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Added 11 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 11 mins ago
IF
Team Lead or Manager, Surety
Intact FC
Vancouver, BC
- Full-time
Collaborate cross-functionally (claims, operations, finance, product, compliance) to improve outcomes and customer/broker experience.
Added 27 mins ago
Manager, Finance
Rogers Communications
Toronto, ON
…areas of business: Customer Care, Billing & Payment, Credit Operations and CEX…
Added 41 mins ago
L
Accountant | contract until August 4, 2028
lululemon
Vancouver, BC
- Full-time
The Payroll & Operations Accounting team is significant to the Company by ensuring accurate accounting of payroll and operations for lululemon store support centre, retail stores and other…
Added 41 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 41 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…Investigators, the Clinical Trial Billing Team and research operations to ensure financial integrity throughout the study…
Added 41 mins ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…provide a tremendous opportunity to learn about the various operations within lululemon, working often in cross-functional teams on a variety of projects. You will be able to add value…
Added 56 mins ago
DIRECTOR, PRODUCT - INSURANCE
Green Shield Canada
Toronto, ON
Support operations, marketing and sales with the creation and delivery of product demonstrations, collateral and communication of future vision and roadmap.
Added 1 hour ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Contract
Gather, analyze, and document functional requirements from Finance, Procurement, Sales, Inventory, Warehouse, and Operations stakeholders.
Added 1 hour ago
U
Distribution Supervisor II
UPS
Burlington, ON
- Full-time
Added 1 hour ago
RP
Value Creation Lead
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Toronto, ON
- Full-time
You have 3 to 6 years of experience at a top-tier consulting firm (Bain, BCG, McKinsey) or in BizOps, Strategy & Operations, or Chief of Staff roles at a high-growth technology company.
Added 1 hour ago
U
Distribution Supervisor II
UPS
Burlington, ON
- Full-time
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Ottawa, ON
- $38,500 to $100,000 CAD / year
- Full-time
…in their growth, while a Client Support Team handles daily operations, allowing advisors to focus on the unique needs of their clients. You’ll also be provided with expert advice from…
Added 1 hour ago
YO
Development Lead
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
This role also works closely with operations teams and volunteers to build confidence and capacity in fundraising across program areas, helping to advance a shared culture of philanthropy…
Added 1 hour ago
EM
Customer Service Representative - Prince George Airport
Enterprise Mobility
Prince George, BC
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Added 1 hour ago
VR
Shop Foreman
Vertex Resource Group Ltd.
AB · Edmonton, AB
- Full-time
Vertex is seeking a driven Shop Foreman to lead and grow our Shop operations in the Nisku, AB region. This is an exciting opportunity for an experienced leader with a solid background in…
Added 1 hour ago
G
Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
Support operations, marketing and sales with the creation and delivery of product demonstrations, collateral and communication of future vision and roadmap.
Added 1 hour ago
Senior Manager, Account Management - Questbank
Questrade Financial Group
Toronto, ON
…partners with Back Office, Treasury, Fraud, Risk, Mortgage Operations, and enterprise technology teams to manage risk and improve tools and processes, and ensures consistent adherence to…
Added 1 hour ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Full-time
Gather, analyze, and document functional requirements from Finance, Procurement, Sales, Inventory, Warehouse, and Operations stakeholders.
Added 1 hour ago
W
Senior Cost Analyst
Worley
Markham, ON
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 2 hours ago
Delivery Manager, Wealth Management
Scotiabank
Toronto, ON
Cross-functional collaboration across Technology, Business, Risk, Finance, and Operations
Added 2 hours ago
AC
Tax Preparer
ACCA Careers
Oshawa, ON
- Full-time
…bookkeeping and accounting duties in support of our firm’s business operations. As a trusted advisor, you’ll identify challenges, problem solve and drive efficiencies while contributing to…
Added 2 hours ago
JC
Senior Tax Accountant
JS CPA Strategic Solutions Professional Corporation
Hamilton, ON
- Full-time
JS CPA Strategic Solutions is seeking a Senior Tax Accountant to support a growing portfolio of corporate and owner-managed business clients.
Added 2 hours ago
RC
Equity Research Associate - Energy
Roth Capital Partners
AB
- Full-time
Knowledge of Canadian oil and gas operations, reserves evaluation, or energy-sector valuation.
Added 3 hours ago
D
Senior Financial Analyst
DCM
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
…solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading…

Manulife

Business Intelligence Senior Analyst

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: 3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Posting language: English
Posted: Nov 5, 2026

Original job description

At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank).

In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the opportunity to solve complex business problems while strengthening both analytical depth and executive‑level storytelling.

POSITION RESPONSIBILITIES:

Business Performance & Insights
- Translate business needs into clear objectives, KPIs, and reporting solutions that support strategic and operational decision‑making
- Design, build, and maintain enterprise‑grade dashboards and reports using BI and visualization tools such as PowerBI
- Proactively identify trends, anomalies, and opportunities within large, complex datasets and communicate findings to senior stakeholders
- Familiarity with operations analytics such as service level commitment, straight-through processing, repeat calls, NPS, etc.
Customer Experience Analytics
- Navigate complex data sources and analyze end‑to‑end customer journeys across touchpoints (contact centre calls and chats, claims, and other digital interactions) to identify friction and moments that matter
- Partner with Strategy Leads, Operations, Product teams to measure and improve key metrics such as NPS
- Conduct customer feedback analysis, form hypotheses, and test drivers of performance to understand customer needs, preferences, and pain points
- Familiarity with customer experience analyses such as segmentation, A/B testing, feature adoption
Stakeholder Management
- Collaborate with internal stakeholders across various teams to collect data and business contexts to enable 360 insights and recommendations
- Act as a trusted analytics expert, bridging the gap between complex analytics and business partners
- Present insights with strong data storytelling tailored to executive and non‑technical audiences.

REQUIRED QUALIFICATIONS:

3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Proficiency with SQL or other data querying languages
Proficiency with visualization tools such as PowerBI or Tableau
Self-starter and fast learner with exceptional problem-solving and analytical skills
Strong verbal and written communication, interpersonal, and teamwork skills
Naturally curious, with a passion for digging into data to uncover root causes and emerging opportunities

PREFERRED QUALIFICATIONS:

Capabilities with programming language (Python/R)
Background in Business Analytics, Finance, Accounting, Statistics, or related fields
Experience in insurance or financial services is an asset
Familiarity with enterprise data environments and data governance guidelines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Business Intelligence Analyst will design and maintain enterprise-grade dashboards to translate complex data into actionable insights for business performance. They will also analyze end-to-end customer journeys and collaborate with cross-functional teams to improve key metrics like NPS.

Requirements

Candidates must have at least 3 years of experience in Business Intelligence, Data Analytics, or a related field, along with proficiency in SQL and visualization tools like PowerBI or Tableau. Strong communication skills and the ability to present complex data to executive audiences are essential.

Skills

Business intelligence
Data analytics
SQL
PowerBI
Tableau
Data visualization
Executive storytelling
Operations analytics
Customer experience analytics
NPS
Segmentation
A/B testing
Python
R
Data governance
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plan
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Data Analytics
SQL
PowerBI
Tableau
Python
R
NPS
Customer Experience
Operations Analytics
Data Visualization
Data Governance
Market Research
Management Consulting
Finance
Accounting
Statistics
Insurance
Financial Services
Dashboarding
Reporting
KPIs
Segmentation
A/B Testing
Data Storytelling
Stakeholder Management
Enterprise Data
Service Level Commitment
Straight-through Processing
Root Cause Analysis

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