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Added 6 mins ago
M
Gestionnaire, Ingénierie du Hub de données et Produits de données/Manager, Data Hub Eng & Data Products
McKesson
Montreal, QC
- Full-time
Orienter la conception d’architectures de données évolutives, de modèles de données dimensionnels et relationnels, de flux ETL/ELT et de modèles d’intégration réutilisables.
Added 6 mins ago
SL
Student, Software Engineer - Security (Winter 2027)
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…and reusable platforms and services that operate within our Enterprise Cloud, API and DevOps environments. In this role, you will contribute as a software engineer while helping embed…
Added 6 mins ago
MS
AI Platform & Engineering Lead (Hybrid) / Chef(fe), Plateforme et ingénierie de l’IA (hybride)
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Montreal, QC
- Full-time
Design and implement reusable architectures, engineering patterns, and integration frameworks leveraging LLMs, agent frameworks, orchestration tools, and AI platforms.
Added 6 mins ago
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AI Associate Principal - Radioconjugate Discovery
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
Added 21 mins ago
SD
Data Integration Architect
Symbiotic Digital
ON · Central Toronto (Summerhill West / Rathnelly / South Hill / Forest Hill SE / Deer Park), Ontario
- Contract
We are seeking an experienced Data Integration Architect/ Data
Added 21 mins ago
Strategic Coordinator, Communications & Business Intelligence
City of Edmonton
AB
…development, issues management, and the execution of complex, enterprise-wide initiatives. As a central force within the Branch Manager’s Office, you will drive critical branch operations -…
Added 36 mins ago
RB
Director, Financial Crimes Risk Assessment
Royal Bank of Canada
Toronto, ON
- Full-time
As Director, Financial Crimes Risk Assessment you are responsible for the design and execution of the enterprise risk assessment. In this role, you will identify and assess inherent risks…
Added 36 mins ago
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Director, Financial Crimes Risk Assessment
RBC
Toronto, ON
- Full-time
As Director, Financial Crimes Risk Assessment you are responsible for the design and execution of the enterprise risk assessment. In this role, you will identify and assess inherent risks…
Added 36 mins ago
GT
End-to-End Technical Lead - Personal Banking
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $90 CAD / hour
- Contract
…including requirements, architecture, application development, integration, data, testing, infrastructure, security, deployment and production readiness. The Technical Lead will work…
Added 36 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…Technology to develop practical, scalable solutions that support enterprise…
Added 36 mins ago
TT
Data and AI Lead, Development and Governance
Tundra Technical Solutions
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Senior AI & Automation Developer designs, builds, implements and supports artificial intelligence, automation, integration and data solutions. This individual is a primary builder and…
Added 51 mins ago
AS
Frontend Developer
Ardent SoftSol Inc.
Brampton, ON
- Contract
Design, develop, and maintain enterprise-grade web applications using Angular.
Added 51 mins ago
IG
Data Engineer
Insight Global
Toronto, ON
- $70 to $80 CAD / hour
- Contract
We are seeking a Data Engineer to support a large enterprise transformation focused on building data pipelines, integrating data, and migrating data workloads from on-premises environments…
Added 51 mins ago
AI
Data & Analytics leader
Apptoza Inc.
Toronto, ON
- Contract
We are seeking an experienced Data & Analytics Leader to help shape and grow enterprise transformation programs across the Banking, Financial Services, and Insurance sector. This role…
Added 51 mins ago
MC
Senior Business Analyst -Vehicle Asset Management
MatchBox Consulting Group
New Westminster, BC
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Experience with system implementation and data integration projects in complex enterprise environments
Added 51 mins ago
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Digital Certificate Management : Toronto, ON (Hybrid) : FTE
AceStack
Toronto, ON
- Full-time
Demonstrated experience using ServiceNow for change management in a regulated enterprise environment (e.g., banking or financial services)
Added 1 hour ago
C
Director, Workplace Strategy
CIBC
Toronto, ON
- Full-time
As a member of the Enterprise Real Estate and Workplace Experience team, you’ll help shape a modern, connected, inclusive, and high-performing workplace experience across CIBC’s real estate…
Added 1 hour ago
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Manager, Analytics CAM
CIBC
Vancouver, BC · Toronto, ON
- Full-time
…strategically about how to mobilize and engage teams across the enterprise to deliver strategic…
Added 1 hour ago
C
Consultant, Backend Developer
CIBC
Toronto, ON
- Full-time
…CIBC’s digital transformation, successfully delivering complex, enterprise-scale mobile projects involving multiple back-end systems. As a Back end Consultant, you’ll assemble, implement…
Added 1 hour ago
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Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Assess upstream, downstream, integration, and system impacts to help ensure solutions address business requirements, technical dependencies, and delivery risks.
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RQ11599 - Technology Architect - Senior
Maarut
Toronto, ON
- Contract
Experience in developing enterprise architecture
Added 1 hour ago
M
RQ11485 - Data Architect/Modeller - Senior
Maarut
Toronto, ON
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with related IT initiatives as required to align with the enterprise data
Added 1 hour ago
KG
PKI & Certificate Automation Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
…Infrastructure, TLS/mTLS Security, Ansible Automation, and API Integration. The ideal candidate will lead the design and implementation of automated certificate issuance, renewal,…
Added 1 hour ago
TI
Sr. Front-End Developer
Tekgence Inc
Brampton, ON
- Full-time
Sr. Front-End Developer at Brampton, ON to design, develop, and support modern enterprise web applications.
Added 1 hour ago
AI
Forward Deployed Engineer (Python/Pyspark Developer)
Apptoza Inc.
Toronto, ON
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Knowledge of enterprise cloud services across compute, storage, integration, orchestration, networking, monitoring, security, and cost optimization.

Manulife

Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Join our Insurance Technology Team!

Our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, dynamic, and efficient digital experiences.

We are looking for a Business Systems Analyst who enjoys connecting business needs with technology solutions. You will work across product, engineering, architecture, quality engineering, and other technology teams to translate business needs into clear technical requirements, assess impacts across interconnected systems, and help deliver solutions supporting our Insurance and Investment capabilities.

You will have an active role throughout the delivery lifecycle, from requirements analysis and solution design through implementation and validation. You will be part of a collaborative Agile team where we solve complex problems and continuously look for ways to improve how we deliver value.

Position Responsibilities:

Collaborate with business and technology partners to understand objectives, clarify requirements, and assess potential impacts across systems and processes.
Analyze high-level solution designs and translate them into clear technical requirements, user stories, acceptance criteria, and supporting documentation.
Assess upstream, downstream, integration, and system impacts to help ensure solutions address business requirements, technical dependencies, and delivery risks.
Leverage AI-enabled tools and practices to enhance requirements discovery, analysis, documentation, and solution design, while validating outputs for accuracy, compliance, and alignment with business objectives.
Partner with product, engineers, architects, Quality Engineers, and other analysts to support solution design and successful implementation.
Manage requirements, dependencies, and priorities across multiple concurrent initiatives and support incremental delivery within an Agile environment.
Create and maintain the artifacts needed to support implementation, including user stories, requirements, acceptance criteria, test results, approvals, and system documentation.
Perform functional testing, validate expected outcomes, and collaborate with team members to investigate defects and identify root causes.
Identify opportunities to improve system effectiveness and strengthen analysis, documentation, and delivery practices.
Maintain clear and organized system documentation to support ongoing development, delivery, and team knowledge.
Share knowledge and effective practices with team members to strengthen analysis, collaboration, and delivery across the team.

Required Qualifications:

5+ years proven track record as a Business System, or Technical Analyst, or as a Quality or Software Engineer.
Demonstrated experience in business systems analysis, technical analysis, or a related technology role, with experience translating business and technical needs into implementable solutions.
Strong analytical, technical, diagnostic, and problem-solving skills, with the ability to work through complex business and system requirements.
Experience gathering, analyzing, and documenting requirements and translating them into clear user stories and acceptance criteria.
Ability to understand technical designs, system interactions, dependencies, and potential downstream impacts.
Experience supporting solutions through the delivery lifecycle, including requirements analysis, implementation, validation, and defect resolution.
Strong written and verbal communication, collaboration, and facilitation skills.
Ability to distinguish critical business requirements from lower-priority needs and help balance business value, development effort, technical constraints, and risk.
Strong planning and organizational skills, including the ability to manage priorities and dependencies across multiple concurrent initiatives.
Experience collaborating effectively with product, engineering, architecture, quality engineering, and other technology partners.
Experience working within an Agile delivery environment and with tools such as Jira and Confluence, or comparable platforms.
Ability to learn new business processes, technologies, and tools and apply that knowledge effectively.
Willingness to share knowledge and support others in analysis, documentation, and collaboration practices.

Preferred Qualifications:

Post-secondary education in a relevant field or equivalent practical experience.
Experience working with microservices, APIs, or complex integrated enterprise applications.
Experience within Insurance, Financial Services, or Investment technology environments.
Experience with functional testing, defect analysis, or root-cause analysis.
Experience applying AI-assisted techniques to research, requirements discovery, analysis, documentation, or solution design.
Experience with tools and practices supporting requirements management, system analysis, and technical documentation.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Business Systems Analyst will collaborate with cross-functional teams to translate business needs into clear technical requirements and user stories. They will manage requirements throughout the delivery lifecycle, assess system impacts, and perform functional testing to ensure high-quality solutions.

Requirements

Candidates must have 5+ years of experience in business systems analysis or a related technical role with strong analytical and problem-solving skills. Proficiency in Agile environments and experience with tools like Jira and Confluence are required.

Skills

Business systems analysis
Technical analysis
Agile methodology
Requirements gathering
User stories
Acceptance criteria
System documentation
Functional testing
Defect analysis
Root-cause analysis
Jira
Confluence
API
Microservices
AI-enabled tools
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Insurance Technology
Agile
Jira
Confluence
Microservices
APIs
Enterprise applications
Functional testing
Defect analysis
Root-cause analysis
Requirements discovery
Solution design
User stories
Acceptance criteria
System documentation
Financial services
Investment technology
AI-assisted techniques
Digital experiences
Quality engineering
Architecture
Product management
Data analysis
System integration
Technical requirements
Stakeholder collaboration
Delivery lifecycle
Risk assessment
Process improvement

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