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Added 11 mins ago
S
Seasonal Retail Sales Consultant - Part time - Ste-Foy, QC
Swarovski
Ste.-Foy, QC · Sainte-Foy, CAN
- Part-time
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Added 11 mins ago
S
Senior Retail Sales Consultant - Part Time - Georgian Mall Barrie, ON
Swarovski
Barrie, ON
- Part-time
Pay range 18.48 - 22.18 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.
Added 11 mins ago
S
Seasonal Retail Sales Consultant - Part time - Ste-Foy, QC
Swarovski
Ste.-Foy, QC · Sainte-Foy, CAN
- Part-time
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Added 25 mins ago
NB
INVESTMENT AND RETIREMENT SPECIALIST, IRS
National Bank of Canada
Alma, QC
- Full-time
A career as an Investment and Retirement Specialist
Added 25 mins ago
NB
Banking Advisor
National Bank of Canada
Beloeil, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
NB
banking advisor
National Bank of Canada
Valleyfield, PE
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
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BANKING ADVISOR
National Bank of Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Marc-des-Carrières, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
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BANKING ADVISOR
National Bank of Canada
Boucherville, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
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BANKING ADVISOR
National Bank of Canada
Laval, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
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Banking Advisor
National Bank of Canada
Amos, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
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BANKING ADVISOR
National Bank of Canada
Repentigny, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 25 mins ago
SN
Sport Development Specialist
Sport Newfoundland and Labrador
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Sport Newfoundland and Labrador, is looking to hire an experienced Sport Development Specialist, helping to strengthen sport delivery in our province.
Added 25 mins ago
JR
Spécialiste, Approvisionnement , R&D et Introduction de Nouveaux Produits / Specialist, Sourcing, R&D and New Product Introduction
Jubilant Radiopharma
Kirkland, QC
- Full-time
Participate in the Vision Vendor program to strengthen strategic partnerships.
Added 25 mins ago
TL
EY Law - Corporate Lawyer, Associate ...
Toronto Lawyers Association
Toronto, ON
- Full-time
…Business Law Services team. The ideal candidate would be a specialist in corporate related matters and also be able to assist with corporate commercial law…
Added 25 mins ago
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Senior Social Science Specialist
PT Hatfield Indonesia
North Vancouver, BC
- Full-time
We are seeking a motivated and experienced Senior Social Scientist Specialist to join our growing team. The successful candidate should have a background in human environment consulting or…
Added 25 mins ago
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Building Operations Specialist
Strategic Coach
Toronto, ON
- Full-time
Exceptional Clients: As a Building Operations Specialist, you’ll play an important role in dramatically improving people’s lives by supporting our company’s backstage. Our clients are…
Added 25 mins ago
BI
Quality Specialist
Badger Infrastructure Solutions
Red Deer, AB
- Full-time
The Quality Specialist oversees the deployment of the quality function throughout the entire supply chain, by establishing a comprehensive quality system that covers suppliers, internal…
Added 26 mins ago
M
Bilingual Inforce Policy Specialist
Manulife
Montreal, QC
- Full-time
Added 26 mins ago
Automation and Controls Specialist
Price Industries Limited
Winnipeg, MB
Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
Added 26 mins ago
UO
Associate Professor - AMHSP
University of Alberta
Edmonton, AB
- Full-time
…academic/tenured track Academic Medicine and Health Service Program (AMHSP) position for a full-time Intensivist at the Associate Professor…
Added 26 mins ago
UO
AMHSP Assistant Professor - Neuroscience and Neuro Critical Care
University of Alberta
Edmonton, AB
- Full-time
…academic/tenured track Academic Medicine and Health Service Program (AMHSP) position for a full-time Intensivist at the Assistant Professor level. Candidates will strategically fulfill the…
Added 26 mins ago
UO
Program Coordinator, Partnerships and Engagement
University of Alberta
Edmonton, AB
- Full-time
The major roles and responsibilities of the position will encompass managing the Learning Health System Team’s program of stakeholder engagement, including collaborative research projects,…

Manulife

Bilingual Inforce Policy Specialist

Montreal, QC, Canada

$45,900.00 CAD - $76,500.00 CAD · Full-time

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Job details

Pay: $45,900.00 CAD - $76,500.00 CAD
Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Here at Manulife, we are a leading Canada-based financial services group, that is helping people achieve their dreams and aspirations, by putting customers’ needs first and providing them with the right solutions.

When joining Manulife, you’re starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you’ll take on new challenges and make a difference.

If you are looking for unlimited opportunities to develop and success, a flexible and supportive environment, work from home possibilities based on performance and being a part of a dynamic work culture, where taking care of one another is a must, we'd like to meet you!

Position Responsibilities:

Handle sensitive issues in order to ensure customer satisfaction;
Provide detailed oral and written communication to business areas regarding inquiry resolutions;
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
Meet personal/team qualitative and efficiency targets.
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wire, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and policy change inquiries
Conduct research and histories
Contribute to the achievement of individual and team performance objectives by delivering high-quality service, maintaining operational excellence, and supporting a positive customer experience

Required Qualifications:

Post‑secondary education or equivalent work experience

Preferred Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Knowledge of Mainframe systems is considered an asset
Experience with Living Benefits and Life Benefits is a strong asset
Excellent verbal and written communication skills
Keen attention to detail with strong analytical abilities
Previous experience in the customer service industry
High aptitude to learn and apply information quickly
Strong interpersonal and collaboration skills
Ability to work efficiently in a fast‑paced, evolving environment while maintaining professionalism
Customer‑centric mindset with a proactive, “go‑above‑and‑beyond” approach

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The specialist will handle sensitive customer inquiries, process policy changes, and manage premium payments while ensuring high-quality service. They are responsible for researching issues, providing solutions, and meeting individual and team performance targets.

Requirements

Candidates must have post-secondary education or equivalent experience and be bilingual in English and French. Strong analytical skills, attention to detail, and previous experience in the customer service industry are required.

Skills

Customer service
Bilingual
French
English
Communication
Research
Analytical abilities
Attention to detail
Mainframe systems
Living benefits
Life benefits
Interpersonal skills
Collaboration
Problem solving
Billing
Policy management

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Inforce Policy
Financial Services
Customer Satisfaction
Premium Payments
Mainframe
Living Benefits
Life Benefits
Billing
Policy Change
Operational Excellence
Data Analysis
Professionalism
Hybrid Work
Inclusion
Diversity

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