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Added 2 mins ago
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Beauty Advisor - Full Time
Sephora
Sherwood Park, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 2 mins ago
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Paid Services Beauty Advisor II - Part Time
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Waterloo, ON
- Part-time
The Paid Service Beauty Advisor is a certified beauty services expert who delivers personalized, paid beauty services within the Beauty Studio while creating an inclusive, elevated client…
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Dermatology Pipeline Medical Science Liaison
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Montreal, QC
- Full-time
…involved in pipeline clinical trials, reporting to the Medical Advisor, Dermatology…
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Dermatology Pipeline Medical Science Liaison
AbbVie
Toronto, ON
- $112,000 to $162,000 CAD / year
- Full-time
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Senior Manager, Indirect Tax
ACCA Careers
Winnipeg, MB
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll identify benefit entitlements and develop customized federal and local indirect tax strategies that minimize…
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Manager, Indirect Tax
ACCA Careers
Winnipeg, MB
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll identify benefit entitlements and develop customized federal and local indirect tax strategies that minimize…
Added 17 mins ago
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Regional Sales Director
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it…
Added 17 mins ago
Trainee, Insurance Advisor
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Senior Director - Customer Analytics, Data & AI
Pet Valu
Markham, ON
- Full-time
This role provides strategic leadership across Customer Analytics, Business Intelligence, Customer Data Strategy, Data Science, Artificial Intelligence, and Customer Measurement. The Senior…
Added 17 mins ago
AE
Intermediate IMIT Subject Matter Expert
AES Engineering
Vancouver, BC
- Full-time
Assist with proposal development, fee estimates, project planning, client presentations, and business development activities, representing AES Technology as a trusted technical advisor.
Added 17 mins ago
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Beauty Advisor - Armani
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 17 mins ago
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Administrative Assistant
RBC Dominion Securities
Sudbury, ON · Greater Sudbury, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 17 mins ago
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Administrative Assistant
RBC Dominion Securities
Timmins, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 17 mins ago
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Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Salesforce Partner Canada
Toronto, ON
- Full-time
Our Commercial Segment Is Made Up Of Two Subsegments - Mid-Market And General Business. These Segments Focus On Selling Into Different Company Sizes
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SMB Account Executive – Data Foundation (MuleSoft + Informatica) AE or Informatica Specialist AE (Toronto)
Salesforce Partner Canada
Toronto, ON
- Full-time
Our SMB Segment Is Made Up Of Two Subsegments - Small Business, And Growth Business. These Segments Focus On Selling Into Different Company Sizes
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Regional Sales Director
Salesforce Partner Canada
Toronto, ON
- Full-time
…masterful in client engagement and influence how your customers do business in an innovative environment. You will coach your team to grow in their careers and inspire them to do the best…
Added 17 mins ago
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Client Advisor- EN
RBC
Quebec, QC
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 33 mins ago
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Wealth Sales Director (External Wholesaler) – Downtown Toronto Region (FSB)
Sun Life
Toronto, ON · ON · Ontario Telecommuters
- Full-time
…leveraging your established relationships while prospecting for new advisor…
Added 33 mins ago
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Applications Development Intermediate Programmer Analyst
Citi
Mississauga, ON
- Full-time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations,…
Added 33 mins ago
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Associate Financial Advisor
CIBC
Peterborough, ON · Peterboro-Monaghan&Lansdowne
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As an Associate Financial…
Added 33 mins ago
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Financial Advisor- CIRO-ID
CIBC
Sherwood Park, AB
- Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 33 mins ago
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Automation Engineer
BMO
Toronto, ON · SCC
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…matter experts, application teams, infrastructure teams, and business stakeholders across enterprise functions and multiple lines of…
Added 33 mins ago
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Manager, Dynamics 365 F&O Consulting
BDO
Vancouver, BC · Hamilton, ON · Ottawa, ON · Toronto, ON
- Full-time
Act as a trusted advisor to external customers and BDO project teams in support of client Dynamics F&O Finance implementations
Added 33 mins ago
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Account Executive
Beneva
NS · Toronto, ON
- Full-time
Are you a seasoned Group Insurance sales professional with a strong network of advisor relationships and a proven track record of driving growth? Do you thrive on uncovering new…
Added 33 mins ago
Sr Underwriter, Surety
Aviva
Vancouver, BC
As a trusted advisor, you will help strengthen and expand Aviva's Surety presence by managing a portfolio of contractor accounts, collaborating with accredited brokers, and contributing to…

Manulife

Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Join our Insurance Technology Team!

Our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, dynamic, and efficient digital experiences.

We are looking for a Business Systems Analyst who enjoys connecting business needs with technology solutions. You will work across product, engineering, architecture, quality engineering, and other technology teams to translate business needs into clear technical requirements, assess impacts across interconnected systems, and help deliver solutions supporting our Insurance and Investment capabilities.

You will have an active role throughout the delivery lifecycle, from requirements analysis and solution design through implementation and validation. You will be part of a collaborative Agile team where we solve complex problems and continuously look for ways to improve how we deliver value.

Position Responsibilities:

Collaborate with business and technology partners to understand objectives, clarify requirements, and assess potential impacts across systems and processes.
Analyze high-level solution designs and translate them into clear technical requirements, user stories, acceptance criteria, and supporting documentation.
Assess upstream, downstream, integration, and system impacts to help ensure solutions address business requirements, technical dependencies, and delivery risks.
Leverage AI-enabled tools and practices to enhance requirements discovery, analysis, documentation, and solution design, while validating outputs for accuracy, compliance, and alignment with business objectives.
Partner with product, engineers, architects, Quality Engineers, and other analysts to support solution design and successful implementation.
Manage requirements, dependencies, and priorities across multiple concurrent initiatives and support incremental delivery within an Agile environment.
Create and maintain the artifacts needed to support implementation, including user stories, requirements, acceptance criteria, test results, approvals, and system documentation.
Perform functional testing, validate expected outcomes, and collaborate with team members to investigate defects and identify root causes.
Identify opportunities to improve system effectiveness and strengthen analysis, documentation, and delivery practices.
Maintain clear and organized system documentation to support ongoing development, delivery, and team knowledge.
Share knowledge and effective practices with team members to strengthen analysis, collaboration, and delivery across the team.

Required Qualifications:

5+ years proven track record as a Business System, or Technical Analyst, or as a Quality or Software Engineer.
Demonstrated experience in business systems analysis, technical analysis, or a related technology role, with experience translating business and technical needs into implementable solutions.
Strong analytical, technical, diagnostic, and problem-solving skills, with the ability to work through complex business and system requirements.
Experience gathering, analyzing, and documenting requirements and translating them into clear user stories and acceptance criteria.
Ability to understand technical designs, system interactions, dependencies, and potential downstream impacts.
Experience supporting solutions through the delivery lifecycle, including requirements analysis, implementation, validation, and defect resolution.
Strong written and verbal communication, collaboration, and facilitation skills.
Ability to distinguish critical business requirements from lower-priority needs and help balance business value, development effort, technical constraints, and risk.
Strong planning and organizational skills, including the ability to manage priorities and dependencies across multiple concurrent initiatives.
Experience collaborating effectively with product, engineering, architecture, quality engineering, and other technology partners.
Experience working within an Agile delivery environment and with tools such as Jira and Confluence, or comparable platforms.
Ability to learn new business processes, technologies, and tools and apply that knowledge effectively.
Willingness to share knowledge and support others in analysis, documentation, and collaboration practices.

Preferred Qualifications:

Post-secondary education in a relevant field or equivalent practical experience.
Experience working with microservices, APIs, or complex integrated enterprise applications.
Experience within Insurance, Financial Services, or Investment technology environments.
Experience with functional testing, defect analysis, or root-cause analysis.
Experience applying AI-assisted techniques to research, requirements discovery, analysis, documentation, or solution design.
Experience with tools and practices supporting requirements management, system analysis, and technical documentation.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Business Systems Analyst will collaborate with cross-functional teams to translate business needs into clear technical requirements and user stories. They will manage requirements throughout the delivery lifecycle, assess system impacts, and perform functional testing to ensure high-quality solutions.

Requirements

Candidates must have 5+ years of experience in business systems analysis or a related technical role with strong analytical and problem-solving skills. Proficiency in Agile environments and experience with tools like Jira and Confluence are required.

Skills

Business systems analysis
Technical analysis
Agile methodology
Requirements gathering
User stories
Acceptance criteria
System documentation
Functional testing
Defect analysis
Root-cause analysis
Jira
Confluence
API
Microservices
AI-enabled tools
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Insurance Technology
Agile
Jira
Confluence
Microservices
APIs
Enterprise applications
Functional testing
Defect analysis
Root-cause analysis
Requirements discovery
Solution design
User stories
Acceptance criteria
System documentation
Financial services
Investment technology
AI-assisted techniques
Digital experiences
Quality engineering
Architecture
Product management
Data analysis
System integration
Technical requirements
Stakeholder collaboration
Delivery lifecycle
Risk assessment
Process improvement

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