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Added 28 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
Added 2 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 2 hours ago
M
Marsh People and Investment - Compensation Consulting Analyst - Toronto - 2027 New Grads
Marsh
Toronto, ON
- Full-time
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…
Added 2 hours ago
M
Marsh People and Investment - Compensation Consulting Analyst - Ottawa- 2027 New Grads
Marsh
Ottawa, ON
- Full-time
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…
Added 3 hours ago
T&
Reporting and Data Manager - Enterprise
Turner & Townsend
Toronto, ON
- Full-time
Bachelor's degree in data analytics, information systems, engineering, business, or a related field, or equivalent demonstrated experience.
Added 4 hours ago
TS
Financial Analyst
The St. Lawrence Seaway Management Corporation
Cornwall, ON
- Full-time
…corridor that keeps the Canadian economy moving. At the Seaway, financial decisions shape how a critical piece of North American infrastructure operates. Your financial analyses and reports…
Added 4 hours ago
YO
CRE Analyst
YFK Office Lease
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…analysis across various projects to optimize company growth and business. You will manipulate datasets, create financial models, and summarize findings in a succinct manner for client's…
Added 4 hours ago
AC
Analyste Financier
Aston Carter
Montreal, QC
- $43 to $51 CAD / hour
- Contract
The Financial Analyst serves as a financial business partner to the leadership teams of several subsidiaries and plays a key role in financial analysis, budgeting, forecasting, and…
Added 4 hours ago
B
Analyst, Trading Operations
BMO
Toronto, ON
- Full-time
Burgundy Asset Management LTD is a division of BMO Financial Group. Within BMO Wealth Management, Burgundy functions as an independent line of business. Burgundy Asset Management Ltd is a…
Added 4 hours ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Junior IT Analyst supports day-to-day technology operations while helping transform financial and operational data into accurate, meaningful reports and dashboards. This role is suited…
Added 5 hours ago
C
Analyste d’affaires – Finance & Comptabilité
CGI
Montreal, QC
- Full-time
CGI Montreal is looking for a detail-oriented and inquisitive Business Analyst who is equally comfortable with accounting processes and data investigation. In this role, you will act as a…
Added 5 hours ago
TR
Business Analyst
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $95,000 to $118,000 CAD / year
- Full-time
…broader Corporate Development team, the Corporate Development Business Analyst is responsible for: (1) the development of analyses of a broad range of strategic, economic, financial and…
Added 5 hours ago
BR
Jr. Financial Analyst
Brookfield Residential
Calgary, AB
- Full-time
The Junior Financial Analyst, Reporting & Forecasting (Vena) is responsible for supporting the Finance & Planning function for Alberta Homes. This is done through preparing and…
Added 6 hours ago
GA
Analyste fonctionnel - FICO | Functional Analyst - FICO
Groupe Avversita
Montreal, QC
- Full-time
As an SAP FICO Analyst, you will play a key role in our customers' digital transformation, supporting them in their financial processes. On the project, you will be able to optimize an…
Added 6 hours ago
X
Senior Financial Planning Analyst
Xpera
AB · Edmonton, Alberta
- Full-time
We are excited to introduce a new Senior Financial Planning Analyst role within our Finance team. This net-new position reflects our continued investment in strengthening financial insight,…
Added 6 hours ago
Sr. Financial Analyst, R&D and BU Finance
SiTime Corporation
Ottawa, ON
The Senior Financial Analyst is a business-finance partner supporting R&D and BU Finance leaders with planning, forecasting, close, and decision support. The role owns analytics and…
Added 7 hours ago
AC
Senior Associate, Investment Consulting
Aon Corporation
Montreal, QC
- Full-time
Minimum of 2 years of proven experience in a financial/investment consulting, insurance, economics, capital markets pension environment working in an analyst capacity is preferred
Added 7 hours ago
7
Senior Data Analyst, GTM Operations
7shifts
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 7 hours ago
AG
Project Cost Analyst
Artemis Gold - Blackwater Project
BC
- Temporary
Reporting to the Project Manager, the Project Cost Analyst provides site-based support for cost control, financial tracking and reporting across capital construction projects. The role is…
Added 7 hours ago
AC
Analyst, Store Accounting (Maternity leave replacement)
Alimentation Couche-Tard
Laval, QC
- Full-time
…within the Operational Accounting team, the Store Accounting Analyst will provide an accounting service to the stores under his responsibility while analyzing what concerns the merchandise…
Added 8 hours ago
WC
Senior Analyst, Audit
Walmart Canada
Mississauga, ON
- Full-time
This role executes financial, operational, or compliance audits, including advanced data analytics, within set timelines. It may review audit working papers as required. The role assists in…
Added 8 hours ago
MM
Marsh People and Investment - Compensation Consulting Analyst - Toronto - 2027 New Grads
Marsh McLennan
Toronto, ON
- Full-time
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…
Added 8 hours ago
B
Analyst, Reporting & Operations
BCI
Victoria, BC · CA Victoria
- Full-time
Reporting to the Senior Vice President, Corporate Risk & Audit, the Analyst, Reporting & Operations provides reporting and communications expertise, business partnership, and project…
Added 8 hours ago
Director, Tax
Trans Mountain
Calgary, AB
…accountability for tax planning and advisory, compliance, tax-related financial reporting, relationships with tax authorities, dispute resolution and tax governance for Trans Mountain's…

Manulife

CyberArk Operations Analyst (Idira)

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

The CyberArk Operations Analyst (Idira) is a key member of the Privileged Access Services Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk services. This role manages incidents, service requests, operational activities, and user inquiries while ensuring service delivery aligns with established service level agreements (SLAs).

Working closely with operational and engineering teams, the CyberArk Operations Analyst (Idira) supports troubleshooting, platform maintenance, service improvements, and project initiatives. The successful candidate will bring strong technical problem-solving skills, effective communication abilities, and a commitment to providing an exceptional service experience to both business and technology stakeholders.

Position Responsibilities:
Operational Support

Provide day-to-day operational support for CyberArk and Privileged Access Management (PAM) services.
Manage incidents, service requests, and operational tasks in accordance with established SLAs.
Monitor service health and support the onboarding, maintenance, and management of privileged accounts.
Ensure all activities, requests, and resolutions are accurately documented within the organization's ticketing systems.

Troubleshooting & Problem Resolution

Investigate, troubleshoot, and resolve CyberArk-related issues and privileged access concerns.
Assist in identifying root causes and implementing corrective actions to reduce recurring issues.
Collaborate with engineering teams to support complex technical issues, upgrades, platform enhancements, and service improvements.

Collaboration & Stakeholder Support

Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Provide timely updates and clear communication throughout the lifecycle of incidents and service requests.
Contribute to a collaborative and inclusive team environment by supporting colleagues across operations and engineering functions.

Process Improvement & Documentation

Maintain operational procedures, knowledge articles, and support documentation.
Identify opportunities to improve service quality, operational efficiency, and the overall user experience.
Participate in continuous improvement initiatives and projects that strengthen the Privileged Access Services program.

Required Qualifications:

2-5 years of experience in cybersecurity operations, identity and access management (IAM), privileged access management (PAM), or IT operations.
2-5 years of hands-on experience supporting CyberArk solutions and privileged access management processes.
Experience working with ticketing platforms such as ServiceNow, Jira, Remedy, or similar tools.
Understanding of incident management, request fulfillment, and SLA-driven support models.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Proven ability to communicate professionally with stakeholders through various communication channels.
Experience collaborating effectively with both technical and business teams.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Demonstrated commitment to customer service, teamwork, and continuous improvement.

Preferred Qualifications:

Experience supporting one or more CyberArk components, including:
Privileged Access Manager (PAM)
Password Vault Web Access (PVWA)
Central Policy Manager (CPM)
Privileged Session Manager (PSM)
Privileged Threat Analytics (PTA)
Endpoint Privilege Manager (EPM)
CyberArk Defender, Sentry, Guardian, or related CyberArk certifications.
Familiarity with IAM principles, privileged access management practices, and security best practices.
Experience supporting enterprise security platforms within large and complex environments.
Knowledge of Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Linux, and networking fundamentals.
Experience supporting audit, regulatory compliance, and security governance requirements.
Experience with automation or scripting using PowerShell, Python, or similar technologies.
ITIL Foundation certification or experience working within ITIL-based service management environments

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The CyberArk Operations Analyst manages day-to-day operations, support, and maintenance of CyberArk services while ensuring alignment with service level agreements. They also collaborate with engineering teams to troubleshoot issues, implement service improvements, and support privileged access requirements.

Requirements

Candidates must have 2-5 years of experience in cybersecurity operations, IAM, or PAM, with hands-on experience supporting CyberArk solutions. Strong troubleshooting, analytical, and communication skills are required, along with experience using ticketing platforms like ServiceNow or Jira.

Skills

CyberArk
Privileged Access Management
IAM
Incident management
ServiceNow
Jira
Remedy
Troubleshooting
Analytical skills
Communication skills
Windows Server
Active Directory
Microsoft Entra ID
Linux
Networking
ITIL

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

CyberArk
Privileged Access Management
IAM
Cybersecurity
IT Operations
ServiceNow
Jira
Remedy
Incident Management
SLA
Windows Server
Active Directory
Microsoft Entra ID
Linux
Networking
ITIL
PowerShell
Python
Automation
Compliance
Security Governance
PVWA
CPM
PSM
PTA
EPM
CyberArk Defender
CyberArk Sentry
CyberArk Guardian

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