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Added 8 mins ago
SA
Senior Associate (m/f/d) Equity Index Client Operations
Solactive AG
Toronto, ON
- Full-time
Lead client onboarding and technology initiatives, coordinating configuration, testing, implementation, and follow-up.
Added 15 mins ago
PC
Director, Operations
Provincial Credit Union
Charlottetown, PE
- Full-time
Lead operational planning, process improvement and standardization initiatives to improve efficiency, strengthen controls and enhance the member and employee experience.
Added 19 mins ago
PC
Director, Member Experience
Provincial Credit Union
Charlottetown, PE
- Full-time
Lead the development and ongoing improvement of PCU’s member experience strategy, framework and priority member journeys.
Added 21 mins ago
PC
Financial Advice Manager
Provincial Credit Union
Charlottetown, PE
- Full-time
Lead Financial Service Officer onboarding and training, developing learning resources and programs that build the knowledge and skills required to provide effective financial advice.
Added 22 mins ago
YC
Child Care Director (Full Time)
YMCA Calgary
Canada
- Full-time
…people of all ages and life stages to belong, grow, thrive and…
Added 22 mins ago
IF
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iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
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Added 22 mins ago
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(CAN) Gérant du service à la clientèle
Walmart
Montreal, QC
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 22 mins ago
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(CAN) Leader d'équipe, stockage 2
Walmart
Mascouche, QC
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Added 22 mins ago
Supervisor, Visitor Experience (Program Admin Officer 3)
The Government of Nova Scotia
Shubenacadie, NS
You will supervise, lead, motivate and develop the facility’s Visitor Services staff, volunteers and students. You will ensure the continued upkeep of the wetland centre’s premises and…
Added 35 mins ago
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Afterschool Program Leader
BGC Charlottetown
Charlottetown, PE
- Part-time
The Program instructor at BGC Charlottetown will act as a lead team member when it comes to facilitating activities and lessons with the children in their assigned program areas. Examples…
Added 38 mins ago
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Supervisor, Centralized Scheduling
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 38 mins ago
SH
Health Care Aide
SE Health
AB · Edmonton, AB
- Temporary
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 38 mins ago
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Health Care Aide
SE Health
AB · Edmonton, AB
- Temporary
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 38 mins ago
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Store Manager
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- Full-time
Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
Added 38 mins ago
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Software Engineering SMTS
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Added 38 mins ago
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…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 38 mins ago
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Senior Policy Advisor
E3G
Toronto, ON
- $82,156 to $87,156 CAD / year
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Project manage coal transition partnerships: Lead the day-to-day project management of a portfolio of coal transition partnerships with countries and businesses. Ensure alignment on…
Added 38 mins ago
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Added 38 mins ago
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Added 38 mins ago
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…of earth? Reporting to the department head, you will act as lead designer and project manager. You will manage urban infrastructure projects from start to finish: needs assessment,…
Added 38 mins ago
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Solutions Consultant
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Lead product demonstrations and technical presentations to showcase solutions.
Added 38 mins ago
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Software Validation Technologist
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- Full-time
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Added 38 mins ago
Field Sales Representative, Enterprise Greenfield, Google Cloud
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…aligning them with Google Cloud's portfolio of solutions. You will lead the business process, from initiating customer conversations to orchestrating internal and external teams to deliver…
Added 38 mins ago
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Manulife

Contract Management Senior Specialist

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Experience: Bachelor’s degree or equivalent business experience, with 3+ years of experience in Procurement, Strategic Sourcing, or Vendor Management.
Posting language: English
Posted: Oct 29, 2026

Original job description

As a Contract Management Senior Specialist you will play a critical role in driving vendor relationships, optimizing third‑party performance, and enabling strong business outcomes through strategic sourcing, contracting, and partnership management. You will collaborate across multiple business areas to ensure we secure competitive agreements, manage risks effectively, and deliver exceptional service to our internal stakeholders and customers.

Key Accountabilities

1. Vendor Contracting

Provide leadership and subject‑matter expertise across procurement projects and outsourcing initiatives, including the development, negotiation, and management of low and medium risk contracts.
Lead collaborative contracting activities with key stakeholders - including Business Units, Procurement, Legal, Risk, and Vendor Governance - covering RFIs, RFPs, MSAs, SOWs, amendments, change requests, and NDAs.
Ensure best‑in‑class service delivery and competitive commercial agreements by engaging appropriate stakeholder groups and adhering to required project, operational, procurement, and risk frameworks.
Act as a trusted advisor, ensuring alignment with all Procurement policies, sourcing best practices, and enterprise standards related to third-party contracting.

2. Relationship Management

Build proactive and trusted partnerships with stakeholders, Procurement, Legal, Risk, and Vendor Governance teams to identify cost‑effective, innovative solutions that enhance product and service delivery.
Partner closely with Vendor Governance Risk Management, Vendor Information Security Management, and Operational Risk to appropriately assess, mitigate, and manage third‑party risk.
Serve as a key liaison between vendors and business units, fostering strong collaboration, maintaining strategic alignment, and ensuring vendors are positioned to deliver optimal performance and innovation.

3. Vendor Performance Management

Oversee compliance with all enterprise risk policies and ensure that vendors meet requirements set out by Vendor Governance - such as risk assessments, scorecards, audits, and business continuity planning.
Develop deep expertise in existing and future contracts, ensuring a full understanding of vendor obligations and performance expectations.
Establish, track, and report on KPIs and SLAs to measure vendor performance and identify gaps or issues requiring corrective action.
Conduct regular performance reviews, operational meetings, and touchpoints to ensure strategic alignment, address emerging issues, and strengthen vendor accountability.

4. Issue Management

Lead the resolution of major service disruptions related to contracted services, working with business stakeholders and vendors to restore service quickly and effectively.
Act as the primary escalation point for complex vendor‑related issues, driving root‑cause analysis and long‑term corrective actions.

Qualifications:

Bachelor’s degree or equivalent business experience, with 3+ years of experience in Procurement, Strategic Sourcing, or Vendor Management.
Strong knowledge of insurance business operations, procurement processes, sourcing methodologies, contract law, and regulations relevant to third‑party engagements.
Proven ability to build strong internal and external relationships and navigate complex stakeholder environments.
Excellent collaboration, negotiation, and influencing skills, with the ability to balance business needs, vendor capabilities, and contractual obligations.
Excellent communication and presentation skills, including experience presenting to senior and executive audiences.
Strong analytical, problem‑solving, consulting, and conflict‑management skills.
Highly self‑motivated with a strong drive for quality outcomes and the ability to achieve results through cross‑functional or indirect resources.
Demonstrated project management experience.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Senior Specialist will lead vendor contracting, negotiation, and performance management to ensure competitive agreements and effective risk mitigation. They will act as a primary liaison between vendors and business units to resolve service issues and drive long-term corrective actions.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in procurement, strategic sourcing, or vendor management. Strong knowledge of contract law, insurance business operations, and the ability to navigate complex stakeholder environments are essential.

Skills

Contract management
Strategic sourcing
Vendor management
Procurement
Negotiation
Risk management
Contract law
Stakeholder management
Project management
KPI tracking
SLA management
Analytical skills
Problem-solving
Conflict management
Communication skills
Presentation skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Contract Management
Strategic Sourcing
Vendor Management
Procurement
RFI
RFP
MSA
SOW
NDA
Risk Management
Vendor Governance
KPI
SLA
Contract Law
Insurance
Project Management
Compliance
Business Continuity Planning
Stakeholder Engagement
Operational Risk
Information Security
Negotiation
Conflict Resolution
Root-cause Analysis
Financial Services

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