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Added 11 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 11 mins ago
NB
Director, Portfolio Management
National Bank of Canada
Surrey, BC
- Full-time
lead a team of four underwriting professionals who report directly to you. In
Added 41 mins ago
H
Head of Marketing
Haystack
Canada
- Full-time
Lead and manage the marketing operations, automation, and analytics functions while scaling the team and technology stack
Added 41 mins ago
TC
Senior Data Engineer - Partnership Intelligence
Two Circles
Vancouver, BC
- Full-time
Two Circles is looking for a Lead Data Engineer to join our dynamic KORE Intelligence Platform team. In this role, you'll be a key part of our Partnership Intelligence > Measurement Team…
Added 41 mins ago
IS
Fund Development Manager
InspireHealth Supportive Cancer Care
Vancouver, BC
- Full-time
The Development Manager is a key member of the Development team and plays a central role in furthering InspireHealth’s fundraising, community outreach, and donor engagement goals.
Added 41 mins ago
DI
Solutions Architect
Dawn InfoTek
Toronto, ON
- Contract
We are seeking an experienced Solutions Architect to join our bank client’s Retail Digital Banking team. The successful candidate will be responsible for defining and designing end-to-end…
Added 41 mins ago
IW
Retail Sales Manager
Imagine Wireless Inc
Calgary, AB
- Full-time
Lead, coach, and motivate a team of Retail Sales Associates to achieve individual and store goals.
Added 41 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Ability to work in a fast paced, team environment with revenue deadlines.
Added 41 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
But we’re more than a shipping company. We’re a team of people who care about helping others succeed. We’re curious about how we can do things better, cheerful in how we show up, and always…
Added 57 mins ago
BC
Director, Construction (Life Sciences)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 57 mins ago
O
Senior AI Developer
OSEDEA
Montreal, QC
- Full-time
We’re a thriving and agile tech development firm. People are at the center of everything we do. Simply put, we care. Our team personally cares about our clients and the world around them,…
Added 57 mins ago
O
Lead Software Developer
OSEDEA
Montreal, QC
- Full-time
As a Lead Software Developer, we expect you to be disciplined regarding software development, ready and eager to lead projects and initiatives, and collaborate with and mentor technical and…
Added 1 hour ago
H
Marketing Director
Haystack
Canada
- $120,000 to $140,000 CAD / year
- Full-time
Lead and mentor the marketing team while overseeing agency and vendor partnerships
Added 1 hour ago
H
Senior People Partner
Haystack
Canada
- Full-time
…bridging the gap between organizational strategy and individual development, acting as a coach and advocate for team members across various…
Added 1 hour ago
V
Senior Manager, FP&A
Vaco
Markham, ON
- $140,000 to $155,000 CAD / year
- Full-time
Lead and develop a team of 3-4 Senior Financial Analysts
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 1 hour ago
AR
Sous Chef
Atria Retirement Canada - Kingsdale Chateau
Kingston, ON · ON-Kingston
- Full-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Contribute to the development and implementation of relevant IT policies, standards, and operating procedures within the team’s technical domain
Added 1 hour ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Lead the development and execution of the City’s Corporate Safety Strategy, establishing strategic priorities, objectives, performance measures, and accountabilities that align occupational…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 1 hour ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
As required, able to lead and guide a team of workers toward realizing the organization’s goals.
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to…
Added 1 hour ago
JH
Operations Manager
JMC HR Consulting
Saint John, NB
- Full-time
Lead and support coordination and administrative staff as the team grows.
Added 1 hour ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
Lead and mentor a team of six onshore and offshore cloud/platform engineers, overseeing hiring, performance management, and career development.

Manulife

Contract Management Senior Specialist

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Experience: Bachelor’s degree or equivalent business experience, with 3+ years of experience in Procurement, Strategic Sourcing, or Vendor Management.
Posting language: English
Posted: Oct 29, 2026

Original job description

As a Contract Management Senior Specialist you will play a critical role in driving vendor relationships, optimizing third‑party performance, and enabling strong business outcomes through strategic sourcing, contracting, and partnership management. You will collaborate across multiple business areas to ensure we secure competitive agreements, manage risks effectively, and deliver exceptional service to our internal stakeholders and customers.

Key Accountabilities

1. Vendor Contracting

Provide leadership and subject‑matter expertise across procurement projects and outsourcing initiatives, including the development, negotiation, and management of low and medium risk contracts.
Lead collaborative contracting activities with key stakeholders - including Business Units, Procurement, Legal, Risk, and Vendor Governance - covering RFIs, RFPs, MSAs, SOWs, amendments, change requests, and NDAs.
Ensure best‑in‑class service delivery and competitive commercial agreements by engaging appropriate stakeholder groups and adhering to required project, operational, procurement, and risk frameworks.
Act as a trusted advisor, ensuring alignment with all Procurement policies, sourcing best practices, and enterprise standards related to third-party contracting.

2. Relationship Management

Build proactive and trusted partnerships with stakeholders, Procurement, Legal, Risk, and Vendor Governance teams to identify cost‑effective, innovative solutions that enhance product and service delivery.
Partner closely with Vendor Governance Risk Management, Vendor Information Security Management, and Operational Risk to appropriately assess, mitigate, and manage third‑party risk.
Serve as a key liaison between vendors and business units, fostering strong collaboration, maintaining strategic alignment, and ensuring vendors are positioned to deliver optimal performance and innovation.

3. Vendor Performance Management

Oversee compliance with all enterprise risk policies and ensure that vendors meet requirements set out by Vendor Governance - such as risk assessments, scorecards, audits, and business continuity planning.
Develop deep expertise in existing and future contracts, ensuring a full understanding of vendor obligations and performance expectations.
Establish, track, and report on KPIs and SLAs to measure vendor performance and identify gaps or issues requiring corrective action.
Conduct regular performance reviews, operational meetings, and touchpoints to ensure strategic alignment, address emerging issues, and strengthen vendor accountability.

4. Issue Management

Lead the resolution of major service disruptions related to contracted services, working with business stakeholders and vendors to restore service quickly and effectively.
Act as the primary escalation point for complex vendor‑related issues, driving root‑cause analysis and long‑term corrective actions.

Qualifications:

Bachelor’s degree or equivalent business experience, with 3+ years of experience in Procurement, Strategic Sourcing, or Vendor Management.
Strong knowledge of insurance business operations, procurement processes, sourcing methodologies, contract law, and regulations relevant to third‑party engagements.
Proven ability to build strong internal and external relationships and navigate complex stakeholder environments.
Excellent collaboration, negotiation, and influencing skills, with the ability to balance business needs, vendor capabilities, and contractual obligations.
Excellent communication and presentation skills, including experience presenting to senior and executive audiences.
Strong analytical, problem‑solving, consulting, and conflict‑management skills.
Highly self‑motivated with a strong drive for quality outcomes and the ability to achieve results through cross‑functional or indirect resources.
Demonstrated project management experience.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Specialist will lead vendor contracting, negotiation, and performance management to ensure competitive agreements and effective risk mitigation. They will act as a primary liaison between vendors and business units to resolve service issues and drive long-term corrective actions.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in procurement, strategic sourcing, or vendor management. Strong knowledge of contract law, insurance business operations, and the ability to navigate complex stakeholder environments are essential.

Skills

Contract management
Strategic sourcing
Vendor management
Procurement
Negotiation
Risk management
Contract law
Stakeholder management
Project management
KPI tracking
SLA management
Analytical skills
Problem-solving
Conflict management
Communication skills
Presentation skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Contract Management
Strategic Sourcing
Vendor Management
Procurement
RFI
RFP
MSA
SOW
NDA
Risk Management
Vendor Governance
KPI
SLA
Contract Law
Insurance
Project Management
Compliance
Business Continuity Planning
Stakeholder Engagement
Operational Risk
Information Security
Negotiation
Conflict Resolution
Root-cause Analysis
Financial Services

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