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Added 15 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 16 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 16 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 1 hour ago
DC
Senior Hardware Verification Engineer
Delta Controls
Surrey, BC
- Full-time
The Senior Hardware Verification Engineer extensively tests and evaluates all Delta products before release to ensure that the products meet design specifications, meet Delta IBT quality…
Added 1 hour ago
HT
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Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
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Added 1 hour ago
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Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Collaborate with cross-functional experts across Product Development, Advanced Development, Testing, and Validation teams to translate emerging technologies into scalable, customer-focused…
Added 2 hours ago
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Senior AI Engineer
Cloudoplus
ON · Ontario, Canada
- Full-time
We are seeking a highly experienced and technically accomplished Senior AI Engineer with 10+ years of enterprise software engineering, machine learning, artificial intelligence, and…
Added 2 hours ago
FT
Lead Software Engineer
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Richmond, BC
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We are seeking an out-of-the-box thinking Lead Software Engineer to join our innovative technical projects team. The ideal candidate will have strong expertise in; building code…
Added 2 hours ago
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Lead Data Scientist, Innovation Lab
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- Full-time
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Added 2 hours ago
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Mechanical Design Manager
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- Full-time
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Added 2 hours ago
Mechanical Maintenance Engineer
Yukon Energy Corporation
Whitehorse, YT
The Opportunity: Mechanical Maintenance Engineer
Added 3 hours ago
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Senior Mechanical Reliability Engineer
Foran Mining Corporation
SK
- $130,000 to $145,000 CAD / year
- Full-time
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Bilingual QE Engineer – Contact Center Tools
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Added 3 hours ago
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Operations Coordinator
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Genelle, BC
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
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Added 3 hours ago
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QA Automation Engineer with Playwright
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Added 3 hours ago
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RQ11576 – Data Ops/Cloud Data Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
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Added 3 hours ago
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RQ11576 – Data Ops/Cloud Data Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Ops/Cloud Data Engineer with extensive experience in cloud-based data platforms, data engineering, data pipeline development, integration services, and DataOps…
Added 3 hours ago
ZC
Machine Learning Engineer
Zurich Canada
Toronto, ON
- Full-time
Build feature pipelines; establish training, validation/testing and bias/fairness testing.
Added 3 hours ago
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RQ11576 – Data Ops/Cloud Data Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Ops/Cloud Data Engineer with extensive experience in cloud-based data platforms, data engineering, data pipeline development, integration services, and DataOps…
Added 3 hours ago
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Machine Learning Engineer
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Manulife

Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience as a Business Systems Analyst, Technical Analyst or Software Engineer.
Posting language: English
Posted: Oct 19, 2026

Original job description

Within the Insurance Technology team, our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide customers and business partners with more secure, dynamic and efficient applications. We are looking for a team member who is curious about emerging technologies, comfortable working with legacy systems and motivated to find creative solutions that contribute meaningfully to delivery.

As a highly motivated Business Systems Analyst, you will help guide updates to the microservices that support insurance or investment needs. You will communicate, coordinate and collaborate across teams to understand business goals, design solutions aligned with established practices, assess impacts to downstream and connected systems, and support end-to-end delivery. You will be part of a collaborative Agile team that values shared accountability and getting work done together.

Position Responsibilities:

Actively participate in all Agile ceremonies, review documentation and collaborate with stakeholders across the organization to understand objectives and clarify system needs and impacts.
Interpret high-level designs to support the creation of technical user stories and delivery estimates.
Use AI-enabled tools and practices to enhance requirements gathering, analysis, documentation and solution design, while validating outputs for accuracy, compliance and alignment with business objectives.
Break down designs into technical user stories and supporting documentation that guide engineering solutions and test automation toward clearly defined success criteria.
Organize and coordinate user stories and other engineering tasks to support incremental delivery.
Collaborate with product partners, analysts, engineers, architects and other team members to create and maintain the artifacts required for accurate, timely and reliable implementation, including user stories, test results and approvals.
Prioritize work across multiple concurrent deliverables for yourself and others.
Perform functional testing, identify defects and complete retesting to support successful implementation.
Partner with team members to analyze system defects and identify root causes.
Identify opportunities to improve system effectiveness and refine Agile processes to deliver changes more efficiently.
Build and maintain an organized repository of system documentation.

Required Qualifications:

5+ years of experience as a Business Systems Analyst, Technical Analyst or Software Engineer.
Detail-oriented approach with strong technical, analytical, conceptual, diagnostic and problem-solving skills.
Strong written and verbal communication, interpersonal and facilitation skills.
Ability to negotiate effectively when distinguishing business needs from preferences, balancing business direction and requirements with development cost and risk.
Strong planning and organizational skills, with the ability to self-manage and help coordinate delivery schedules across multiple parallel initiatives.
Interest in mentoring others in analysis, collaboration and organization, particularly using tools such as Jira and Confluence.

Preferred Qualifications:

Experience using AI-assisted analysis techniques for research, requirements discovery and documentation.
Demonstrated ability to learn new business processes, technologies and tools quickly.
Ability to apply analytical and decision-making skills to develop options and resolve problems in a variety of contexts.
Experience working within an Agile framework.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Business Systems Analyst will collaborate with Agile teams to design and update microservices while gathering requirements and assessing system impacts. They are responsible for creating technical user stories, performing functional testing, and ensuring the successful delivery of business-aligned solutions.

Requirements

Candidates must have at least 5 years of experience as a Business Systems Analyst or similar technical role with strong analytical and problem-solving skills. Proficiency in Agile frameworks, documentation tools like Jira and Confluence, and the ability to negotiate business needs are essential.

Skills

Business systems analysis
Agile methodology
Microservices
Requirements gathering
Technical user stories
Functional testing
System documentation
Jira
Confluence
Problem-solving
Stakeholder management
Data analysis
AI-enabled tools
Test automation
Root cause analysis
Communication

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Insurance Technology
Agile
Microservices
Legacy systems
User stories
Test automation
Functional testing
Jira
Confluence
AI-enabled tools
Requirements gathering
System documentation
Stakeholder collaboration
Root cause analysis
Financial services
Investment
Software engineering
Technical analysis
Delivery management

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