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Added 21 mins ago
NB
Paralegal
National Bank of Canada
Montreal, QC
- Full-time
…by leveraging your experience in document management, legal research, and operational…
Added 50 mins ago
AH
Assistant Head Nurse - Clinical Resource Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…areas in rural acute care sites. Under the direction of the director and acute care manager, the CRN works in concert with the Clinical Nurse Educators (CNE), charge nurses and/or other AHN…
Added 50 mins ago
AH
Assistant Head Nurse - Clinical Resource Nurse Medicine
Alberta Health Services
Wetaskiwin, AB
- Full-time
…areas in rural acute care sites. Under the direction of the director and acute care manager, the CRN works in concert with the Clinical Nurse Educators (CNE), charge nurses and/or other AHN…
Added 1 hour ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
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The Director of Engineering oversees all technical teams and ensures that research prototypes become robust, scalable platforms.
Added 3 hours ago
HM
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Kamloops, BC
- Full-time
…medical microbiologist) reporting to the Area Laboratory Medical Director/Department Head. We can provide strong mentorship for a new…
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FI
Global Sales Director – Pet Food
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Position: Technical Sales Director – Global Pet Food Key Accounts
Added 4 hours ago
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Director, Distribution Strategy & Financial Management
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- Full-time
…banking centre and advisor channels. Reporting to the Senior Director, Distribution Strategy & Enablement, you’ll lead high-priority strategic and financial management work that supports…
Added 4 hours ago
H
Legal Counsel
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Department: Executive Director Office - Labour Relations
Added 4 hours ago
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DIRECTOR, ENTREPRENEURSHIP & SILICON VALLEY
Neuronics
Landmark, MB
- Full-time
…Reporting to the Chief Curatorial & Exhibition Officer, the Director of Entrepreneurship and Silicon Valley will lead the development of this initiative, connecting founders, investors,…
Added 4 hours ago
C
Director, Distribution Strategy & Financial Management
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Toronto, ON
- Full-time
…banking centre and advisor channels. Reporting to the Senior Director, Distribution Strategy & Enablement, you’ll lead high-priority strategic and financial management work that supports…
Added 5 hours ago
EW
Assistant to Director of international sustainable development
Eightfold World Corp
AB · Edmonton, AB
- Full-time
Role Description The Assistant to Director of International Sustainable Development is a full-time, hybrid role based in Edmonton, AB, with flexibility for some work-from-home arrangements.…
Added 5 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 5 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Alongside Director of Operations, liaises with team members and entities implicated in the research project on a variety of subjects, such as communications, reporting and organization of…
Added 5 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 5 hours ago
C
Business Development Representative
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- Full-time
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Added 6 hours ago
J
Director, Product Line Management
Jobgether
Canada
- $170,500 to $272,300 CAD / year
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Product Line Management based in Canada.
Added 6 hours ago
TU
Clinical Research Nurse
The University of British Columbia
Vancouver, BC
- $6,631.67 to $9,533.25 CAD / month
- Part-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 6 hours ago
TU
HR & Finance Assistant
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 6 hours ago
S
Senior Product Manager, Echo MS
SCIEX
Vaughan, ON
- $130,000 to $150,000 CAD / year
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Added 6 hours ago
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Member of Technical Staff (Migrations)
Cockroach Labs
Toronto, ON · North York, ON
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SO
Administrative Assistant to the Director of Corporate Security
Senate of Canada | Sénat du Canada
Ottawa, ON
- $65,482 to $82,858 CAD / year
- Full-time
…provide executive, administrative, and operational support to the Director. You will oversee the overall coordination and day-to-day management of the Director’s Office while maintaining an…
Added 6 hours ago
UH
Nurse Practitioner, Complex Malignant Hematology
University Health Network
Toronto, ON
- Full-time
…Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international…
Added 6 hours ago
G
Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
Added 7 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 9 hours ago
B
HR Business Partner - Talent & Employee Relations
Bimeda
Cambridge, ON
- Full-time
Respond to and help resolve grievances, and support the Director through arbitration and collective bargaining with research, documentation and preparation.

Manulife

Business Intelligence Senior Analyst

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: 3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Posting language: English
Posted: Nov 5, 2026

Original job description

At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank).

In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the opportunity to solve complex business problems while strengthening both analytical depth and executive‑level storytelling.

POSITION RESPONSIBILITIES:

Business Performance & Insights
- Translate business needs into clear objectives, KPIs, and reporting solutions that support strategic and operational decision‑making
- Design, build, and maintain enterprise‑grade dashboards and reports using BI and visualization tools such as PowerBI
- Proactively identify trends, anomalies, and opportunities within large, complex datasets and communicate findings to senior stakeholders
- Familiarity with operations analytics such as service level commitment, straight-through processing, repeat calls, NPS, etc.
Customer Experience Analytics
- Navigate complex data sources and analyze end‑to‑end customer journeys across touchpoints (contact centre calls and chats, claims, and other digital interactions) to identify friction and moments that matter
- Partner with Strategy Leads, Operations, Product teams to measure and improve key metrics such as NPS
- Conduct customer feedback analysis, form hypotheses, and test drivers of performance to understand customer needs, preferences, and pain points
- Familiarity with customer experience analyses such as segmentation, A/B testing, feature adoption
Stakeholder Management
- Collaborate with internal stakeholders across various teams to collect data and business contexts to enable 360 insights and recommendations
- Act as a trusted analytics expert, bridging the gap between complex analytics and business partners
- Present insights with strong data storytelling tailored to executive and non‑technical audiences.

REQUIRED QUALIFICATIONS:

3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Proficiency with SQL or other data querying languages
Proficiency with visualization tools such as PowerBI or Tableau
Self-starter and fast learner with exceptional problem-solving and analytical skills
Strong verbal and written communication, interpersonal, and teamwork skills
Naturally curious, with a passion for digging into data to uncover root causes and emerging opportunities

PREFERRED QUALIFICATIONS:

Capabilities with programming language (Python/R)
Background in Business Analytics, Finance, Accounting, Statistics, or related fields
Experience in insurance or financial services is an asset
Familiarity with enterprise data environments and data governance guidelines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Business Intelligence Analyst will design and maintain enterprise-grade dashboards to translate complex data into actionable insights for business performance. They will also analyze end-to-end customer journeys and collaborate with cross-functional teams to improve key metrics like NPS.

Requirements

Candidates must have at least 3 years of experience in Business Intelligence, Data Analytics, or a related field, along with proficiency in SQL and visualization tools like PowerBI or Tableau. Strong communication skills and the ability to present complex data to executive audiences are essential.

Skills

Business intelligence
Data analytics
SQL
PowerBI
Tableau
Data visualization
Executive storytelling
Operations analytics
Customer experience analytics
NPS
Segmentation
A/B testing
Python
R
Data governance
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plan
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Data Analytics
SQL
PowerBI
Tableau
Python
R
NPS
Customer Experience
Operations Analytics
Data Visualization
Data Governance
Market Research
Management Consulting
Finance
Accounting
Statistics
Insurance
Financial Services
Dashboarding
Reporting
KPIs
Segmentation
A/B Testing
Data Storytelling
Stakeholder Management
Enterprise Data
Service Level Commitment
Straight-through Processing
Root Cause Analysis

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