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Added 3 mins ago
Senior Business Analyst – Post Booking Optimization - Toronto, ON
Flight Centre
ON
We're looking for a Senior Business Analyst to play a pivotal role in shaping and scaling our Post Booking Optimization program across global markets. This is an exciting opportunity to…
Added 3 mins ago
TC
Systems Analyst - Enterprise Applications
The Corporation of The City of Victoria
Victoria, BC
- Other
We are seeking a Systems Analyst – Enterprise Applications to join our Workday Implementation Project Team, with a primary focus on systems integration and data conversion. In this role,…
Added 18 mins ago
CO
Associate, Strategy Analyst - New Grad 2027
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161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate, Strategy Analyst - New Grad 2027
Added 18 mins ago
T
Sr. IT Data Analyst
TD
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- Full-time
Automate manual data processing tasks and build scalable solutions.
Added 18 mins ago
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Director, Technology & Digital Transformation
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- Full-time
…organized and which tools and ideas help us work smarter. You will build on a focused team and shape it into a function the whole business relies…
Added 18 mins ago
P/
System Administrator
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…applications. Act as the technical escalation point to the Technical Analyst and various groups in the organization. Provide operational and technical support in hardware and software…
Added 19 mins ago
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Build forecasting and optimization models using Python or other coding languages.
Added 19 mins ago
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Senior Product Marketing Manager
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…with Digital Fax Product Management, Sales, Sales Enablement, Analyst Relations, Demand Generation, Content Strategy, Customer Marketing, Field Marketing, Partner Marketing, and other…
Added 19 mins ago
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Senior Product Marketing Manager
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Added 33 mins ago
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
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Added 1 hour ago
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Added 1 hour ago
TI
Project & Reporting Analyst
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
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Reporting to the Director of Project Management, the Project & Reporting Analyst plays a key role in supporting telMAX’s build program and ensuring projects align with business objectives.…
Added 1 hour ago
TI
Business Services Analyst
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
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Added 1 hour ago
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Contract Senior Analyst
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Ottawa, ON
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The CM Contract Senior Analyst applies the CM skills with growing independence using AI-enabled tools to run routine contract lifecycle activity reliably, turning contract data into useful…
Added 1 hour ago
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Business Analyst
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Vancouver, BC
- Full-time
Ability to build and maintain positive working relationships and handle sensitive or challenging situations professionally.
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Systems Analyst
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Manager, Business Systems Analysis, TD Securities
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The Corporate & Investment Banking Technology team is seeking a Manager Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 2 hours ago
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Salesforce Marketing Cloud- SFMC, BA
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Mississauga, ON
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Added 2 hours ago
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Added 2 hours ago
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Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an…
Added 2 hours ago
Business Systems Analyst
Scotiabank
Toronto, ON
We are seeking an experienced Business Analyst in Scotiabank’s Global Wealth Engineering division.
Added 3 hours ago
CC
AI & Workflow Automation Analyst
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Vancouver, BC
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Helping Teams Use AI: Showing departments where AI can help, and supporting the trained staff who build tools for their own teams.

Manulife

Business Intelligence Senior Analyst

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: 3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Posting language: English
Posted: Nov 5, 2026

Original job description

At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank).

In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the opportunity to solve complex business problems while strengthening both analytical depth and executive‑level storytelling.

POSITION RESPONSIBILITIES:

Business Performance & Insights
- Translate business needs into clear objectives, KPIs, and reporting solutions that support strategic and operational decision‑making
- Design, build, and maintain enterprise‑grade dashboards and reports using BI and visualization tools such as PowerBI
- Proactively identify trends, anomalies, and opportunities within large, complex datasets and communicate findings to senior stakeholders
- Familiarity with operations analytics such as service level commitment, straight-through processing, repeat calls, NPS, etc.
Customer Experience Analytics
- Navigate complex data sources and analyze end‑to‑end customer journeys across touchpoints (contact centre calls and chats, claims, and other digital interactions) to identify friction and moments that matter
- Partner with Strategy Leads, Operations, Product teams to measure and improve key metrics such as NPS
- Conduct customer feedback analysis, form hypotheses, and test drivers of performance to understand customer needs, preferences, and pain points
- Familiarity with customer experience analyses such as segmentation, A/B testing, feature adoption
Stakeholder Management
- Collaborate with internal stakeholders across various teams to collect data and business contexts to enable 360 insights and recommendations
- Act as a trusted analytics expert, bridging the gap between complex analytics and business partners
- Present insights with strong data storytelling tailored to executive and non‑technical audiences.

REQUIRED QUALIFICATIONS:

3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Proficiency with SQL or other data querying languages
Proficiency with visualization tools such as PowerBI or Tableau
Self-starter and fast learner with exceptional problem-solving and analytical skills
Strong verbal and written communication, interpersonal, and teamwork skills
Naturally curious, with a passion for digging into data to uncover root causes and emerging opportunities

PREFERRED QUALIFICATIONS:

Capabilities with programming language (Python/R)
Background in Business Analytics, Finance, Accounting, Statistics, or related fields
Experience in insurance or financial services is an asset
Familiarity with enterprise data environments and data governance guidelines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Business Intelligence Analyst will design and maintain enterprise-grade dashboards to translate complex data into actionable insights for business performance. They will also analyze end-to-end customer journeys and collaborate with cross-functional teams to improve key metrics like NPS.

Requirements

Candidates must have at least 3 years of experience in Business Intelligence, Data Analytics, or a related field, along with proficiency in SQL and visualization tools like PowerBI or Tableau. Strong communication skills and the ability to present complex data to executive audiences are essential.

Skills

Business intelligence
Data analytics
SQL
PowerBI
Tableau
Data visualization
Executive storytelling
Operations analytics
Customer experience analytics
NPS
Segmentation
A/B testing
Python
R
Data governance
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plan
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Data Analytics
SQL
PowerBI
Tableau
Python
R
NPS
Customer Experience
Operations Analytics
Data Visualization
Data Governance
Market Research
Management Consulting
Finance
Accounting
Statistics
Insurance
Financial Services
Dashboarding
Reporting
KPIs
Segmentation
A/B Testing
Data Storytelling
Stakeholder Management
Enterprise Data
Service Level Commitment
Straight-through Processing
Root Cause Analysis

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