Find work in Canada.

605,493 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 25 mins ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Escalate issues to the Terminal Manager or Supervisor as needed
Added 25 mins ago
TP
Senior Automation Engineer A
Tetra Pak
Toronto, ON
- $110,800 to $158,200 CAD / year
- Full-time
Report to the Project Manager for project & program related tasks including budget control, progress reports & forecasting.
Added 25 mins ago
G
HR Coordinator - Corporate Services
Graham
Calgary, AB
- Full-time
At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate…
Added 26 mins ago
A
Senior Human Resources Manager
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
The Senior Human Resources Manager is a key role within the Canadian HR team, working closely with the Vice President, Human Resources to help lead and deliver people priorities across…
Added 40 mins ago
K
TA Operations Associate
Kraken
Remote, Canada
- Temporary
- Remote
As a Talent Acquisition Operations Associate, reporting to the Sr. Manager, Talent Acquisition and Operations, you will help run the operations behind Payward’s global hiring engine. You…
Added 55 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 1 hour ago
UO
HR & Finance Assistant
University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
Reports to the HR Manager and works closely with the Administrative Director, HR Assistant Manager and the Finance Manager.
Added 1 hour ago
SC
Administrative Assistant (2 Positions)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Manager, Executive Administration & Assistant Secretary to the Board of Governors, the Administrative Assistant is responsible for providing comprehensive administrative…
Added 1 hour ago
S
Production Finish Manager
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 1 hour ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 1 hour ago
M
Bilingual Manager, AdminAdvantage Client Services
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Bilingual Manager, AdminAdvantage Client Services, is responsible for leading a team of Client and Account Specialists delivering the end-to-end AdminAdvantage experience for Manulife’s…
Added 1 hour ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll…
Added 1 hour ago
VB
Credit and Collections Analyst
Vaco by Highspring
Waterloo, ON
- $65,000 to $70,000 CAD / year
- Full-time
Participate in daily team meetings, prioritize workload, and provide backup support to the Credit Manager
Added 1 hour ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll…
Added 1 hour ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Manager, Integrations Architecture, the Data Lead is responsible for facilitating the end-to-end data migration process for Workday implementations for the BC Health…
Added 1 hour ago
JS
Team Lead - Talent Acquisition
JD Sports Canada
Vancouver, BC
- Full-time
Added 1 hour ago
SO
Store Manager
Source Office Furniture & Systems Ltd.
Kelowna, BC
- Full-time
For the last 40 years, Source Office Furniture & Systems Ltd. has been offering the best value in high-quality office furniture throughout Canada. We pride ourselves in offering unsurpassed…
Added 2 hours ago
IS
Customer Service Manager
Intellijoint Surgical
Kitchener, ON
- Full-time
…to improve our products. We are seeking a Customer Service Manager to join our growing team to help bring innovative technologies to the…
Added 2 hours ago
YU
People Services Support Assistant
York University
Toronto, ON
- Contract
…for the Payroll department under the direction of the Senior Manager, Payroll and Benefits…
Added 2 hours ago
AG
Finance and Administration Manager
Aarts Group of Companies
Chilliwack, BC
- Full-time
…beyond. We are seeking an experienced Finance & Administration Manager to oversee the financial, accounting, administrative and human resource functions across our group of…
Added 2 hours ago
PH
Clinical Support Clerk
Providence Healthcare
Vancouver, BC
- Part-time
Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk performs a…
Added 2 hours ago
Senior Financial Officer, FMS Support Services
First Nations Financial Management Board
Ottawa, ON
Support the Senior Manager, FMS Support Services in the planning, management, and delivery of FMS Support Services.
Added 2 hours ago
Senior Financial Officer, FMS Support Services
First Nations Financial Management Board
Vancouver, BC
Support the Senior Manager, FMS Support Services in the planning, management, and delivery of FMS Support Services.
Added 2 hours ago
Senior Financial Officer, FMS Support Services
First Nations Financial Management Board
BC · West Vancouver, BC
Support the Senior Manager, FMS Support Services in the planning, management, and delivery of FMS Support Services.
Added 2 hours ago
Senior Financial Officer, FMS Support Services
First Nations Financial Management Board
Winnipeg, MB
Support the Senior Manager, FMS Support Services in the planning, management, and delivery of FMS Support Services.

Manulife

Bilingual Manager, AdminAdvantage Client Services

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$88,800.00 CAD - $138,800.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $88,800.00 CAD - $138,800.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Bilingual Manager, AdminAdvantage Client Services, is responsible for leading a team of Client and Account Specialists delivering the end-to-end AdminAdvantage experience for Manulife’s plan sponsors. This role provides leadership, direction, and oversight to ensure seamless execution of highly complex client implementations, enrolments, and ongoing service delivery, with a strong focus on client outcomes, service excellence, and operational consistency.

Acting as a senior escalation point, the role leads the resolution of complex, high-impact issues and drives cross-functional alignment to protect client relationships and business outcomes. The Manager is accountable for the overall performance and consistency of service delivery, ensuring alignment to service standards and enabling scalable, reliable execution across client portfolios and varying levels of complexity. The role also contributes to the broader AdminAdvantage operating model by shaping service standards, influencing best practices, and driving consistency and performance across the organization.

Position Responsibilities:

Team Leadership & Delivery (30%)

Lead, coach, and develop a team of Client and Account Specialists responsible for delivering client implementations and ongoing service
Set direction and elevate capability across the team, ensuring strong expertise in managing complexity, risk, and high-impact client relationships
Oversee workforce planning and resource allocation across client portfolios, balancing capacity, capability, and business priorities
Drive a high-performance culture with strong accountability for service quality, client outcomes, and operational excellence

Client Service Delivery & Oversight (20%)

Provide strategic oversight of end-to-end delivery for AdminAdvantage clients, ensuring alignment to client expectations, contractual obligations, and service standards
Ensure consistency and quality of client engagement, communications, and deliverables across client portfolios
Support and guide team members in managing client structures, re-enrolments, and non-standard solutions
Maintain visibility of portfolio health, proactively identifying risks and intervening where required to ensure successful outcomes

Escalation & Issue Resolution Leadership (25%)

Act as a senior escalation point for complex, high-risk issues impacting clients, products, or segments
Lead cross-functional resolution efforts, coordinating internal stakeholders to address systemic issues and minimize client and operational impact
Provide strategic direction on issue resolution, balancing client needs, operational constraints, and business priorities
Drive root cause analysis and ensure implementation of scalable, preventative solutions across the broader organization

Service Governance & Risk (15%)

Establish and enforce governance frameworks, standards, and best practices to ensure consistent, high-quality service delivery across client portfolios
Lead cross-functional alignment across AdminAdvantage, Distribution, Underwriting, IT, and Operations to enable seamless end-to-end service execution
Own the identification, escalation, and resolution of systemic issues impacting service performance, coordinating stakeholders to drive timely and effective outcomes
Drive root cause analysis and implement scalable, preventative solutions to improve service stability and reduce recurring issues
Anticipate and manage risks across portfolios, ensuring proactive mitigation strategies and consistent application of risk and escalation frameworks
Influence and drive improvements to operating models, processes, and tools to enhance scalability, consistency, and overall service effectiveness

Continuous Improvement & Strategy (10%)

Drive and influence continuous improvement initiatives that enhance performance, scalability, and client experience across AdminAdvantage Operations
Identify opportunities to standardize and simplify complex processes while maintaining flexibility for clients
Contribute to the development of operational strategies, service models, and best practices for the broader organization
Ensure adoption and sustainment of improvements across teams, embedding change at scale

Shared Responsibilities:

Partner with leaders across AdminAdvantage, Distribution partners, Underwriting, and other key stakeholders to address challenges and improve end-to-end service delivery
Promote a culture of accountability, continuous learning, and client-centricity across teams and stakeholder groups
Contribute to organizational priorities, transformation initiatives, and strategic programs by influencing direction and ensuring alignment to business objectives

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Post-secondary education in business, technology, or a related field, or equivalent experience
Extensive leadership experience managing teams in complex, high-volume, and client-focused environments
Deep understanding of Group Benefits, including plan design, enrolment processes, and system capabilities
Proficiency with Microsoft Office 365 tools

Preferred Qualifications:

Demonstrated experience overseeing large-scale, complex client implementations and service delivery across multiple clients or segments
Strong expertise in project management, business analysis, and system implementation in complex environments
Proven ability to influence and lead cross-functional stakeholders at senior levels
Strong analytical and strategic capability, including use of data and insights to drive decisions and improvements
Leadership & Organizational Development: Builds and leads high-performing teams; develops capability and leadership depth across the function
Client Focus & Strategic: Relationship Management: Drives exceptional client outcomes and leads resolution of complex escalations impacting AdminAdvantage clients
Strategic Thinking & Enterprise Decision-Making: Applies broad business perspective to influence decisions and outcomes at a portfolio and organizational level
Communication & Stakeholder Management: Influences and aligns stakeholders across functions and levels
Problem Solving & Systems Thinking: Leads resolution of complex, systemic issues through data-driven insights and cross-functional collaboration
Change Leadership & Transformation: Leads and enables change across teams, driving adoption of new ways of working at scale
Collaboration & Enterprise Influence: Builds strong networks and influences across teams to achieve organizational objectives
Operational Strategy & Excellence: Shapes and drives improvements to operating models, governance, and delivery frameworks

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$88,800.00 CAD - $138,800.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Manager leads a team of specialists to deliver complex client implementations and ongoing service while ensuring operational consistency and high-quality outcomes. They act as a senior escalation point to resolve high-impact issues and drive cross-functional alignment across the organization.

Requirements

Candidates must be bilingual in French and English and possess extensive leadership experience in complex, client-focused environments. A post-secondary degree in business, technology, or a related field is required, along with a deep understanding of Group Benefits.

Skills

Team leadership
Group benefits
Project management
Business analysis
Strategic planning
Risk management
Stakeholder management
Operational excellence
Change management
Problem solving
Data analysis
Bilingual communication
Microsoft Office 365

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

AdminAdvantage
Client Services
Group Benefits
Account Management
Operational Strategy
Governance
Risk Mitigation
Root Cause Analysis
Workforce Planning
Service Delivery
Cross-functional Leadership
Implementation
Client Enrolment
Business Analysis
Project Management
Microsoft Office 365
Strategic Oversight
Performance Management
Change Leadership
Stakeholder Engagement

Report this job