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Added 12 mins ago
Manager, Health And Safety
Commissionaires Ottawa
Ottawa, ON · Greater Ottawa Metropolitan Area
$100,000 to $118,000 CAD / year
Full-time
Reporting to the CHRO, the Manager acts as the organization’s H&S subject matter expert, responsible for compliance, workers’ compensation and non-occupational claims management (WSIB,…
Added 12 mins ago
Manager, Projects & Operations
United Way British Columbia
Prince George, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 12 mins ago
Associé(e) à la réception (Temps plein)
The Home Depot Canada
Boisbriand, QC
Full-time
Added 12 mins ago
Manager, Projects & Operations
United Way British Columbia
Kamloops, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 12 mins ago
Partnerships Marketing Manager
Breakthrough Academy
Vancouver, BC
Full-time
…training program brings systemization to a contracting company's operations, develops an entrepreneur's core business skills, and holds accountability to goals through a clear business…
Added 12 mins ago
Manager, Projects & Operations
United Way British Columbia
Kelowna, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 12 mins ago
Manager, Projects & Operations
United Way British Columbia
Burnaby, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 12 mins ago
Manager, Projects & Operations
United Way British Columbia
Victoria, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 12 mins ago
Manager, Projects & Operations
United Way British Columbia
Nanaimo, BC
$91,970 CAD / year
Full-time
Reporting to the Director, Community Impact & Investment, the Manager, Projects & Operations supports the effective administration, coordination, and delivery of operational and project…
Added 12 mins ago
Duty Counsel - Criminal and Family (20 months)
Legal Aid Ontario
ON · Simcoe, ON
Contract
Sound knowledge and understanding of Legal Aid Ontario’s operations and mandate
Added 12 mins ago
Program Manager
Outlier Search Group
Vancouver, BC · Greater Vancouver, BC
Full-time
As Program Manager, you’ll provide strategic and operational leadership across established community programs, working closely with schools, community partners, volunteers, and internal…
Added 12 mins ago
Director, Portfolio Operations & Performance
Marcon
Vancouver, BC
$165,000 to $180,000 CAD / year
Full-time
…provides senior leadership across Property Management and Hotel Operations, including leadership of the Regional Property Manager and Hotel Manager. You will strengthen operating…
Added 12 mins ago
Assistant Manager, Product Operations - Park Royal S/C
Gap
BC · West Vancouver, BC
Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 12 mins ago
Delivery Driver
Wilbert Funeral Services, Inc.
Vancouver, BC
Full-time
Follow delivery schedule set by the warehouse manager and deliver caskets on-time to customers with great service and respect.
Added 12 mins ago
Tax Manager
PressReader
Richmond, BC
$100,000 to $120,000 CAD / year
Full-time
As a Tax Manager, you will be responsible for ensuring accurate and timely tax filings, supporting financial reporting requirements, managing transfer pricing documentation, and advising…
Added 12 mins ago
Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
Full-time
Spirit of Math is looking for an experienced Marketing Manager to lead our Marketing Department and drive the strategy and execution of marketing across our organization.
Added 12 mins ago
Project Administrator - Capital Projects
Convergint
Dartmouth, NS
Full-time
Work closely with the Project Leads and Project Manager to create work plan, project schedule, and WIP and PMR updates in MS projects and Excel.
Added 12 mins ago
Head Cashier Part Time - 7222 Fort Saskatchewan
The Home Depot Canada
Fort Saskatchewan, AB
Part-time
Added 12 mins ago
NPI Program Manager
Inpho
Ottawa, ON · Kanata, ON
$115,000 to $150,000 CAD / year
Full-time
We are seeking an NPI Program Manager to lead and drive the successful transition of Inpho’s products from design through to volume manufacturing. This role will manage products through the…
Added 12 mins ago
Head Cashier Part Time - 7050 Spruce Grove
The Home Depot Canada
Spruce Grove, AB
Part-time
Added 13 mins ago
Culinary Lead
CookUnity
Toronto, ON
Oversee the end-of-shift cleanliness assessment of all stations and report any deviations to the Supervisor and Manager.
Added 13 mins ago
Property Maintenance Technician
HomeSpace
Calgary, AB
Full-time
Coordinate with the Facility Manager and contractors on larger turnover tasks, ensuring timely completion.
Added 13 mins ago
Channel Strategist, Guest Retention
WestJet Group
Toronto, ON · Calgary, AB
Reporting to the Senior Manager, Guest Retention & Engagement, you'll engage directly with stakeholders across the business to understand what they need and why it matters, then design the…
Added 13 mins ago
Produce Clerk (Full Time)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Cambridge, ON
Full-time
Any other duties as assigned by the Store Manager
Added 13 mins ago
Corporate Actions & Onboarding - Analyst
SGGG Fund Services Inc.
Toronto, ON
We are seeking a detail-oriented and motivated Analyst, Fund Accounting Onboarding to join our team. Reporting to the Manager, Onboarding, this role supports the onboarding, conversion, and…

Manulife

Bilingual Tax Operations Representative

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe in empowering employees to take initiative and grow within the company.

In our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and innovation, which are essential as we strive to grow the business.

Reporting to the Manager of Tax Operations, the incumbent of the position is primarily responsible for handling advisor and customer interactions - including both outbound calls and incoming inquiries - for transactions relating to individual insurance taxation with varying levels of complexity.

Position Responsibilities:

This role will be collaborating with various individuals within the tax team and internal stakeholders across Manulife. The role will involve a variety of tasks and functions including:

Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through outbound calls and emails.
Respond to customer inquiries, assess issues, and deliver detailed, proactive solutions.
Meet daily service level agreements with high accuracy.
Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
Contribute to the success of the Tax team by supporting additional tasks and initiatives as assigned.

Required Qualifications:

Proven experience working in a fast-paced customer service environment. A minimum of 3 years of experience in a similar role is preferred.
Self-started with ability to work with minimal direct supervision.
Strong technical skills and ability to navigate multiple computer systems and software applications.
Ability to learn and understand basic Tax concepts.
Ability to shift quickly and adapt to change.
Ability to work in a fast-paced environment.
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

Ability to learn new software/system applications quickly
Demonstrates initiative, attention to detail, and decision-making skills
Strong interpersonal skills and verbal and written communication skills
Solid problem-solving skills
Ability to respond positively and constructively to challenges and opportunities
Organizational skills and ability to multitask
Consistently responds to challenges and opportunities in a positive and productive manner
Proficient in Excel (ability to do Pivot tables, VLOOKUPs, sorting and handling large amounts of data)
Consistently meet or exceed productivity, quality and service standard objectives.
Multi-task and prioritize daily to maintain workload and to address urgent/rush cases.
The versatility to do many different types of work within the business area.
Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
Routinely demonstrate ownership and accountability of all re‐quests in a proactive rather than reactive manner.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The incumbent is responsible for handling advisor and customer interactions regarding individual insurance taxation through outbound calls and incoming inquiries. They must provide exceptional service, assess issues, and deliver proactive solutions while meeting service level agreements.

Requirements

Candidates must have at least 3 years of experience in a fast-paced customer service environment and be fully bilingual in French and English. Strong technical skills, the ability to navigate multiple systems, and a capacity to learn tax concepts are required.

Skills

Customer service
Taxation
Bilingualism
Communication
Problem-solving
Excel
Pivot tables
VLOOKUP
Data analysis
Multitasking
Emotional intelligence
Attention to detail
Decision-making
Adaptability
Interpersonal skills
Accountability

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy assistance
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Tax Operations
Insurance Taxation
Customer Service
Bilingual
French
English
Excel
Pivot Tables
VLOOKUP
Data Management
Financial Services
Stakeholder Management
Service Level Agreements
Problem Solving
Multitasking
Accountability
Hybrid Work
Individual Insurance
Technical Skills
Communication Skills

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