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Added 4 mins ago
CM
Wellness Consultant - Commercial
Choices Market
Vancouver, BC
- Full-time
If this sounds like the opportunity for you, apply below today!
Added 4 mins ago
CM
Wellness Consultant - North Vancouver
Choices Market
Vancouver, BC
- Part-time
If this sounds like the opportunity for you, apply below today!
Added 4 mins ago
PC
Director - Systems Engineering & Integration
Parsons Corporation
Burnaby, BC
- Full-time
Added 4 mins ago
FG
MANGO - Seasonal Sales Associate - Fairview Mall
Fox Group Canada Inc.
Toronto, ON
- Part-time
…expansions down the pipeline, we will be sure to turn your retail job into your dream…
Added 4 mins ago
OH
Program Manager, Performance, Accountability & Funding Allocation
Ontario Health
Chatham-Kent, ON · Hamilton, ON · London, ON · Owen Sound, ON · Sarnia, ON · St. Catharines, ON · Stratford, ON · Waterloo, ON · Windsor, ON
- Full-time
…they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may…
Added 4 mins ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or…
Added 4 mins ago
O
Assembleur mécanique et électrique (temporaire) / Mechanical and Electrical Assembler (Temporary)
OPAL-RT
Montreal, QC
- Temporary
Added 4 mins ago
MH
Supervised Lead Therapist - Markham
Monarch House
Markham, ON
- Part-time
Added 4 mins ago
FH
Respiratory Therapist - Surrey Memorial Hospital
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Surrey, BC
- Full-time
…growth, and supporting healthier communities, this is an exciting opportunity to build your career with Fraser…
Added 4 mins ago
FH
Assistant, HR Consulting Services
Fraser Health
Surrey, BC
- Temporary
A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive…
Added 4 mins ago
TM
Client Service Project Manager - Financial Print (2nd Shift)
Toppan Merrill
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- $20 to $40 CAD / hour
- Full-time
Toppan Merrill has an exciting opportunity for a Client Service Project Manager - Financial Print - 2nd Shift to join our #hybrid Toronto, ON team. In this role, you will provide…
Added 4 mins ago
T
IT Architect II
TD
Mississauga, ON · Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 4 mins ago
T
Actuarial Analyst II
TD
Montreal, QC
- Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 4 mins ago
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Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 4 mins ago
T
Customer Experience Associate
TD
Vaughan, ON
- Part-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 4 mins ago
M
Bilingual Client Success Coordinator (Channel Partnerships)
Maple
Toronto, ON
- Full-time
You'll have the opportunity to take ownership of day-to-day partner needs, work through challenges, and make a real difference in the experience we deliver. We're looking for someone who's…
Added 4 mins ago
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Resettlement Assistance Program Worker
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Warehouse Associate
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…Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…
Added 4 mins ago
BP
Client Services Representative - Full Time
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Winnipeg, MB
- Full-time
Are you passionate about helping others and thrive in a customer-focused environment? If so, we may have an opportunity for you!
Added 4 mins ago
SL
Business Development Consultant
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Toronto, ON
- Full-time
…who you are and areas you want to focus on, we have the right opportunity for you. Join the Sun Life District team and contribute to making a positive difference for Canadians and…
Added 4 mins ago
MI
Director - Subadvisory Relationships
MFS Investment Management
Toronto, ON
- Full-time
MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.
Added 4 mins ago
K
Maintenance Administrator
Keyera
AB · Alberta EnviroFuels Facility
- Full-time
The opportunity to make an impact, bringing your experience, ideas and perspective to the work you do.
Added 4 mins ago
A
Stock Clerk
Ardene
Brampton, ON
- Full-time
This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the company.
Added 4 mins ago
PA
Sales Consultant (Performance Auto Group - Niagara Region)
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- Full-time
This recruitment process involves the use of artificial intelligence, and this job posting is for the purpose of recruiting for our upcoming opportunities!
Added 4 mins ago
C
Product Lifecycle Manager
Ciena
Ottawa, ON
- Full-time
…flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that…

Manulife

Billingual Customer Service Professional

Kitchener, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Nov 2, 2026
Working hours: 37,5 heures par semaine
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Read the full bilingual original

L'équipe du service à la clientèle d'Investissements Manuvie est à la recherche de candidats dynamiques, capables de travailler au sein d'une équipe de spécialistes du service à la clientèle pour les produits d’assurance ind.

Êtes-vous vraiment enthousiaste et motivé à l'idée d'aider les clients ? Vous êtes toujours intéressé à chercher des moyens d'améliorer l'expérience client ? Vous aimez résoudre les problèmes et rechercher des solutions alternatives ? Alors nous avons un rôle pour vous !

Il s'agit d'un poste à temps plein 37,5 heures par semaine. Des quarts de travail de 8 heures en rotation entre 8 h et 18 h, du lundi au vendredi. Les candidats retenus recevront une formation sur les produits, les procédures et les applications. La durée de la formation est de 6 semaines avec des tests fréquents pour confirmer les connaissances et la compréhension du candidat. Les candidats retenus feront l'objet d'un suivi pour vérifier qu'ils atteignent les objectifs de qualité et de productivité fixés.

Principales responsabilités :

Traiter par téléphone les demandes de renseignements de nos clients et conseillers financiers concernant les contrats, les produits et les procédures.

Fournir une expérience client exceptionnelle, avec précision et professionnalisme.

Fournir des informations complètes aux appelants, résoudre la plupart des questions dès le premier appel en recherchant des informations sur les systèmes de ressources.

Atteindre les objectifs de productivité et de qualité établis par le service ainsi que les audits d'appels relatifs à l'expérience client.

Qualifications/compétences :

Expérience antérieure du service à la clientèle

La ponctualité et l'assiduité sont essentielles

Bonne attitude et grande énergie

Empathie

Toujours à la recherche de moyens d'améliorer l'expérience du client.

Avoir le désir de faire une différence dans l'expérience du client.

Désir d'apprendre et de s'épanouir au sein d'une entreprise mondiale dynamique.

Connaissances techniques

Navigation dans les logiciels et les applications multiples

Souci du détail

Capacité d'écoute efficace

Capacité à comprendre les questions et/ou à demander des informations supplémentaires ou des précisions pour mieux comprendre.

Remise en question et innovation

Capacité à effectuer plusieurs tâches à la fois

Capacité d'apprendre et d'appliquer de nouvelles connaissances

Capacité à travailler dans un environnement très structuré

Travail d'équipe et collaboration

Capacité à travailler dans un environnement à rythme rapide

Capacité à accepter un retour d'information régulier et à appliquer les améliorations suggérées.

Atouts :

Expérience dans le secteur des services financiers

Compréhension des produits d'investissement offerts aux investisseurs canadiens (ex. : REER, FERR).

Une connaissance des fonds distincts est certainement utile.

Bilingue - maîtrise de l'anglais et du français.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife is an Equal Opportunity Employer

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Apply About employer

More about this job

Responsibilities

The professional will handle inquiries from clients and financial advisors regarding contracts, products, and procedures via telephone. They are responsible for providing an exceptional customer experience while meeting established quality and productivity targets.

Requirements

Candidates must have previous customer service experience and be bilingual in English and French. Strong technical skills, attention to detail, and the ability to work in a structured, fast-paced environment are essential.

Skills

Customer service
Bilingualism
Communication
Problem solving
Software navigation
Attention to detail
Active listening
Multitasking
Teamwork
Collaboration
Adaptability
Financial services knowledge
Professionalism
Time management

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Financial Services
Insurance
Investment Products
RRSP
RRIF
Segregated Funds
Bilingual
French
English
Data Entry
Software Navigation
Product Training
Quality Assurance
Productivity Targets
Call Audits
Financial Planning
Client Experience
Professionalism
Multitasking

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