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Added 8 mins ago
S
Human Resources Business Partner, HR Services
Sanya’k̓ula
Vancouver, BC
- Full-time
…consults on a wide variety of issues including organizational development, recruitment and selection, labour relations (LR) including collective agreement and policy interpretation and…
Added 23 mins ago
S
Lead HR Specialist (Fixed Term)
Stryker
Hamilton, ON
- Full-time
Minimum 4 years of HR experience including at least two years as an HR business partner with responsibility for an assigned client group.
Added 23 mins ago
RB
Client Advisor
Royal Bank of Canada
Carman, MB
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 23 mins ago
A
Sales & Service Lead (Full-Time) - Royalmount
ALO
Mont-Royal, QC
- Full-time
Continue to build the client relationship daily with our customers
Added 23 mins ago
P
Senior Marketing Manager
PwC
Toronto, ON
- Full-time
As a Senior Marketing Manager, you will lead the development and delivery of integrated B2B marketing strategies that advance PwC Canada’s business priorities. You will partner with senior…
Added 23 mins ago
AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
As a Senior Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your role is essential as a tax technical…
Added 23 mins ago
A
Manager, Software Engineering - 12 Month Temporary
Aviso
Vancouver, BC
- $145,000 to $160,000 CAD / year
- Full-time
…organizational blockers, while providing leadership, skills development opportunities and coaching to Team Leaders as well as Front-End, Full-Stack and Cloud Engineers reporting into…
Added 23 mins ago
GT
End-to-End Technical Lead - Personal Banking
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $90 CAD / hour
- Contract
Our client is seeking an experienced End-to-End Technical Lead to support complex technology and regulatory initiatives within Personal Banking. This is not simply a development-lead role.…
Added 23 mins ago
R&
Program Manager
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 37 mins ago
T
Manager, Engineering - TD Data Platform
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 37 mins ago
T
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 37 mins ago
T
Personal Banker
TD
Greater Napanee, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 37 mins ago
T
Personal Banker
TD
Seaforth, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 37 mins ago
MC
Senior Business Analyst -Vehicle Asset Management
MatchBox Consulting Group
New Westminster, BC
- Contract
MatchBox is urgently seeking a Senior Business Analyst with experience in fleet management for 12 -month contract for our New Westminster based public sector client. This is a hybrid role 2…
Added 37 mins ago
A
Sales & Service Lead (Full-Time) - Royalmount
ALO
Montreal, QC
- Full-time
Continue to build the client relationship daily with our customers
Added 37 mins ago
TC
Director, Corporate Partnerships
The Corporation of Massey Hall and Roy Thomson Hall
Toronto, ON
- Full-time
The Director, Corporate Partnerships is a senior business development leader accountable for securing new partners and delivering year-over-year revenue growth across Allied Music Centre,…
Added 53 mins ago
PC
Personal Lines Account Manager
People Corporation
Toronto, ON · ON - PC John St - Toronto
- Full-time
· Partner with Producers to deliver integrated, client-focused insurance solutions and ensure effective account management.
Added 53 mins ago
MG
Washer - Equipment - IOL Kearl
Mikisew Group
Fort McMurray, AB
- Full-time
Since 1991, Mikisew Group has been a leading Oilsands partner specializing in site services, maintenance, logistics and construction. We foster the responsible development of our land’s…
Added 53 mins ago
C
Director, Workplace Strategy
CIBC
Toronto, ON
- Full-time
…team member feedback to help reimagine how we work. You’ll partner with leaders across Real Estate, Human Resources, Design, Technology, and other key functions to align workplace strategy…
Added 1 hour ago
Senior Principal, Mine Permitting
WSP
Vancouver, BC
As a recognized industry leader, you will drive business growth, strengthen client relationships, influence permitting strategies on high-profile mining projects, and position WSP as a…
Added 1 hour ago
A
Executive Assistant, CIO
AIMCo
Calgary, AB
- Full-time
As a core partner to the CIO office, you will provide calendar management, coordinate travel, produce polished, executive and board ready presentations, distill meetings into clear and…
Added 1 hour ago
M
Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, dynamic, and efficient digital…
Added 1 hour ago
I
Directeur adjoint, Architecture de solutions d’IA/ Associate Principal, AI Solution Architecture
IQVIA
Ottawa, ON
- Full-time
…operationally scalable, and demonstrably trustworthy. Working across business development, consulting, engineering, product, and applied science teams, the Associate Principal translates…
Added 1 hour ago
TW
Senior Manager, Planning
The Warrington Group Inc.
St. Stephen, NB
- Full-time
On behalf of our client, Ganong Bros Ltd, we are looking for an experienced Senior Manager, Planning to join their team, supporting the continued growth and evolution of their supply chain…
Added 1 hour ago
PA
Portfolio Manager
Purpose Advisor Solutions
Toronto, ON
- Full-time
Every portfolio decision made for a partner firm either deepens their trust in Purpose or costs the next decade of that relationship. We're hiring the Portfolio Manager who owns that…

Manulife

Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Join our Insurance Technology Team!

Our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, dynamic, and efficient digital experiences.

We are looking for a Business Systems Analyst who enjoys connecting business needs with technology solutions. You will work across product, engineering, architecture, quality engineering, and other technology teams to translate business needs into clear technical requirements, assess impacts across interconnected systems, and help deliver solutions supporting our Insurance and Investment capabilities.

You will have an active role throughout the delivery lifecycle, from requirements analysis and solution design through implementation and validation. You will be part of a collaborative Agile team where we solve complex problems and continuously look for ways to improve how we deliver value.

Position Responsibilities:

Collaborate with business and technology partners to understand objectives, clarify requirements, and assess potential impacts across systems and processes.
Analyze high-level solution designs and translate them into clear technical requirements, user stories, acceptance criteria, and supporting documentation.
Assess upstream, downstream, integration, and system impacts to help ensure solutions address business requirements, technical dependencies, and delivery risks.
Leverage AI-enabled tools and practices to enhance requirements discovery, analysis, documentation, and solution design, while validating outputs for accuracy, compliance, and alignment with business objectives.
Partner with product, engineers, architects, Quality Engineers, and other analysts to support solution design and successful implementation.
Manage requirements, dependencies, and priorities across multiple concurrent initiatives and support incremental delivery within an Agile environment.
Create and maintain the artifacts needed to support implementation, including user stories, requirements, acceptance criteria, test results, approvals, and system documentation.
Perform functional testing, validate expected outcomes, and collaborate with team members to investigate defects and identify root causes.
Identify opportunities to improve system effectiveness and strengthen analysis, documentation, and delivery practices.
Maintain clear and organized system documentation to support ongoing development, delivery, and team knowledge.
Share knowledge and effective practices with team members to strengthen analysis, collaboration, and delivery across the team.

Required Qualifications:

5+ years proven track record as a Business System, or Technical Analyst, or as a Quality or Software Engineer.
Demonstrated experience in business systems analysis, technical analysis, or a related technology role, with experience translating business and technical needs into implementable solutions.
Strong analytical, technical, diagnostic, and problem-solving skills, with the ability to work through complex business and system requirements.
Experience gathering, analyzing, and documenting requirements and translating them into clear user stories and acceptance criteria.
Ability to understand technical designs, system interactions, dependencies, and potential downstream impacts.
Experience supporting solutions through the delivery lifecycle, including requirements analysis, implementation, validation, and defect resolution.
Strong written and verbal communication, collaboration, and facilitation skills.
Ability to distinguish critical business requirements from lower-priority needs and help balance business value, development effort, technical constraints, and risk.
Strong planning and organizational skills, including the ability to manage priorities and dependencies across multiple concurrent initiatives.
Experience collaborating effectively with product, engineering, architecture, quality engineering, and other technology partners.
Experience working within an Agile delivery environment and with tools such as Jira and Confluence, or comparable platforms.
Ability to learn new business processes, technologies, and tools and apply that knowledge effectively.
Willingness to share knowledge and support others in analysis, documentation, and collaboration practices.

Preferred Qualifications:

Post-secondary education in a relevant field or equivalent practical experience.
Experience working with microservices, APIs, or complex integrated enterprise applications.
Experience within Insurance, Financial Services, or Investment technology environments.
Experience with functional testing, defect analysis, or root-cause analysis.
Experience applying AI-assisted techniques to research, requirements discovery, analysis, documentation, or solution design.
Experience with tools and practices supporting requirements management, system analysis, and technical documentation.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Business Systems Analyst will collaborate with cross-functional teams to translate business needs into clear technical requirements and user stories. They will manage requirements throughout the delivery lifecycle, assess system impacts, and perform functional testing to ensure high-quality solutions.

Requirements

Candidates must have 5+ years of experience in business systems analysis or a related technical role with strong analytical and problem-solving skills. Proficiency in Agile environments and experience with tools like Jira and Confluence are required.

Skills

Business systems analysis
Technical analysis
Agile methodology
Requirements gathering
User stories
Acceptance criteria
System documentation
Functional testing
Defect analysis
Root-cause analysis
Jira
Confluence
API
Microservices
AI-enabled tools
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Insurance Technology
Agile
Jira
Confluence
Microservices
APIs
Enterprise applications
Functional testing
Defect analysis
Root-cause analysis
Requirements discovery
Solution design
User stories
Acceptance criteria
System documentation
Financial services
Investment technology
AI-assisted techniques
Digital experiences
Quality engineering
Architecture
Product management
Data analysis
System integration
Technical requirements
Stakeholder collaboration
Delivery lifecycle
Risk assessment
Process improvement

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