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Added 1 min ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 1 min ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…
Added 1 hour ago
B
Branch Manager in Training
BMO
Montreal, QC
- Full-time
…groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s…
Added 2 hours ago
B
Relationship Manager
BMO
Saint-Hyacinthe, QC · Granby, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 2 hours ago
B
Business Banking Relationship Management
BMO
Montreal, QC · Brossard, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 2 hours ago
B
Business Banking Relationship Manager
BMO
Laval, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 4 hours ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Toronto, ON · Vancouver, BC
- $140,000 to $165,000 CAD / year
The BD & Marketing Manager plays an important role in supporting the business development and marketing priorities of the assigned practice group. This position reports to Global BD &…
Added 4 hours ago
FA
People Business Partner
Flair Airlines Ltd.
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
…leaders and employees across the organization. Reporting to the Manager, Human Resources Operations, the People Business Partner (PBP) provides both strategic and day-to-day human resources…
Added 4 hours ago
OF
Director, Investigations
Ombudsman For Banking Services and Investments
Toronto, ON
- Full-time
…objectives including case volume management, specific projects and…
Added 4 hours ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 4 hours ago
BC
PR Manager
BENEFIT COSMETICS SERVICES
Toronto, ON
- $70,000 to $80,000 CAD / year
- Contract
We’re seeking a strategic and connected PR Manager to lead Benefit Canada’s PR, media and influencer strategy. In this role, you’ll develop and execute innovative, on-brand initiatives that…
Added 5 hours ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
A creative and strategic thinker; able to manage long- and short-term initiatives concurrently
Added 5 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
Manages strategic space and facility planning initiatives including development of site master plans, regional planning studies, capital funding strategies and asset leveraging…
Added 5 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
As a Project Manager - Redevelopment & Major Projects you will advise on change strategies, approaches, and provide project and change services specific to the New Surrey Hospital & Cancer…
Added 5 hours ago
FH
Senior Data Engineer
Fraser Health
Surrey, BC
- Full-time
…partners within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and leading the business area through developing business cases,…
Added 5 hours ago
K
Senior Manager, Transaction Services
KPMG
Vancouver, BC
- Full-time
We are looking for a Senior Manager to join our growing Transaction Services team in Vancouver.
Added 5 hours ago
K
Senior Manager, Tax
KPMG
Kamloops, BC
- Full-time
As a lead member, you will work closely with KPMG Partners on tax planning initiatives and requirements. Your organizational skills will enable you to direct the work of junior staff,…
Added 5 hours ago
PA
EXECUTIVE DIRECTOR
Professional Association of Canadian Theatres (PACT)
Morrisburg, ON
- Full-time
…theatre; will work with the Artistic Director to establish strategic and financial planning to support the theatre’s continued artistic and financial growth and development; will work with…
Added 6 hours ago
IC
Manager of Dental Services
IPAC Consulting - Infection Control
Woodstock, ON
- Full-time
We are seeking a dynamic and experienced Manager of Dental Services to lead this division, oversee consultants, and maintain the highest standards of quality and client satisfaction. This…
Added 6 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 6 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 7 hours ago
NP
Project Manager
Newmar Power LLC
Burnaby, BC
- $120,000 to $138,000 USD / year
- Full-time
…projects on time, within scope, and within budget. The Project Manager is responsible for identifying risks and implementing mitigation strategies to minimize project disruptions. The role…
Added 7 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 7 hours ago
T
TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
Contribute to product development, strategic initiatives, and process enhancements that strengthen TDIP's Startup Banking Program.
Added 7 hours ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Manulife

Default Management Supervisor

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada

$59,100.00 CAD - $98,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Apply by: Oct 12, 2026
Experience: 3+ years of progressive experience in default management, mortgage servicing, collections, loss mitigation, banking operations, or a related financial services environment.
Posting language: English
Posted: Sep 29, 2026

Original job description

We are seeking an experienced and people-focused leader to join our Residential Lending Services team as Default Management Supervisor.

This role is responsible for leading a team that supports customers experiencing financial hardship while balancing customer outcomes, operational effectiveness, and risk management objectives. The successful candidate will provide leadership and coaching to a multi-location team responsible for mortgage and lending delinquency management, loss mitigation activities, and resolution strategies across retail lending and demand account products.

The Default Management Supervisor is accountable for delivering service excellence, maintaining regulatory and policy compliance, enhancing operational performance, and fostering a highly engaged, customer-focused culture. This leader will work closely with business partners across Lending, Risk, Legal, Customer Experience, and Operations to ensure effective resolution of complex customer situations while supporting Manulife Bank's risk appetite and customer commitments.

Position Responsibilities:

Leadership & Team Development

Lead, coach, and develop a high-performing team through ongoing performance conversations, development planning, mentoring, and recognition.
Foster an inclusive, collaborative, and accountable team culture that supports engagement, innovation, and continuous improvement.
Provide guidance and support in managing complex customer situations and escalated cases.
Ensure employees possess the knowledge, capabilities, and tools required to effectively perform their responsibilities.
Support workforce planning and resource management to meet service, quality, and operational objectives.

Customer Experience & Operational Excellence

Drive exceptional customer experiences through empathetic, professional, and solution-focused interactions.
Monitor work volumes, productivity, quality, and service performance to ensure operational objectives are achieved.
Identify opportunities to improve processes, reduce customer effort, and enhance service delivery.
Provide additional support by jumping into action and helping to manage cases during higher-than-normal volumes to guarantee service level standards are consistently met

Default Management & Risk Oversight

Support activities related to delinquency management, loss mitigation, and resolution strategies across mortgage and lending products.
Ensure delinquent and higher-risk accounts are identified and managed proactively and consistently.
Support team members in evaluating customer circumstances and negotiating sustainable repayment solutions within policy guidelines.
Review escalated arrangements, risk mitigation recommendations, and account strategies to ensure appropriate decision-making and escalate to the Manager, Default Management as required.
Ensure account documentation, customer records, and collection activities meet regulatory, legal, and internal policy requirements.
Support interactions with legal partners, insolvency proceedings, bankruptcy and consumer proposal activities, and third-party service providers, where applicable.

Compliance & Governance

Ensure operational controls, audit requirements, and compliance procedures are being followed by the team.
Identify operational, customer, and compliance risks to the Manager, Default Management.
Support internal audits, reviews, and business initiatives as required.

Change & Strategic Initiatives

Act as a key business partner on projects, process improvements, and transformation initiatives.
Champion continuous improvement and leverage data-driven insights to enhance team effectiveness and customer outcomes.
Support implementation of new tools, technologies, and operating models that improve efficiency and service delivery.

Required Qualifications:

3+ years of progressive experience in default management, mortgage servicing, collections, loss mitigation, banking operations, or a related financial services environment.
Previous people leadership experience with demonstrated success developing and coaching teams.
Strong understanding of residential mortgage products, lending practices, and delinquency management strategies.
Knowledge of insolvency processes, bankruptcy legislation, collections practices, and applicable provincial regulations.

Preferred Qualifications:

Strong analytical and problem-solving skills with the ability to manage complex customer and business situations.
Demonstrated ability to influence stakeholders and build collaborative relationships across multiple business areas.
Excellent verbal and written communication skills.
Strong organizational and decision-making skills with the ability to prioritize in a fast-paced environment.
Nice to have: Bilingual (French & English) - The successful candidate could have to also communicate in French to support clients from various jurisdictions including Quebec.

The successful candidate will:

Lead with empathy and accountability.
Balance customer outcomes with prudent risk management.
Develop and inspire high-performing teams.
Use data and insights to drive results.
Build strong partnerships across the organization.
Champion change, continuous improvement, and operational excellence.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Default Management Supervisor leads a team focused on supporting customers with financial hardship while balancing operational effectiveness and risk management. This role involves coaching staff, managing delinquency and loss mitigation strategies, and ensuring compliance with regulatory and internal policies.

Requirements

Candidates must have at least 3 years of experience in default management, mortgage servicing, or banking operations, along with proven people leadership skills. A strong understanding of residential mortgage products, insolvency processes, and collections practices is required.

Skills

Default management
Mortgage servicing
Collections
Loss mitigation
Banking operations
Team leadership
Coaching
Performance management
Risk management
Insolvency processes
Bankruptcy legislation
Analytical skills
Problem-solving
Stakeholder management
Communication skills
Decision-making

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Default management
Mortgage servicing
Collections
Loss mitigation
Banking operations
Financial services
Insolvency
Bankruptcy
Risk management
Regulatory compliance
Customer experience
Workforce planning
Performance coaching
Operational excellence
Data-driven insights
Process improvement
Stakeholder management
Residential lending
Delinquency management
Consumer proposal

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