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Added 3 hours ago
AC
Business operations analyst
ALTEN Canada
Montréal, QC
- $75,000 to $80,000 CAD / year
- Full-time
- Hybrid
Added 4 hours ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 6 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 10 hours ago
CI
Sr. Professional Engineer
Calian in Space & Technology
Ottawa, ON
- Full-time
Canadian Special Operations Forces Command Headquarters;
Added 12 hours ago
OT
Lead Financial Analyst
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…a collaborative work style and possesses a clear client and operations focus, with a passion for business…
Added 14 hours ago
A
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Ottawa, ON · Toronto, ON
- Full-time
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Toronto, ON
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Added 19 hours ago
R
VP of Marketing Operations
Revun
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- Internship
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Added 21 hours ago
K
Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
Added 1 day ago
MA
EOI: CARE+ IT Business Systems Analyst
Muskoka Algonquin Healthcare
Huntsville, ON
- Full-time
Expressions of interest are being accepted from employees who wish to work as an IT Business Systems Analyst for the CARE+ Electronic Medical Records (EMR) Project.
Added 1 day ago
ES
Senior Business Analyst
EPAM Systems
Toronto, ON
- Full-time
As a Senior Business Analyst, you will work closely with business stakeholders, technology teams, and subject matter experts to analyse requirements, deliver solutions, and support the…
Added 1 day ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…partner up with the CRM Manager within Commercial & Marketing Operations, and serve as a key business-facing DD&T partner, helping local teams maximize value from customer engagement…
Added 1 day ago
T
Data Products Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…partner, data or analytics product owner, BI/analytics business analyst, or analytics/operations consultant (an “analytics translator” profile). Pharmaceutical or other regulated-industry…
Added 1 day ago
T
Analyste Des Systèmes D'affaires (BSA) / Business Systems Analyst (BSA)
TEKsystems
Montreal, QC
- $80 to $90 CAD / hour
- Contract
Business Systems Analyst | Microsoft Dynamics 365 Finance & Operations
Added 1 day ago
T
Customer Service Analyst - Investment Banking - Hybrid 1 Day/M In Office
TEKsystems
Toronto, ON
- $22 to $24 CAD / hour
- Full-time
About the Role We're hiring a Customer Service Analyst to join a busy, collaborative investment services team at one of Canada's leading financial institutions. You'll support internal…
Added 1 day ago
C
New Analyst Program
Clarity
Vancouver, BC
- $65,000 to $85,000 CAD / year
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We're looking for exceptional new graduates and early career professionals to join Clarity as a New Analyst in June 2027. This is an opportunity to accelerate your career by working…
Added 1 day ago
C
Analyst, Sales & Trading
Clarity
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- $90,000 to $150,000 CAD / year
- Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 1 day ago
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Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
- $110,000 to $190,000 CAD / year
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As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 1 day ago
SP
Analyst/Sr. Analyst, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
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Added 1 day ago
G
COO/CFO - GovernGPT (Montreal)
GovernGPT
Montreal, QC
- $150,000 to $220,000 USD / year
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In reality, you’ll be simultaneously an ops analyst and a COO and a CFO. That means all the below to start with:
Added 1 day ago
ECH - Senior Financial Analyst
The Employee Experience Team
Vaughan, ON
Empire Homes is seeking a Senior Financial Analyst! In this position, you will be responsible for developing, interpreting, and maintaining complex financial and operational models to…
Added 1 day ago
AC
D365 F&O Functional Analyst
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- Full-time
The D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages…
Added 1 day ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
Company, Department: Emera Energy, Commercial Operations
Added 1 day ago
P
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 1 day ago
C
Optimization & Process Engineering Analyst Co-op (16 Month Term)
CIBC
Toronto, ON
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…and implementing practical solutions that quickly streamline operations across the…

Manulife

CyberArk Operations Analyst (Idira)

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

The CyberArk Operations Analyst (Idira) is a key member of the Privileged Access Services Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk services. This role manages incidents, service requests, operational activities, and user inquiries while ensuring service delivery aligns with established service level agreements (SLAs).

Working closely with operational and engineering teams, the CyberArk Operations Analyst (Idira) supports troubleshooting, platform maintenance, service improvements, and project initiatives. The successful candidate will bring strong technical problem-solving skills, effective communication abilities, and a commitment to providing an exceptional service experience to both business and technology stakeholders.

Position Responsibilities:
Operational Support

Provide day-to-day operational support for CyberArk and Privileged Access Management (PAM) services.
Manage incidents, service requests, and operational tasks in accordance with established SLAs.
Monitor service health and support the onboarding, maintenance, and management of privileged accounts.
Ensure all activities, requests, and resolutions are accurately documented within the organization's ticketing systems.

Troubleshooting & Problem Resolution

Investigate, troubleshoot, and resolve CyberArk-related issues and privileged access concerns.
Assist in identifying root causes and implementing corrective actions to reduce recurring issues.
Collaborate with engineering teams to support complex technical issues, upgrades, platform enhancements, and service improvements.

Collaboration & Stakeholder Support

Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Provide timely updates and clear communication throughout the lifecycle of incidents and service requests.
Contribute to a collaborative and inclusive team environment by supporting colleagues across operations and engineering functions.

Process Improvement & Documentation

Maintain operational procedures, knowledge articles, and support documentation.
Identify opportunities to improve service quality, operational efficiency, and the overall user experience.
Participate in continuous improvement initiatives and projects that strengthen the Privileged Access Services program.

Required Qualifications:

2-5 years of experience in cybersecurity operations, identity and access management (IAM), privileged access management (PAM), or IT operations.
2-5 years of hands-on experience supporting CyberArk solutions and privileged access management processes.
Experience working with ticketing platforms such as ServiceNow, Jira, Remedy, or similar tools.
Understanding of incident management, request fulfillment, and SLA-driven support models.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Proven ability to communicate professionally with stakeholders through various communication channels.
Experience collaborating effectively with both technical and business teams.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Demonstrated commitment to customer service, teamwork, and continuous improvement.

Preferred Qualifications:

Experience supporting one or more CyberArk components, including:
Privileged Access Manager (PAM)
Password Vault Web Access (PVWA)
Central Policy Manager (CPM)
Privileged Session Manager (PSM)
Privileged Threat Analytics (PTA)
Endpoint Privilege Manager (EPM)
CyberArk Defender, Sentry, Guardian, or related CyberArk certifications.
Familiarity with IAM principles, privileged access management practices, and security best practices.
Experience supporting enterprise security platforms within large and complex environments.
Knowledge of Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Linux, and networking fundamentals.
Experience supporting audit, regulatory compliance, and security governance requirements.
Experience with automation or scripting using PowerShell, Python, or similar technologies.
ITIL Foundation certification or experience working within ITIL-based service management environments

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The CyberArk Operations Analyst manages day-to-day operations, support, and maintenance of CyberArk services while ensuring alignment with service level agreements. They also collaborate with engineering teams to troubleshoot issues, implement service improvements, and support privileged access requirements.

Requirements

Candidates must have 2-5 years of experience in cybersecurity operations, IAM, or PAM, with hands-on experience supporting CyberArk solutions. Strong troubleshooting, analytical, and communication skills are required, along with experience using ticketing platforms like ServiceNow or Jira.

Skills

CyberArk
Privileged Access Management
IAM
Incident management
ServiceNow
Jira
Remedy
Troubleshooting
Analytical skills
Communication skills
Windows Server
Active Directory
Microsoft Entra ID
Linux
Networking
ITIL

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

CyberArk
Privileged Access Management
IAM
Cybersecurity
IT Operations
ServiceNow
Jira
Remedy
Incident Management
SLA
Windows Server
Active Directory
Microsoft Entra ID
Linux
Networking
ITIL
PowerShell
Python
Automation
Compliance
Security Governance
PVWA
CPM
PSM
PTA
EPM
CyberArk Defender
CyberArk Sentry
CyberArk Guardian

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