Jobs in Canada

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Added 8 mins ago
SH
Learning Solutions Specialist - Hybrid (Ontario)
Sentrex Health Solutions
Markham, ON
- Full-time
…PSP workforce including but not limited to: Case Managers, Administrative Assistants, Supervisors, Program Managers and other related roles within PSP as…
Added 8 mins ago
TM
Facilities Crew Coordinator
The Mosaic Company
Belle Plaine, SK
- Full-time
Added 8 mins ago
NG
Catering Coordinator - Full Time
Northview Golf & Country Club
Surrey, BC
- Full-time
Evening shift
Added 8 mins ago
MD
Tax Attorney - Staff Attorney 1, 2, or 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift · Must have reliable transportation or a valid class D driver's license
Added 8 mins ago
NI
PAYROLL SUPERVISOR
Nabors Industries
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…Canada while directly supervising the Payroll and Benefits Coordinator. The role is accountable for the payroll function’s compliance with federal and Provincial legislation and the…
Added 8 mins ago
GE
Customer Service Representative
GFL Environmental Inc.
Toronto, ON
- Part-time
…communications, resolving inquiries and complaints, and providing administrative support to ensure smooth operational workflows and positive customer…
Added 22 mins ago
BL
Billing Coordinator (6 Month Contract)
BC Legal Management Association
Vancouver, BC
- Other
Reporting to the Manager, Billing and Collection in our Vancouver office, the Billing Coordinator is responsible for all phases of client billing for their assigned portfolio of lawyers. In…
Added 22 mins ago
PR
Construction Project Coordinator
Pacific Reach
Vancouver, BC
- $65,000 to $85,000 CAD / year
- Full-time
Reporting to the Director of Construction, the Construction Project Coordinator supports the
Added 22 mins ago
A
Executive Assistant
arcadia
Toronto, ON · North York, ON
- Full-time
Schedule: Monday to Friday, five days per week onsite · Please note: This position is fully onsite, and candidates must be able to reliably commute to North York five days per week
Added 22 mins ago
RG
Operations Administrator
Ramudden Global North America
Whitchurch-Stouffville, ON
- Full-time
Reporting to the Fleet Coordinator, the Operations Administrator provides day-to-day administrative support to depot and field operations. This role coordinates timesheet processing,…
Added 22 mins ago
A
Bilingual Customer Service Representative
Altis
Mississauga, ON
- Full-time
…running smoothly? We're looking for a Bilingual Operations Coordinator to join an established Canadian organization specializing in automotive, heavy-duty vehicle, and industrial parts…
Added 22 mins ago
Concierge - Casual
Optima Living
Edmonton, AB
…role manages inquiries, assists with move-in coordination, administrative tasks, and provides customer service that reflects Optima’s hospitality-focused…
Added 22 mins ago
EM
RFP Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
As an RFP Coordinator, you will lead the end-to-end response process for Requests for Proposals (RFPs), ensuring submissions are accurate, compliant, and delivered on time. This role…
Added 37 mins ago
UH
Clinical Research Coordinator I
University Health Network
Toronto, ON
- Contract
…standard clinical assessments. We are seeking a Clinical Research Coordinator I to oversee and perform on-site clinical assessments for the study. The clinician will ensure accurate…
Added 37 mins ago
UH
Talent Acquisition Coordinator
University Health Network
Toronto, ON
- Full-time
We are looking for a creative and dynamic individual to join our Talent Acquisition team as a Talent Acquisition Coordinator. In this role you will play an integral part in supporting a…
Added 37 mins ago
MC
Family Service Worker
Michif Child and Family Services
Brandon, MB
- Full-time
Coordinator delivery of services to meet identified needs through case management, referral to community resources, advocacy and providing supportive or rehabilitative services
Added 37 mins ago
MC
Administrative Assistant
Michif Child and Family Services
Swan River, MB
- Full-time
Reporting to the Supervisor of the designated department, the Administrative Assistant will provide professional administrative support services for various departments. This position will…
Added 37 mins ago
Trades Client Services Specialist
Okanagan College
Kelowna, BC
Please note this position will work at the Kelowna Airport at least one day per week
Added 37 mins ago
Cyber Range Operations and Engagement Coordinator
SAIT
Calgary, AB
Job classification: P2043 - Project Coordinator
Added 37 mins ago
BU
Lead Exam Invigilator-1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Please note: This position will be evening shift 30 hours per week Monday to Friday six hour per day · This position will be required to work on site 5 days per week
Added 52 mins ago
MP
Project Coordinator - Light Industrial/Retail - Ottawa
Michael Page
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
Our client is seeking a motivated and detail-oriented Project Coordinator to join their Ottawa team. Reporting to the Project Manager, the Project Coordinator will support the successful…
Added 52 mins ago
W
Event Coordinator
Wynford
Toronto, ON
- Full-time
We’re hiring an Event Coordinator to be the person who keeps complex programs moving. You’ll work closely with an Event Manager to turn plans into clean, accurate execution: timelines that…
Added 52 mins ago
ND
Project Coordinator - Development & Design
NG Design Wave
Waterloo, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Project Coordinator supports the Head of Design and Project Leads across multiple development projects, with NGDW acting as the Owner’s Representative. The Project Coordinator maintains…
Added 52 mins ago
TH
Project Coordinator -M Main - PR MGMT
Trillium Health Partners
Mississauga, ON
- Full-time
Trillium Health Partners is seeking an experienced Project Coordinator to join its Capital Planning and Redevelopment portfolio. Reporting to the Manager of Planning and Design (Mississauga…
Added 1 hour ago
A&
Payroll and Benefit Coordinator
Aird & Berlis LLP
Toronto, ON
- Full-time
Aird & Berlis LLP is looking for a Payroll & Benefits Coordinator who will support the Payroll Manager and will assist in processing all payroll and compensation for the firm and…

Manulife

Business Process Analyst

Waterloo, ON, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 3 years of work experience in the financial services industry
Posting language: English
Posted: Nov 12, 2026

Original job description

This role supports the Third-Party Administrators (TPA) who adjudicate claims for Group Benefits Plan Sponsors and provides administrative function to Affinity Market Plans. The role reports to the Director of Third-Party Management and is a critical role that supports the TPA Coordinator/Consultants from an Operational and Risk Perspective. This role's primary focus is the TPA quality assurance program, with backup support for TPA funding and operations.

Position Responsibilities:

Set up of new TPA’s, TPA changes with banking or claims funding using proprietary systems
Manage funding operations, end-to-end QA, annual tax/premium reviews and TPA onboarding/transitions
Monthly tracking of Quality Assurance/Service Standards for TPA’s
Scheduling and facilitating monthly meetings with TPAs
Monthly reporting and provincial reporting on UCP in compliance with regulations
Monitoring shared inboxes for both GB TPA and Affinity TPA
Manage Anti-Money Laundering tasks
Monthly Claims sampling, analysis and reporting for each TPA
Monthly Premium/Eligibility Analysis – ensuring approved rates are being charged by TPA
Funding System Analysis – to leverage internal claims data provided in claim files
Maintenance of SharePoint Sites
Support operational risk activities, including incident logging, MOU reviews, Corrective Action Plans, audits and corrective-action tracking
Updating/creating documentation and process improvements as required
Work with TPAs and IS to resolve any data file processing issues including required testing
Assist with Disability and Tax teams within Manulife and the TPA’s
Providing support and back up for the TPA Coordinator role
Support contract updates as required. Other duties as assigned

Required Qualifications:

Group Benefits insurance knowledge particularly in claims
Experience in claims adjudication, audit, and quality assurance (QA) within an insurance or third-party administration environment
Excellent customer service, negotiation, and communication skills, both written and verbal, with the ability to communicate effectively with clients and other internal departments
Ability to translate technical details to lay language
Ability to manage competing priorities, and fluctuating work volumes
Strong analytical and problem-solving capabilities with the ability to multitask
Attention to detail, and the ability to resolve difficult problems/questions and issues in a timely fashion or to research issues where the solution is not clear
Strong competency in MS Office Excel/ Word
Minimum 3 years of work experience in the financial services industry
Ability to comprehend and interpret technical details and apply this knowledge in varying situations
Ability to recognize workflow and systems problems, resolving them if possible or escalating issues as appropriate

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Base salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

This role supports Third-Party Administrators (TPA) by managing quality assurance programs, funding operations, and ensuring regulatory compliance for Group Benefits and Affinity Market Plans. Responsibilities include monitoring service standards, facilitating meetings, managing anti-money laundering tasks, and performing claims sampling and analysis.

Requirements

Candidates must have at least 3 years of experience in the financial services industry with specific knowledge of Group Benefits insurance and claims adjudication. Strong analytical, communication, and MS Office skills are required to manage competing priorities and resolve complex operational issues.

Skills

Claims adjudication
Quality assurance
Audit
Financial services
Risk management
Data analysis
Customer service
Negotiation
Communication
MS Office
Excel
Word
Problem-solving
Analytical skills
Documentation
Process improvement

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Process Analyst
Third-Party Administrator
Group Benefits
Claims Adjudication
Quality Assurance
Risk Management
Financial Services
Anti-Money Laundering
SharePoint
Data Analysis
Compliance
Operational Risk
Premium Review
Eligibility Analysis
MS Excel
MS Word
Process Improvement
Audit
Reporting
Stakeholder Management

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Work requirements

Jobs in Canada