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Added 14 mins ago
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Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Communications Operations, Brand & Governance, the Communications Business Analyst plays a key role in shaping how employees connect, communicate and access…
Added 14 mins ago
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Business Systems Analyst
5d223159-c6e6-4a58-8983-33b7d2ffb0d2
Saint John, NB
- Full-time
As a Business Systems Analyst, you play a critical role in translating business needs into clear, actionable requirements that enable effective technology delivery. You work independently…
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Applications Development Intermediate Programmer Analyst
Citi
Mississauga, ON
- Full-time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations,…
Added 14 mins ago
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Business Analyst, Front Office Technology & Business Delivery
AIMCo
Calgary, AB · AB · Edmonton
- Full-time
At AIMCo, technology is a key enabler of investment success. As a Business Analyst, Front Office Technology & Business Delivery, you will be part of a cross-functional DevOps team…
Added 14 mins ago
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Pricing Analyst
Staples Inc.
Richmond Hill, ON
- Full-time
As a Pricing Analyst for Staples, you will provide analytical and strategic support to the Sales, Pricing, and Merchandising teams to empower business leaders to make timely and…
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Payroll Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We are seeking an experienced Payroll Analyst to support complex Canadian payroll operations for approximately 13,000 employees across all provinces and six legal entities. This role helps…
Added 29 mins ago
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Senior Business Analyst (Global Treasury Systems)
Recrute Action
Toronto, ON
- Contract
Provide business systems analysis support to Global Treasury cash operations, including requirements and specifications, data transformation, process re-engineering, automation,…
Added 29 mins ago
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Trade Desk Support Analyst, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Added 29 mins ago
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Business Analyst
SPECTRAFORCE Canada
Toronto, ON
- Contract
Job Title: Senior Data Governance / Business Analyst
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Senior Manager, Derivatives & FX Transformation
Delpath
Toronto, ON
- Contract
1) 8 years of experience as a Business Systems Analyst
Added 29 mins ago
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Business Analyst
Avanciers Inc.
Levis, QC · Saint-Lambert-de-Lévis, QC
- $75 to $80 CAD / hour
- Contract
Avanciers Incorporated is hiring a [Business Analyst- Property & Casualty Insurance] for one of our clients.
Added 29 mins ago
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Sr. Tech Acquisition Consultant
Akkodis
Calgary, AB
- Contract
Experience as a Senior IT Business Analyst, IT Sourcing Consultant, or similar.
Added 29 mins ago
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Senior Financial Analyst
Clarity Recruitment
Toronto, ON · North York, ON
- $100,000 to $110,000 CAD / year
- Full-time
Our client serves thousands of commercial, industrial and institutional customers. The business has grown steadily through acquisitions and now operates across several Canadian provinces…
Added 38 mins ago
Regional Financial Analyst
Business, Mining, Trade and Job Creation
Winnipeg, MB
The Department of Business, Mining, Trade and Job Creation is seeking a qualified candidate to fill the position of Regional Financial Analyst in Winnipeg.
Added 44 mins ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
…privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical…
Added 44 mins ago
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Three or more years of experience in a business analyst role.
Added 44 mins ago
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Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
CBC/Radio-Canada is seeking a Lead Analyst, Vulnerability and External Attack Surface Management, to optimize the Corporation’s vulnerability management program and design, build and deploy…
Added 44 mins ago
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HR Operations Advisor
Calian in Space & Technology
Kingston, ON
- Full-time
Partner with Legal, Finance, Payroll, Information Systems, HR, and business leaders to assess workforce compliance risks and identify appropriate solutions.
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
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Risk Analyst
Mindlance
Toronto, ON
- $35 to $44 CAD / hour
- Contract
Business Administration degree (BComm / MBA) or/and CTPRP Certification, Canadian Risk Management (CRM) designation, Certificate of Professional Learning in Risk Management.
Added 44 mins ago
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Business Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
This position is responsible for managing the testing process, including articulating business requirements, developing and executing test cases, participating in system testing, reviewing…
Added 44 mins ago
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Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 44 mins ago
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Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Added 44 mins ago
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Operational Risk Analyst Intern / Co-op – Winter 2027
Albourne
Toronto, ON
- $50,000 to $55,000 CAD / year
- Internship
The Operational Risk Analyst Intern / Co-op – Winter 2027 student supports Albourne’s Operational Due Diligence (ODD) team, with a primary focus on monitoring alternative investment funds…
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Operational Due Diligence Associate Analyst (New Grad Opportunity)
Albourne
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
We are seeking an Operational Due Diligence (ODD) Associate Analyst to join our team in Toronto. This role is ideal for new graduates or early-career professionals interested in alternative…

Manulife

Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Join our Insurance Technology Team!

Our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, dynamic, and efficient digital experiences.

We are looking for a Business Systems Analyst who enjoys connecting business needs with technology solutions. You will work across product, engineering, architecture, quality engineering, and other technology teams to translate business needs into clear technical requirements, assess impacts across interconnected systems, and help deliver solutions supporting our Insurance and Investment capabilities.

You will have an active role throughout the delivery lifecycle, from requirements analysis and solution design through implementation and validation. You will be part of a collaborative Agile team where we solve complex problems and continuously look for ways to improve how we deliver value.

Position Responsibilities:

Collaborate with business and technology partners to understand objectives, clarify requirements, and assess potential impacts across systems and processes.
Analyze high-level solution designs and translate them into clear technical requirements, user stories, acceptance criteria, and supporting documentation.
Assess upstream, downstream, integration, and system impacts to help ensure solutions address business requirements, technical dependencies, and delivery risks.
Leverage AI-enabled tools and practices to enhance requirements discovery, analysis, documentation, and solution design, while validating outputs for accuracy, compliance, and alignment with business objectives.
Partner with product, engineers, architects, Quality Engineers, and other analysts to support solution design and successful implementation.
Manage requirements, dependencies, and priorities across multiple concurrent initiatives and support incremental delivery within an Agile environment.
Create and maintain the artifacts needed to support implementation, including user stories, requirements, acceptance criteria, test results, approvals, and system documentation.
Perform functional testing, validate expected outcomes, and collaborate with team members to investigate defects and identify root causes.
Identify opportunities to improve system effectiveness and strengthen analysis, documentation, and delivery practices.
Maintain clear and organized system documentation to support ongoing development, delivery, and team knowledge.
Share knowledge and effective practices with team members to strengthen analysis, collaboration, and delivery across the team.

Required Qualifications:

5+ years proven track record as a Business System, or Technical Analyst, or as a Quality or Software Engineer.
Demonstrated experience in business systems analysis, technical analysis, or a related technology role, with experience translating business and technical needs into implementable solutions.
Strong analytical, technical, diagnostic, and problem-solving skills, with the ability to work through complex business and system requirements.
Experience gathering, analyzing, and documenting requirements and translating them into clear user stories and acceptance criteria.
Ability to understand technical designs, system interactions, dependencies, and potential downstream impacts.
Experience supporting solutions through the delivery lifecycle, including requirements analysis, implementation, validation, and defect resolution.
Strong written and verbal communication, collaboration, and facilitation skills.
Ability to distinguish critical business requirements from lower-priority needs and help balance business value, development effort, technical constraints, and risk.
Strong planning and organizational skills, including the ability to manage priorities and dependencies across multiple concurrent initiatives.
Experience collaborating effectively with product, engineering, architecture, quality engineering, and other technology partners.
Experience working within an Agile delivery environment and with tools such as Jira and Confluence, or comparable platforms.
Ability to learn new business processes, technologies, and tools and apply that knowledge effectively.
Willingness to share knowledge and support others in analysis, documentation, and collaboration practices.

Preferred Qualifications:

Post-secondary education in a relevant field or equivalent practical experience.
Experience working with microservices, APIs, or complex integrated enterprise applications.
Experience within Insurance, Financial Services, or Investment technology environments.
Experience with functional testing, defect analysis, or root-cause analysis.
Experience applying AI-assisted techniques to research, requirements discovery, analysis, documentation, or solution design.
Experience with tools and practices supporting requirements management, system analysis, and technical documentation.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Business Systems Analyst will collaborate with cross-functional teams to translate business needs into clear technical requirements and user stories. They will manage requirements throughout the delivery lifecycle, assess system impacts, and perform functional testing to ensure high-quality solutions.

Requirements

Candidates must have 5+ years of experience in business systems analysis or a related technical role with strong analytical and problem-solving skills. Proficiency in Agile environments and experience with tools like Jira and Confluence are required.

Skills

Business systems analysis
Technical analysis
Agile methodology
Requirements gathering
User stories
Acceptance criteria
System documentation
Functional testing
Defect analysis
Root-cause analysis
Jira
Confluence
API
Microservices
AI-enabled tools
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Insurance Technology
Agile
Jira
Confluence
Microservices
APIs
Enterprise applications
Functional testing
Defect analysis
Root-cause analysis
Requirements discovery
Solution design
User stories
Acceptance criteria
System documentation
Financial services
Investment technology
AI-assisted techniques
Digital experiences
Quality engineering
Architecture
Product management
Data analysis
System integration
Technical requirements
Stakeholder collaboration
Delivery lifecycle
Risk assessment
Process improvement

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