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Added 14 mins ago
CO
Service Technician
Culligan of Canada
Edmonton, AB
- $22 to $25 CAD / hour
- Full-time
Deliver exceptional customer service to our clientele.
Added 14 mins ago
MC
Financial Services Representative - Contract
Meridian Credit Union
ON · Maple, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 14 mins ago
RB
Associate Operations Representative – Deposit Processing
Royal Bank of Canada
Saanich, BC
- Part-time
As an Associate Operations Representative, you will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes…
Added 14 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
Are you passionate about the automotive industry and known for exceptional customer service and organization? Bolton Ford is looking for an experienced Parts Advisor to join our team, with…
Added 14 mins ago
Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
…to deepen your property claims expertise, deliver a positive customer experience, and continue growing your career within a collaborative and supportive…
Added 28 mins ago
FR
Security Concierge
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Toronto, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 28 mins ago
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Security Concierge
FirstService Residential Canada
Mississauga, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 28 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
Approximately 8-10 years of progressive SEO experience, ideally supporting enterprise websites, digital platforms, or complex content ecosystems.
Added 28 mins ago
Casual Equipment Operator
City of Quinte West
Quinte West, ON
Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.
Added 28 mins ago
Payroll Team Lead
Westerkirk
Calgary, AB
…- but that's not the only reason to come to work. Dayforce experience is a must, as you’ll be working hands-on within the system and helping drive improvements and consistency across…
Added 29 mins ago
V
Fire Protection Sales Representative - Winnipeg, MB
Victaulic
MB
- Full-time
We are seeking a Fire Protection Sales Representative to drive business development across Manitoba, Saskatchewan, and up to Thunder Bay, with the ideal candidate based in Winnipeg.
Added 29 mins ago
GV
Customer Service Representative
GE Vernova
Markham, ON
- Full-time
Identify opportunities to improve efficiency, quality, customer experience, and operational performance.
Added 29 mins ago
RS
Material Handler Night Shift Wednesday - Saturday
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
- Full-time
One (1) year or more related warehouse and/or powered industrial truck experience preferred
Added 29 mins ago
WM
Territory Sales Representative
Williams Machinery
Terrace, BC
- Full-time
Make the Market Yours: Take ownership of a large territory and build your customer base through proactive prospecting and face-to-face sales.
Added 43 mins ago
AC
Director of Avionics
Avmax Careers - Canada
Calgary, AB
- Full-time
…for divisional revenue growth, margins, financial results, customer relationships, safe and compliant operations, and employee…
Added 44 mins ago
Warehouse Associate
Nature's Way Canada
Coquitlam, BC
Minimum of 2+ years of recent experience operating a reach truck and counterbalance forklift required.
Added 44 mins ago
BP
Client Services Representative - Full Time
Broadstreet Properties LTD
Winnipeg, MB
- Full-time
Broadstreet Properties is looking for a full-time Customer Service Representative to join our team! The role is located in Broadstreet Manitoba Regional Office, responding to inquiries…
Added 44 mins ago
GF
Customer Service Representative (Motivator ) - Markham McCowan and Bullock
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Markham, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 44 mins ago
C
Simplii Financial Personal Banking Representative - (12 Months contract)
CIBC
Halifax, NS
- Full-time
Banking, Call Center, Client Satisfaction, Communication, Customer Engagement, Customer Experience (CX), Customer Service, Identifying Opportunities, Problem Solving, Sales
Added 44 mins ago
A
Guest Services and Rentals Representative - Winter - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
The Guest Services & Rentals Representative is the first point of contact for resort guests and plays a key role in creating exceptional guest experiences from arrival to departure. This…
Added 44 mins ago
P
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- Full-time
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Added 58 mins ago
RS
AZ Cross Border Truck Driver - Texas
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- Full-time
Must have customer service/delivery experience required
Added 58 mins ago
SH
Materials Management Technician - Non-Certified
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- Full-time
Reporting to the Lead - Supply Chain Management, the Materials Management Technician Non-Certified provides customer service to Southern Health-Santé Sud sites and programs. The incumbent…
Added 58 mins ago
FR
Security Concierge
FirstService Residential Canada
Richmond Hill, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 58 mins ago
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Weekend Security Concierge
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Hamilton, ON
- Full-time
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Manulife

Billingual Customer Service Professional

Kitchener, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Nov 2, 2026
Working hours: 37,5 heures par semaine
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Read the full bilingual original

L'équipe du service à la clientèle d'Investissements Manuvie est à la recherche de candidats dynamiques, capables de travailler au sein d'une équipe de spécialistes du service à la clientèle pour les produits d’assurance ind.

Êtes-vous vraiment enthousiaste et motivé à l'idée d'aider les clients ? Vous êtes toujours intéressé à chercher des moyens d'améliorer l'expérience client ? Vous aimez résoudre les problèmes et rechercher des solutions alternatives ? Alors nous avons un rôle pour vous !

Il s'agit d'un poste à temps plein 37,5 heures par semaine. Des quarts de travail de 8 heures en rotation entre 8 h et 18 h, du lundi au vendredi. Les candidats retenus recevront une formation sur les produits, les procédures et les applications. La durée de la formation est de 6 semaines avec des tests fréquents pour confirmer les connaissances et la compréhension du candidat. Les candidats retenus feront l'objet d'un suivi pour vérifier qu'ils atteignent les objectifs de qualité et de productivité fixés.

Principales responsabilités :

Traiter par téléphone les demandes de renseignements de nos clients et conseillers financiers concernant les contrats, les produits et les procédures.

Fournir une expérience client exceptionnelle, avec précision et professionnalisme.

Fournir des informations complètes aux appelants, résoudre la plupart des questions dès le premier appel en recherchant des informations sur les systèmes de ressources.

Atteindre les objectifs de productivité et de qualité établis par le service ainsi que les audits d'appels relatifs à l'expérience client.

Qualifications/compétences :

Expérience antérieure du service à la clientèle

La ponctualité et l'assiduité sont essentielles

Bonne attitude et grande énergie

Empathie

Toujours à la recherche de moyens d'améliorer l'expérience du client.

Avoir le désir de faire une différence dans l'expérience du client.

Désir d'apprendre et de s'épanouir au sein d'une entreprise mondiale dynamique.

Connaissances techniques

Navigation dans les logiciels et les applications multiples

Souci du détail

Capacité d'écoute efficace

Capacité à comprendre les questions et/ou à demander des informations supplémentaires ou des précisions pour mieux comprendre.

Remise en question et innovation

Capacité à effectuer plusieurs tâches à la fois

Capacité d'apprendre et d'appliquer de nouvelles connaissances

Capacité à travailler dans un environnement très structuré

Travail d'équipe et collaboration

Capacité à travailler dans un environnement à rythme rapide

Capacité à accepter un retour d'information régulier et à appliquer les améliorations suggérées.

Atouts :

Expérience dans le secteur des services financiers

Compréhension des produits d'investissement offerts aux investisseurs canadiens (ex. : REER, FERR).

Une connaissance des fonds distincts est certainement utile.

Bilingue - maîtrise de l'anglais et du français.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife is an Equal Opportunity Employer

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Apply About employer

More about this job

Responsibilities

The professional will handle inquiries from clients and financial advisors regarding contracts, products, and procedures via telephone. They are responsible for providing an exceptional customer experience while meeting established quality and productivity targets.

Requirements

Candidates must have previous customer service experience and be bilingual in English and French. Strong technical skills, attention to detail, and the ability to work in a structured, fast-paced environment are essential.

Skills

Customer service
Bilingualism
Communication
Problem solving
Software navigation
Attention to detail
Active listening
Multitasking
Teamwork
Collaboration
Adaptability
Financial services knowledge
Professionalism
Time management

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Financial Services
Insurance
Investment Products
RRSP
RRIF
Segregated Funds
Bilingual
French
English
Data Entry
Software Navigation
Product Training
Quality Assurance
Productivity Targets
Call Audits
Financial Planning
Client Experience
Professionalism
Multitasking

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