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Added 11 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
methodologies. The Senior Business Development Manager provides advanced market intelligence, oversees complex proposals and strategic client engagements, and represents the company at…
Added 25 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
methodologies. The Senior Business Development Manager provides advanced market intelligence, oversees complex proposals and strategic client engagements, and represents the company at…
Added 26 mins ago
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Senior FCRM Testing Analyst - PCT Validations (5325)
TD
Toronto, ON
- Full-time
Provide subject matter expertise on FCRM controls and processes and/or input to projects/initiatives as a representative for area of the FCRM testing function
Added 26 mins ago
MU
Communication & Publication Coordinator
McGill University
Sherbrooke, QC
- Part-time
Under the direction of the Senior Office Coordinator, the incumbent provides administrative and operational support to the Centre for Research on Children and Families (CRCF), in the…
Added 41 mins ago
IM
Principal, Client Portfolio Strategy and Governance
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
IMCO’s Client Portfolio Management (CPM) Committee is a cross-functional forum with membership comprised of senior client-facing, investment and risk leaders. It is co-chaired by the Chief…
Added 58 mins ago
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Client Account Specialist
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Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
- On-site
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
PG
Senior Content Writer
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- Full-time
…bestpractices, you put them to the test• Comfort presenting ideas to senior agency and client stakeholders, with an ability to think onthe fly and pivot ideas in real-time.• Experience…
Added 2 hours ago
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Victoria, BC
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Représentant(e) des services techniques à domicile (Saisonnier(ère)) / Field Technical Service Representative (Seasonal)
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Added 2 hours ago
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ON · Mississauga, Ontario
one of the Senior Business Brokers. Over 80% will be warm leads.
Added 3 hours ago
IS
Senior Interior Designer, Corporate
iN STUDIO
Toronto, ON
- Full-time
As a Senior Designer, you have a clear understanding of the tasks, energy and experience required by others to complete a project from front to back. Corporate Workplace needs to be front…
Added 3 hours ago
Executive Assistant & Board Administrator
The Government of Nova Scotia
Halifax, NS
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Added 3 hours ago
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Director, National Logistics
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Added 4 hours ago
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Intermediate Interior Designer, Workplace
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Toronto, ON
- Full-time
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Added 4 hours ago
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National Business Development Account Executive, Canada West
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Vancouver, BC
- Full-time
Reporting to the Senior Vice President, Sales & Marketing, the Business Development Account Executive (BDAE), Canada West is a key member of the Business Development & Marketing Team…
Added 4 hours ago
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Senior Sales Representative
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Toronto, ON
- $80,000 to $95,000 CAD / year
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Lead discovery calls to understand client logistics needs and pain points
Added 5 hours ago
Executive Director, Clean Energy
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Halifax, NS
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Added 6 hours ago
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Toronto, ON
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Added 6 hours ago
BG
Sales Coordinator
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…reports, maintains CRM data integrity, supports advisor and client inquiries, and helps ensure the smooth execution of team…
Added 7 hours ago
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Senior Sales Representative, HRO, Human Resources Outsourcing, Mid-Market Accounts
ADP
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- Full-time
ADP is hiring a Senior Sales Representative, HRO, Human Resources Outsourcing, Major Accounts
Added 8 hours ago
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Senior Sales Representative, Core Major Accounts (Hunter)
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Calgary, AB
- Full-time
ADP is hiring a Senior Sales Representative, Core Major Accounts (Hunter)
Added 8 hours ago
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Senior Investment Associate | Cash Management Group
Canaccord Genuity Group Inc.
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
The Cash Management Group at Canaccord Genuity is seeking a highly driven and experienced Senior Investment Associate to support our Institutional Investment Advisors and broader Private…
Added 11 hours ago
R&
Tax Manager
Robertson & Company Ltd.
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- Full-time
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Manulife

Bilingual Implementation Specialist

Halifax, NS, Canada
Montreal, QC, Canada

$59,700.00 CAD - $99,500.00 CAD · Full-time

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Job details

Pay: $59,700.00 CAD - $99,500.00 CAD
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Capitalizing on sound industry knowledge, the Bilingual Implementation Specialist delivers superior service to their various client and advisor groups within the Group Retirement Pension department. This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife’s group pension engagement platform. Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors/Consultants and Manulife’s sales and service teams. An in-depth knowledge and understanding of the Group Pension products, services and workflows are a must. Negotiating and influencing skills are paramount given the Implementation Specialist collaborates internally across multiple departments, as well as externally with Plan Advisors, Consultants and Sponsors.

Position Responsibilities:

Primary contact for the client during implementation phases, ensuring the needs, expectations and timelines set out in the project are being met.
Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes.
Delegates, negotiates, and follows up on all implementation tasks with each of the internal areas that are involved.
Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.
Provide expertise on Manulife’s digital experience for group pension clients (web, mobile, voice), and highlight key features and functionality.
Support group pension clients in driving adoption of our digital tools and experiences among their plan members.
Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.
Optimizes the plan's activities, as it relates to implementation and administration, providing recommendations on plan design, service options, technology solutions, and any ongoing administration needs to the client.
Provides direction and solutions during client discussion regarding plan set-up, eligibility, contractual and administrative information.
Applies understanding of legislative and privacy guidelines to assist client in meeting.
Creates implementation schedules and modifies during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated, understood, and carried out by each impacted area.
Manages the implementation project, ensuring tasks are being completed, timelines are being met, resources are available, and assisting with reducing any roadblocks.

Required Qualifications:

French bilingual proficiency is required, both oral and written.
Minimum five years of work experience in Group Pension and/or account management.
Thorough knowledge of Group Pension products and services.
Proficiency in all Microsoft Office products.
Ability to influence decision makers at all levels.
Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design.
Strong customer-facing skills including expectation management, communication skills, information management.
Ability to drive issues through the organization.
Strong organization and time management skills.
Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas.
Project management and time management skills are required to ensure deliverables for each implementation are met.
Presentation skills, both in person and virtually are also necessary.

Preferred Qualifications:

Excellent oral and written communication skills along with strong negotiation skills preferred.
Previous experience with a project management role/approach (PMP is an asset).
You obsess about customers, listen, engage, and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$59,700.00 CAD - $99,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Implementation Specialist serves as the primary contact for group pension clients, managing the implementation lifecycle and ensuring project timelines are met. They also drive the adoption of digital tools and provide expert guidance on plan design and administrative requirements.

Requirements

Candidates must be bilingual in French and English with at least five years of experience in group pension or account management. Strong project management, negotiation, and presentation skills are essential for success in this role.

Skills

Group pension
Account management
Relationship management
Project management
Bilingualism
Client-facing
Presentation skills
Negotiation
Influencing
Data analysis
Microsoft Office
Time management
Critical thinking
Communication skills
Digital experience
Strategic planning

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Group Pension
Account Management
Implementation Specialist
Project Management
Client Relations
Digital Experience
Plan Design
Legislative Guidelines
Privacy Guidelines
Microsoft Office
Strategic Planning
Data Analysis
Financial Services
Bilingual
Stakeholder Management
Workflow Optimization
Agile Approach
Customer Engagement
Pension Administration
Risk Escalation

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