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Added 4 mins ago
LS
Conseiller.ère senior Support Client/Senior Consultant NetSuite Managed Services
LIDD Supply Chain Consultants
Toronto, ON
- Full-time
…et résoudrez une grande variété de demandes quotidiennes de support NetSuite…
Added 4 mins ago
WC
Analyst, Walmart Services: WMC Systems Administrator
Walmart Canada
Mississauga, ON
- Full-time
…usability, and governance of Salesforce and internal platforms that support Walmart Connect’s sales and operational…
Added 8 mins ago
WC
Senior Analyst, Finance
Walmart Canada
Mississauga, ON
- Full-time
The Senior Financial Analyst, Merchandise Finance, leads monthly reporting, forecasting, planning, and performance analysis across Merchandise business units. The role identifies risks and…
Added 8 mins ago
MU
Data Governance Analyst
Matrix USA
Toronto, ON
- Full-time
Matrix Global Services is seeking a Data Governance Analyst to support data governance initiatives for capital markets clients. This role is responsible for advancing core data management…
Added 9 mins ago
Financial Systems Analyst
PCL Construction
Edmonton, AB
As a Financial Systems Analyst for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to join our team in giving vital support to our district offices…
Added 36 mins ago
CS
Business Systems Analyst (Pricing & Promotions)
Cyber Space Technologies LLC
ON · Ontario, Canada
- Contract
Job Tattle: Business Systems Analyst (Pricing & Promotions)
Added 37 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 37 mins ago
MT
Technical Support Analyst
MVP Talent Corp
Calgary, AB
- $50,000 to $65,000 CAD / year
- Full-time
…office. We are in search of a well-rounded, Junior help desk support person to support this mostly Microsoft environment and its internal users. This is a great opportunity for a young,…
Added 38 mins ago
Underwriting Solutions Analyst
Heartland Mutual Insurance
Kitchener, ON
…Policy Center suite plus integrations, as well as providing support/clarification on business-intent to system…
Added 51 mins ago
JI
Intermediate Business Analyst
J.D. Irving, Limited
Halifax, NS
- Full-time
Working closely with leaders, instructors, support staff, and stakeholders across the organization, the Business Analyst translates strategic objectives, operational requirements, customer…
Added 51 mins ago
Supply Planning Analyst
Cozey
Mont-Royal, QC
The Mission of the Supply Planning Analyst at Cozey
Added 51 mins ago
C
Officer Production Support Intmd Analyst
Citi
Mississauga, ON
- Full-time
The Production Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty…
Added 51 mins ago
C
QA Analyst
Computershare
Toronto, ON
- Full-time
Computershare Communication Services (CCS) provides integrated customer communication solutions globally, helping clients enhance customer engagement, improve operational efficiency, and…
Added 1 hour ago
CI
Desktop Support Analyst
Compugen Inc
Red Deer, AB
- Full-time
Added 1 hour ago
Analyst, Income Processing - Asset Servicing (12-Month Contract GWO)
Scotiabank
Toronto, ON
Support other departments/branches by responding to enquiries globally and providing customer service in accordance with GWO’s policies and procedures.
Added 1 hour ago
HG
Inventory & Logistics Analyst | Analyste, inventaire et logistique
Hagen Group
Baie-D'Urfé, QC
- Full-time
Hagen Group is looking for a process-oriented and data-driven Inventory & Logistics Analyst to help provide inventory visibility and maintain accuracy. This role is a great fit for someone…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
C
Securities Operations Analyst – Corporate Actions & Entitlements
Collabera
Toronto, ON
- $22 to $23 CAD / hour
- Contract
Ensure the Entitlement Support Services Team is kept apprised of all potential client-facing issues (outstanding payments, discrepancies with the paying agent, etc.).
Added 1 hour ago
S
Home Financing Officer - Northern Ontario
Scotiabank
Sudbury, ON
- Full-time
…broker, and Home Financing Advisor (HFA) channels. The Senior Analyst conducts file reviews, enhanced due diligence assessments, income verification and accountant statement follow-up, and…
Added 1 hour ago
HG
Inventory & Logistics Analyst | Analyste, inventaire et logistique
Hagen Group
Baie-D'Urfé, QC
- Full-time
Hagen Group is looking for a process-oriented and data-driven Inventory & Logistics Analyst to help provide inventory visibility and maintain accuracy. This role is a great fit for someone…
Added 1 hour ago
W
Senior Analyst, Learning And Development, Learning Programs & Analytics
Walmart
Mississauga, ON
- Full-time
The Senior Analyst, Learning & Development leads the analytics, operations, and continuous improvement of enterprise Future Skills programs, including tuition assistance programs, career…
Added 1 hour ago
B
Desktop Engineer / Endpoint Management Engineer
BeachHead
Toronto, ON
- $61.59 to $73.91 CAD / hour
- Contract
Are you a seasoned Build Analyst looking to make an impact? Apply Now!
Added 1 hour ago
TT
Analyste financier/Analyste financière
TAS Techno | Aero | Services
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Financial Analyst – Accounts Receivable & Sales | Aerospace & Technology
Added 1 hour ago
CC
3D Data Analyst and Draftsperson
CFM Custom Fabricators & Machinists Ltd.
Saint John, NB
- Full-time
The 3-D Data Analyst and Draftsperson is responsible for processing 3-D point cloud data, creating 3-D models and renderings, and supporting drafting and survey operations. This role…
Added 1 hour ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…

Manulife

Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience as a Business Systems Analyst, Technical Analyst or Software Engineer.
Posting language: English
Posted: Oct 19, 2026

Original job description

Within the Insurance Technology team, our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide customers and business partners with more secure, dynamic and efficient applications. We are looking for a team member who is curious about emerging technologies, comfortable working with legacy systems and motivated to find creative solutions that contribute meaningfully to delivery.

As a highly motivated Business Systems Analyst, you will help guide updates to the microservices that support insurance or investment needs. You will communicate, coordinate and collaborate across teams to understand business goals, design solutions aligned with established practices, assess impacts to downstream and connected systems, and support end-to-end delivery. You will be part of a collaborative Agile team that values shared accountability and getting work done together.

Position Responsibilities:

Actively participate in all Agile ceremonies, review documentation and collaborate with stakeholders across the organization to understand objectives and clarify system needs and impacts.
Interpret high-level designs to support the creation of technical user stories and delivery estimates.
Use AI-enabled tools and practices to enhance requirements gathering, analysis, documentation and solution design, while validating outputs for accuracy, compliance and alignment with business objectives.
Break down designs into technical user stories and supporting documentation that guide engineering solutions and test automation toward clearly defined success criteria.
Organize and coordinate user stories and other engineering tasks to support incremental delivery.
Collaborate with product partners, analysts, engineers, architects and other team members to create and maintain the artifacts required for accurate, timely and reliable implementation, including user stories, test results and approvals.
Prioritize work across multiple concurrent deliverables for yourself and others.
Perform functional testing, identify defects and complete retesting to support successful implementation.
Partner with team members to analyze system defects and identify root causes.
Identify opportunities to improve system effectiveness and refine Agile processes to deliver changes more efficiently.
Build and maintain an organized repository of system documentation.

Required Qualifications:

5+ years of experience as a Business Systems Analyst, Technical Analyst or Software Engineer.
Detail-oriented approach with strong technical, analytical, conceptual, diagnostic and problem-solving skills.
Strong written and verbal communication, interpersonal and facilitation skills.
Ability to negotiate effectively when distinguishing business needs from preferences, balancing business direction and requirements with development cost and risk.
Strong planning and organizational skills, with the ability to self-manage and help coordinate delivery schedules across multiple parallel initiatives.
Interest in mentoring others in analysis, collaboration and organization, particularly using tools such as Jira and Confluence.

Preferred Qualifications:

Experience using AI-assisted analysis techniques for research, requirements discovery and documentation.
Demonstrated ability to learn new business processes, technologies and tools quickly.
Ability to apply analytical and decision-making skills to develop options and resolve problems in a variety of contexts.
Experience working within an Agile framework.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Business Systems Analyst will collaborate with Agile teams to design and update microservices while gathering requirements and assessing system impacts. They are responsible for creating technical user stories, performing functional testing, and ensuring the successful delivery of business-aligned solutions.

Requirements

Candidates must have at least 5 years of experience as a Business Systems Analyst or similar technical role with strong analytical and problem-solving skills. Proficiency in Agile frameworks, documentation tools like Jira and Confluence, and the ability to negotiate business needs are essential.

Skills

Business systems analysis
Agile methodology
Microservices
Requirements gathering
Technical user stories
Functional testing
System documentation
Jira
Confluence
Problem-solving
Stakeholder management
Data analysis
AI-enabled tools
Test automation
Root cause analysis
Communication

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Insurance Technology
Agile
Microservices
Legacy systems
User stories
Test automation
Functional testing
Jira
Confluence
AI-enabled tools
Requirements gathering
System documentation
Stakeholder collaboration
Root cause analysis
Financial services
Investment
Software engineering
Technical analysis
Delivery management

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