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Added 3 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with…
Added 3 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
…bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with…
Added 3 mins ago
UD
food processing labourer
Usines de congélation du Groupe Bleuets Sauvages du Québec
Saint-Félicien, QC · St-Félicien, QC
- Full-time
Added 4 mins ago
WC
(CAN) Associé de nuit, rénovation
Walmart Canada
Montreal, QC
- Contract
550 BOUL WILFRID-HAMEL, VILLE DE QUEBEC, QC G1M 2S6, Canada
Added 4 mins ago
FC
CAN Driver
FedEx Canada
Ottawa, ON
- Part-time
…différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux…
Added 4 mins ago
WC
(CAN) Associé de nuit, rénovation
Walmart Canada
Montreal, QC
- Contract
550 BOUL WILFRID-HAMEL, VILLE DE QUEBEC, QC G1M 2S6, Canada
Added 4 mins ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
This is a high-impact senior leadership role responsible for owning and accelerating MEC’s Québec retail business. As Senior Director, Retail – Québec, you operate as the regional business…
Added 4 mins ago
T
Analyst - Real Estate Property Brokerage
TD
Toronto, ON
- Full-time
Added 4 mins ago
SL
Brand Governance & Marketing Operations Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across…
Added 20 mins ago
RF
Senior Modeling Artist - Permanent
Rodeo FX
Montreal, QC
- Full-time
…boasts close to 900 artists crafting from studios in Montreal, Québec City, Toronto, Los Angeles and…
Added 20 mins ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Sherbrooke, QC
- Full-time
…in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in…
Added 34 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
…bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with…
Added 34 mins ago
TH
Analyst - Retirement consulting
TELUS Health
Montreal, QC
- Full-time
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or…
Added 34 mins ago
LB
Teacher - Dental Assisting Program (Full-Time and Part-Time Evening positions)
Lester B. Pearson School Board (LBPSB)
Montréal-Ouest, QC
- Full-time
- Part-time
- Contract
Location: Pearson Adult and Career Centre (PACC), LaSalle, Quebec
Added 34 mins ago
R
Fashion Associate (Part time) - Midtown Plaza
RW&CO
Saskatoon, SK
- Part-time
RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands -…
Added 49 mins ago
KB
Delivery Truck Driver, Class 5
Kent Building Supplies
Fredericton, NB
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 49 mins ago
KB
Merchandising Associate - Reset Team
Kent Building Supplies
Moncton, NB
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 1 hour ago
F
Gestionnaire de projets / Project Manager
FluksAqua
Montreal, QC
- Full-time
Maîtrise du français et anglais avancé. L'anglais est requis pour les interactions fréquentes avec les clients et les collègues basés en dehors du Québec.
Added 1 hour ago
R
Media Buying / Marketing Representative (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
1000, Rue Papineau, Montreal, Quebec, H2K 0C2
Added 1 hour ago
CF
Quality Assurance Technician
Cavendish Farms
Chatham-Kent, ON · Wheatley, ON
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 1 hour ago
S
HR Advisor specialized in labor relations
Safran
Mirabel, QC
- Full-time
Added 1 hour ago
KB
Contractor Sales Administrator
Kent Building Supplies
Mount Pearl, NL
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 1 hour ago
FA
Technical Sales Engineer - General Industry
FANUC America Corporation
Blainville, QC
- $93,000 to $138,000 CAD / year
- Full-time
…Technical Sales Engineer - General Industry, based in Blainville, Quebec to help drive revenue growth and enhance buyer engagement. In this role, the candidate will assess manufacturing…
Added 1 hour ago
CF
Cost Accounting Manager
Cavendish Farms
Lethbridge, AB
- Full-time
…Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D.…
Added 1 hour ago
TH
Conseiller(ère) services-conseils en régime de retraite
TELUS Health
Montreal, QC
- Full-time

Manulife

Billingual Customer Service Professional

Kitchener, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$41,400.00 CAD - $69,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $41,400.00 CAD - $69,000.00 CAD
Job type: Full-time
Apply by: Nov 2, 2026
Working hours: 37,5 heures par semaine
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Read the full bilingual original

L'équipe du service à la clientèle d'Investissements Manuvie est à la recherche de candidats dynamiques, capables de travailler au sein d'une équipe de spécialistes du service à la clientèle pour les produits d’assurance ind.

Êtes-vous vraiment enthousiaste et motivé à l'idée d'aider les clients ? Vous êtes toujours intéressé à chercher des moyens d'améliorer l'expérience client ? Vous aimez résoudre les problèmes et rechercher des solutions alternatives ? Alors nous avons un rôle pour vous !

Il s'agit d'un poste à temps plein 37,5 heures par semaine. Des quarts de travail de 8 heures en rotation entre 8 h et 18 h, du lundi au vendredi. Les candidats retenus recevront une formation sur les produits, les procédures et les applications. La durée de la formation est de 6 semaines avec des tests fréquents pour confirmer les connaissances et la compréhension du candidat. Les candidats retenus feront l'objet d'un suivi pour vérifier qu'ils atteignent les objectifs de qualité et de productivité fixés.

Principales responsabilités :

Traiter par téléphone les demandes de renseignements de nos clients et conseillers financiers concernant les contrats, les produits et les procédures.

Fournir une expérience client exceptionnelle, avec précision et professionnalisme.

Fournir des informations complètes aux appelants, résoudre la plupart des questions dès le premier appel en recherchant des informations sur les systèmes de ressources.

Atteindre les objectifs de productivité et de qualité établis par le service ainsi que les audits d'appels relatifs à l'expérience client.

Qualifications/compétences :

Expérience antérieure du service à la clientèle

La ponctualité et l'assiduité sont essentielles

Bonne attitude et grande énergie

Empathie

Toujours à la recherche de moyens d'améliorer l'expérience du client.

Avoir le désir de faire une différence dans l'expérience du client.

Désir d'apprendre et de s'épanouir au sein d'une entreprise mondiale dynamique.

Connaissances techniques

Navigation dans les logiciels et les applications multiples

Souci du détail

Capacité d'écoute efficace

Capacité à comprendre les questions et/ou à demander des informations supplémentaires ou des précisions pour mieux comprendre.

Remise en question et innovation

Capacité à effectuer plusieurs tâches à la fois

Capacité d'apprendre et d'appliquer de nouvelles connaissances

Capacité à travailler dans un environnement très structuré

Travail d'équipe et collaboration

Capacité à travailler dans un environnement à rythme rapide

Capacité à accepter un retour d'information régulier et à appliquer les améliorations suggérées.

Atouts :

Expérience dans le secteur des services financiers

Compréhension des produits d'investissement offerts aux investisseurs canadiens (ex. : REER, FERR).

Une connaissance des fonds distincts est certainement utile.

Bilingue - maîtrise de l'anglais et du français.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife is an Equal Opportunity Employer

Referenced Salary Location

CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Working Arrangement

Hybrid

Salary range is expected to be between

$41,400.00 CAD - $69,000.00 CAD

Apply About employer

More about this job

Responsibilities

The professional will handle inquiries from clients and financial advisors regarding contracts, products, and procedures via telephone. They are responsible for providing an exceptional customer experience while meeting established quality and productivity targets.

Requirements

Candidates must have previous customer service experience and be bilingual in English and French. Strong technical skills, attention to detail, and the ability to work in a structured, fast-paced environment are essential.

Skills

Customer service
Bilingualism
Communication
Problem solving
Software navigation
Attention to detail
Active listening
Multitasking
Teamwork
Collaboration
Adaptability
Financial services knowledge
Professionalism
Time management

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Financial Services
Insurance
Investment Products
RRSP
RRIF
Segregated Funds
Bilingual
French
English
Data Entry
Software Navigation
Product Training
Quality Assurance
Productivity Targets
Call Audits
Financial Planning
Client Experience
Professionalism
Multitasking

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