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Added 4 mins ago
A
Branch Manager, Carstairs
ATB
Carstairs, AB
- Full-time
As ATB’s next Branch Manager, you are a leader and innovator in the community. You're a creative problem solver with an entrepreneurial spirit and a passion for making a difference through…
Added 4 mins ago
T
Personal Banking Associate Trainee (Mandarin or Cantonese Language Skills an asset)
TD
Richmond, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 4 mins ago
Assistant Manager
EssilorLuxottica Group
Ottawa, ON
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 18 mins ago
A
Senior Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management
Added 49 mins ago
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Management Trainee
Enterprise
Toronto, ON
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 49 mins ago
BS
Business Development Associate – Entry Level | Full Sales Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
Progression: Business Development Executive → Business Development Manager → Sales Leadership
Added 49 mins ago
BS
Sales Development Representative – B2B Events | Fast-Track Progression
Business Show Media Ltd
Toronto, ON
- Full-time
The position is ideal for someone with previous customer-facing, recruitment, telesales or business development experience who wants to develop their B2B sales career.
Added 49 mins ago
BS
Junior Account Manager – Events Industry | Full Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
You may already have experience in administration, reception, customer service or office support. Previous account management experience isn't essential, as full training and ongoing…
Added 1 hour ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
Do you have experience in project management, have you worked in the aerospace industry, preferably in a customer service role, and would you like to progress and develop new skills? Then…
Added 1 hour ago
WB
Assistant Manager: Mountain Safety - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
Create positive working relationship between the Mountain Safety Team and other staff members.
Added 1 hour ago
WC
Senior Product Manager
Walmart Canada
Mississauga, ON
- Full-time
…execution, and leads cross-technology projects while balancing customer focus with pragmatic…
Added 1 hour ago
CR
Culinary Manager
COGIR Real Estate
Oakville, ON
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 1 hour ago
PL
Connection Centre Supervisor
Pomeroy Lodging
Calgary, AB
- Full-time
Experience using call-handling, customer relationship management, reservation, workforce management, and reporting systems.
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Territory Manager
Spartan Controls Ltd.
Edmonton, AB
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western…
Added 1 hour ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
…predictive machine learning solutions for use cases such as customer and employee assistance, claims and underwriting support, operational automation, and risk…
Added 1 hour ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
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Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
You’re already a sales superstar and customer service wiz, but you’re looking for a little more. Bring your skills to the world of insurance and know that every day you’ll be offering…
Added 1 hour ago
RB
Sales Trainee - Contract
Red Bull
Toronto, ON · Scarborough
- Contract
…any special projects as needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and operations for all large & small format “off…
Added 1 hour ago
TO
Events & Group Sales Manager - Time Out Market, Vancouver
Time Out Market
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
The Events & Group Sales Manager will be a crucial, dual-focused role. The main task will be to drive and manage corporate group sales to meet and exceed targets, coupled with providing…
Added 1 hour ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
The Branch Manager, Kelowna supports advisory team members and works closely with Vice President Wealth Management, Head Wealth Management Enablement, and the Chief Compliance Officer to…
Added 1 hour ago
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Manager, Paid Social
Hush
Toronto, ON
- Full-time
Reporting to the Senior Manager, Performance Marketing, the Manager, Paid Social will own and grow Hush’s paid social program. This is a high-impact role with real ownership and visibility.…

Manulife

Bilingual Manager, AdminAdvantage Client Services

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$88,800.00 CAD - $138,800.00 CAD · Full-time

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Job details

Pay: $88,800.00 CAD - $138,800.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Bilingual Manager, AdminAdvantage Client Services, is responsible for leading a team of Client and Account Specialists delivering the end-to-end AdminAdvantage experience for Manulife’s plan sponsors. This role provides leadership, direction, and oversight to ensure seamless execution of highly complex client implementations, enrolments, and ongoing service delivery, with a strong focus on client outcomes, service excellence, and operational consistency.

Acting as a senior escalation point, the role leads the resolution of complex, high-impact issues and drives cross-functional alignment to protect client relationships and business outcomes. The Manager is accountable for the overall performance and consistency of service delivery, ensuring alignment to service standards and enabling scalable, reliable execution across client portfolios and varying levels of complexity. The role also contributes to the broader AdminAdvantage operating model by shaping service standards, influencing best practices, and driving consistency and performance across the organization.

Position Responsibilities:

Team Leadership & Delivery (30%)

Lead, coach, and develop a team of Client and Account Specialists responsible for delivering client implementations and ongoing service
Set direction and elevate capability across the team, ensuring strong expertise in managing complexity, risk, and high-impact client relationships
Oversee workforce planning and resource allocation across client portfolios, balancing capacity, capability, and business priorities
Drive a high-performance culture with strong accountability for service quality, client outcomes, and operational excellence

Client Service Delivery & Oversight (20%)

Provide strategic oversight of end-to-end delivery for AdminAdvantage clients, ensuring alignment to client expectations, contractual obligations, and service standards
Ensure consistency and quality of client engagement, communications, and deliverables across client portfolios
Support and guide team members in managing client structures, re-enrolments, and non-standard solutions
Maintain visibility of portfolio health, proactively identifying risks and intervening where required to ensure successful outcomes

Escalation & Issue Resolution Leadership (25%)

Act as a senior escalation point for complex, high-risk issues impacting clients, products, or segments
Lead cross-functional resolution efforts, coordinating internal stakeholders to address systemic issues and minimize client and operational impact
Provide strategic direction on issue resolution, balancing client needs, operational constraints, and business priorities
Drive root cause analysis and ensure implementation of scalable, preventative solutions across the broader organization

Service Governance & Risk (15%)

Establish and enforce governance frameworks, standards, and best practices to ensure consistent, high-quality service delivery across client portfolios
Lead cross-functional alignment across AdminAdvantage, Distribution, Underwriting, IT, and Operations to enable seamless end-to-end service execution
Own the identification, escalation, and resolution of systemic issues impacting service performance, coordinating stakeholders to drive timely and effective outcomes
Drive root cause analysis and implement scalable, preventative solutions to improve service stability and reduce recurring issues
Anticipate and manage risks across portfolios, ensuring proactive mitigation strategies and consistent application of risk and escalation frameworks
Influence and drive improvements to operating models, processes, and tools to enhance scalability, consistency, and overall service effectiveness

Continuous Improvement & Strategy (10%)

Drive and influence continuous improvement initiatives that enhance performance, scalability, and client experience across AdminAdvantage Operations
Identify opportunities to standardize and simplify complex processes while maintaining flexibility for clients
Contribute to the development of operational strategies, service models, and best practices for the broader organization
Ensure adoption and sustainment of improvements across teams, embedding change at scale

Shared Responsibilities:

Partner with leaders across AdminAdvantage, Distribution partners, Underwriting, and other key stakeholders to address challenges and improve end-to-end service delivery
Promote a culture of accountability, continuous learning, and client-centricity across teams and stakeholder groups
Contribute to organizational priorities, transformation initiatives, and strategic programs by influencing direction and ensuring alignment to business objectives

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Post-secondary education in business, technology, or a related field, or equivalent experience
Extensive leadership experience managing teams in complex, high-volume, and client-focused environments
Deep understanding of Group Benefits, including plan design, enrolment processes, and system capabilities
Proficiency with Microsoft Office 365 tools

Preferred Qualifications:

Demonstrated experience overseeing large-scale, complex client implementations and service delivery across multiple clients or segments
Strong expertise in project management, business analysis, and system implementation in complex environments
Proven ability to influence and lead cross-functional stakeholders at senior levels
Strong analytical and strategic capability, including use of data and insights to drive decisions and improvements
Leadership & Organizational Development: Builds and leads high-performing teams; develops capability and leadership depth across the function
Client Focus & Strategic: Relationship Management: Drives exceptional client outcomes and leads resolution of complex escalations impacting AdminAdvantage clients
Strategic Thinking & Enterprise Decision-Making: Applies broad business perspective to influence decisions and outcomes at a portfolio and organizational level
Communication & Stakeholder Management: Influences and aligns stakeholders across functions and levels
Problem Solving & Systems Thinking: Leads resolution of complex, systemic issues through data-driven insights and cross-functional collaboration
Change Leadership & Transformation: Leads and enables change across teams, driving adoption of new ways of working at scale
Collaboration & Enterprise Influence: Builds strong networks and influences across teams to achieve organizational objectives
Operational Strategy & Excellence: Shapes and drives improvements to operating models, governance, and delivery frameworks

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$88,800.00 CAD - $138,800.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Manager leads a team of specialists to deliver complex client implementations and ongoing service while ensuring operational consistency and high-quality outcomes. They act as a senior escalation point to resolve high-impact issues and drive cross-functional alignment across the organization.

Requirements

Candidates must be bilingual in French and English and possess extensive leadership experience in complex, client-focused environments. A post-secondary degree in business, technology, or a related field is required, along with a deep understanding of Group Benefits.

Skills

Team leadership
Group benefits
Project management
Business analysis
Strategic planning
Risk management
Stakeholder management
Operational excellence
Change management
Problem solving
Data analysis
Bilingual communication
Microsoft Office 365

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

AdminAdvantage
Client Services
Group Benefits
Account Management
Operational Strategy
Governance
Risk Mitigation
Root Cause Analysis
Workforce Planning
Service Delivery
Cross-functional Leadership
Implementation
Client Enrolment
Business Analysis
Project Management
Microsoft Office 365
Strategic Oversight
Performance Management
Change Leadership
Stakeholder Engagement

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