Jobs in Canada

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Added 2 mins ago
UH
Merchandising Technician - TGH OP
University Health Network
Toronto, ON
- Full-time
Working under the direction of the Operations Manager and Operations Coordinator, the Merchandising Technician will fulfill tasks to support operations effectively and efficiently, while…
Added 2 mins ago
Trades Client Services Specialist
Okanagan College
Kelowna, BC
Please note this position will work at the Kelowna Airport at least one day per week
Added 2 mins ago
Cyber Range Operations and Engagement Coordinator
SAIT
Calgary, AB
Job classification: P2043 - Project Coordinator
Added 2 mins ago
BU
Lead Exam Invigilator-1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Please note: This position will be evening shift 30 hours per week Monday to Friday six hour per day · This position will be required to work on site 5 days per week
Added 16 mins ago
GC
Senior Coordinator, Regional Health & Safety (Temporary)
Glencore Canada
Sparwood, BC
- $90,000 CAD / year
- Temporary
Reporting to the Lead, Health and Safety, the Senior Coordinator, Safety is responsible for the administration and coordination of EVR’s safety programs. This position will be responsible…
Added 16 mins ago
ND
Project Coordinator - Development & Design
NG Design Wave
Waterloo, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Project Coordinator supports the Head of Design and Project Leads across multiple development projects, with NGDW acting as the Owner’s Representative. The Project Coordinator maintains…
Added 46 mins ago
ND
Project Coordinator - Development & Design
NG Design Wave
Waterloo, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Project Coordinator supports the Head of Design and Project Leads across multiple development projects, with NGDW acting as the Owner's Representative. The Project Coordinator maintains…
Added 46 mins ago
E
Coordonnateur(trice) d’événements – Remplacement d’un congé de maternité / Event Coordinator – Replacement for Maternity Leave 12-month contract
Essentrics®
Montreal, QC
- Part-time
Event Coordinator – Replacement for Maternity Leave 12-month Contract
Added 47 mins ago
Safety Coordinator (Maintenance)
Price Industries Limited
Winnipeg, MB
The Safety Coordinator is a visible and approachable safety partner who supports employees and Operations in identifying hazards, applying safety requirements, and ensuring effective…
Added 1 hour ago
MH
Branch Buyer/Purchasing Coordinator
Marmon Holdings, Inc.
Burlington, ON
- Full-time
Technical Skills: Proficiency in MS Office (Excel, Word, Outlook) and experience with ERP systems (e.g., SAP).
Added 1 hour ago
EV
Senior Coordinator, Regional Health & Safety (Temporary)
Elk Valley Resources
Sparwood, BC
- $90,000 CAD / year
Reporting to the Lead, Health and Safety, the Senior Coordinator, Safety is responsible for the administration and coordination of EVR’s safety programs. This position will be responsible…
Added 1 hour ago
BC
Assistant(e) Administratif(ve) - Administrative Assistant
Bird Construction
Montreal, QC
- Full-time
…hydroelectric, transportation, and industrial construction, BHC combines technical excellence, self-perform capabilities, and a safety-first culture to successfully execute projects from…
Added 1 hour ago
M
Business Process Analyst
Manulife
Waterloo, ON
- Full-time
…Third-Party Management and is a critical role that supports the TPA Coordinator/Consultants from an Operational and Risk Perspective. This role's primary focus is the TPA quality assurance…
Added 1 hour ago
R
Coordonnateur administratif principal / Senior Administrative Coordinator
RTX
Longueuil, QC
- Full-time
Added 1 hour ago
GT
IT Project Control Coordinator - Financials
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $55 CAD / hour
- Contract
5 years of Project Control Coordinator experience
Added 1 hour ago
EV
Senior Coordinator, Regional Health & Safety (Temporary)
Elk Valley Resources
Sparwood, BC
- Full-time
Reporting to the Lead, Health and Safety, the Senior Coordinator, Safety is responsible for the administration and coordination of EVR’s safety programs. This position will be responsible…
Added 1 hour ago
PM
Study Coordinator - CRO
Pharma Medica Research Inc.
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
The Study Coordinator supervises the planning for clinical studies, supervises and/or performs all technical functions necessary to generate data in compliance with protocols, SOPs and GCP.…
Added 1 hour ago
Project Coordinator- Requisitioning
Aecon
Kincardine, ON
As a Requisitioning Project Coordinator, you will play a key role in the planning, coordination, and execution of project procurement and material management activities. The role is…
Added 1 hour ago
AI
Project Coordinator
Acuren Inspection, Inc.
Richmond, BC
- Full-time
Acuren is currently seeking a Project Coordinator to join our dynamic engineering, laboratory, and integrity operations in the Pacific Region. This unique opportunity involves providing…
Added 1 hour ago
TM
Project Coordinator
T Musselman Excavating
Peterborough, ON · Petersburg, Ontario
- Full-time
Obtain and coordinate shop drawings and technical submittals from approved suppliers, review for completeness and consistency with project requirements, and facilitate technical review and…
Added 2 hours ago
Coordinator, Construction Services
Defence Construction Canada
AB
As a Coordinator, Construction Services, you'll play a key role in administering construction contracts and supporting the successful delivery of infrastructure projects that directly…
Added 2 hours ago
EP
Maintenance Lead Hand
Edison Properties Winnipeg
Winnipeg, MB
- Full-time
Must have 4th/5th Class Power Engineering ticket
Added 3 hours ago
CO
Job ID #32360: Administrative Coordinator
City of Hamilton
ON · Hamilton, Ontario
- Full-time
- Temporary
Applies in‑depth knowledge of each Divisional section within the Department to provide guidance and advice to technical, professional and leadership staff, fostering collaboration, breaking…
Added 3 hours ago
CO
Job ID #32319: Site Maintenance Caretaker
City of Hamilton
ON · Hamilton, Ontario
- Full-time
- Temporary
…Hall; Downtown Facilities and/or Stadium Building Maintenance Coordinator and/or Supervisor. Provides general operations and maintenance services, as well as janitorial services. Seven-day…
Added 3 hours ago
MD
Research Analyst Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift

Manulife

Business Process Analyst

Waterloo, ON, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 3 years of work experience in the financial services industry
Posting language: English
Posted: Nov 12, 2026

Original job description

This role supports the Third-Party Administrators (TPA) who adjudicate claims for Group Benefits Plan Sponsors and provides administrative function to Affinity Market Plans. The role reports to the Director of Third-Party Management and is a critical role that supports the TPA Coordinator/Consultants from an Operational and Risk Perspective. This role's primary focus is the TPA quality assurance program, with backup support for TPA funding and operations.

Position Responsibilities:

Set up of new TPA’s, TPA changes with banking or claims funding using proprietary systems
Manage funding operations, end-to-end QA, annual tax/premium reviews and TPA onboarding/transitions
Monthly tracking of Quality Assurance/Service Standards for TPA’s
Scheduling and facilitating monthly meetings with TPAs
Monthly reporting and provincial reporting on UCP in compliance with regulations
Monitoring shared inboxes for both GB TPA and Affinity TPA
Manage Anti-Money Laundering tasks
Monthly Claims sampling, analysis and reporting for each TPA
Monthly Premium/Eligibility Analysis – ensuring approved rates are being charged by TPA
Funding System Analysis – to leverage internal claims data provided in claim files
Maintenance of SharePoint Sites
Support operational risk activities, including incident logging, MOU reviews, Corrective Action Plans, audits and corrective-action tracking
Updating/creating documentation and process improvements as required
Work with TPAs and IS to resolve any data file processing issues including required testing
Assist with Disability and Tax teams within Manulife and the TPA’s
Providing support and back up for the TPA Coordinator role
Support contract updates as required. Other duties as assigned

Required Qualifications:

Group Benefits insurance knowledge particularly in claims
Experience in claims adjudication, audit, and quality assurance (QA) within an insurance or third-party administration environment
Excellent customer service, negotiation, and communication skills, both written and verbal, with the ability to communicate effectively with clients and other internal departments
Ability to translate technical details to lay language
Ability to manage competing priorities, and fluctuating work volumes
Strong analytical and problem-solving capabilities with the ability to multitask
Attention to detail, and the ability to resolve difficult problems/questions and issues in a timely fashion or to research issues where the solution is not clear
Strong competency in MS Office Excel/ Word
Minimum 3 years of work experience in the financial services industry
Ability to comprehend and interpret technical details and apply this knowledge in varying situations
Ability to recognize workflow and systems problems, resolving them if possible or escalating issues as appropriate

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Base salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

This role supports Third-Party Administrators (TPA) by managing quality assurance programs, funding operations, and ensuring regulatory compliance for Group Benefits and Affinity Market Plans. Responsibilities include monitoring service standards, facilitating meetings, managing anti-money laundering tasks, and performing claims sampling and analysis.

Requirements

Candidates must have at least 3 years of experience in the financial services industry with specific knowledge of Group Benefits insurance and claims adjudication. Strong analytical, communication, and MS Office skills are required to manage competing priorities and resolve complex operational issues.

Skills

Claims adjudication
Quality assurance
Audit
Financial services
Risk management
Data analysis
Customer service
Negotiation
Communication
MS Office
Excel
Word
Problem-solving
Analytical skills
Documentation
Process improvement

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Process Analyst
Third-Party Administrator
Group Benefits
Claims Adjudication
Quality Assurance
Risk Management
Financial Services
Anti-Money Laundering
SharePoint
Data Analysis
Compliance
Operational Risk
Premium Review
Eligibility Analysis
MS Excel
MS Word
Process Improvement
Audit
Reporting
Stakeholder Management

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Work requirements

Jobs in Canada