Jobs in Canada

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Added 16 mins ago
MC
Product Manager
Modern Campus
Canada
- Full-time
…while also contributing to product strategy, roadmap planning, customer discovery, and commercial outcomes. This position sits at the intersection of customer needs, business objectives,…
Added 16 mins ago
C
Senior Dynamics Business Central Consultant
Catapult
Vancouver, BC
- Full-time
Catapult is looking for a Senior Business Central Consultant with expert-level skills. This position will cover all phases of an ERP project life cycle. As a Senior Consultant you will act…
Added 16 mins ago
C
Project Manager
Catapult
Vancouver, BC
- Full-time
…planning through implementation, upgrade, and customization to business process improvement, responsive support and managed…
Added 47 mins ago
S
HR Manager
Sidetrade
Remote, Canada
- Remote
Four days per week on-site at our Calgary office
Added 1 hour ago
J
Product Manager
Jobgether
Canada
- Full-time
As a Product Manager, you will play a key role in shaping and scaling innovative digital products within the global Well-being industry. You will work closely with senior product leadership…
Added 1 hour ago
T
Retail Floor Supervisor - Brampton (12-Month Contract)
Talize
Brampton, ON
- $45,760 CAD / year
- Contract
You’re a dependable team player who thrives in a structured, supportive environment. You’re patient, customer-focused, and detail-oriented, with strong communication skills and a…
Added 1 hour ago
R
Marketing Manager
Roshel
Brampton, ON
- Full-time
Travel domestically and internationally as required to support customer engagement, industry events, exhibitions, strategic initiatives, and business development activities.
Added 1 hour ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
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Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
C
Business Development Manager
CBRE
Vancouver, BC
- Full-time
As a CBRE Business Development Manager (BDM) you will develop and close new business opportunities within target market sectors, selling at a price that meets customers’ requirements…
Added 1 hour ago
Operations Supervisor and Driver - Nanaimo, BC
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Nanaimo, BC
Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area-marketing strategies for Business Operations
Added 1 hour ago
ET
General Manager
Executive Table Group
Vancouver, BC
- $75,000 CAD / year
- Full-time
As a Restaurant General Manager within ETG, you will lead the comprehensive day-to-day operations of your assigned location. You will act as the brand ambassador, championing our service…
Added 1 hour ago
NB
Account Manager, Commercial Banking
National Bank of Canada
AB · Edmonton, AB
- Full-time
A career as Manager, Commercial Banking in the Commercial & Private Banking 1859 team means having the responsibility of growing the portfolio of business clients assigned to you. The…
Added 2 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Maintains close communication and works cooperatively with Banquet leadership team, co-workers in a clear, business-like and respectful manner which focuses on generating a positive,…
Added 2 hours ago
R
Assistant Branch Manager- EN
RBC
Drummondville, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 2 hours ago
ON
Assistant Manager - Taunton Gardens
Old Navy
Whitby, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 2 hours ago
BR
Gestionnaire adjoint/Assistant Manager - Mega Cntr Notre Dame
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Laval, QC
- Full-time
Adapt team priorities to respond to customer and business partner needs
Added 2 hours ago
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Gestionnaire adjoint/Assistant Manager - Mega Cntr Notre Dame
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- Full-time
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Added 3 hours ago
WH
Assistant Operations Manager
Window Hero Northwest Omaha
Vaughan, ON
- Full-time
As a fast growing business that strives to deliver quality services and excellent customer experiences, we value the person as much as the project - and that includes our team members. Find…
Added 3 hours ago
B
Customer Success Manager (Hybrid Vancouver)
Boomi
Vancouver, BC
- Full-time
…automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an…
Added 3 hours ago
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Victoria, BC
…Financial Services Advisor. If you strive to achieve excellence in customer satisfaction and relationship building, this opportunity is for…
Added 3 hours ago
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Job Profile Name (CAN) Directs Store Delivery Associate
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- Part-time
…flowing and available, you play an important role in driving customer satisfaction and loyalty. This position is ideal for individuals seeking an engaging role in customer service or…
Added 3 hours ago
HT
Recruteur(e) junior et Coordonnateur(trice) de projets (PCO) – Talent Acquisition
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Quebec, QC
- Full-time
Location: Sainte-Foy, Quebec (hybrid model – 3 days per week on site)
Added 4 hours ago
RB
Branch Manager, College & Bathurst Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…

Manulife

CyberArk Operations Analyst (Idira)

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

The CyberArk Operations Analyst (Idira) is a key member of the Privileged Access Services Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk services. This role manages incidents, service requests, operational activities, and user inquiries while ensuring service delivery aligns with established service level agreements (SLAs).

Working closely with operational and engineering teams, the CyberArk Operations Analyst (Idira) supports troubleshooting, platform maintenance, service improvements, and project initiatives. The successful candidate will bring strong technical problem-solving skills, effective communication abilities, and a commitment to providing an exceptional service experience to both business and technology stakeholders.

Position Responsibilities:
Operational Support

Provide day-to-day operational support for CyberArk and Privileged Access Management (PAM) services.
Manage incidents, service requests, and operational tasks in accordance with established SLAs.
Monitor service health and support the onboarding, maintenance, and management of privileged accounts.
Ensure all activities, requests, and resolutions are accurately documented within the organization's ticketing systems.

Troubleshooting & Problem Resolution

Investigate, troubleshoot, and resolve CyberArk-related issues and privileged access concerns.
Assist in identifying root causes and implementing corrective actions to reduce recurring issues.
Collaborate with engineering teams to support complex technical issues, upgrades, platform enhancements, and service improvements.

Collaboration & Stakeholder Support

Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Provide timely updates and clear communication throughout the lifecycle of incidents and service requests.
Contribute to a collaborative and inclusive team environment by supporting colleagues across operations and engineering functions.

Process Improvement & Documentation

Maintain operational procedures, knowledge articles, and support documentation.
Identify opportunities to improve service quality, operational efficiency, and the overall user experience.
Participate in continuous improvement initiatives and projects that strengthen the Privileged Access Services program.

Required Qualifications:

2-5 years of experience in cybersecurity operations, identity and access management (IAM), privileged access management (PAM), or IT operations.
2-5 years of hands-on experience supporting CyberArk solutions and privileged access management processes.
Experience working with ticketing platforms such as ServiceNow, Jira, Remedy, or similar tools.
Understanding of incident management, request fulfillment, and SLA-driven support models.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Proven ability to communicate professionally with stakeholders through various communication channels.
Experience collaborating effectively with both technical and business teams.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Demonstrated commitment to customer service, teamwork, and continuous improvement.

Preferred Qualifications:

Experience supporting one or more CyberArk components, including:
Privileged Access Manager (PAM)
Password Vault Web Access (PVWA)
Central Policy Manager (CPM)
Privileged Session Manager (PSM)
Privileged Threat Analytics (PTA)
Endpoint Privilege Manager (EPM)
CyberArk Defender, Sentry, Guardian, or related CyberArk certifications.
Familiarity with IAM principles, privileged access management practices, and security best practices.
Experience supporting enterprise security platforms within large and complex environments.
Knowledge of Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Linux, and networking fundamentals.
Experience supporting audit, regulatory compliance, and security governance requirements.
Experience with automation or scripting using PowerShell, Python, or similar technologies.
ITIL Foundation certification or experience working within ITIL-based service management environments

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The CyberArk Operations Analyst manages day-to-day operations, support, and maintenance of privileged access services while ensuring adherence to service level agreements. They collaborate with engineering teams to troubleshoot issues, implement service improvements, and support project initiatives.

Requirements

Candidates must have 2-5 years of experience in cybersecurity operations, specifically with CyberArk solutions and privileged access management processes. Strong technical problem-solving, analytical skills, and proficiency with ticketing platforms like ServiceNow or Jira are required.

Skills

CyberArk
Privileged Access Management
Identity and Access Management
Incident Management
ServiceNow
Jira
Remedy
Troubleshooting
Analytical skills
Communication skills
Active Directory
Microsoft Entra ID
Networking
PowerShell
Python
ITIL

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

CyberArk
Privileged Access Management
IAM
Cybersecurity Operations
ServiceNow
Jira
Remedy
Incident Management
SLA
PVWA
CPM
PSM
PTA
EPM
CyberArk Defender
Windows Server
Active Directory
Microsoft Entra ID
Linux
Networking
Compliance
Security Governance
PowerShell
Python
ITIL
Automation
Scripting
Technical Support
System Maintenance
Stakeholder Management

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Work requirements

Jobs in Canada