Find work in Canada.

329,779 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 2 mins ago
Enterprise Hunter Inside Sales Representative
HP
Mississauga, ON
Full-time
The Inside Sales Representative (ISR) partners with the Account Executive (AE) to retain recurring revenue and create new opportunities with existing or new accounts. In this role, you…
Added 2 mins ago
Process Technician – Paint - Weekend Nights
RTX
Oakville, ON
Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE


Added 2 mins ago
Deburr Technician - Before Heat Treat
RTX
Oakville, ON
Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE


Added 2 mins ago
Machine Shop Technician - Boring Mill - Afternoon Shift
RTX
Oakville, ON
Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE


Added 2 mins ago
Hand Hone/V-Hone - Weekday Afternoon Shift
RTX
Oakville, ON
Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE


Added 2 mins ago
Machine Shop Technician - Boring Mill - Weekend Nights
RTX
Oakville, ON
Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE


Added 2 mins ago
Account Representative
Veolia Environnement SA
Edmonton, AB
Full-time
Join Veolia as an Account Representative in our Chemical Monitoring and Solutions (CMS) division and launch your career in technical sales while contributing to innovation and…
Added 2 mins ago
Dispatchable Field Service Representative
Veolia Environnement SA
Oakville, ON
Full-time
As a Dispatchable Field Service Representative, you’ll be on the front lines providing operations and maintenance expertise on water treatment systems for our customers from one of a…
Added 15 mins ago
Dispatchable Field Service Representative
Veolia | Water Tech
Oakville, ON
Full-time
As a Dispatchable Field Service Representative, you’ll be on the front lines providing operations and maintenance expertise on water treatment systems for our customers from one of a…
Added 15 mins ago
Business Development Specialist
Express Employment Professionals - Cambridge
Cambridge, ON
$60,000 to $90,000 CAD / year
Full-time
Company culture grounded in customer service and values its people
Added 31 mins ago
Recruitment & Learning Coordinator
Alexandra Comm Hlth Ctr
Calgary, AB
$58,715 to $65,228 CAD / year
Full-time
…barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural…
Added 31 mins ago
Technical Business Development Representative
C-Therm Technologies Ltd.
Fredericton, NB
Full-time
The Technical Business Development Representative (TBDR) supports C-Therm's growth by identifying, engaging, and qualifying new business opportunities. Working closely with Sales,…
Added 31 mins ago
Facilities Coordinator
Glen Arbour Golf Course
Hammonds Plains, NS
Full-time
Working with contractors and vendors to obtain quotes, coordinate service, and ensure work meets quality and safety expectations.
Added 31 mins ago
Customer Development Representative
Mouser
Kitchener, ON
Full-time
Work with Customer Service Representatives and Management to penetrate shared Customer Development accounts more deeply.
Added 45 mins ago
Heavy Equipment Sales Representative
G&J Equipment Group Inc.
Mississauga, ON
Full-time
G&J Equipment Group is seeking a motivated and customer-focused Heavy Equipment Sales Representative to join our team. This role is responsible for developing new business, following up…
Added 46 mins ago
Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The ServiceNow Technical Solutions Lead plays a pivotal role in implementing and advancing the Common Service Data Model (CSDM) practice. This role is responsible for ensuring the…
Added 46 mins ago
Field Service Representative - Power
Vertiv
Toronto, ON
The Field Service Representative is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products…
Added 1 hour ago
Trade Representative - Ottawa
Scotia Wealth Management
Ottawa, ON
Full-time
…the Team Lead, Client Services and Trade Centre, as a Trade Representative, you will be responsible for the effective facilitation of trade instructions and responding to on-line, telephone…
Added 1 hour ago
Regional Planner
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
…and will contribute their positive energy, innovation, and service mindset to making a difference and contributing meaningfully to the vibrant community of 45,000 people who call Rocky View…
Added 1 hour ago
Animal Shelter Attendant
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
Provide customer service (e.g., answer phones, provide basic information, help with adoptions) to the general public, and promote responsible pet ownership by obtaining animal licences.
Added 1 hour ago
Communications analyst - intermediate
Alberta Utilities Commission
Calgary, AB
Contract
…electric utilities, to ensure customers receive safe and reliable service at just and reasonable rates. It also oversees the construction, operation and decommissioning of electric…
Added 1 hour ago
Community Library Programmer (Bilingual - English/French)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Added 1 hour ago
Branch Assistant - Bilingual (English/French)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
Main Function: Circulate library materials maintaining all necessary records; provide reader service; respond to customer service inquiries regarding library services, programs and hours of…
Added 1 hour ago
HVAC Technical Support / Warranty Representative
Lifebreath
London, ON
Full-time
The Technical Support / Warranty Representative provides prompt, professional, and knowledgeable technical assistance to customers, contractors, wholesalers, and internal stakeholders. This…
Added 1 hour ago
Trade Representative - Ottawa
Scotiabank
Ottawa, ON
…the Team Lead, Client Services and Trade Centre, as a Trade Representative, you will be responsible for the effective facilitation of trade instructions and responding to on-line, telephone…

Manulife

Bilingual Tax Operations Representative

Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe in empowering employees to take initiative and grow within the company.

In our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and innovation, which are essential as we strive to grow the business.

Reporting to the Manager of Tax Operations, the incumbent of the position is primarily responsible for handling advisor and customer interactions - including both outbound calls and incoming inquiries - for transactions relating to individual insurance taxation with varying levels of complexity.

Position Responsibilities:

This role will be collaborating with various individuals within the tax team and internal stakeholders across Manulife. The role will involve a variety of tasks and functions including:

Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through outbound calls and emails.
Respond to customer inquiries, assess issues, and deliver detailed, proactive solutions.
Meet daily service level agreements with high accuracy.
Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
Contribute to the success of the Tax team by supporting additional tasks and initiatives as assigned.

Required Qualifications:

Proven experience working in a fast-paced customer service environment. A minimum of 3 years of experience in a similar role is preferred.
Self-started with ability to work with minimal direct supervision.
Strong technical skills and ability to navigate multiple computer systems and software applications.
Ability to learn and understand basic Tax concepts.
Ability to shift quickly and adapt to change.
Ability to work in a fast-paced environment.
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

Ability to learn new software/system applications quickly
Demonstrates initiative, attention to detail, and decision-making skills
Strong interpersonal skills and verbal and written communication skills
Solid problem-solving skills
Ability to respond positively and constructively to challenges and opportunities
Organizational skills and ability to multitask
Consistently responds to challenges and opportunities in a positive and productive manner
Proficient in Excel (ability to do Pivot tables, VLOOKUPs, sorting and handling large amounts of data)
Consistently meet or exceed productivity, quality and service standard objectives.
Multi-task and prioritize daily to maintain workload and to address urgent/rush cases.
The versatility to do many different types of work within the business area.
Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
Routinely demonstrate ownership and accountability of all re‐quests in a proactive rather than reactive manner.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The incumbent is responsible for handling advisor and customer interactions regarding individual insurance taxation through outbound calls and incoming inquiries. They must provide exceptional service, assess issues, and deliver proactive solutions while meeting service level agreements.

Requirements

Candidates must have at least 3 years of experience in a fast-paced customer service environment and be fully bilingual in French and English. Strong technical skills, the ability to navigate multiple systems, and a capacity to learn tax concepts are required.

Skills

Customer service
Taxation
Bilingualism
Communication
Problem-solving
Excel
Pivot tables
VLOOKUP
Data analysis
Multitasking
Emotional intelligence
Attention to detail
Decision-making
Adaptability
Interpersonal skills
Accountability

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy assistance
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Tax Operations
Insurance Taxation
Customer Service
Bilingual
French
English
Excel
Pivot Tables
VLOOKUP
Data Management
Financial Services
Stakeholder Management
Service Level Agreements
Problem Solving
Multitasking
Accountability
Hybrid Work
Individual Insurance
Technical Skills
Communication Skills

Report this job