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Added 4 mins ago
RC
Equity Research Associate - Energy
Roth Capital Partners
AB
- Full-time
Roth Canada is seeking a motivated, detail-oriented Equity Research Associate to support a Senior Energy Research Analyst covering Canadian oil and gas producers. This opportunity combines…
Added 18 mins ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with over 10 years of experience in business analysis, requirements gathering, business process re-engineering, business case…
Added 18 mins ago
D
Senior Financial Analyst
DCM
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
As a Senior Financial Analyst, you will be the primary finance business partner for the Brampton facility, providing timely financial insight, analysis, and decision support to plant…
Added 18 mins ago
HC
Associate, Mergers and Acquisitions
HDL Capital (HDL)
Toronto, ON
- Full-time
…models, assisting with market research, and collaborating with senior team members to support client engagement and strategy…
Added 34 mins ago
RB
Risk Analyst, Third Party Disaster Readiness
Royal Bank of Canada
Toronto, ON
- Full-time
Identify and escalate material risks, unresponsiveness, delayed service level agreements (SLAs), and critical deficiencies to senior leadership for timely action.
Added 1 hour ago
Senior Systems Analyst (Power Platform Developer)
Office of the Chief Information Officer
St. John's, NL
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 1 hour ago
A
Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…
Added 1 hour ago
A
Senior Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management
Added 1 hour ago
A
Senior Analyst, App Marketing (Bangkok Based, Relocation Provided)
Agoda
Vancouver, BC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…
Added 1 hour ago
A
Associate Manager, Marketing Innovation (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management.
Added 1 hour ago
A
Associate Manager/ Manager - Flights Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management
Added 1 hour ago
A
Analyst/Senior Analyst, Brand Marketing (Bangkok Based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
Agoda's Brand Marketing team is looking for an Analyst to scale our digital marketing & brand research efforts.
Added 1 hour ago
A
Senior Analyst, PPC (Bangkok Based, Relocation Provided)
Agoda
Vancouver, BC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…
Added 1 hour ago
A
Analyst/ Senior Analyst, Pricing Marketing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Added 1 hour ago
A
Analyst, Pricing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Act as a trusted advisor to senior internal and external stakeholders; surface trade-offs, align priorities, and drive decisions to closure; Coordinate cross-functional execution across…
Added 1 hour ago
A
Analyst/ Senior Analyst, Pricing Optimization (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Added 1 hour ago
A
Analyst/Senior Analyst, B2B Digital Marketing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…
Added 1 hour ago
AG
Sr. Analyst, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
Reporting to the Director, Growth & Innovation Operations, we are hiring a Senior Analyst, Growth & Innovation Operations to strengthen commercial insights and help turn growth, innovation,…
Added 1 hour ago
DO
FOI & Records Management Analyst
District of North Vancouver
Vancouver, BC
- Full-time
Senior Development Engineer - District of North Vancouver
Added 1 hour ago
CS
Management Consultant - Analyst, Associate, Senior Associate
Cascadia Strategy Consulting Partners
Vancouver, BC
- $68,000 to $135,000 CAD / year
- Full-time
…competitive pay, with base salaries ranging from $68,000 for Analyst 1 (undergraduate degree with limited to no experience) to over $135,000 for Senior Associate 3. All positions are…
Added 2 hours ago
F
Senior Business immigration Analyst
Fragomen
ON · Ontario, Canada
- Full-time
About the Role: Fragomen’s Senior Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offer training,…
Added 2 hours ago
RC
Equity Research Associate - Energy
Roth Canada
AB · Alberta, Canada
- Full-time
Roth Canada is seeking a motivated, detail-oriented Equity Research Associate to support a Senior Energy Research Analyst covering Canadian oil and gas producers. This opportunity combines…
Added 2 hours ago
WC
Senior Analyst, Specialty Compliance and Ethics
Walmart Canada
Mississauga, ON
- Full-time
Added 2 hours ago
RP
Intermediate - Senior Business Analyst
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our Edmonton based Client is searching for an Intermediate to Senior Business Analyst on a full-time permanent basis. This role will serve as a key liaison between stakeholders and project…
Added 2 hours ago
RP
Senior Data Conversion Analyst
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our Edmonton based Client is searching for a Senior Data Conversion Analyst on a full-time permanent basis.This role will play a critical part in ensuring the successful migration,…

Manulife

Business Intelligence Senior Analyst

Toronto, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: 3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Posting language: English
Posted: Nov 5, 2026

Original job description

At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank).

In this role, you’ll be empowered and challenged to bring strong perspectives, partnering closely with the Director and Manager while owning key analyses and dashboards. The role offers the opportunity to solve complex business problems while strengthening both analytical depth and executive‑level storytelling.

POSITION RESPONSIBILITIES:

Business Performance & Insights
- Translate business needs into clear objectives, KPIs, and reporting solutions that support strategic and operational decision‑making
- Design, build, and maintain enterprise‑grade dashboards and reports using BI and visualization tools such as PowerBI
- Proactively identify trends, anomalies, and opportunities within large, complex datasets and communicate findings to senior stakeholders
- Familiarity with operations analytics such as service level commitment, straight-through processing, repeat calls, NPS, etc.
Customer Experience Analytics
- Navigate complex data sources and analyze end‑to‑end customer journeys across touchpoints (contact centre calls and chats, claims, and other digital interactions) to identify friction and moments that matter
- Partner with Strategy Leads, Operations, Product teams to measure and improve key metrics such as NPS
- Conduct customer feedback analysis, form hypotheses, and test drivers of performance to understand customer needs, preferences, and pain points
- Familiarity with customer experience analyses such as segmentation, A/B testing, feature adoption
Stakeholder Management
- Collaborate with internal stakeholders across various teams to collect data and business contexts to enable 360 insights and recommendations
- Act as a trusted analytics expert, bridging the gap between complex analytics and business partners
- Present insights with strong data storytelling tailored to executive and non‑technical audiences.

REQUIRED QUALIFICATIONS:

3+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Proficiency with SQL or other data querying languages
Proficiency with visualization tools such as PowerBI or Tableau
Self-starter and fast learner with exceptional problem-solving and analytical skills
Strong verbal and written communication, interpersonal, and teamwork skills
Naturally curious, with a passion for digging into data to uncover root causes and emerging opportunities

PREFERRED QUALIFICATIONS:

Capabilities with programming language (Python/R)
Background in Business Analytics, Finance, Accounting, Statistics, or related fields
Experience in insurance or financial services is an asset
Familiarity with enterprise data environments and data governance guidelines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Senior Business Intelligence Analyst will design and maintain enterprise-grade dashboards to translate complex data into actionable insights for business performance. They will also analyze end-to-end customer journeys and collaborate with cross-functional teams to improve key metrics like NPS.

Requirements

Candidates must have at least 3 years of experience in Business Intelligence, Data Analytics, or a related field, along with proficiency in SQL and visualization tools like PowerBI or Tableau. Strong communication skills and the ability to present complex data to executive audiences are essential.

Skills

Business intelligence
Data analytics
SQL
PowerBI
Tableau
Data visualization
Executive storytelling
Operations analytics
Customer experience analytics
NPS
Segmentation
A/B testing
Python
R
Data governance
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plan
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Data Analytics
SQL
PowerBI
Tableau
Python
R
NPS
Customer Experience
Operations Analytics
Data Visualization
Data Governance
Market Research
Management Consulting
Finance
Accounting
Statistics
Insurance
Financial Services
Dashboarding
Reporting
KPIs
Segmentation
A/B Testing
Data Storytelling
Stakeholder Management
Enterprise Data
Service Level Commitment
Straight-through Processing
Root Cause Analysis

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