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Added 1 min ago
LO
ERP System and Data Integrity Officer
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Reporting to the Manager, Employee Services, the ERP Systems and Data Integrity Officer is responsible for maintaining the accuracy, integrity, and reliability of HR information within the…
Added 1 min ago
AC
Early Careers: Broker, Commercial Risk
Aon Corporation
Montreal, QC
- Full-time
As an Account Manager, you will build the skills, confidence and client-service knowledge needed to support account activity, coordinate renewals, manage documentation and serve as a…
Added 1 min ago
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Manager, Data and AI - AI Systems Integrations and Agentic technical owner
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Manager, Data & AI leads the technical integration, deployment and production-readiness capabilities required to operationalize AI products, models, agents and supporting data pipelines…
Added 16 mins ago
BP
Corporate Communications Content Manager
BioCryst Pharmaceuticals, Inc.
NB · Chiasson Office, NB
- Full-time
Reporting to the Vice President, Corporate Communications, the Corporate Communications Content Manager serves as a central content creator and communications partner across BioCryst's…
Added 16 mins ago
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Senior Business & Technology Project Manager
BeachHead
Toronto, ON
- Contract
Are you a seasoned Project Manager ready to lead large-scale banking initiatives? Apply Now!
Added 16 mins ago
BP
VP, Biostatistics
BioCryst Pharmaceuticals, Inc.
NB · Chiasson Office, NB
- Full-time
…duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to…
Added 16 mins ago
BP
Exec. Director, Biostatistics
BioCryst Pharmaceuticals, Inc.
NB · Chiasson Office, NB
- Full-time
Added 16 mins ago
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Process Engineering Intern - Dry Process - Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Reporting to the Process Engineering Manager, the Intern will support dry process improvement and automation projects in PCB manufacturing.
Added 16 mins ago
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Manager, Global Benefits
Geotab
Toronto, ON
- Full-time
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 16 mins ago
T
Snowflake Admin
TechDoQuest
Markham, ON
- Full-time
Working knowledge of AWS data services such as S3, IAM, Glue, Lambda, KMS, Secrets Manager, EventBridge, SNS, SQS, RDS, and PrivateLink.
Added 16 mins ago
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Operations Manager
RentBolt
Montreal, QC
- Full-time
Role Description The Operations Manager at RentBolt is a full-time, on-site role based in Montreal, QC. The person in this role will oversee daily operational activities, ensuring…
Added 16 mins ago
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Manager, Global Benefits
Geotab
Waterloo, ON
- Full-time
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 16 mins ago
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Manager, Global Benefits
Geotab
Oakville, ON
- Full-time
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 16 mins ago
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Data Steward (D7BD25A)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 16 mins ago
SC
Business Development Manager
Sysco Canada Inc.
Vancouver, BC
- $52,000 to $85,000 CAD / year
- Full-time
…long-term strategic goals, prioritizing the use of advanced analytics and other forms of lead generation while leveraging Sysco's Salesforce platform, and negotiating contracts to secure…
Added 16 mins ago
SL
Investigations Manager, Canada East
Sporting Life
Woodbridge, ON
- Full-time
The National Investigations Manager, Eastern Canada, is responsible for ensuring that retail store loss prevention operations adhere to company policies, procedures, and regulatory…
Added 16 mins ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
Added 16 mins ago
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Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
Added 16 mins ago
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Senior Java Developer, TD Securities
TD
Toronto, ON
- Full-time
Added 16 mins ago
Senior Technology Specialist, Integration
Equitable
Waterloo, ON
Added 16 mins ago
EC
Investment Analyst
Ellement Consulting Group
Winnipeg, MB
- Full-time
Reconciliation of custodian and investment manager data.
Added 16 mins ago
TA
Planning Manager (Demand, Supply & Production)
Temp Aid
Mississauga, ON
- Full-time
We are creating a new Planning Manager role to act as the quarterback of our operations. This person converts the demand signal (forecasts, sales input, and live orders) into a synchronized…
Added 16 mins ago
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Manager, Credit Cards, Can P&C Finance
BMO
Toronto, ON · BMOPLACE
- Full-time
Added 16 mins ago
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VP, Strategy and Performance Management, Capital Markets
BMO
Toronto, ON · FCP
- Full-time
Acts as a relationship manager on assigned projects / programs and ensures alignment to overall enterprise and group goals.
Added 30 mins ago
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Business Intelligence Senior Analyst
Manulife
Toronto, ON
- Full-time
In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the…

Manulife

Business Intelligence Senior Analyst

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: 3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Posting language: English
Posted: Nov 5, 2026

Original job description

At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank).

In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the opportunity to solve complex business problems while strengthening both analytical depth and executive‑level storytelling.

POSITION RESPONSIBILITIES:

Business Performance & Insights
- Translate business needs into clear objectives, KPIs, and reporting solutions that support strategic and operational decision‑making
- Design, build, and maintain enterprise‑grade dashboards and reports using BI and visualization tools such as PowerBI
- Proactively identify trends, anomalies, and opportunities within large, complex datasets and communicate findings to senior stakeholders
- Familiarity with operations analytics such as service level commitment, straight-through processing, repeat calls, NPS, etc.
Customer Experience Analytics
- Navigate complex data sources and analyze end‑to‑end customer journeys across touchpoints (contact centre calls and chats, claims, and other digital interactions) to identify friction and moments that matter
- Partner with Strategy Leads, Operations, Product teams to measure and improve key metrics such as NPS
- Conduct customer feedback analysis, form hypotheses, and test drivers of performance to understand customer needs, preferences, and pain points
- Familiarity with customer experience analyses such as segmentation, A/B testing, feature adoption
Stakeholder Management
- Collaborate with internal stakeholders across various teams to collect data and business contexts to enable 360 insights and recommendations
- Act as a trusted analytics expert, bridging the gap between complex analytics and business partners
- Present insights with strong data storytelling tailored to executive and non‑technical audiences.

REQUIRED QUALIFICATIONS:

3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Proficiency with SQL or other data querying languages
Proficiency with visualization tools such as PowerBI or Tableau
Self-starter and fast learner with exceptional problem-solving and analytical skills
Strong verbal and written communication, interpersonal, and teamwork skills
Naturally curious, with a passion for digging into data to uncover root causes and emerging opportunities

PREFERRED QUALIFICATIONS:

Capabilities with programming language (Python/R)
Background in Business Analytics, Finance, Accounting, Statistics, or related fields
Experience in insurance or financial services is an asset
Familiarity with enterprise data environments and data governance guidelines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Business Intelligence Analyst will design and maintain enterprise-grade dashboards to translate complex data into actionable insights for business performance. They will also analyze end-to-end customer journeys and collaborate with cross-functional teams to improve key metrics like NPS.

Requirements

Candidates must have at least 3 years of experience in Business Intelligence, Data Analytics, or a related field, along with proficiency in SQL and visualization tools like PowerBI or Tableau. Strong communication skills and the ability to present complex data to executive audiences are essential.

Skills

Business intelligence
Data analytics
SQL
PowerBI
Tableau
Data visualization
Executive storytelling
Operations analytics
Customer experience analytics
NPS
Segmentation
A/B testing
Python
R
Data governance
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plan
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Data Analytics
SQL
PowerBI
Tableau
Python
R
NPS
Customer Experience
Operations Analytics
Data Visualization
Data Governance
Market Research
Management Consulting
Finance
Accounting
Statistics
Insurance
Financial Services
Dashboarding
Reporting
KPIs
Segmentation
A/B Testing
Data Storytelling
Stakeholder Management
Enterprise Data
Service Level Commitment
Straight-through Processing
Root Cause Analysis

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