Bilingual Sponsor Support Specialist

As a Bilingual, Sponsor Support Specialist, you’ll help drive our business results by serving as a trusted reporting expert for plan sponsors, intermediaries, consulting actuaries, client auditors, and internal partners. You’ll provide guidance on Annual Information Return (AIR), Financial Statement (FS), and other regulatory and client reporting requirements for registered pension plans (DC, DB, IPP, etc.) and other group savings programs - from straightforward to highly complex.

You’ll deliver exceptional client experience by consistently meeting quality and service standards, supporting key results for the line of business.

Position Responsibilities:

• Prepare and process AIR/FS and other regulatory/client reports for registered pension plans (DC, DB, IPP, etc.) and group savings programs, from straightforward to complex.
• Ensure reports are completed accurately and on time in line with audit & control standards, legislation, regulatory requirements, internal policies, and service level agreements.
• Provide expert guidance and responsive support to plan sponsors, intermediaries, consulting actuaries, client auditors, government authorities, and internal partners regarding reporting requirements and deliverables.
• Analyze and validate data supporting AIR/FS reporting, identify issues or control weaknesses, and recommend/implement mitigations to reduce operational and financial risk.
• Support daily workflow coordination and contribute to continuous improvement initiatives to enhance service levels, productivity, and cost efficiency; maintain up-to-date knowledge of relevant legislation and practices.

Qualifications:

• Fully bilingual (French/English); The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Knowledge of registered pension plan and group savings administration (DC, DB, IPP, etc.).

• Strong knowledge of AIR/FS reporting requirements prescribed by government authorities and of client/auditor reporting expectations.
• Proficiency with Group Savings & Retirement applications/systems (e.g., SLX and/or MPS) and Microsoft Office (especially Word and Excel).
• Strong analytical, financial accounting, and investment skills, with the ability to communicate complex concepts in clear, practical terms to clients and/or auditors.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.