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Added 17 mins ago
PC
Analyst, Technology Governance (Data)
Payments Canada
ON · Ontario, Canada
- Full-time
Reporting to the Manager, Technology Governance, the Analyst will drive the operational execution, cross-functional coordination, and continuous monitoring of enterprise Data Governance,…
Added 19 mins ago
C
Apps Dev Tech Lead Analyst
Citi
Mississauga, ON
- Full-time
Added 47 mins ago
IG
Identity Access Management Analyst (IAM) - Banking
Insight Global
Toronto, ON
- $43 to $50 CAD / hour
- Contract
4-8 years of experience working as an IAM Analyst at a major bank
Added 1 hour ago
FR
US Corporates - Credit Analyst, Senior Analyst - Gaming, Lodging & Leisure - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Credit Analyst, Senior Analyst – Gaming, Lodging & Leisure
Added 1 hour ago
FR
Project & Infrastructure Finance - Credit Analyst, Director (Legal) - Toronto
Fitch Ratings
Toronto, ON
- Full-time
Project & Infrastructure Finance – Credit Analyst, Director (Legal)
Added 2 hours ago
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Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
- Full-time
Added 3 hours ago
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Quality Engineering Analyst
Infosys
Calgary, AB
- Full-time
Infosys is seeking a Quality Engineering Analyst
Added 7 hours ago
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 7 hours ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 10 hours ago
FR
US Corporates - Credit Analyst, Associate Director - Retail & Consumer - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Credit Analyst, Associate Director – Retail & Consumer
Added 10 hours ago
P
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Added 12 hours ago
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Principal Security & Compliance Analyst
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk is seeking an experienced Compliance Analyst to lead key aspects of its Sarbanes-Oxley (SOX) IT General Controls (ITGC) program. This individual contributor role combines deep…
Added 12 hours ago
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Analyst, Corporate Strategy-EN
CAE
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Analyst, Global Strategy will work closely with the Chief Strategy Officer (CSO), Director of Global Strategy and Director of Global Strategy and Special Projects to identify, analyze,…
Added 12 hours ago
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Financial Analyst - Investment Banking
KSM (Katz, Sapper & Miller)
Grand Rapids, MB
- Full-time
The financial analyst position serves to support the KSM Corporate Finance team in managing its M&A and capital raise client engagement projects. Specific responsibilities include:
Added 16 hours ago
M
Canada Operations Analyst
Manulife
Toronto, ON
- Full-time
…orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable…
Added 16 hours ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Added 16 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 17 hours ago
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Apps Dev Tech Lead Analyst - C13 - MISSISSAUGA
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 20 hours ago
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Analyst, Corporate Strategy
CAE
Montreal, QC
- Full-time
The Analyst, Global Strategy will work closely with the Chief Strategy Officer (CSO), Director of Global Strategy and Director of Global Strategy and Special Projects to identify, analyze,…
Added 20 hours ago
S
Cybersecurity Analyst
Signode
Halton Hills, ON
- Full-time
The Cybersecurity Analyst is a key member of Signode's Cybersecurity team, responsible for monitoring, detecting, investigating, and responding to cybersecurity threats and incidents across…
Added 20 hours ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Added 21 hours ago
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Cybersecurity Analyst
Signode
Halton Hills, ON
- Full-time
The Cybersecurity Analyst is a key member of Signode's Cybersecurity team, responsible for monitoring, detecting, investigating, and responding to cybersecurity threats and incidents across…
Added 1 day ago
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Customer Experience Analyst
Toronto Refugee Hiring Event
Toronto, ON
- Full-time
As a Customer Experience Analyst, you are the first line of contact for our Beanfield clients. Genuine, customer-centric, detail-oriented and professional. We’re looking for an individual…
Added 2 days ago
SG
Associate Director – Non-Bank Financial Institutions, New York City, Denver or Toronto
S&P Global
Toronto, ON
- Full-time
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so…
Added 2 days ago
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Business Development Manager - Moncton
Sysco
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The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…

Manulife

CyberArk Operations Analyst (Idira)

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

The CyberArk Operations Analyst (Idira) is a key member of the Privileged Access Services Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk services. This role manages incidents, service requests, operational activities, and user inquiries while ensuring service delivery aligns with established service level agreements (SLAs).

Working closely with operational and engineering teams, the CyberArk Operations Analyst (Idira) supports troubleshooting, platform maintenance, service improvements, and project initiatives. The successful candidate will bring strong technical problem-solving skills, effective communication abilities, and a commitment to providing an exceptional service experience to both business and technology stakeholders.

Position Responsibilities:
Operational Support

Provide day-to-day operational support for CyberArk and Privileged Access Management (PAM) services.
Manage incidents, service requests, and operational tasks in accordance with established SLAs.
Monitor service health and support the onboarding, maintenance, and management of privileged accounts.
Ensure all activities, requests, and resolutions are accurately documented within the organization's ticketing systems.

Troubleshooting & Problem Resolution

Investigate, troubleshoot, and resolve CyberArk-related issues and privileged access concerns.
Assist in identifying root causes and implementing corrective actions to reduce recurring issues.
Collaborate with engineering teams to support complex technical issues, upgrades, platform enhancements, and service improvements.

Collaboration & Stakeholder Support

Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Provide timely updates and clear communication throughout the lifecycle of incidents and service requests.
Contribute to a collaborative and inclusive team environment by supporting colleagues across operations and engineering functions.

Process Improvement & Documentation

Maintain operational procedures, knowledge articles, and support documentation.
Identify opportunities to improve service quality, operational efficiency, and the overall user experience.
Participate in continuous improvement initiatives and projects that strengthen the Privileged Access Services program.

Required Qualifications:

2-5 years of experience in cybersecurity operations, identity and access management (IAM), privileged access management (PAM), or IT operations.
2-5 years of hands-on experience supporting CyberArk solutions and privileged access management processes.
Experience working with ticketing platforms such as ServiceNow, Jira, Remedy, or similar tools.
Understanding of incident management, request fulfillment, and SLA-driven support models.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Proven ability to communicate professionally with stakeholders through various communication channels.
Experience collaborating effectively with both technical and business teams.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Demonstrated commitment to customer service, teamwork, and continuous improvement.

Preferred Qualifications:

Experience supporting one or more CyberArk components, including:
Privileged Access Manager (PAM)
Password Vault Web Access (PVWA)
Central Policy Manager (CPM)
Privileged Session Manager (PSM)
Privileged Threat Analytics (PTA)
Endpoint Privilege Manager (EPM)
CyberArk Defender, Sentry, Guardian, or related CyberArk certifications.
Familiarity with IAM principles, privileged access management practices, and security best practices.
Experience supporting enterprise security platforms within large and complex environments.
Knowledge of Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Linux, and networking fundamentals.
Experience supporting audit, regulatory compliance, and security governance requirements.
Experience with automation or scripting using PowerShell, Python, or similar technologies.
ITIL Foundation certification or experience working within ITIL-based service management environments

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The CyberArk Operations Analyst manages day-to-day operations, support, and maintenance of CyberArk services while ensuring alignment with service level agreements. They also collaborate with engineering teams to troubleshoot issues, implement service improvements, and support privileged access requirements.

Requirements

Candidates must have 2-5 years of experience in cybersecurity operations, IAM, or PAM, with hands-on experience supporting CyberArk solutions. Strong troubleshooting, analytical, and communication skills are required, along with experience using ticketing platforms like ServiceNow or Jira.

Skills

CyberArk
Privileged Access Management
IAM
Incident management
ServiceNow
Jira
Remedy
Troubleshooting
Analytical skills
Communication skills
Windows Server
Active Directory
Microsoft Entra ID
Linux
Networking
ITIL

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

CyberArk
Privileged Access Management
IAM
Cybersecurity
IT Operations
ServiceNow
Jira
Remedy
Incident Management
SLA
Windows Server
Active Directory
Microsoft Entra ID
Linux
Networking
ITIL
PowerShell
Python
Automation
Compliance
Security Governance
PVWA
CPM
PSM
PTA
EPM
CyberArk Defender
CyberArk Sentry
CyberArk Guardian

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