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Added 12 mins ago
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Bilingual Senior Workforce Manager Support Consultant / Consultant(e) principal(e) en soutien à la gestion des effectifs bilingue
ADP
Burnaby, BC · Toronto, ON · Montreal, QC · Dartmouth, NS · Etobicoke, Ontario
- Full-time
…increasingly competitive global marketplace. Senior Workforce Manager Support Consultant for Time and Attendance plays a key role in growing ADP's customer relationships, client loyalty,…
Added 26 mins ago
Fraud Officer (6 Months contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…ensure compliance as well as support trending, analysis and insights…
Added 40 mins ago
TA
Field Marketing Manager - 12-month maternity contract
The Adaptavist Group
Pickering, ON
- Full-time
As a Field Marketing Manager for North America, this role is critical in aligning regional marketing initiatives with the goals of the sales organization. You’ll be the key marketing…
Added 40 mins ago
CO
Communications & Strategic Promotions Specialist
City of Surrey
Surrey, BC
- $96,214 to $113,193 CAD / year
- Full-time
…communications, strategic promotion, and stakeholder relations. Reporting to the Manager of Strategic Communications, this role supports the implementation of communications plans that…
Added 42 mins ago
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Regional Manager, Retail Insurance
BMO
Montreal, QC · HO
- Full-time
…by improving BMO employees’ product knowledge expertise and customer needs conversations in order to provide solutions in the best interests of customers. Provides training and coaching to…
Added 42 mins ago
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Associate Director, Deposits
BMO
Toronto, ON · FCP
- Full-time
…Associate Director serves as a trusted advisor, providing business insights, strategic recommendations, and execution support to ensure the delivery of business objectives. The role…
Added 42 mins ago
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Senior Supplier Relationship Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
…Performs periodic reviews, analyzing program outcomes, providing insights and making recommendations for enhancement and changes as required. Ensures the effective and efficient execution…
Added 42 mins ago
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Private Banking Officer (Contract)
BMO
Edmonton, AB · Enbridge
- Full-time
Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and…
Added 42 mins ago
B
Mortgage Specialist
BMO
Toronto, ON
- Full-time
Serves a customer advocate during application and processing activities.
Added 42 mins ago
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Personalization & Experimentation Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Marketing, Analytics, UX and Product teams, you will help bring customer experience ideas to life by configuring and executing A/B tests, Experience Targeting (XT) activities, and other…
Added 1 hour ago
CT
Customer Success Manager
Corporate Traveller Canada
Calgary, AB
- Full-time
Role Description The Customer Success Manager role is a full-time, on-site position based in Calgary, BC. This role focuses on building strong relationships with business clients,…
Added 1 hour ago
VP, Product
Ambyint
Calgary, AB
Strengthen product-market fit by using market intelligence, competitive analysis, win-loss insights and customer outcomes to guide decisions.
Added 1 hour ago
C
Enterprise Performance Management Lead System Administrator
Couche-Tard
Laval, QC
- Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 1 hour ago
TN
Creator Relations Manager
The Now Agency
Toronto, ON
- Full-time
Our capabilities are built for a world where the customer journey is no longer linear, and marketing is no longer just about influencing people.
Added 1 hour ago
B
Pricing Product Manager
BMO
Toronto, ON · YNG
- Full-time
…individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system…
Added 1 hour ago
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Banking Officer, Mutual Fund Service Desk
BMO
Calgary, AB · CALG
- Full-time
Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and…
Added 1 hour ago
Senior Manager, FP&A
ZoomInfo Technologies LLC
Toronto, ON
As Senior Manager of FP&A, you'll own financial partnership across R&D, G&A, and Cost of Sales - working directly with the CTO, CPO, CFO, and other functional leaders as their primary…
Added 2 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 2 hours ago
SA
International Student Engagement Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Reporting to the Manager, International Student Support, this role provides leadership, guidance, and coordination to IC Office Assistants, student leaders, and volunteers. The Coordinator…
Added 2 hours ago
KI
Store Manager
Kiokii Inc
Markham, ON
- $57,000 to $67,000 USD / year
- Full-time
As a Store Manager, you will lead the team to provide top tier customer service with outstanding product knowledge to all clients and maximize sales. Including but not limited to…
Added 2 hours ago
L
Senior Data Analyst
Legend
Halifax, NS
- Full-time
Legend is hiring a Senior Data Analyst, reporting directly into our Head of Data and Insights.
Added 2 hours ago
Manager, AML/ATF Screening Models and Analytics, Global AML
Scotiabank
Toronto, ON
The Manager, AML/ATF Models and Analytics is responsible for applying sophisticated predictive/analytical modelling techniques and latest AML/ATF rules and scenarios to new models AND for…
Added 2 hours ago
F
Commerce Specialist
Flywheel
Toronto, ON
- Full-time
Campaign Reporting: Developing and managing daily, weekly, and monthly reporting, analytics, and performance insights for digital marketing campaigns
Added 3 hours ago
K
Senior Trade Customization Planner (18 month contract)
Kenvue
Markham, ON
- Full-time
…every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer…
Added 3 hours ago
TP
Analyst, Aviation Forecasting and Analytics
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Forecasting and Analytics, you will support aviation business development, forecasting and performance reporting through rigorous commercial analysis. You will…

Manulife

Digital Analytics Manager

Toronto, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

Apply About employer

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 12, 2026
Experience: 2+ years of business analysis experience in large organizations with multiple functions and/or business units.
Posting language: English
Posted: Sep 28, 2026

Original job description

The Digital Analytics Manager will play a critical role in enterprise-wide Global Digital Storefront initiatives, joining Manulife’s Global Digital Marketing to drive the successful implementation and continuous evolution of the organization’s digital strategy across consumer markets. This role partners closely with digital marketing teams, product leaders, and business stakeholders to deliver insightful reporting, advanced analysis, and data-driven recommendations that inform strategic and tactical decision-making.

This position requires a highly motivated analytics leader with a strong passion for digital data and optimization. The Digital Analytics Manager will be responsible for collecting, analyzing, and interpreting complex digital data, synthesizing results into clear, actionable insights that improve business outcomes. Leveraging an increasingly mature digital analytics ecosystem, the incumbent will analyze user behavior across major Manulife digital properties to measure performance, identify opportunities, and continuously optimize customer experiences. Through strong analytical, communication, and problem-solving skills, this role will influence digital strategy, enhance performance, and help elevate the effectiveness of enterprise digital initiatives.

Position Responsibilities:

Own the end‑to‑end reporting and insights strategy for the Global Digital Storefront, ensuring consistent, scalable, and accurate measurement across regions, brands, and digital properties.
Design, build, and maintain standardized measurement plan and self-serve dashboards and reports that track Storefront performance, including acquisition, engagement, conversion, retention, and customer journey metrics.
Translate complex digital data into actionable, business‑focused insights that support decision‑making across Marketing, Product, Technology, and senior leadership.
Define and operationalize key performance indicators (KPIs) aligned to Storefront business objectives, ensuring ongoing relevance as the platform and digital strategy evolve.
Provide regular performance readouts and deep‑dive analyses that highlight trends, risks, opportunities, and optimization recommendations for Storefront initiatives.
Enable stakeholders to self‑serve insights by establishing robust reporting frameworks, documentation, and analytics best practices within Adobe Analytics and related platforms.
Partner with Product Owners and squad teams to embed reporting requirements into epics and user stories, ensuring measurement is built into Storefront features by design.
Monitor data quality and consistency across Storefront reporting, working closely with tagging and engineering teams to resolve tracking gaps or discrepancies.
Support continuous optimization by clearly measuring the impact of enhancements, experiments, and releases across the Global Digital Storefront ecosystem.

Required Qualifications:

Minimum 5 years’ experience working with advanced digital analytics platforms such as Adobe Analytics, Analysis Workspace, Adobe Target, Audience Manager, Real-Time CDP, Adobe Experience Platform, or similar enterprise tools.
2+ years of business analysis experience in large organizations with multiple functions and/or business units.
Data management and visualization experience (Power BI or Tableau, SQL, R).
Experience measuring digital performance, including mobile analytics.
Advanced proficiency with Databricks, including SQL, PySpark, Delta Lake, Workflows, Unity Catalog) and PowerBI.
Hands-on Python for data science: pandas/numpy/scikit-learn/statsmodels/PySpark; MLflow for experiment tracking and model registry; CI/CD and testing.
Expertise in experimentation design, attribution methodologies, incrementality, measurement, MMM, CLV and privacy aware analytics in regulated industries.
Analytical rigor and systems thinking across data, measurement and modeling layers.
Analytics engineering, and Python modeling.
Strong data storytelling, insight synthesis, and executive-ready communication.
Stakeholder influence and change management, especially across marketing, digital engineers, and MarTech.
Deep experimentation mindset, measurement discipline and ROI orientation.
Demonstrated ownership, bias for action, and comfort with ambiguity.

Preferred Qualifications:

Analytics experience in an agile project environment is a plus.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Digital Analytics Manager will own the end-to-end reporting and insights strategy for the Global Digital Storefront to drive data-driven decision-making. They will design standardized measurement plans, build self-serve dashboards, and partner with cross-functional teams to optimize customer experiences.

Requirements

Candidates must have at least 5 years of experience with enterprise digital analytics platforms like Adobe Analytics and 2 years of business analysis experience. Proficiency in data management tools such as SQL, Python, Databricks, and Power BI is required, along with strong analytical and communication skills.

Skills

Adobe Analytics
Data visualization
Python
SQL
Power BI
Tableau
Databricks
PySpark
Experimentation design
Attribution methodologies
Data storytelling
Stakeholder management
Digital strategy
Machine learning
Analytics engineering
Customer journey mapping

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Digital Analytics
Adobe Analytics
Analysis Workspace
Adobe Target
Audience Manager
Adobe Experience Platform
Power BI
Tableau
SQL
Python
Databricks
PySpark
Delta Lake
Unity Catalog
Pandas
Numpy
Scikit-learn
MLflow
CI/CD
Experimentation
Attribution
Incrementality
MMM
CLV
Digital Marketing
Data Storytelling
Agile
MarTech
Customer Journey
KPIs

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