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Added 8 hours ago
TW
Financial Services Supervisor
Thrive Wealth Management
Regina, SK
- Full-time
…leadership skills, to come on board as our Financial Services Supervisor in Regina. In this role you will be responsible for recruiting, developing, coaching, and empowering a team of front…
Added 8 hours ago
TW
Financial Services Supervisor
Thrive Wealth Management
Humboldt No. 370, SK · Humboldt, SK
- Full-time
…leadership skills, to come on board as our Financial Services Supervisor in our Humboldt branch. In this role you will be responsible for recruiting, developing, coaching, and empowering a…
Added 17 hours ago
W
Red Seal Millwright
WIDIA
Belleville, ON
- Full-time
Reporting to the Maintenance Supervisor, the Industrial Maintenance Millwright is a full-time position, responsible for installing, inspecting, adjusting, and repairing equipment while…
Added 18 hours ago
PF
Delivery Driver
Performance Food Group
Ottawa, ON
- Full-time
Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and…
Added 1 day ago
MI
Jr Weld Technician
Martinrea International
Woodbridge, ON
- Full-time
Report potential safety hazards and all safety incidents immediately to Weld Tech Supervisor/Area Leader
Added 1 day ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Full-time
…late-afternoon/evening period, with a slower lull in between. The Retail Shift Supervisor works a first 4-hour shift covering the earlier peak times, and then works a second 4-hour shift…
Added 1 day ago
IF
Technicien de maintenance en véhicules lourds diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Depuis près de 100 ans, Ryder est un leader mondial dans le domaine des solutions de transport intégré, de logistique et de gestion de la chaîne d'approvisionnement. Nous fournissons…
Added 1 day ago
IF
Technicien(ne) débutant(e) – Entretien de véhicules lourds
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Vous avez des aptitudes en mécanique et souhaitez développer votre expérience dans l'entretien de véhicules lourds ? Ce poste vous permettra de travailler aux côtés de techniciens…
Added 1 day ago
P
Retail Operations Lead
PetSmart
Toronto, ON
- Full-time
2+ years of retail supervisory experience in a customer-focused environment.
Added 1 day ago
WF
Produce Team Member (Clerk, Floor Service) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
Assists Team Leader in organizing and displaying volume and seasonal items.
Added 1 day ago
M&
Jr Weld Technician
Mitchell & Associates
Vaughan, ON
- Full-time
Report potential safety hazards and all safety incidents immediately to Weld Tech Supervisor/Area Leader
Added 2 days ago
T
Lead Prospector
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 2 days ago
Customer Service Agent
Regional Municipality of Wood Buffalo
Fort McMurray, AB
COLA (Cost of Living Allowance) amount listed is based on full-time hours; COLA for casual positions will be prorated based on hours worked.
Added 2 days ago
F
Sorter
FluksAqua
AB · Edmonton, AB
- Contract
…provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment,…
Added 2 days ago
AC
EVS Manager - Healthcare
Aramark Canada
Calgary, AB
- Full-time
If you are a strong Administration / Office Supervisor with people management experience and are interested in pivoting your career, please reach out to us! Aramark Canada is ready to…
Added 2 days ago
Full- Time Supervisor
JD Sports / Livestock / Size?
Laval, QC
Our Retail team is looking for a Full-time Supervisor to join our JD Sports Carrefour Laval location! Come join our quickly growing and developing team at JD Sports Canada. Main…
Added 2 days ago
CS
Culinary Manager
Cogir Senior Living
Burlington, ON · Kitchener, ON · Milton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Briarfield Gardens
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 2 days ago
Assistant Restaurant Manager
Red Robin Canada
Abbotsford, BC
Experience as an Assistant Manager, Shift Leader, Supervisor, or comparable team leader
Added 2 days ago
BR
League Manager (Greater Toronto Area)
Brodie Rec League
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
- $50,000 to $80,000 CAD / year
- Full-time
…You're accountable for the crew and for every game starting on time, on brand and to the Brodie Standard. The rest of the week, you own the work nobody sees: payroll, scheduling, league…
Added 2 days ago
P
Retail Operations Lead
PetSmart
Coquitlam, BC
- Full-time
2+ years of retail supervisory experience in a customer-focused environment.
Added 2 days ago
SH
Clinical Coordinator AHF - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Minimum two (2) years progressive administrative experience (team leader/supervisor, etc.) in a clinical setting preferred
Added 2 days ago
RC
Supervisor, Talent Acquisition Operations – Programs & Interviews
RSM Canada
Toronto, ON
- Full-time
The Talent Acquisition (TA) Operations Supervisor sits within the broader Talent Operations team and is a frontline people leader responsible for overseeing the day-to-day execution of TA…
Added 2 days ago
PM
Health & Safety Administrator
Pitt Meadows Plumbing & Mechanical Systems
Maple Ridge, BC
- Full-time
Must be legally entitled to work full-time hours in Canada.
Added 2 days ago
U
Route Service Supervisor - UniFirst Canada
UniFirst
ON
- Full-time
At UniFirst, we Always Deliver - for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse…
Added 2 days ago
Site Supervisor - Willow Creek BC
Orica
Chetwynd, BC
…progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the…

Manulife

Default Management Supervisor

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada

$59,100.00 CAD - $98,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Experience: 3+ years of progressive experience in default management, mortgage servicing, collections, loss mitigation, banking operations, or a related financial services environment.
Posting language: English
Posted: Sep 29, 2026

Original job description

We are seeking an experienced and people-focused leader to join our Residential Lending Services team as Default Management Supervisor.

This role is responsible for leading a team that supports customers experiencing financial hardship while balancing customer outcomes, operational effectiveness, and risk management objectives. The successful candidate will provide leadership and coaching to a multi-location team responsible for mortgage and lending delinquency management, loss mitigation activities, and resolution strategies across retail lending and demand account products.

The Default Management Supervisor is accountable for delivering service excellence, maintaining regulatory and policy compliance, enhancing operational performance, and fostering a highly engaged, customer-focused culture. This leader will work closely with business partners across Lending, Risk, Legal, Customer Experience, and Operations to ensure effective resolution of complex customer situations while supporting Manulife Bank's risk appetite and customer commitments.

Position Responsibilities:

Leadership & Team Development

Lead, coach, and develop a high-performing team through ongoing performance conversations, development planning, mentoring, and recognition.
Foster an inclusive, collaborative, and accountable team culture that supports engagement, innovation, and continuous improvement.
Provide guidance and support in managing complex customer situations and escalated cases.
Ensure employees possess the knowledge, capabilities, and tools required to effectively perform their responsibilities.
Support workforce planning and resource management to meet service, quality, and operational objectives.

Customer Experience & Operational Excellence

Drive exceptional customer experiences through empathetic, professional, and solution-focused interactions.
Monitor work volumes, productivity, quality, and service performance to ensure operational objectives are achieved.
Identify opportunities to improve processes, reduce customer effort, and enhance service delivery.
Provide additional support by jumping into action and helping to manage cases during higher-than-normal volumes to guarantee service level standards are consistently met

Default Management & Risk Oversight

Support activities related to delinquency management, loss mitigation, and resolution strategies across mortgage and lending products.
Ensure delinquent and higher-risk accounts are identified and managed proactively and consistently.
Support team members in evaluating customer circumstances and negotiating sustainable repayment solutions within policy guidelines.
Review escalated arrangements, risk mitigation recommendations, and account strategies to ensure appropriate decision-making and escalate to the Manager, Default Management as required.
Ensure account documentation, customer records, and collection activities meet regulatory, legal, and internal policy requirements.
Support interactions with legal partners, insolvency proceedings, bankruptcy and consumer proposal activities, and third-party service providers, where applicable.

Compliance & Governance

Ensure operational controls, audit requirements, and compliance procedures are being followed by the team.
Identify operational, customer, and compliance risks to the Manager, Default Management.
Support internal audits, reviews, and business initiatives as required.

Change & Strategic Initiatives

Act as a key business partner on projects, process improvements, and transformation initiatives.
Champion continuous improvement and leverage data-driven insights to enhance team effectiveness and customer outcomes.
Support implementation of new tools, technologies, and operating models that improve efficiency and service delivery.

Required Qualifications:

3+ years of progressive experience in default management, mortgage servicing, collections, loss mitigation, banking operations, or a related financial services environment.
Previous people leadership experience with demonstrated success developing and coaching teams.
Strong understanding of residential mortgage products, lending practices, and delinquency management strategies.
Knowledge of insolvency processes, bankruptcy legislation, collections practices, and applicable provincial regulations.

Preferred Qualifications:

Strong analytical and problem-solving skills with the ability to manage complex customer and business situations.
Demonstrated ability to influence stakeholders and build collaborative relationships across multiple business areas.
Excellent verbal and written communication skills.
Strong organizational and decision-making skills with the ability to prioritize in a fast-paced environment.
Nice to have: Bilingual (French & English) - The successful candidate could have to also communicate in French to support clients from various jurisdictions including Quebec.

The successful candidate will:

Lead with empathy and accountability.
Balance customer outcomes with prudent risk management.
Develop and inspire high-performing teams.
Use data and insights to drive results.
Build strong partnerships across the organization.
Champion change, continuous improvement, and operational excellence.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Default Management Supervisor leads a team focused on supporting customers with financial hardship while balancing operational effectiveness and risk management. This role involves coaching staff, managing delinquency and loss mitigation strategies, and ensuring compliance with regulatory and internal policies.

Requirements

Candidates must have at least 3 years of experience in default management, mortgage servicing, or banking operations, along with proven people leadership skills. A strong understanding of residential mortgage products, insolvency processes, and collections practices is required.

Skills

Default management
Mortgage servicing
Collections
Loss mitigation
Banking operations
Team leadership
Coaching
Performance management
Risk management
Insolvency processes
Bankruptcy legislation
Analytical skills
Problem-solving
Stakeholder management
Communication skills
Decision-making

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Default management
Mortgage servicing
Collections
Loss mitigation
Banking operations
Financial services
Insolvency
Bankruptcy
Risk management
Regulatory compliance
Customer experience
Workforce planning
Performance coaching
Operational excellence
Data-driven insights
Process improvement
Stakeholder management
Residential lending
Delinquency management
Consumer proposal

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