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Added 5 mins ago
AU
Undergraduate Academic Program Advisor, Faculty of Science and Technology
Athabasca University
Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
In the realization of the themes of access, opportunity, and community, we aim to change lives and communities from local to global like no other university. In an increasingly complex…
Added 5 mins ago
J
Sr. Environmental Construction Project Manager
Jacobs
Victoria, BC
- $119,000 to $175,000 USD / year
- Full-time
…planning and permitting teams. This role offers an exciting opportunity to make a positive impact on the environment while working on critical infrastructure…
Added 5 mins ago
NC
Customer Service Representative - Prince George Airport
National Car Rental
Prince George, BC
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 5 mins ago
OH
Specialist, Performance Accountability & Funding Allocation
Ontario Health | Santé Ontario
Sudbury, ON · Greater Sudbury, ON
- Full-time
…they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may…
Added 5 mins ago
OH
Senior Product Manager, ONE ID
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
…they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may…
Added 5 mins ago
OH
Specialist, Performance, Accountability & Funding Allocation
Ontario Health | Santé Ontario
Sudbury, ON · Greater Sudbury, ON
- Full-time
…they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may…
Added 5 mins ago
TP
Shift Supervisor
Trivium Packaging
Blacks Harbour, NB
- $70,800 to $96,360 CAD / year
- Full-time
Develop job descriptions, JSA’s, maintenance and procedure manuals and provide classroom and on the job training as needed.
Added 5 mins ago
TC
Retail Store Associate Part Time Temporary Winners – Northland
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
- Part-time
This job posting is for an existing position vacancy within our organization.
Added 5 mins ago
J
Sr. Environmental Construction Project Manager
Jacobs
Calgary, AB
- $119,000 to $175,000 USD / year
- Full-time
…planning and permitting teams. This role offers an exciting opportunity to make a positive impact on the environment while working on critical infrastructure…
Added 5 mins ago
IH
Care Aide | Community Health Worker Casual
Interior Health Authority
Kaslo, BC
- Internship
This is a Casual opportunity. Casual Employees are not guaranteed hours of work and can range from 0-37.5 hours per week on an as-needed basis.
Added 5 mins ago
IH
Medical Laboratory Assistant
Interior Health Authority
Nelson, BC
- Full-time
This is a Relief Full Time (1.00) opportunity until the return of the incumbent.
Added 5 mins ago
OH
Director, System Strategy, Planning, Design & Implementation
Ontario Health | Santé Ontario
North Bay, ON
- Full-time
…they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may…
Added 5 mins ago
J
Sr. Environmental Construction Project Manager
Jacobs
AB · Edmonton, AB
- $119,000 to $175,000 USD / year
- Full-time
…planning and permitting teams. This role offers an exciting opportunity to make a positive impact on the environment while working on critical infrastructure…
Added 5 mins ago
IH
Food Service Worker
Interior Health Authority
Penticton, BC
- Internship
This is a Permanent Part Time (0.59) opportunity.
Added 5 mins ago
IH
Supervisor | Relational Security
Interior Health Authority
Kelowna, BC
- Part-time
Watch the video about our Relational Security Team to see why this is great opportunity -
Added 5 mins ago
IH
Food Service Worker
Interior Health Authority
Kelowna, BC
- Internship
This is a Casual opportunity. Casual Employees are not guaranteed hours of work and can range from 0-37.5 hours per week on an as-needed basis.
Added 5 mins ago
IH
Clinical Pharmacist
Interior Health Authority
Kelowna, BC
- Part-time
This is a Permanent Part Time (0.82) opportunity, working rotating day, evening and night shift.
Added 5 mins ago
IH
Clinical Pharmacist
Interior Health Authority
Kelowna, BC
- Part-time
This is a Permanent Part Time (0.62) opportunity, working rotating day, evening and night shift.
Added 5 mins ago
TC
Part Time
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Part-time
This job posting is for an existing position vacancy within our organization.
Added 5 mins ago
SG
Head Chef
Sidebar Grill
Chilliwack, BC
- Full-time
This is an exciting opportunity for someone who wants more than just a kitchen job - you’ll have the chance to help shape the team, systems, menu, and future of the restaurant.
Added 5 mins ago
WF
Prepared Foods Production Team Member (Deli / Culinary Prep) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to…
Added 5 mins ago
WF
Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Part Time
Whole Foods Market
Vancouver, BC
- Part-time
…and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to…
Added 5 mins ago
WF
Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to…
Added 5 mins ago
OH
Senior Project Manager, Program Initiatives
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may…
Added 5 mins ago
WF
Overnight Production Team Member (Prep) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs…

Manulife

Business Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Join our Insurance Technology Team!

Our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, dynamic, and efficient digital experiences.

We are looking for a Business Systems Analyst who enjoys connecting business needs with technology solutions. You will work across product, engineering, architecture, quality engineering, and other technology teams to translate business needs into clear technical requirements, assess impacts across interconnected systems, and help deliver solutions supporting our Insurance and Investment capabilities.

You will have an active role throughout the delivery lifecycle, from requirements analysis and solution design through implementation and validation. You will be part of a collaborative Agile team where we solve complex problems and continuously look for ways to improve how we deliver value.

Position Responsibilities:

Collaborate with business and technology partners to understand objectives, clarify requirements, and assess potential impacts across systems and processes.
Analyze high-level solution designs and translate them into clear technical requirements, user stories, acceptance criteria, and supporting documentation.
Assess upstream, downstream, integration, and system impacts to help ensure solutions address business requirements, technical dependencies, and delivery risks.
Leverage AI-enabled tools and practices to enhance requirements discovery, analysis, documentation, and solution design, while validating outputs for accuracy, compliance, and alignment with business objectives.
Partner with product, engineers, architects, Quality Engineers, and other analysts to support solution design and successful implementation.
Manage requirements, dependencies, and priorities across multiple concurrent initiatives and support incremental delivery within an Agile environment.
Create and maintain the artifacts needed to support implementation, including user stories, requirements, acceptance criteria, test results, approvals, and system documentation.
Perform functional testing, validate expected outcomes, and collaborate with team members to investigate defects and identify root causes.
Identify opportunities to improve system effectiveness and strengthen analysis, documentation, and delivery practices.
Maintain clear and organized system documentation to support ongoing development, delivery, and team knowledge.
Share knowledge and effective practices with team members to strengthen analysis, collaboration, and delivery across the team.

Required Qualifications:

5+ years proven track record as a Business System, or Technical Analyst, or as a Quality or Software Engineer.
Demonstrated experience in business systems analysis, technical analysis, or a related technology role, with experience translating business and technical needs into implementable solutions.
Strong analytical, technical, diagnostic, and problem-solving skills, with the ability to work through complex business and system requirements.
Experience gathering, analyzing, and documenting requirements and translating them into clear user stories and acceptance criteria.
Ability to understand technical designs, system interactions, dependencies, and potential downstream impacts.
Experience supporting solutions through the delivery lifecycle, including requirements analysis, implementation, validation, and defect resolution.
Strong written and verbal communication, collaboration, and facilitation skills.
Ability to distinguish critical business requirements from lower-priority needs and help balance business value, development effort, technical constraints, and risk.
Strong planning and organizational skills, including the ability to manage priorities and dependencies across multiple concurrent initiatives.
Experience collaborating effectively with product, engineering, architecture, quality engineering, and other technology partners.
Experience working within an Agile delivery environment and with tools such as Jira and Confluence, or comparable platforms.
Ability to learn new business processes, technologies, and tools and apply that knowledge effectively.
Willingness to share knowledge and support others in analysis, documentation, and collaboration practices.

Preferred Qualifications:

Post-secondary education in a relevant field or equivalent practical experience.
Experience working with microservices, APIs, or complex integrated enterprise applications.
Experience within Insurance, Financial Services, or Investment technology environments.
Experience with functional testing, defect analysis, or root-cause analysis.
Experience applying AI-assisted techniques to research, requirements discovery, analysis, documentation, or solution design.
Experience with tools and practices supporting requirements management, system analysis, and technical documentation.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Business Systems Analyst will collaborate with cross-functional teams to translate business needs into clear technical requirements and user stories. They will manage requirements throughout the delivery lifecycle, assess system impacts, and perform functional testing to ensure high-quality solutions.

Requirements

Candidates must have 5+ years of experience in business systems analysis or a related technical role with strong analytical and problem-solving skills. Proficiency in Agile environments and experience with tools like Jira and Confluence are required.

Skills

Business systems analysis
Technical analysis
Agile methodology
Requirements gathering
User stories
Acceptance criteria
System documentation
Functional testing
Defect analysis
Root-cause analysis
Jira
Confluence
API
Microservices
AI-enabled tools
Problem-solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Insurance Technology
Agile
Jira
Confluence
Microservices
APIs
Enterprise applications
Functional testing
Defect analysis
Root-cause analysis
Requirements discovery
Solution design
User stories
Acceptance criteria
System documentation
Financial services
Investment technology
AI-assisted techniques
Digital experiences
Quality engineering
Architecture
Product management
Data analysis
System integration
Technical requirements
Stakeholder collaboration
Delivery lifecycle
Risk assessment
Process improvement

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