Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
MC
Financial Services Representative - Full Time - 5 Month Contract
Meridian Credit Union
Toronto, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added just now
UH
Client Service Representative
University Health Network
Toronto, ON
- Part-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 15 mins ago
FC
FLIGHT CENTRE - QA ENGINEER - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Maintain representative evaluation cases for AI-enabled solutions and assess outcomes against expected behaviors.
Added 15 mins ago
UL
Manager, Professional Resources & Legal Support
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
…relationships. The role also oversees the delivery of Legal Support services to principals, with a focus on workload management, service quality, operational efficiency and the ongoing…
Added 15 mins ago
FC
FLIGHT CENTRE - QA ENGINEER - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
Maintain representative evaluation cases for AI-enabled solutions and assess outcomes against expected behaviors.
Added 15 mins ago
C
Financial Services Representative II
CIBC
Vancouver, BC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 29 mins ago
S
Registered Nurse, TB Clinics, Clinical Prevention Services - BC Centre for Disease Control
Sanya’k̓ula
Vancouver, BC
- Full-time
Registered Nurse, TB Clinics, Clinical Prevention Services
Added 29 mins ago
SH
Health Care Aide - Certified
Southern Health-Santé Sud
MB · Vita, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 30 mins ago
M
Business Intelligence Senior Analyst
Manulife
Toronto, ON
- Full-time
Experience in insurance or financial services is an asset
Added 30 mins ago
Continuing Care Assistant
HealthCareersInSask.ca
Weyburn, SK
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 44 mins ago
CC
Mine Engineer-In-Training (EIT)
Cameco Corporation
SK · Saskatchewan, Canada
- Volunteer
…you will participate in a structured rotational development program designed to build the next generation of mining engineering professionals while supporting your journey toward achieving…
Added 44 mins ago
CC
Metallurgical/Process Engineer-In-Training (EIT)
Cameco Corporation
SK · Saskatchewan, Canada
- Volunteer
…you will participate in a structured rotational development program designed to build the next generation of metallurgical engineering professionals while supporting your progression toward…
Added 45 mins ago
HJ
Training Pilot – Rotary Wing
Helicopter Jobs
Ottawa, ON
- Full-time
National Defence - Canadian Coast Guard – Aircraft Services Directorate
Added 45 mins ago
TO
Customer Care Representative
The Ontario SPCA and Humane Society
Port McNicoll, ON
- $20 CAD / hour
- Full-time
Position: We are seeking a Customer Care Representative to provide superb customer service to the public, including donors and volunteers, and ensure compliance with the Centre’s policies…
Added 45 mins ago
A
Représentant(e) des ventes en relations bancaires/Banking Relationship Sales Representative
ADP
Montreal, QC
- Full-time
Added 45 mins ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
London, ON
- Full-time
Field Service Technician / Senior Field Representative, Technology Services
Added 45 mins ago
CC
Accountant
Cameco Corporation
Saskatoon, SK
- Full-time
…create a culture where inclusion is the goal, and a diverse and representative workforce is our measure of success. Cameco is committed to providing an inclusive selection process, free…
Added 45 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a multi-disciplinary team in assessing needs, setting priorities for…
Added 45 mins ago
H
Nurse B - Public Health Nurse
HealthCareersInSask.ca
Weyburn, SK
- Full-time
Facility: Weyburn Community Health Services Building
Added 45 mins ago
H
Addiction Counsellor
HealthCareersInSask.ca
Estevan, SK
- Full-time
Job Description: The incumbent will provide clinical addiction services to a primarily adult population however as necessary and appropriate, they may provide services to youth as well. The…
Added 45 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Weyburn, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 45 mins ago
Mineral Deposits/Economic Geologist (Geologist 4)
The Government of Nova Scotia
Halifax, NS
Added 45 mins ago
Rehabilitation Assistant - Rehabilitation and Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Program Manager of the Medical-Surgical and Cancer Care department within the Rehabilitation and Supportive Care Services portfolio, and under the supervision of…
Added 45 mins ago
Manager - Violence Prevention, Intervention & Response Program
Nova Scotia Health and IWK Health
Halifax, NS
Violence Prevention, Intervention, and Response Program focuses on trauma informed, person centred evidence informed care required at various points of entry to health services by…
Added 45 mins ago
Rehabilitation Assistant - Rehabilitation Services
Nova Scotia Health and IWK Health
Sydney, NS
Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to…

Manulife

Business Intelligence Senior Analyst

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: 3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Posting language: English
Posted: Nov 5, 2026

Original job description

At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank).

In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the opportunity to solve complex business problems while strengthening both analytical depth and executive‑level storytelling.

POSITION RESPONSIBILITIES:

Business Performance & Insights
- Translate business needs into clear objectives, KPIs, and reporting solutions that support strategic and operational decision‑making
- Design, build, and maintain enterprise‑grade dashboards and reports using BI and visualization tools such as PowerBI
- Proactively identify trends, anomalies, and opportunities within large, complex datasets and communicate findings to senior stakeholders
- Familiarity with operations analytics such as service level commitment, straight-through processing, repeat calls, NPS, etc.
Customer Experience Analytics
- Navigate complex data sources and analyze end‑to‑end customer journeys across touchpoints (contact centre calls and chats, claims, and other digital interactions) to identify friction and moments that matter
- Partner with Strategy Leads, Operations, Product teams to measure and improve key metrics such as NPS
- Conduct customer feedback analysis, form hypotheses, and test drivers of performance to understand customer needs, preferences, and pain points
- Familiarity with customer experience analyses such as segmentation, A/B testing, feature adoption
Stakeholder Management
- Collaborate with internal stakeholders across various teams to collect data and business contexts to enable 360 insights and recommendations
- Act as a trusted analytics expert, bridging the gap between complex analytics and business partners
- Present insights with strong data storytelling tailored to executive and non‑technical audiences.

REQUIRED QUALIFICATIONS:

3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Proficiency with SQL or other data querying languages
Proficiency with visualization tools such as PowerBI or Tableau
Self-starter and fast learner with exceptional problem-solving and analytical skills
Strong verbal and written communication, interpersonal, and teamwork skills
Naturally curious, with a passion for digging into data to uncover root causes and emerging opportunities

PREFERRED QUALIFICATIONS:

Capabilities with programming language (Python/R)
Background in Business Analytics, Finance, Accounting, Statistics, or related fields
Experience in insurance or financial services is an asset
Familiarity with enterprise data environments and data governance guidelines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Business Intelligence Analyst will design and maintain enterprise-grade dashboards to translate complex data into actionable insights for business performance. They will also analyze end-to-end customer journeys and collaborate with cross-functional teams to improve key metrics like NPS.

Requirements

Candidates must have at least 3 years of experience in Business Intelligence, Data Analytics, or a related field, along with proficiency in SQL and visualization tools like PowerBI or Tableau. Strong communication skills and the ability to present complex data to executive audiences are essential.

Skills

Business intelligence
Data analytics
SQL
PowerBI
Tableau
Data visualization
Executive storytelling
Operations analytics
Customer experience analytics
NPS
Segmentation
A/B testing
Python
R
Data governance
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plan
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Data Analytics
SQL
PowerBI
Tableau
Python
R
NPS
Customer Experience
Operations Analytics
Data Visualization
Data Governance
Market Research
Management Consulting
Finance
Accounting
Statistics
Insurance
Financial Services
Dashboarding
Reporting
KPIs
Segmentation
A/B Testing
Data Storytelling
Stakeholder Management
Enterprise Data
Service Level Commitment
Straight-through Processing
Root Cause Analysis

Report this job