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Added 13 mins ago
WF
Security Analyst, GRC
West Fraser
Vancouver, BC
- Full-time
We’re seeking a Security Analyst, GRC to join our IT Security team in Vancouver, BC and help strengthen our cybersecurity posture through Governance, Risk & Compliance.
Added 13 mins ago
S
Preventative Maintenance Junior Analyst
SECURE
Calgary, AB
- Other
…costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations - mitigating risks, reducing financial obligations, and…
Added 13 mins ago
S
Accounts Receivable - Fixed Term Contract (12 Months)
SECURE
Calgary, AB
- Temporary
The Accounts Receivable Analyst plays an important role in supporting SECURE’s financial operations by managing customer accounts and driving timely, effective collection activities. This…
Added 28 mins ago
Performance Analyst
Canadian Natural
Calgary, AB
Make your mark while you grow your career! The Performance Analyst will ensure the accuracy and completeness of monthly accounting, forecasting and annual budgeting for the operating and…
Added 28 mins ago
Senior Associate, Finance & Strategy - Drive
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Toronto, ON
The Finance & Strategy team is responsible for accelerating the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the…
Added 28 mins ago
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Collateral Analyst
FP Inc.
Toronto, ON
- $30 to $47 CAD / hour
- Contract
Involved in business user testing for enhancements and system integration
Added 28 mins ago
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Quality Assurance Specialist
LanceSoft, Inc.
Toronto, ON
- Contract
Position: QA Test Analyst - Quality Assurance Specialist
Added 28 mins ago
NI
Billing and Operations Analyst
Netcrawler Inc
Ajax, ON
- Full-time
The Billing and Operations Analyst owns two functions that protect our margin and our reputation. Billing means winning customer disputes and making sure every dollar we pay carriers and…
Added 28 mins ago
GT
Data Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $44 to $53 CAD / hour
- Contract
The Data Analyst III will design and deliver end-to-end analytics solutions combining data science, advanced analytics, and business intelligence. This role applies statistical analysis,…
Added 28 mins ago
RA
Financial Analyst
Rack Attack
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
Rack Attack is seeking an ambitious, commercially minded Financial Analyst to join our finance team. With 47 stores across Canada and the United States, multiple sales channels and a…
Added 43 mins ago
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Manager, Application Resiliency
RBC
Vancouver, BC
- Full-time
You will be responsible for leading, mentoring and developing application support engineers and analyst
Added 43 mins ago
UO
Student Financial Management Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Student Financial Management Analyst reports to the Associate Director, Student Financial Management. The incumbent in this position works independently or in collaboration with the…
Added 43 mins ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
The Senior Business Analyst, Direct Investing, is responsible for leading the analysis, documentation, and management of business requirements for initiatives that directly impact TD’s…
Added 1 hour ago
PC
Business Credit Analyst
Prospera Credit Union
Surrey, BC
- Full-time
As Business Credit Analyst (BCA), you will provide analytical and administrative and member support to the Business Relationship Managers (BRMs). Responsibilities include preparing and…
Added 1 hour ago
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Summer intern, Financial Risk Analytics Product
S&P Global
Toronto, ON
- Full-time
Financial Risk Analytics is seeking a junior product analyst to join our product team in Toronto for a summer internship.
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Associate IT Business Analyst
United Rentals
Calgary, AB
- Full-time
United Rentals is looking for an Associate IT Business Analyst for the WEDGE team. WEDGE is a browser-based IoT system used to monitor, alert, and control environmental conditions on…
Added 1 hour ago
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Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
The TD Global Technology & Services team is seeking a Senior Business Systems Analyst with expertise in Generative AI process automation products to help shape AI-enabled solutions enabling…
Added 1 hour ago
IG
Power BI Analyst
Insight Global
Toronto, ON
- $40 to $48 CAD / hour
- Contract
…They will work closely with the Senior Manager to understand business problem statements, assess whether opportunities are valuable and scalable enough to be developed into solutions for…
Added 1 hour ago
AE
Data Analyst and Business Intelligence Developer (1 Year contract)
Agrocrop Exports Ltd.
Bolton, ON
- Contract
We are seeking an experienced Data and Business Intelligence Analyst to turn financial, manufacturing, and supply chain data into reliable reporting and practical business recommendations.…
Added 1 hour ago
B
Quantitative Analyst, Summer 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
Currently pursuing or recently completed a Master's degree or PhD in Quantitative Finance, Financial Engineering, Statistics, Mathematics, Computer Science, Data Science, Economics, or a…
Added 1 hour ago
P
Analyst - Accounts Payable
ProAmpac
Whitby, ON
- Full-time
…Services teams to support accurate and timely invoice processing, financial reconciliations, and reporting. You'll also play an important role in identifying opportunities to strengthen…
Added 1 hour ago
P
Analyst - Accounts Payable
ProAmpac
Whitby, ON
- Full-time
…Services teams to support accurate and timely invoice processing, financial reconciliations, and reporting. You'll also play an important role in identifying opportunities to strengthen…
Added 1 hour ago
FG
Senior Business Analyst
FDM Group
Montreal, QC
- Contract
FDM is seeking a Senior Business Analyst/Product Owner located in Montreal to support a project in the Capital Markets sector. Involvement in this project is anticipated to last initially…
Added 1 hour ago
A
Real Estate Development - Senior Analyst/Analyst, Lease Management
Aritzia
Vancouver, BC
- Full-time
…operation of our world-class real estate portfolio. As the Senior Analyst/Analyst, Lease Management, you will support the accurate administration of lease obligations, maintenance of lease…
Added 1 hour ago
A
Contract & Contingent Workforce Analyst
Adecco
Calgary, AB
- $55 to $70 CAD / hour
- Full-time
Adecco is currently hiring a Contract Workforce Analyst to support contractor lifecycle management, workforce reporting, compliance, and vendor coordination in a dynamic operational…

Manulife

Business Intelligence Senior Analyst

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: 3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Posting language: English
Posted: Nov 5, 2026

Original job description

At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank).

In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the opportunity to solve complex business problems while strengthening both analytical depth and executive‑level storytelling.

POSITION RESPONSIBILITIES:

Business Performance & Insights
- Translate business needs into clear objectives, KPIs, and reporting solutions that support strategic and operational decision‑making
- Design, build, and maintain enterprise‑grade dashboards and reports using BI and visualization tools such as PowerBI
- Proactively identify trends, anomalies, and opportunities within large, complex datasets and communicate findings to senior stakeholders
- Familiarity with operations analytics such as service level commitment, straight-through processing, repeat calls, NPS, etc.
Customer Experience Analytics
- Navigate complex data sources and analyze end‑to‑end customer journeys across touchpoints (contact centre calls and chats, claims, and other digital interactions) to identify friction and moments that matter
- Partner with Strategy Leads, Operations, Product teams to measure and improve key metrics such as NPS
- Conduct customer feedback analysis, form hypotheses, and test drivers of performance to understand customer needs, preferences, and pain points
- Familiarity with customer experience analyses such as segmentation, A/B testing, feature adoption
Stakeholder Management
- Collaborate with internal stakeholders across various teams to collect data and business contexts to enable 360 insights and recommendations
- Act as a trusted analytics expert, bridging the gap between complex analytics and business partners
- Present insights with strong data storytelling tailored to executive and non‑technical audiences.

REQUIRED QUALIFICATIONS:

3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Proficiency with SQL or other data querying languages
Proficiency with visualization tools such as PowerBI or Tableau
Self-starter and fast learner with exceptional problem-solving and analytical skills
Strong verbal and written communication, interpersonal, and teamwork skills
Naturally curious, with a passion for digging into data to uncover root causes and emerging opportunities

PREFERRED QUALIFICATIONS:

Capabilities with programming language (Python/R)
Background in Business Analytics, Finance, Accounting, Statistics, or related fields
Experience in insurance or financial services is an asset
Familiarity with enterprise data environments and data governance guidelines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Business Intelligence Analyst will design and maintain enterprise-grade dashboards to translate complex data into actionable insights for business performance. They will also analyze end-to-end customer journeys and collaborate with cross-functional teams to improve key metrics like NPS.

Requirements

Candidates must have at least 3 years of experience in Business Intelligence, Data Analytics, or a related field, along with proficiency in SQL and visualization tools like PowerBI or Tableau. Strong communication skills and the ability to present complex data to executive audiences are essential.

Skills

Business intelligence
Data analytics
SQL
PowerBI
Tableau
Data visualization
Executive storytelling
Operations analytics
Customer experience analytics
NPS
Segmentation
A/B testing
Python
R
Data governance
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plan
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Data Analytics
SQL
PowerBI
Tableau
Python
R
NPS
Customer Experience
Operations Analytics
Data Visualization
Data Governance
Market Research
Management Consulting
Finance
Accounting
Statistics
Insurance
Financial Services
Dashboarding
Reporting
KPIs
Segmentation
A/B Testing
Data Storytelling
Stakeholder Management
Enterprise Data
Service Level Commitment
Straight-through Processing
Root Cause Analysis

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