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Added 3 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 3 mins ago
F
Office Administrator [PM Shift]
Factor_
Calgary, AB
- Full-time
…office and help to improve company procedures and day-to-day…
Added 3 mins ago
TS
Part-Time Fuel Truck Driver
The Seaboard Transport Group
Barrie, ON
- Part-time
…opportunity to work close to home or relocate. We currently have operations in all major cities across Canada and into the…
Added 3 mins ago
AT
Recruitment Coordinator
Armour Transportation Systems
Moncton, NB
- Full-time
Team Spirit: Collaborate with recruiters, operations, compliance, and leadership to make things happen.
Added 3 mins ago
Fuel Truck Driver - Part Time
The Seaboard Transport Group
Barrie, ON
…opportunity to work close to home or relocate. We currently have operations in all major cities across Canada and into the…
Added 3 mins ago
VI
Forklift Operator/Labourer
Vitacore Industries Inc.
Dorchester, ON
- $24 to $26 CAD / hour
- Full-time
Support high-volume battery sorting operations by continuously supplying production lines with incoming material.
Added 6 mins ago
CA
Head of Planning and Management Control
Crédit Agricole CIB
Montreal, QC
- Full-time
Crédit Agricole CIB (CA-CIB) Canada is the home of Crédit Agricole CIB Canada Branch and Crédit Agricole Services & Operations.
Added 6 mins ago
KW
Human Resources Generalist (Langley)
Kinetic Wireless - Rogers Authorized Dealer
Langley (District), BC · Langley, BC
- Full-time
2-5 years of experience in HR operations, recruitment, employee relations and general HR administration.
Added 6 mins ago
1
Registered Dental Hygienist - Grasslands Dental
123Dentist
Regina, SK
- Full-time
We provide the non-clinical backbone for dental teams across the country, offering HR, marketing, finance, operations, and procurement support so local clinics can focus on what matters…
Added 6 mins ago
GC
REQ26-146- Coordinator-Talent Management and Organizational DevelopmentNew
Glencore Canada
Quebec, QC
- Full-time
…and market operator of more than 90 commodities. The Group's operations encompass some 150 mining and metallurgical sites, oil installations and agricultural holdings. The company employs…
Added 8 mins ago
SM
Project Manager III Clinical Projects and Operations
St. Michael's Hospital
Toronto, ON
- Temporary
The Project Manager III - Clinical Projects and Operations is responsible for planning and delivering initiatives in the clinical programs across Unity Health’s three sites. Working in…
Added 14 mins ago
BH
Assistant Comptroller
BC Housing
Burnaby, BC
- Full-time
Considerable accounting experience in large and computerized accounting operations in the public or non-profit sector, including experience in the preparation of financial statements and…
Added 14 mins ago
J
Manager, Culture
Jobgether
Canada
- Full-time
Manage senior leadership development: Oversee the Senior Leadership Program, including participant experience, program operations, stakeholder communications, and relationships with…
Added 14 mins ago
NS
2627-106 (b) - Research Associate (CS7) - Annapolis Valley Campus
Nova Scotia Community College - NSCC
Middleton, NS
- Temporary
…Research Scientist. This involves assisting with day-to-day operations of a project to meet the research objectives and commitments with collaborating partners and funding…
Added 14 mins ago
SM
29954-RFR-DTS-072 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Collaborate closely with cross-functional teams, including IT, operations, and management, to ensure alignment between business and technology solutions.
Added 14 mins ago
SM
RQ11331 – Application Support Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…websites. The ideal candidate will have experience in help desk operations, end-user support, ticket management, troubleshooting, and application support, with advanced verbal and written…
Added 14 mins ago
TR
Advisor, Indigenous Relations
Teck Resources Limited
Trail, BC
- $90,000 to $118,000 CAD / year
- Full-time
Teck’s Trail Operations, located in the community of Trail in British Columbia, is one of the world’s largest fully integrated zinc and lead smelting and refining complexes. Located in the…
Added 14 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Manage AI pilots, project delivery, release approvals, and transition to ongoing operations.
Added 14 mins ago
VI
Processing Plant Associate
Vitacore Industries Inc.
Dorchester, ON
- $25 CAD / hour
- Full-time
Vitacore is seeking a dependable, physically capable, and safety-conscious Processing Plant Operator to join our Ontario operations team.
Added 14 mins ago
FC
CAN Driver
FedEx Canada
Comox, BC
- Part-time
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Added 14 mins ago
WC
Staff Pharmacist
Walmart Canada
Chatham-Kent, ON · Chatham, ON
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 16 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Windsor, ON
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 16 mins ago
S
Polisher - Evening Shift
Safran
Mirabel, QC
- Full-time
…landing gear components according to specifications. These operations require a high level of precision to create the exact dimensions to accommodate other mechanical parts…
Added 19 mins ago
FH
Gérant de département mode
Fuze HR Solutions
Pointe-Claire, QC
- Full-time
Veiller au bon fonctionnement quotidien des opérations commerciales;
Added 19 mins ago
GC
Human Resources – Apply For Future Opportunities
Glencore Canada
Vancouver, BC
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.

Manulife

Customer Service Professional

Halifax, NS, Canada

$38,175.00 CAD - $63,625.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $38,175.00 CAD - $63,625.00 CAD
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Join our dynamic and growing Operations team as a Customer Service Representative, where you will play a pivotal role in delivering outstanding service to our valued clients. We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better.

As part of our team, you will have the opportunity to engage with customers, provide insightful solutions, and support them in navigating their insurance needs, all while being part of an encouraging and innovative work environment.

Position Responsibilities:

Deliver reliable and professional service to Manulife clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations.
Provide effective, timely resolution to customer inquiries, striving for first-call resolution and translating problem scenarios into positive service experiences.
Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace.
Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels.
Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs.
Ensure customer service excellence by listening carefully, empathizing in high-pressure situations, and adhering to privacy and transaction processing procedures.

Qualifications:

Proven experience in customer service, with prior experience in the insurance industry considered a valuable asset.
Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines.
Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure.
Proficient in computer operations and adept at using technology to enhance customer service.
Highly customer-focused, with a focus on taking practical actions to resolve issues and meet client needs.
Proven concern for organization and quality, with a creative approach to problem-solving and a flexible attitude.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Nova Scotia, Halifax, 2727 Joseph Howe Drive

Working Arrangement

Hybrid

Salary range is expected to be between

$38,175.00 CAD - $63,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

Provide professional and reliable service to clients by resolving inquiries and ensuring customer satisfaction. Collaborate with team members to maintain service levels while adhering to privacy and processing procedures.

Requirements

Requires proven experience in customer service, with insurance industry experience considered an asset. Candidates must possess strong time management, teamwork, and computer proficiency skills.

Skills

Customer service
Time management
Teamwork
Collaboration
Problem-solving
Computer operations
Communication
Empathy
Conflict resolution
Attention to detail
Adaptability
Insurance industry knowledge

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Operations
Insurance
Financial Services
Client Relations
First-call Resolution
Data Privacy
Transaction Processing
Time Management
Team Collaboration
Problem Solving
Computer Literacy
Professionalism
Incentive Programs
Hybrid Work
Manulife
John Hancock

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