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Added 28 mins ago
TH
Sr. Analyst, Digital Planning, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
The Sr. Analyst, Digital Planning, supports strategic planning, roadmap coordination, prioritization, and execution alignment across Digital and Restaurant Technology. This individual…
Added 43 mins ago
AC
Business Analyst, Retail Systems
Alimentation Couche-Tard
Laval, QC
- Full-time
Works as a lead member of the Retail systems team with functional and operational knowledge of the NCR Radiant system and the Bulloch system
Added 58 mins ago
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Analyst, Application Support
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Reporting to the Enterprise Products, Corporate Applications Information Technology (IT) Services team, this role primarily supports the Quadrant Workforce and Quadrant Financials ERP…
Added 1 hour ago
BG
Building Operator
BC General Employees' Union (BCGEU)
Burnaby, BC
- Full-time
…CMMS Management Planner, and the Facilities Systems & Asset Analyst to ensure that the union's buildings are safe, well maintained, and operating effectively to service our membership. The…
Added 1 hour ago
AC
Analyste Fonctionnel SAP | SAP Functional Analyst
Aston Carter
Montreal, QC
- $50 to $70 CAD / hour
- Contract
Added 1 hour ago
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Analyste Fonctionnel Workday
Highspring
Montreal, QC
- Contract
We are looking for a Senior Workday Functional Analyst to support the evolution, integration, and continuous improvement of a large-scale HR technology ecosystem.
Added 2 hours ago
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Senior Business Analyst
BC Energy Regulator
Victoria, BC
- Full-time
Reporting to the Director, Information Systems (Director), the Senior Business Analyst (Analyst) plays a pivotal role in aligning business strategy with technology solutions to drive…
Added 2 hours ago
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Applications Support Analyst
BMO
Toronto, ON
- Full-time
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for…
Added 2 hours ago
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Systems Analyst
Canadian Natural
Calgary, AB
- Full-time
Make your mark while you grow your career! Are you an information technology professional with acute technical skills and passion for systems development and sustainment? Canadian Natural…
Added 3 hours ago
TL
People and Culture Analyst
The Linchpin Co.
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
The People and Culture Analyst turns people data into insight. This role sits at the intersection of HR, numbers and technology: building dashboards, keeping our HR systems accurate, and…
Added 3 hours ago
2 Year Term Supply Chain Analyst S2P
FortisAlberta
Airdrie, AB
TITLE: 2-Year Term Supply Chain Analyst S2P (U26-151)
Added 3 hours ago
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Senior Business Systems Analyst
Co-operators
Moncton, NB
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
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Senior Business Systems Analyst
Co-operators
Mississauga, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
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Senior Business Systems Analyst
Co-operators
Guelph, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Regina, SK
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
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Senior Business Systems Analyst
Co-operators
Toronto, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
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Senior Business System Configuration Analyst (SAP)/Toronto, ON/Hybrid - (FTE)
AceStack
Toronto, ON
- Full-time
Job Title: Senior Business System Configuration Analyst (SAP)
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Montreal, QC
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Laval, QC
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Calgary, AB
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
HA
Inventory Control Clerk
Honeywell Aerospace
Cambridge, ON
- Full-time
…ensuring the integrity of inventory records within the ERP system. The role executes cycle counts, physical inventory activities, inventory investigations, and material control processes…
Added 4 hours ago
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Junior Security Analyst Co-op
BC Pensions
Victoria, BC
- Full-time
As a Junior Security Analyst, you will be a part of the Information Security team. As a skilled communicator with a service oriented, analytical, detail-oriented, results-focused, and…
Added 4 hours ago
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IT Support Analyst IV
TD
Toronto, ON · Montreal, QC
- Full-time
…incident management (7/24). The primary focus of the team is system performance, monitoring, migration, support, emerging technology assessment and solution…
Added 4 hours ago
C
Senior Production Application Support Analyst
CIBC
Toronto, ON
- Full-time
The Senior Production Support Analyst role performs tasks of technical depth and breadth, to ensure the maximization of operational efficiency. The Technical Systems Analyst provides…
Added 4 hours ago
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Senior Business Systems Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
The Business Analysis practice exists at the forefront of change, playing a crucial role in the success of technology delivery initiatives. In working as a Senior Business Systems Analyst,…

Manulife

Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience as a Business Systems Analyst, Technical Analyst or Software Engineer.
Posting language: English
Posted: Oct 19, 2026

Original job description

Within the Insurance Technology team, our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide customers and business partners with more secure, dynamic and efficient applications. We are looking for a team member who is curious about emerging technologies, comfortable working with legacy systems and motivated to find creative solutions that contribute meaningfully to delivery.

As a highly motivated Business Systems Analyst, you will help guide updates to the microservices that support insurance or investment needs. You will communicate, coordinate and collaborate across teams to understand business goals, design solutions aligned with established practices, assess impacts to downstream and connected systems, and support end-to-end delivery. You will be part of a collaborative Agile team that values shared accountability and getting work done together.

Position Responsibilities:

Actively participate in all Agile ceremonies, review documentation and collaborate with stakeholders across the organization to understand objectives and clarify system needs and impacts.
Interpret high-level designs to support the creation of technical user stories and delivery estimates.
Use AI-enabled tools and practices to enhance requirements gathering, analysis, documentation and solution design, while validating outputs for accuracy, compliance and alignment with business objectives.
Break down designs into technical user stories and supporting documentation that guide engineering solutions and test automation toward clearly defined success criteria.
Organize and coordinate user stories and other engineering tasks to support incremental delivery.
Collaborate with product partners, analysts, engineers, architects and other team members to create and maintain the artifacts required for accurate, timely and reliable implementation, including user stories, test results and approvals.
Prioritize work across multiple concurrent deliverables for yourself and others.
Perform functional testing, identify defects and complete retesting to support successful implementation.
Partner with team members to analyze system defects and identify root causes.
Identify opportunities to improve system effectiveness and refine Agile processes to deliver changes more efficiently.
Build and maintain an organized repository of system documentation.

Required Qualifications:

5+ years of experience as a Business Systems Analyst, Technical Analyst or Software Engineer.
Detail-oriented approach with strong technical, analytical, conceptual, diagnostic and problem-solving skills.
Strong written and verbal communication, interpersonal and facilitation skills.
Ability to negotiate effectively when distinguishing business needs from preferences, balancing business direction and requirements with development cost and risk.
Strong planning and organizational skills, with the ability to self-manage and help coordinate delivery schedules across multiple parallel initiatives.
Interest in mentoring others in analysis, collaboration and organization, particularly using tools such as Jira and Confluence.

Preferred Qualifications:

Experience using AI-assisted analysis techniques for research, requirements discovery and documentation.
Demonstrated ability to learn new business processes, technologies and tools quickly.
Ability to apply analytical and decision-making skills to develop options and resolve problems in a variety of contexts.
Experience working within an Agile framework.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Business Systems Analyst will collaborate with Agile teams to design and update microservices while gathering requirements and assessing system impacts. They are responsible for creating technical user stories, performing functional testing, and ensuring the successful delivery of business-aligned solutions.

Requirements

Candidates must have at least 5 years of experience as a Business Systems Analyst or similar technical role with strong analytical and problem-solving skills. Proficiency in Agile frameworks, documentation tools like Jira and Confluence, and the ability to negotiate business needs are essential.

Skills

Business systems analysis
Agile methodology
Microservices
Requirements gathering
Technical user stories
Functional testing
System documentation
Jira
Confluence
Problem-solving
Stakeholder management
Data analysis
AI-enabled tools
Test automation
Root cause analysis
Communication

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Insurance Technology
Agile
Microservices
Legacy systems
User stories
Test automation
Functional testing
Jira
Confluence
AI-enabled tools
Requirements gathering
System documentation
Stakeholder collaboration
Root cause analysis
Financial services
Investment
Software engineering
Technical analysis
Delivery management

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