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Added 16 days ago
TH
SENIOR ANALYST PRICING CAN
The Home Depot
Canada
- Full-time
Experience with GBQ, SQL, Python, or other query/analytics languages.
Added 17 days ago
C
Software/Application Developer Co-op
CIBC
Toronto, ON
- Full-time
Cloud Platform, Cloud Technology, JavaScript API, Java Tools, Python Software Development, Spring Boot, SQL*Net, SQL Tools, Web SQL
Added 17 days ago
C1
Senior Data Engineer (Microsoft Fabric) - 6 months Contract - Vancouver - (Hybrid)
Central 1
Vancouver, BC
- Full-time
Proficiency in SQL and Python\PySpark for developing data transformation and processing workflows.
Added 17 days ago
UO
Analyst, Investment Data and Systems (Contract)
University of Toronto Asset Management Corporation
Toronto, ON
- Contract
Reports to: Senior Manager, Investment Data and Systems
Added 17 days ago
M
Business Strategic Insights – Client Analytics Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Experience with SQL and/or Python for data extraction and segmentation analysis; familiarity with Jira/Confluence is an asset
Added 17 days ago
NV
AI Solution Architect (ID#5443)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
…set the technical direction for AI-Native projects. This is a senior, architecture-led role that remains hands-on and credible at the code level, providing technical leadership to the…
Added 17 days ago
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Core java, Apache Spark, Python Developer
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Job Title: Core java, Apache Spark, Python Developer
Added 17 days ago
IC
AppOps, Senior Specalist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The AppOps, Senior Specialist will report to the Leader, Product Operations for e-Transfer/Money Movement and work closely with Product, Development, DevSecOps, Architecture, Observability,…
Added 17 days ago
Senior Web Technical Product Manager
Appnovation Technologies
Toronto, ON
As a Full-Stack Developer / AI Design-to-Dev, you'll transform business ideas into production-ready applications using cutting-edge AI design tools and modern full-stack frameworks. With a…
Added 17 days ago
ST
Hedge Fund Performance Analyst
SS&C Technologies
Toronto, ON
- Full-time
Regularly interacting with internal and external clients, product management teams, fund accounting teams and senior management to ensure effective operation
Added 17 days ago
TC
Full Stack Engineer
The Credit Counselling Society
New Westminster, BC
- Full-time
Proficiency in scripting (e.g., Python, PowerShell, SQL) and automation tools.
Added 17 days ago
PL
Actuary, Pricing
Pacific Life Re
Toronto, ON
- Full-time
Proficiency in actuarial modelling software (e.g Axis, Tyche, Prophet) and data analytics tools (e.g., SQL, Python, R, Tableau, Excel/VBA).
Added 17 days ago
C
Principal Architect
Camis
Guelph, ON
- Full-time
Strong software development experience using .NET/C# (.NET 8+), Python, TypeScript, ASP.NET Core, Entity Framework Core, and SQL Server.
Added 17 days ago
T
Data Scientist, Credit Risk Strategy (RESL) (ATH 5274)
TD
Toronto, ON
- Full-time
…meaningful risk insights and practical actions. They combine strong SQL and Python capability with sound risk judgment, intellectual curiosity, adaptability, and clear communication. They…
Added 17 days ago
L
Senior Back-End Engineer
LotusFlare
Toronto, ON
- Full-time
At LotusFlare, Senior Backend Engineers are replacing traditional business back ends with an engagement-centric, dynamic product stack. You’ll develop, secure and scale the back-end…
Added 17 days ago
I
Senior AI Engineer, ICT
ICAO
Montreal, QC
- Full-time
…multi-agent workflows, using Microsoft Azure AI services, with Python used for supporting tooling, prototyping and evaluation where…
Added 17 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…regulatory expectations into practical controls, and advise senior stakeholders on model risk, limitations and remediation priorities. Your leadership will strengthen EDC’s model risk…
Added 17 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…regulatory expectations into practical controls, and advise senior stakeholders on model risk, limitations and remediation priorities. Your leadership will strengthen EDC’s model risk…
Added 17 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
…regulatory expectations into practical controls, and advise senior stakeholders on model risk, limitations and remediation priorities. Your leadership will strengthen EDC’s model risk…
Added 17 days ago
C
Python Developer
Collabera
Toronto, ON
- $65 to $70 CAD / hour
- Contract
Title: Senior Python Developer (Azure & Databricks)
Added 17 days ago
RI
Senior Data Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
This position is for a Senior Data engineer with a background in Python, Pyspark, SQL and data warehousing for enterprise level systems. The position calls for someone that is comfortable…
Added 17 days ago
UH
Business Analyst, Transformation and Innovation
University Health Network
Toronto, ON
- Full-time
Use data analysis and visualization tools (e.g., SQL, Python, Power BI, Tableau) to communicate findings
Added 17 days ago
KC
Senior Manager, Data Platform(s) Architect, Data & AI
KPMG Canada
Vancouver, BC
- Full-time
Expert skills in SQL, Python, and distributed data processing.
Added 17 days ago
A
Data Engineer - (Pyspark & Python)
Apptad
Montreal, QC
- Contract
We are seeking a skilled Senior Data Engineer with 5 to 7 years of experience specializing in Python and PySpark. In this role, you will design, build, and optimize robust data pipelines…
Added 17 days ago
A
Operations Analyst
Adecco
Markham, ON
- Full-time
…practical ways to improve business performance. Working with senior operations staff, you’ll turn operational, financial and marketing data into insights that support decisions across…

Manulife

Business Strategic Insights – Client Analytics Lead

Toronto, ON, Canada
Waterloo, ON, Canada

$73,725.00 CAD - $122,875.00 CAD · Full-time

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Job details

Pay: $73,725.00 CAD - $122,875.00 CAD
Job type: Full-time
Experience: 3–5 years of experience in customer analytics, client segmentation, or business analysis
Posting language: English
Posted: Oct 22, 2026

Original job description

Reporting to the AVP, Head of Portfolio Data & Analytics, the role of Business Strategic Insights – Client Analytics Lead will support Manulife Bank’s strategic ambition to deepen understanding of priority client and advisor segments, and to develop a compelling, analytics-driven value proposition. This role will work closely with Data & Insights, Product, and Distribution teams to deliver robust segmentation frameworks, profiling analyses, and strategic insights that identify growth opportunities, improve advisor productivity, and enhance the overall client experience. The candidate will leverage best practices in customer analytics, strategic consulting, and data visualization within the Data & Analytics team. The ideal candidate will have a strong background in customer or client analytics, financial services, and banking.

Position Responsibilities:

Individual Responsibilities

Develop and maintain robust customer segmentation and profiling frameworks to identify, characterize, and prioritize Manulife Bank’s most valuable client and advisor segments and identify growth opportunity, leveraging behavioral, transactional, and demographic data (30%)

Design and produce analytics-driven insights to support the development and refinement of Manulife Bank’s value proposition for priority customer and advisor segments, identifying differentiated opportunities across the client lifecycle (20%)

Partner with the reporting and analytics team on the design and maintenance of client and advisor segment performance dashboards and reporting tools, ensuring timeliness, accuracy, and relevance (20%)

Translate complex segmentation and profiling analyses into clear, decision-ready insights and executive-level presentations for senior leadership and distribution partners (15%)

Analyze client lifecycle patterns, engagement trends, and segment migration dynamics to identify retention risks, cross-sell opportunities, and growth levers across priority segments (10%)

Independently scope and execute strategic analytics projects from problem definition through to recommendation and implementation support (5%)

Maintain a strong understanding of relevant regulatory requirements (e.g., FCAC, OSFI) and ensure all segmentation analyses reflect compliance and data governance standards

Shared Responsibilities

Collaborate with Product, Distribution, and Marketing teams to align segment insights with product design, go-to-market strategy, and advisor enablement priorities

Partner with Client Experience, Digital Delivery and Marketing Technology teams to support personalization initiatives, channel optimization, and engagement strategies informed by segmentation analytics

Contribute to the annual strategic planning and budgeting process by providing analytical input on segment performance, growth potential, and strategic priorities in coordination with business unit leaders

Work jointly with Risk and Compliance to ensure segmentation and profiling analyses respect privacy regulations and risk appetite guidelines

Support cross-functional working groups and initiatives where client and advisor analytics intersect with broader Manulife Bank growth priorities

Participate in knowledge sharing and peer review of analyses across the strategy and analytics team to maintain quality and consistency of insights

Required Qualifications:

Post-secondary education in Business, Economics, Statistics, Mathematics, or a related quantitative field

Prior experience in customer analytics, client segmentation, or strategic consulting within financial services or banking

Demonstrated ability to translate complex data and analytical findings into clear, actionable insights for senior stakeholders

3–5 years of experience in customer analytics, client segmentation, or business analysis

Strong proficiency in Excel and Power BI for data analysis, reporting, and visualization (VLOOKUP, Pivot Tables, DAX, etc.)

Customer Segmentation & Profiling Expertise – Hands-on experience designing and operationalizing segmentation models using behavioral, demographic, and transactional data, with a strong understanding of customer lifecycle analytics and the application of segment insights to business strategy

Strategic Thinking & Insight Generation – Ability to structure complex business problems, synthesize segmentation findings into clear “so what” conclusions, and translate results into forward-looking recommendations that inform Manulife Bank’s value proposition and commercial priorities

Executive Communication & Storytelling – Produces compelling, decision-ready materials for senior audiences and can confidently present and defend analytical findings, turning complex segmentation analysis into clear and concise business narratives

Cross-Functional Collaboration & Influence – Builds credibility and works effectively across Distribution, Product, Marketing, and Client Experience to align segment strategy with business objectives, without relying on direct authority

Preferred Qualifications:

Previous experience in banking or wealth management is an asset
Experience with SQL and/or Python for data extraction and segmentation analysis; familiarity with Jira/Confluence is an asset

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The role involves developing robust customer segmentation frameworks and designing analytics-driven insights to support Manulife Bank's value proposition. You will collaborate with cross-functional teams to translate complex data into actionable strategies that improve client experience and advisor productivity.

Requirements

Candidates must have 3–5 years of experience in customer analytics or strategic consulting within the financial services sector. A post-secondary degree in a quantitative field and proficiency in Excel and Power BI are required.

Skills

Customer analytics
Client segmentation
Strategic consulting
Data visualization
Financial services
Banking
Excel
Power BI
SQL
Python
Segmentation modeling
Data governance
Executive communication
Storytelling
Cross-functional collaboration
Lifecycle analytics

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Customer analytics
Client segmentation
Strategic consulting
Data visualization
Financial services
Banking
Excel
Power BI
SQL
Python
Jira
Confluence
Segmentation models
Behavioral data
Transactional data
Demographic data
Customer lifecycle
Regulatory compliance
FCAC
OSFI
Data governance
Performance dashboards
Strategic planning
Wealth management
Business analysis
Predictive analytics
Retention analysis
Cross-sell opportunities
Market strategy
Stakeholder management

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