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Added 47 mins ago
Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Provincial Health Services Authority
Vancouver, BC
Full-time
Working collaboratively as part of an interprofessional Consultation/Liaison Service within an evidence-based, trauma-informed model of care, the Social Worker provides adult-focused…
Added 1 hour ago
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
Associate Investment Operations Support
IG Wealth Management
MB · Manitoba, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
Portfolio Strategist
IG Wealth Management
Quebec, QC
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
London Credit Card Representative
TD
London, ON
Full-time
…resolve concerns. (Preference given to those with experience in financial or service…
Added 1 hour ago
Client Service Specialist - AdminAdvantage
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
As a Client Service Specialist (Service Owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If…
Added 1 hour ago
Director, Procurement Strategy & Transformation
Manulife
Toronto, ON
Full-time
…share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada…
Added 2 hours ago
London Credit Card Representative
TD
London, ON
Full-time
…resolve concerns. (Preference given to those with experience in financial or service…
Added 2 hours ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 2 hours ago
Bilingual Auto Claims Adjuster
Wawanesa Insurance
Quebec, QC · Sept-Îles, QC · Toronto, ON · AB · Winnipeg, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Chicoutimi, QC · Dartmouth, NS · Calgary, AB · Laval, QC · Rimouski, QC · Rouyn-Noranda, QC · Trois-Rivières, QC · Drummondville, QC · Edmonton, AB (Hybrid), AB · Chomedey (Laval), Queb · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 3 hours ago
Sales Support Specialist
Texcan
AB · Edmonton, AB
Full-time
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 3 hours ago
Seasonal Customer Service Shift Lead
Corpay
Vancouver, BC
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance…
Added 3 hours ago
Administrative Coordinator
Manulife
Toronto, ON
Full-time
As an Administrative Coordinator, you will fulfill varied tasks as requested, to help ensure service excellence to our Canada Retirement clients.
Added 4 hours ago
Part-Time Financial Service Representative
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Calgary, AB
Part-time
…beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app,…
Added 5 hours ago
Store Associate (Part-Time)
Giant Tiger
Oromocto, NB
Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 5 hours ago
Softgoods Associate (Part-Time)
Giant Tiger
Trois-Rivières, QC
Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 5 hours ago
Deputy Director, Arts, Culture & Heritage
City of New Westminster
New Westminster, BC
$168,822 to $186,178 CAD / year
Full-time
…history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to…
Added 5 hours ago
Bilingual Customer Service Representative
BMO
Dollard-Des Ormeaux, QC
Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 6 hours ago
Financial Service Representative - LendDirect Office 1700
LendDirect
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Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 6 hours ago
Document Management Representative
Fidelity Canada
Toronto, ON
Full-time
The Document Management Representative is responsible for distributing all incoming operational mail, cheques, faxes, emails to all related business units in Fidelity Investments in…
Added 6 hours ago
Financial Service Representative - LendDirect Office 1700
Attain Finance
Brampton, ON
Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 6 hours ago
Financial Service Representative - LendDirect Office 1700
LendDirect
Brampton, ON
Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 6 hours ago
Procurement Specialist
Sonepar
Surrey, BC
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 6 hours ago
Chief Operations Officer, Bermuda GHNW
Manulife
Toronto, ON · Waterloo, ON
Full-time
10+ years of progressive leadership experience within insurance, wealth management, banking, or financial services, including leading operational, administration, and service delivery…

Manulife

Bilingual Sponsor Support Specialist

Montreal, QC, Canada
Halifax, NS, Canada

Pay: $45,900.00 CAD - $76,500.00 CAD
Job type: Full-time
Apply by: Sep 30, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

As a Bilingual, Sponsor Support Specialist, you’ll help drive our business results by serving as a trusted reporting expert for plan sponsors, intermediaries, consulting actuaries, client auditors, and internal partners. You’ll provide guidance on Annual Information Return (AIR), Financial Statement (FS), and other regulatory and client reporting requirements for registered pension plans (DC, DB, IPP, etc.) and other group savings programs - from straightforward to highly complex.

You’ll deliver exceptional client experience by consistently meeting quality and service standards, supporting key results for the line of business.

Position Responsibilities:

Prepare and process AIR/FS and other regulatory/client reports for registered pension plans (DC, DB, IPP, etc.) and group savings programs, from straightforward to complex.
Ensure reports are completed accurately and on time in line with audit & control standards, legislation, regulatory requirements, internal policies, and service level agreements.
Provide expert guidance and responsive support to plan sponsors, intermediaries, consulting actuaries, client auditors, government authorities, and internal partners regarding reporting requirements and deliverables.
Analyze and validate data supporting AIR/FS reporting, identify issues or control weaknesses, and recommend/implement mitigations to reduce operational and financial risk.
Support daily workflow coordination and contribute to continuous improvement initiatives to enhance service levels, productivity, and cost efficiency; maintain up-to-date knowledge of relevant legislation and practices.

Qualifications:

Fully bilingual (French/English); The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Knowledge of registered pension plan and group savings administration (DC, DB, IPP, etc.).

Strong knowledge of AIR/FS reporting requirements prescribed by government authorities and of client/auditor reporting expectations.
Proficiency with Group Savings & Retirement applications/systems (e.g., SLX and/or MPS) and Microsoft Office (especially Word and Excel).
Strong analytical, financial accounting, and investment skills, with the ability to communicate complex concepts in clear, practical terms to clients and/or auditors.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The specialist will prepare and process regulatory and client reports for registered pension plans and group savings programs while ensuring accuracy and compliance with audit standards. They will also provide expert guidance to plan sponsors, actuaries, and auditors while identifying and mitigating operational risks.

Requirements

Candidates must be fully bilingual in French and English and possess strong knowledge of pension plan administration and regulatory reporting requirements. Proficiency in Microsoft Office and specific group savings applications is required, along with strong analytical and financial accounting skills.

Skills

Bilingual
French
English
Pension plan administration
Group savings administration
AIR reporting
FS reporting
Regulatory reporting
Financial accounting
Investment skills
Data validation
Client support
Microsoft Word
Microsoft Excel
SLX
MPS

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Pension plans
Group savings
AIR
FS
Regulatory reporting
Financial accounting
Investment
Compliance
Audit
Data validation
Risk management
Client experience
SLX
MPS
Microsoft Office
Word
Excel
Bilingual
Pension administration
Reporting requirements

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