Find work in Canada.

631,782 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
AK
DZ Tow Truck Driver
AIM KENNY U-PULL
Cedar Valley, ON
- $25.6 CAD / hour
- Full-time
Exclusive employee discounts on parts from any Kenny U-Pull yard
Added just now
BV
ASSISTANT MANAGER
Bikini Village
Bromont, QC
- Full-time
Recognition program for years of service; Innovation program to encourage idea sharing;
Added just now
EB
Corporate Legal Assistant
EQ Bank
Toronto, ON
- Full-time
Provides courteous, timely, and efficient service while reflecting a positive attitude.
Added just now
LM
Branch Coordinator
Leavitt Machinery
Cassidy, BC
- Full-time
Leavitt Machinery is looking for a customer service-oriented Branch Coordinator to join our team in Nanaimo, British Columbia. As the Branch Coordinator, you will be responsible for…
Added just now
PB
Senior Internal Auditor
Pacific Blue Cross
Burnaby, BC
- $80,000 to $115,000 CAD / year
- Full-time
…disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual…
Added just now
GC
Driver Helper
GMS Canada
Cambridge, ON
- Full-time
…satisfaction of customers and maintain an emphasis on safety, service, and efficiency. Maintain contact with dispatch and work to resolve issues as they arise. Prepare trucks for reloading…
Added just now
U
Seasonal Personal Vehicle Delivery Driver
UPS
Burlington, ON
- Temporary
Excellent customer contact and service skills
Added just now
TC
Light Rail Vehicle (LRV) Technician
Transdev Canada
Brampton, ON
- $37 to $39 CAD / hour
- Internship
…ensure that the LRVs are operating safely and ready for daily service demands of this 24 hour per day, 7 day per week, 365 day per year…
Added 14 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli USA
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
Added 14 mins ago
P
Broiler Business Manager
P&H
Cambridge, ON
- Full-time
Minimum 5 years’ experience in account management, customer service, or sales; preferably in animal nutrition or the poultry industry.
Added 14 mins ago
P
Fleet Maintenance Planner
P&H
Cambridge, ON
- Full-time
Collaborate with third-party logistics (3PL) service providers and internal teams to coordinate fleet maintenance and repairs.
Added 14 mins ago
CG
Associate, Retail Syndication
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Canaccord Genuity (CG) is a leading independent, full-service financial services firm with a strong presence across wealth management and capital markets. We are built on long-term client…
Added 14 mins ago
TG
Sous Chef - Banquet
The Glencoe Golf & Country Club
AB · Calgary, AB
- Full-time
…positive and energetic individual who is passionate about food and service, enjoys interacting with our members, and takes pride in ensuring efficient back-of-house operations in a…
Added 14 mins ago
Operations & Administrative Coordinator
Okanagan College
Kelowna, BC
Leads, guides and motivates staff to keep high standards of performance and service.
Added 14 mins ago
L&
Retail Store Manager - Mississauga
Lindt & Sprüngli (Canada), Inc
Mississauga, ON · LCA - CAN - Retail - Mississauga - ON
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
Added 14 mins ago
CC
Finance Manager
Context Creative
Toronto, ON
- Full-time
Context Creative is part of Mod Op, a full-service advertising agency with offices in 11 U.S. locations as well as Panama City, Panama, Calgary Alberta , Canada and Toronto, Ontario, Canada.
Added 14 mins ago
IC
Shift Lead
Insomnia Cookies
Toronto, ON
- Part-time
Bake, package, and prepare orders while providing exceptional guest service.
Added 14 mins ago
TT
AI Engineer
Trojan Technologies
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
…platform while expanding the use of AI across sales, engineering, service, ordering, documentation, and knowledge…
Added 14 mins ago
AL
Client Services Administrator (Vancouver)
AGAT Laboratories
Calgary, AB
- $20 to $23 CAD / hour
- Full-time
Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services…
Added 14 mins ago
AA
Livreur
Advance Auto Parts
Chambly, QC
- Full-time
Sales aptitude and customer service orientation
Added 14 mins ago
SI
Sales Associate
SNDL Inc.
Glastonbury, ON · ACE Liquor Discounter Glastonbury
- Part-time
…This is a great opportunity for someone who enjoys customer service, teamwork, and a fast-paced…
Added 14 mins ago
M
CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…maintenance of CyberArk services. This role manages incidents, service requests, operational activities, and user inquiries while ensuring service delivery aligns with established service…
Added 14 mins ago
D
Section Manager
Desjardins
Montreal, QC · Levis, QC · Trois-Rivières, QC · Granby, QC
- Full-time
…activities. You are responsible for overseeing your group’s service offer and for developing and implementing its business plan. With an ability to develop talent and drive results, you are…
Added 14 mins ago
IC
Senior Software Developer
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…containerized, and cloud-first architecture, we're looking for a Java Service Developer to help us build the future of financial interoperability in…
Added 14 mins ago
HI
Gestionnaire de portefeuille - Risques complexes
HUB International
Montreal, QC · Brossard, QC
- Full-time
…portefeuille, le.la gestionnaire de portefeuille assure le service à la clientèle quotidien et facilite les renouvellements ainsi que les nouvelles affaires. Il.elle bénéficie également de…

Manulife

CyberArk Operations Analyst (Idira)

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

The CyberArk Operations Analyst (Idira) is a key member of the Privileged Access Services Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk services. This role manages incidents, service requests, operational activities, and user inquiries while ensuring service delivery aligns with established service level agreements (SLAs).

Working closely with operational and engineering teams, the CyberArk Operations Analyst (Idira) supports troubleshooting, platform maintenance, service improvements, and project initiatives. The successful candidate will bring strong technical problem-solving skills, effective communication abilities, and a commitment to providing an exceptional service experience to both business and technology stakeholders.

Position Responsibilities:
Operational Support

Provide day-to-day operational support for CyberArk and Privileged Access Management (PAM) services.
Manage incidents, service requests, and operational tasks in accordance with established SLAs.
Monitor service health and support the onboarding, maintenance, and management of privileged accounts.
Ensure all activities, requests, and resolutions are accurately documented within the organization's ticketing systems.

Troubleshooting & Problem Resolution

Investigate, troubleshoot, and resolve CyberArk-related issues and privileged access concerns.
Assist in identifying root causes and implementing corrective actions to reduce recurring issues.
Collaborate with engineering teams to support complex technical issues, upgrades, platform enhancements, and service improvements.

Collaboration & Stakeholder Support

Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Provide timely updates and clear communication throughout the lifecycle of incidents and service requests.
Contribute to a collaborative and inclusive team environment by supporting colleagues across operations and engineering functions.

Process Improvement & Documentation

Maintain operational procedures, knowledge articles, and support documentation.
Identify opportunities to improve service quality, operational efficiency, and the overall user experience.
Participate in continuous improvement initiatives and projects that strengthen the Privileged Access Services program.

Required Qualifications:

2-5 years of experience in cybersecurity operations, identity and access management (IAM), privileged access management (PAM), or IT operations.
2-5 years of hands-on experience supporting CyberArk solutions and privileged access management processes.
Experience working with ticketing platforms such as ServiceNow, Jira, Remedy, or similar tools.
Understanding of incident management, request fulfillment, and SLA-driven support models.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Proven ability to communicate professionally with stakeholders through various communication channels.
Experience collaborating effectively with both technical and business teams.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
Demonstrated commitment to customer service, teamwork, and continuous improvement.

Preferred Qualifications:

Experience supporting one or more CyberArk components, including:
Privileged Access Manager (PAM)
Password Vault Web Access (PVWA)
Central Policy Manager (CPM)
Privileged Session Manager (PSM)
Privileged Threat Analytics (PTA)
Endpoint Privilege Manager (EPM)
CyberArk Defender, Sentry, Guardian, or related CyberArk certifications.
Familiarity with IAM principles, privileged access management practices, and security best practices.
Experience supporting enterprise security platforms within large and complex environments.
Knowledge of Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Linux, and networking fundamentals.
Experience supporting audit, regulatory compliance, and security governance requirements.
Experience with automation or scripting using PowerShell, Python, or similar technologies.
ITIL Foundation certification or experience working within ITIL-based service management environments

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The CyberArk Operations Analyst manages day-to-day operations, support, and maintenance of privileged access services while ensuring adherence to service level agreements. They collaborate with engineering teams to troubleshoot issues, implement service improvements, and support project initiatives.

Requirements

Candidates must have 2-5 years of experience in cybersecurity operations, specifically with CyberArk solutions and privileged access management processes. Strong technical problem-solving, analytical skills, and proficiency with ticketing platforms like ServiceNow or Jira are required.

Skills

CyberArk
Privileged Access Management
Identity and Access Management
Incident Management
ServiceNow
Jira
Remedy
Troubleshooting
Analytical skills
Communication skills
Active Directory
Microsoft Entra ID
Networking
PowerShell
Python
ITIL

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

CyberArk
Privileged Access Management
IAM
Cybersecurity Operations
ServiceNow
Jira
Remedy
Incident Management
SLA
PVWA
CPM
PSM
PTA
EPM
CyberArk Defender
Windows Server
Active Directory
Microsoft Entra ID
Linux
Networking
Compliance
Security Governance
PowerShell
Python
ITIL
Automation
Scripting
Technical Support
System Maintenance
Stakeholder Management

Report this job