Find work in Canada.

319,564 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
KG
Community Manager (Toronto)
Kipling Group
Toronto, ON
- Full-time
Position summary: Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full-time and permanent position. Reporting to the Property…
Added 7 mins ago
L
Financial Service Representative - LendDirect Office 1561
LendDirect
Halifax, NS
- Full-time
…provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge,…
Added 7 mins ago
KC
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG Canada
Joliette, QC
- Full-time
The Advisory team is seeking a Senior Manager, Talent Attraction, to lead talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director,…
Added 7 mins ago
AH
Licensed Practical Nurse - Renal Dialysis
Alberta Health Services
Peace River, AB
- Part-time
Demonstrate effective time management and organizational skills. Demonstrate critical thinking, problem solving, and decision-making abilities. Must have Physical Assessment, IV Therapy and…
Added 7 mins ago
MD
Fisheries Populations Monitoring and Regulations Manager - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator Manager Senior
Added 7 mins ago
MD
Equal Opportunity Compliance Manager - Affirmative Action Officer 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 23 mins ago
G
Account Manager, Major Accounts
GoodWork.ca
Vancouver, BC
- Full-time
Terms of Employment: Permanent, Full Time, Weekdays. Occasional evening/weekend availability may be required.
Added 23 mins ago
GD
GARAGE - Operations Team Leader FT - Sherway Gardens
Groupe Dynamite
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Store Manager, your main focus as Operations Team Lead is to maximize company sales and profitability by maintaining stockroom organization and by managing inventory…
Added 23 mins ago
Front of House - Service Co-ordinator
Northland Properties
Colwood, BC
Development opportunities, including a GM mentorship program, as well as leadership seminars and career development plans for all managers
Added 1 hour ago
S
Services Lead, Stores - Full Time
Sephora
ON · Markham, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
Added 1 hour ago
S
store manager, Central and South Calgary. A.B
Starbucks
AB · Alberta, Canada
- $61,000 to $80,875 CAD / year
- Full-time
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.
Added 1 hour ago
VM
ACCOUNTS RECEIVABLE MANAGER
Valor Medical Solutions
SK
- Full-time
As an Accounts Receivable (AR) Manager at Valor Medical Solutions, you'll lead our AR team and oversee the complete process of capturing sales, billing, and collecting payments. We seek a…
Added 1 hour ago
P
Senior Advisor
PTAG
Burnaby, BC
- Contract
Senior Advisor | Burnaby, BC. | Full-Time – ID# 6809
Added 1 hour ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 1 hour ago
TC
Overnight Awake Residential Worker, Full-Time
Taproot Community Support Services
Abbotsford, BC
- Full-time
…health, well-being, safety and security of residents and the program site at night, and provides general, non-specific services to clients as required. This position will be alone during…
Added 1 hour ago
TC
Program Manager, Part-Time
Taproot Community Support Services
Kelowna, BC
- Part-time
The Program Manager provides comprehensive operational, administrative, and clinical leadership for a high complexity residential home serving adults with significant medical and support…
Added 1 hour ago
R
Associate Wealth Advisor / Financial Planner
RBC
Vancouver, BC
- Full-time
The ideal candidate will be a natural relationship manager with a financial planning background who enjoys working with clients directly.
Added 1 hour ago
R
Relationship Manager, Business Markets
RBC
Berthierville, QC · Joliette, QC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 1 hour ago
R
Team Operations Lead
RBC
Vernon, BC
- Full-time
…executing activities and client contact as per the portfolio manager’s business plan, client service plan, and review…
Added 1 hour ago
R
Senior Manager, Risk Management & Compliance
RBC
Halifax, NS · Toronto, ON
- Full-time
Strong prior experience as a Risk Analyst/Project/Program Manager within IT Infrastructure.
Added 1 hour ago
R
Manager, Enterprise Hedge Accounting, NIH
RBC
Toronto, ON
- Full-time
The Manager, Enterprise Hedge Accounting will manage the financial control responsibilities in the Enterprise Hedge Accounting with the objective of delivering timely, accurate and reliable…
Added 1 hour ago
R
Senior Manager, ALM Market Risk
RBC
Toronto, ON
- Full-time
As a Senior Manager, you are an integral member of the Enterprise Asset-Liability Management Risk (ALM Risk) team, within Enterprise Balance Sheet and Liquidity Risk (BSLR).
Added 1 hour ago
R
Senior Project Manager, Strategic Execution
RBC
Toronto, ON
- Full-time
…are seeking a high-performing and motivated Senior Project Manager to join our team to lead the delivery of enterprise-wide strategic and regulatory initiatives. This role enables…
Added 1 hour ago
R
Lead Application Administrator
RBC
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 2 hours ago
FT
Journeyperson Automotive Technician
Fountain Tire
Leduc, AB
- Other
Regular full-time day shifts, with opportunities for overtime during our busy seasons (spring and fall)

Manulife

Default Management Supervisor

Halifax, NS, Canada
Kitchener, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada

$59,100.00 CAD - $98,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Apply by: Oct 12, 2026
Experience: 3+ years of progressive experience in default management, mortgage servicing, collections, loss mitigation, banking operations, or a related financial services environment.
Posting language: English
Posted: Sep 29, 2026

Original job description

We are seeking an experienced and people-focused leader to join our Residential Lending Services team as Default Management Supervisor.

This role is responsible for leading a team that supports customers experiencing financial hardship while balancing customer outcomes, operational effectiveness, and risk management objectives. The successful candidate will provide leadership and coaching to a multi-location team responsible for mortgage and lending delinquency management, loss mitigation activities, and resolution strategies across retail lending and demand account products.

The Default Management Supervisor is accountable for delivering service excellence, maintaining regulatory and policy compliance, enhancing operational performance, and fostering a highly engaged, customer-focused culture. This leader will work closely with business partners across Lending, Risk, Legal, Customer Experience, and Operations to ensure effective resolution of complex customer situations while supporting Manulife Bank's risk appetite and customer commitments.

Position Responsibilities:

Leadership & Team Development

Lead, coach, and develop a high-performing team through ongoing performance conversations, development planning, mentoring, and recognition.
Foster an inclusive, collaborative, and accountable team culture that supports engagement, innovation, and continuous improvement.
Provide guidance and support in managing complex customer situations and escalated cases.
Ensure employees possess the knowledge, capabilities, and tools required to effectively perform their responsibilities.
Support workforce planning and resource management to meet service, quality, and operational objectives.

Customer Experience & Operational Excellence

Drive exceptional customer experiences through empathetic, professional, and solution-focused interactions.
Monitor work volumes, productivity, quality, and service performance to ensure operational objectives are achieved.
Identify opportunities to improve processes, reduce customer effort, and enhance service delivery.
Provide additional support by jumping into action and helping to manage cases during higher-than-normal volumes to guarantee service level standards are consistently met

Default Management & Risk Oversight

Support activities related to delinquency management, loss mitigation, and resolution strategies across mortgage and lending products.
Ensure delinquent and higher-risk accounts are identified and managed proactively and consistently.
Support team members in evaluating customer circumstances and negotiating sustainable repayment solutions within policy guidelines.
Review escalated arrangements, risk mitigation recommendations, and account strategies to ensure appropriate decision-making and escalate to the Manager, Default Management as required.
Ensure account documentation, customer records, and collection activities meet regulatory, legal, and internal policy requirements.
Support interactions with legal partners, insolvency proceedings, bankruptcy and consumer proposal activities, and third-party service providers, where applicable.

Compliance & Governance

Ensure operational controls, audit requirements, and compliance procedures are being followed by the team.
Identify operational, customer, and compliance risks to the Manager, Default Management.
Support internal audits, reviews, and business initiatives as required.

Change & Strategic Initiatives

Act as a key business partner on projects, process improvements, and transformation initiatives.
Champion continuous improvement and leverage data-driven insights to enhance team effectiveness and customer outcomes.
Support implementation of new tools, technologies, and operating models that improve efficiency and service delivery.

Required Qualifications:

3+ years of progressive experience in default management, mortgage servicing, collections, loss mitigation, banking operations, or a related financial services environment.
Previous people leadership experience with demonstrated success developing and coaching teams.
Strong understanding of residential mortgage products, lending practices, and delinquency management strategies.
Knowledge of insolvency processes, bankruptcy legislation, collections practices, and applicable provincial regulations.

Preferred Qualifications:

Strong analytical and problem-solving skills with the ability to manage complex customer and business situations.
Demonstrated ability to influence stakeholders and build collaborative relationships across multiple business areas.
Excellent verbal and written communication skills.
Strong organizational and decision-making skills with the ability to prioritize in a fast-paced environment.
Nice to have: Bilingual (French & English) - The successful candidate could have to also communicate in French to support clients from various jurisdictions including Quebec.

The successful candidate will:

Lead with empathy and accountability.
Balance customer outcomes with prudent risk management.
Develop and inspire high-performing teams.
Use data and insights to drive results.
Build strong partnerships across the organization.
Champion change, continuous improvement, and operational excellence.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Default Management Supervisor leads a team focused on supporting customers with financial hardship while balancing operational effectiveness and risk management. This role involves coaching staff, managing delinquency and loss mitigation strategies, and ensuring compliance with regulatory and internal policies.

Requirements

Candidates must have at least 3 years of experience in default management, mortgage servicing, or banking operations, along with proven people leadership skills. A strong understanding of residential mortgage products, insolvency processes, and collections practices is required.

Skills

Default management
Mortgage servicing
Collections
Loss mitigation
Banking operations
Team leadership
Coaching
Performance management
Risk management
Insolvency processes
Bankruptcy legislation
Analytical skills
Problem-solving
Stakeholder management
Communication skills
Decision-making

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Default management
Mortgage servicing
Collections
Loss mitigation
Banking operations
Financial services
Insolvency
Bankruptcy
Risk management
Regulatory compliance
Customer experience
Workforce planning
Performance coaching
Operational excellence
Data-driven insights
Process improvement
Stakeholder management
Residential lending
Delinquency management
Consumer proposal

Report this job