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Added 10 mins ago
FS
Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
…including insurer accreditation, risk-based supervision, advanced analytics, streamlined regulatory processes, and enhanced market oversight. Working collaboratively with internal business…
Added 10 mins ago
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
AB · Calgary, AB
…audits and supports the development of the function’s data analytics and continuous monitoring programs, strengthening audit coverage and providing value-added business…
Added 10 mins ago
DI
Business Systems Analyst-Guidewire
Definity Insurance Company
Toronto, ON
- Full-time
Added 10 mins ago
SC
SAP iXp Intern - Agile Developer, Business Data Cloud
SAP Careers
Vancouver, BC
- $18 to $36 CAD / hour
- Other
You'll join the Business Data Cloud team and contribute to a cloud-native data and analytics platform used by hundreds of thousands of customers worldwide. Your work will have real product…
Added 25 mins ago
Data Center Asset Management, Specialist
Bell
Regina, SK
Added 25 mins ago
WT
Security Incident Response Developer
Wealthsimple Technologies
Remote, Canada
- $123,200 to $154,000 CAD / year
- Full-time
- Remote
Added 25 mins ago
WT
Senior Security Incident Response Developer
Wealthsimple Technologies
Remote, Canada
- $151,200 to $189,000 CAD / year
- Full-time
- Remote
Added 25 mins ago
WhereTo - Senior Product Manager - Canada, Virtual
Flight Centre
Canada
Added 25 mins ago
SI
SAP iXp Intern - Agile Developer, Business Data Cloud
SAP IT Business Systeme
Vancouver, BC
- $18 to $36 CAD / hour
- Internship
You'll join the Business Data Cloud team and contribute to a cloud-native data and analytics platform used by hundreds of thousands of customers worldwide. Your work will have real product…
Added 25 mins ago
RB
Equity Derivative Operations Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
Added 25 mins ago
Head of Security Centre
Geotab
Oakville, ON
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 39 mins ago
EC
Accounting Analyst - Hybrid
Encore Canada
Brampton, ON
- Full-time
Added 39 mins ago
LL
Facilities Maintenance Planner- 6 Month Contract
Liebherr-Canada Ltd.
Burlington, ON
- Contract
Added 39 mins ago
T
Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
Added 39 mins ago
M
Marketing Data Analyst
MDG
Oakville, ON
- Full-time
A completed undergraduate degree in Mathematics, Statistics, Economics, Engineering, or Commerce with a focus on Finance or Analytics, or a related quantitative discipline.
Added 39 mins ago
K
Air Logistics Customer Care Manager, Key Accounts
Kuehne+Nagel
Mississauga, ON
- Full-time
Strong analytical capabilities, including business analytics and supply chain performance analysis.
Added 39 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
Partner with analytics and Global SEO teams to improve reporting requirements, measurement consistency, and visibility into business impact.
Added 39 mins ago
SI
Artificial Intelligence Engineer
Smart IT Frame LLC
Mississauga, ON
- Full-time
Build AI-powered data analytics and self-service platforms.
Added 39 mins ago
M&
Video Producer - Reach & Engagement
McKinsey & Company
Toronto, ON
- Full-time
…public conversation. You will also review performance data with analytics colleagues to improve formats over…
Added 39 mins ago
RL
Growth Manager
Royal LePage
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Candidates should possess strong Analytical Skills and experience working with Analytics tools and performance metrics.
Added 39 mins ago
OC
MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
…maximizes business value through effective use of data and analytics. The manager leads a multidisciplinary team, fosters collaboration across departments, and champions a culture of…
Added 39 mins ago
GE
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
Calgary, AB
- Full-time
…audits and supports the development of the function’s data analytics and continuous monitoring programs, strengthening audit coverage and providing value-added business…
Added 39 mins ago
T
Senior Marketing Coordinator
Truman
Calgary, AB
- Full-time
Apply working knowledge of websites, email, social, listings and analytics to planning and quality checks; specialists retain technical implementation and channel execution.
Added 39 mins ago
Senior Oracle HCM Consultant - TERM
The City of Red Deer
Red Deer, AB
Develop Custom Reports and Extensions - Create and maintain Fast Formulas, BI Publisher reports, OTBI analytics, HCM Extracts, Design Studio configurations, custom workflows, and business…
Added 39 mins ago
V
Order Management Coordinator - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time

Manulife

Billingual Customer Service Professional

Kitchener, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Nov 2, 2026
Working hours: 37,5 heures par semaine
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Read the full bilingual original

L'équipe du service à la clientèle d'Investissements Manuvie est à la recherche de candidats dynamiques, capables de travailler au sein d'une équipe de spécialistes du service à la clientèle pour les produits d’assurance ind.

Êtes-vous vraiment enthousiaste et motivé à l'idée d'aider les clients ? Vous êtes toujours intéressé à chercher des moyens d'améliorer l'expérience client ? Vous aimez résoudre les problèmes et rechercher des solutions alternatives ? Alors nous avons un rôle pour vous !

Il s'agit d'un poste à temps plein 37,5 heures par semaine. Des quarts de travail de 8 heures en rotation entre 8 h et 18 h, du lundi au vendredi. Les candidats retenus recevront une formation sur les produits, les procédures et les applications. La durée de la formation est de 6 semaines avec des tests fréquents pour confirmer les connaissances et la compréhension du candidat. Les candidats retenus feront l'objet d'un suivi pour vérifier qu'ils atteignent les objectifs de qualité et de productivité fixés.

Principales responsabilités :

Traiter par téléphone les demandes de renseignements de nos clients et conseillers financiers concernant les contrats, les produits et les procédures.

Fournir une expérience client exceptionnelle, avec précision et professionnalisme.

Fournir des informations complètes aux appelants, résoudre la plupart des questions dès le premier appel en recherchant des informations sur les systèmes de ressources.

Atteindre les objectifs de productivité et de qualité établis par le service ainsi que les audits d'appels relatifs à l'expérience client.

Qualifications/compétences :

Expérience antérieure du service à la clientèle

La ponctualité et l'assiduité sont essentielles

Bonne attitude et grande énergie

Empathie

Toujours à la recherche de moyens d'améliorer l'expérience du client.

Avoir le désir de faire une différence dans l'expérience du client.

Désir d'apprendre et de s'épanouir au sein d'une entreprise mondiale dynamique.

Connaissances techniques

Navigation dans les logiciels et les applications multiples

Souci du détail

Capacité d'écoute efficace

Capacité à comprendre les questions et/ou à demander des informations supplémentaires ou des précisions pour mieux comprendre.

Remise en question et innovation

Capacité à effectuer plusieurs tâches à la fois

Capacité d'apprendre et d'appliquer de nouvelles connaissances

Capacité à travailler dans un environnement très structuré

Travail d'équipe et collaboration

Capacité à travailler dans un environnement à rythme rapide

Capacité à accepter un retour d'information régulier et à appliquer les améliorations suggérées.

Atouts :

Expérience dans le secteur des services financiers

Compréhension des produits d'investissement offerts aux investisseurs canadiens (ex. : REER, FERR).

Une connaissance des fonds distincts est certainement utile.

Bilingue - maîtrise de l'anglais et du français.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife is an Equal Opportunity Employer

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Apply About employer

More about this job

Responsibilities

The professional will handle inquiries from clients and financial advisors regarding contracts, products, and procedures via telephone. They are responsible for providing an exceptional customer experience while meeting established quality and productivity targets.

Requirements

Candidates must have previous customer service experience and be bilingual in English and French. Strong technical skills, attention to detail, and the ability to work in a structured, fast-paced environment are essential.

Skills

Customer service
Bilingualism
Communication
Problem solving
Software navigation
Attention to detail
Active listening
Multitasking
Teamwork
Collaboration
Adaptability
Financial services knowledge
Professionalism
Time management

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Financial Services
Insurance
Investment Products
RRSP
RRIF
Segregated Funds
Bilingual
French
English
Data Entry
Software Navigation
Product Training
Quality Assurance
Productivity Targets
Call Audits
Financial Planning
Client Experience
Professionalism
Multitasking

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