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Added 2 days ago
IW
AVP HR Service Delivery & Technology
IG Wealth Management
MB · Manitoba, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 2 days ago
IW
Senior Analyst Finance
IG Wealth Management
ON · Ontario, Canada
- Full-time
Reporting to the AVP, Strategic Investments & Accounting Research, the Senior Analyst, Financial Reporting plays an important role in the preparation and analysis of the consolidated…
Added 2 days ago
IW
AVP HR Service Delivery & Technology
IG Wealth Management
Quebec, QC
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 3 days ago
C
Director, Operational Risk Initiatives and Change Management, Global Operational Risk Management (GORM)
CIBC
Toronto, ON
- Full-time
Reporting to the AVP of Operational Risk Management and Controls Programs, the Director, Change Initiative Risk Assessment (CIRA), Operational Risk Programs, leads CIBC’s enterprise-wide…
Added 3 days ago
CT
AVP, Triangle & Loyalty
Canadian Tire Corporation
Toronto, ON
- Full-time
As the AVP, Triangle Digital, you will lead the strategy, development and delivery of digital experiences that support the Triangle loyalty program and create value for customers across…
Added 3 days ago
CT
Manager, Data Architecture, Capability & Activation
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the AVP, Data Capability & Activation, you will bridge the gap between business strategy and technical data delivery.
Added 3 days ago
M
AVP, GWAM Expenses
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Working closely with the GWAM CFO, senior business and functional leaders, and Finance partners, the AVP delivers a consolidated view of expense performance, supports strategic…
Added 4 days ago
TH
Associate Vice-President, Epic Connect THP/HH
Trillium Health Partners
ON · ON, Canada
- Full-time
THP will lead due diligence and remain the primary relationship holder with Epic during the due diligence and planning phase. HH will remain accountable for its clinical transformation,…
Added 5 days ago
SL
Director, Enterprise Architecture Strategy, Core Platform
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
· Experience with cloud migration, infrastructure transformation, vulnerability remediation, technology currency, lifecycle management, and technical debt reduction.
Added 5 days ago
M
Director, AI Solutioning
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the AVP, AI Solutioning, you will lead the AI Solutioning capability within Canada AI and help business units translate strategic priorities into a pipeline of high-value,…
Added 6 days ago
SL
AVP, Compliance Technology and Innovation
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The AVP, Compliance Technology and Innovation provides strategic leadership for Compliance transformation, technology enablement, innovation, analytics, and operational risk management.…
Added 8 days ago
M
AVP, Strategy & Transformation
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Shape the future of Insurance Operations by turning strategy into action. As AVP, Strategy and Transformation, you will lead the development and execution of the Insurance Operations…
Added 9 days ago
M
Business Consultant, Group Benefit Operations
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the AVP, Health and Dental Claims, PDS and PMA, you will connect operational performance, portfolio governance, risk management, and executive reporting. You will turn data…
Added 9 days ago
CT
Director, BSA Platforms & Practice
Canadian Tire Corporation
Toronto, ON · Oakville, ON
- Full-time
Reporting to the AVP, Planning & Design Practices, the Director, BSA Platforms & Practice will lead the strategy and continuous improvement of our new enterprise Application Knowledge Hub.…
Added 10 days ago
M
AVP, Global People Services (Pathways)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The AVP, Global People Services (GPS) – Pathways sets the global strategy, operating model, and service vision for colleague lifecycle moments, including onboarding, job changes, transfers,…
Added 10 days ago
M
AVP, Global People Services (Readiness & Innovation)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The AVP, Global People Services (GPS) - Service Readiness & Innovation ensures the GPS strategy and operating model translate into coordinated, launch-ready, scalable services. This leader…
Added 12 days ago
CT
AVP Merchandising Platforms
Canadian Tire Corporation
Toronto, ON
- Full-time
We are seeking an experienced, strategic and delivery-focused Assistant Vice President (AVP) to lead our Merchandising Platforms portfolio, with a focus on pricing, promotions and…
Added 15 days ago
Director Strategic Initiatives & Innovation (18 month contract) | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking an experienced and high-performing finance professional to join the SAP S/4HANA Finance Transformation Program in a key role supporting the AVP, Corporate Finance…
Added 15 days ago
M
AVP, Transformation Delivery, Transition and Readiness
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The AVP, Transformation Delivery, Transition & Readiness will play a pivotal leadership role in one of Manulife Canada's largest operational transformation programs. The successful…
Added 15 days ago
PL
Manager, Corporate Actuarial (FCIA/FSA), Actuarial Analytics & Insights
Pacific Life
Toronto, ON
- Full-time
Reporting to the AVP, Actuarial Analytics & Insights, S&R, this role offers a challenging variety of work, exposure to senior management and excellent opportunities to make positive…
Added 17 days ago
LB
Senior Analyst Securitization
Laurentian Bank
Montreal, QC
- Full-time
Assists the AVP on the management and execution of existing securitization program such as the NHA Mortgage-Backed Securities (MBS) program, the CMB program and other ABS program.
Added 17 days ago
H
Senior Director, Global Delivery Lead - Data Retention
Hays
Waterloo, ON
- Contract
We are seeking a senior global delivery leader to establish and lead the program office for the Global Data Retention Management Program. The program will coordinate enterprise efforts to…
Added 17 days ago
M
AVP, AI
Manulife
Toronto, ON
- Full-time
The AVP, AI – Group Functions AI Transformation Delivery is a senior AI leadership role responsible for leading the end-to-end delivery of AI-enabled transformation across Group Functions,…
Added 18 days ago
RA
Senior Director, Global Data Retention Program - Enterprise Data Governance
Recrute Action
ON · Toronto, Waterloo, Ontario
- Contract
Be part of a global transformation initiative in the insurance sector for our client. This opportunity offers exposure to senior leaders, enterprise-wide collaboration, and the chance to…
Added 18 days ago
SL
Director, Enterprise Architecture Strategy, Core Platform
Sun Life Québec
Montreal, QC
- Full-time
Experience with cloud migration, infrastructure transformation, vulnerability remediation, technology currency, lifecycle management, and technical debt reduction.

Manulife

Business Consultant, Group Benefit Operations

Toronto, ON, Canada
Waterloo, ON, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

Apply About employer

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Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Experience: 7+ years of experience in operations, consulting, strategy, transformation, continuous improvement, program management, or governance.
Posting language: English
Posted: Oct 15, 2026

Original job description

Join the Group Benefits Operations leadership team and help improve how Health and Dental Claims, Plan Design Services (PDS), and Plan Member Administration (PMA) deliver for customers. Your work will shape performance priorities, strengthen decision-making, and move high-impact initiatives from plan to result.

Reporting to the AVP, Health and Dental Claims, PDS and PMA, you will connect operational performance, portfolio governance, risk management, and executive reporting. You will turn data into decisions, align leaders on priorities, and create accountability for measurable business outcomes.

Position Responsibilities:

Operational Performance Management (25%)

Partner with functional leaders to monitor turnaround time, quality, productivity, aging, volumes, service levels, and cycle times across work types.
Build and maintain performance scorecards for Claims, PDS, and PMA, highlighting trends, risks, gaps, and required actions.
Use performance insights to guide priorities, capacity decisions, and issue resolution across teams and locations.

Executive Reporting and Business Reviews (25%)

Lead monthly business reviews, strategic reviews, and operational updates.
Prepare concise, decision-ready reports and presentations for steering committees and senior leadership forums.
Translate performance results, risks, and priorities into a clear narrative, recommendations, and actions.

Portfolio and Strategic Initiative Management (20%)

Maintain an integrated roadmap across transformation, continuous improvement, technology, performance, corrective action, and audit initiatives.
Track milestones, project health, risks, dependencies, resources, and benefits, and escalating barriers early.
Run governance and decision forums that align priorities, allocate resources, and keep delivery on track.

Governance, Risk and Audit Management (20%)

Coordinate internal and external audit readiness with functional leaders, providing one consolidated view of requirements and status.Track corrective action plans, compliance commitments, owners, and deadlines through closure.Escalate risks and missed commitments, driving timely decisions and accountability.

Strategic Business Support (10%)

Translate annual priorities into action plans with clear owners, milestones, and outcomes.
Track leadership decisions and commitments, escalating gaps and overdue actions.
Lead special projects, leadership offsites, and strategic workshops for the Claims, PDS, and PMA leadership team.

Required Qualifications:

7+ years of experience in operations, consulting, strategy, transformation, continuous improvement, program management, or governance.

Preferred Qualifications:

Demonstrated success advising senior leaders and delivering complex, cross-functional initiatives from concept through implementation.
Analyze operational data to identify trends, root causes, risks, and business impacts.
Build scorecards, KPIs, and dashboards that turn insight into decisions and action.
Translate functional operational mandates into practical operating plans, priorities, and measurable actions.
Use sound judgment to solve ambiguous problems and anticipate cross-functional risks, dependencies, and opportunities.
Influence senior leaders without direct authority by building trust, presenting evidence, and challenging assumptions constructively.
Align stakeholders and facilitate discussions that result in clear decisions, ownership, and accountability.
Communicate complex information clearly and persuasively in writing and in presentations.
Create concise, decision-ready executive materials using advanced PowerPoint and business storytelling skills.
Manage a portfolio across competing priorities, milestones, resources, risks, dependencies, benefits, and outcomes.
Maintain delivery momentum, escalate issues early, and build credibility in a complex, fast-paced environment.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Business Consultant will lead operational performance management, executive reporting, and portfolio governance for Health and Dental Claims, PDS, and PMA. They are responsible for translating strategic priorities into measurable outcomes and driving accountability across functional teams.

Requirements

Candidates must have 7+ years of experience in operations, consulting, strategy, or governance. Strong skills in data analysis, executive communication, and cross-functional leadership are essential for success in this role.

Skills

Operational performance management
Strategic planning
Governance
Risk management
Executive reporting
Business reviews
Portfolio management
Continuous improvement
Audit readiness
Stakeholder management
Data analysis
Project management
Change management
Business storytelling
PowerPoint
Strategic consulting

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plan
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Consultant
Group Benefits
Operations
Performance Scorecards
KPIs
Strategic Initiatives
Risk Management
Audit Readiness
Compliance
Transformation
Project Management
Governance
Data Analytics
Executive Reporting
Stakeholder Alignment
Process Improvement
Change Management
Business Intelligence
Operational Efficiency
Leadership Support

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