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Added 3 days ago
IW
AVP HR Service Delivery & Technology
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Role: This is an opportunity to shape how HR works and how people experience HR at IGM. As AVP, HR Services Delivery and Technology, you will help turn our future-state service model…
Added 3 days ago
IW
AVP HR Service Delivery & Technology
IG Wealth Management
Quebec, QC
- Full-time
The Role: This is an opportunity to shape how HR works and how people experience HR at IGM. As AVP, HR Services Delivery and Technology, you will help turn our future-state service model…
Added 3 days ago
M
Business Strategic Insights – Client Analytics Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the AVP, Head of Portfolio Data & Analytics, the role of Business Strategic Insights – Client Analytics Lead will support Manulife Bank’s strategic ambition to deepen…
Added 3 days ago
C
Director, Operational Risk Initiatives and Change Management, Global Operational Risk Management (GORM)
CIBC
Toronto, ON
- Full-time
You will define the strategic direction for CIRA and lead the continued evolution of its methodology, governance, end-to-end processes and enabling technology. You will oversee program…
Added 4 days ago
CT
AVP, Triangle & Loyalty
Canadian Tire Corporation
Toronto, ON
- Full-time
As the AVP, Triangle Digital, you will lead the strategy, development and delivery of digital experiences that support the Triangle loyalty program and create value for customers across…
Added 5 days ago
TH
Associate Vice-President, Epic Connect THP/HH
Trillium Health Partners
ON · ON, Canada
- Full-time
The Associate Vice-President, Epic Connect THP/HH is the executive lead for the due diligence and planning phase and a builder of THP’s emerging regional digital partnership capability. The…
Added 6 days ago
M
Director, AI Solutioning
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the AVP, AI Solutioning, you will lead the AI Solutioning capability within Canada AI and help business units translate strategic priorities into a pipeline of high-value,…
Added 9 days ago
HC
Portfolio Product Owner - Enterprise Architect - ITS - FT Admin
Humber College
Toronto, ON
- Full-time
Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT…
Added 10 days ago
CU
Associate Vice-President, Communications and Public Affairs and Chief Communications Officer
Carleton University
Ottawa, ON
- Other
Reporting to the President and Vice-Chancellor, the AVP & CCO is the University’s senior communications leader and a trusted advisor to the President and senior leadership team. The AVP &…
Added 10 days ago
CT
Director, BSA Platforms & Practice
Canadian Tire Corporation
Toronto, ON · Oakville, ON
- Full-time
Reporting to the AVP, Planning & Design Practices, the Director, BSA Platforms & Practice will lead the strategy and continuous improvement of our new enterprise Application Knowledge Hub.…
Added 10 days ago
M
AVP, Global People Services (Pathways)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Build a digital-first mindset that challenges the team to solve service needs with technology, automation, and AI before adding manual work or capacity.
Added 10 days ago
M
AVP, Global People Services (Readiness & Innovation)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The AVP, Global People Services (GPS) - Service Readiness & Innovation ensures the GPS strategy and operating model translate into coordinated, launch-ready, scalable services. This leader…
Added 10 days ago
M
Director, Fraud Analytics & Risk Management
Manulife
Toronto, ON
- Full-time
…banking experiences. Working closely with Operations, Risk, Technology, Digital, Data & Analytics, and external partners, you will drive innovative solutions that enhance fraud detection,…
Added 10 days ago
CT
VP, Digital
Canadian Tire Corporation
Toronto, ON
- Full-time
Lead a multi-disciplinary team spanning digital merchandising, analytics and activation, content operations and content management products.
Added 12 days ago
T
AVP Business Development and Strategy, AMG
TD
Toronto, ON · Ottawa, ON · Montreal, QC · Halifax, NS · Calgary, AB
- Full-time
Lead AMG participation in enterprise transformation, digital, and customer experience initiatives, ensuring partnership opportunities and business requirements are incorporated into…
Added 12 days ago
SL
Senior Consultant, Content Governance & Engagement, Insurance Distribution
Sun Life Québec
Montreal, QC
- Full-time
Reporting to the AVP, Sales Effectiveness Team, Insurance Distribution, the successful candidate will play a key enabling and execution role in strengthening how marketing and sales content…
Added 12 days ago
CT
AVP Merchandising Platforms
Canadian Tire Corporation
Toronto, ON
- Full-time
We are seeking an experienced, strategic and delivery-focused Assistant Vice President (AVP) to lead our Merchandising Platforms portfolio, with a focus on pricing, promotions and…
Added 12 days ago
D
Client Partner, Director
DEPT®
Toronto, ON
- $120,000 to $135,000 CAD / year
The Client Partner is a senior account lead, any given business or group of businesses, leading, inspiring and creating paths for creative and business opportunities. They are responsible…
Added 12 days ago
SL
Senior Consultant, Content Governance & Engagement, Insurance Distribution
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Reporting to the AVP, Sales Effectiveness Team, Insurance Distribution, the successful candidate will play a key enabling and execution role in strengthening how marketing and sales content…
Added 13 days ago
KF
AVP, Operational Learning & Performance
Korn Ferry
Toronto, ON
- $180,000 to $210,000 USD / year
- Full-time
Demonstrated success implementing technology-enabled change, automation, AI, analytics, or digital service capabilities in an operational setting.
Added 18 days ago
BC
Product Manager
Beem Credit Union
BC
- Full-time
…direction established by the Principal Product Manager and AVP, Product Management, the Product Manager owns product discovery, product delivery priorities, roadmap execution, backlog…
Added 20 days ago
B
PRACTICE LEAD DATA ANALYTICS AND VISUALISATION
BDC
Montreal, QC
- Full-time
…all business lines and corporate functions. Reporting to the AVP, Data Analytics & AI, the Practice Lead, Data Analytics & Visualization is accountable for developing and leading BDC's…
Added 23 days ago
E
Senior Project Manager IT - SaaS
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a…
Added 23 days ago
SL
AVP Dealer Transformation
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Sun Life is seeking an experienced and forward-thinking AVP, Dealer Transformation to lead the evolution of our Retail Wealth Platform and transformation strategy. This executive role will…
Added 24 days ago
T
Product Group Technology Lead II (Secure Onboarding & Identity Proofing (CIAM)
TD
Toronto, ON · Mississauga, ON
- Full-time
This is a global role with end-to-end ownership of TD's identity verification and proofing technology across the North American footprint. You will lead the engineering, delivery and…

Manulife

Director, AI Solutioning

Toronto, ON, Canada
Waterloo, ON, Canada

$113,260.00 CAD - $210,340.00 CAD · Full-time

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Job details

Pay: $113,260.00 CAD - $210,340.00 CAD
Job type: Full-time
Posting language: English
Posted: Oct 19, 2026

Original job description

Reporting to the AVP, AI Solutioning, you will lead the AI Solutioning capability within Canada AI and help business units translate strategic priorities into a pipeline of high-value, execution-ready AI initiatives. You will serve as the front door to AI, bringing structure, consistency, and governance to how opportunities are identified, evaluated, prioritized, and framed for investment.

You will bring together business leaders and enabling technical teams, including Technology, Operations, the Data Office, Architecture, Risk, Security, and AI Delivery, to identify the most appropriate solutions for business problems. You will ensure recommendations are aligned to business objectives and balance value, technical feasibility, data readiness, operational impact, scalability, risk, and implementation complexity.

This role combines strategic thinking, stakeholder leadership, business case development, and AI domain expertise. You will operate as a trusted advisor to senior leaders, guiding decisions around where AI can create value, how solutions should be approached, and when initiatives are ready to move from concept into delivery.

Beyond individual initiatives, you will establish and continuously enhance the AI Solutioning operating model, helping build an enterprise-wide discipline that improves investment decisions, reduces duplication, and strengthens portfolio management across Canada.

You will also play a key role in communicating AI strategy execution to General Managers and Leadership Teams. By partnering with AI delivery teams and initiative owners, you will synthesize roadmap progress, realized outcomes, key learnings, and emerging opportunities into strategic updates that clearly articulate how AI investments support business unit priorities, strategic objectives, and long-term ambitions.

Position Responsibilities:

Lead the AI Solutioning practice for Canada AI, establishing frameworks, governance, and operating rhythms that support consistent AI opportunity evaluation.

Partner with Business Unit leaders to identify, prioritize, and shape AI opportunities aligned to strategic objectives and business outcomes.

Facilitate AI planning and roadmap development activities as part of annual and quarterly planning cycles.

Lead structured assessments of AI initiatives, evaluating business value, feasibility, data readiness, implementation complexity, adoption considerations, and associated risks.

Translate business challenges into clearly defined AI problem statements, measurable success metrics, and execution-ready scopes.

Develop compelling business cases and executive recommendations, including expected benefits, investment requirements, implementation considerations, risks, and alternatives.

Provide strategic guidance on build, buy, partner, or integrate decisions by leveraging market intelligence, vendor assessments, and industry trends.

Continuously monitor emerging AI capabilities, competitive developments, and technology market trends to identify opportunities and risks relevant to Manulife.

Establish and maintain a standardized AI opportunity intake, scoring, and prioritization framework.

Support leadership teams with portfolio-level insights, helping balance strategic fit, value potential, delivery capacity, and investment priorities.

Lead cross-functional solutioning sessions that align business and enabling technical teams on the problem, solution options, recommended approach, accountabilities, and path to delivery.

Build strong partnerships across business functions, Canada AI, Technology, Operations, the Data Office, Architecture, Risk, Security, and Compliance to enable timely and well-informed solution decisions.

Lead, coach, and develop solutioning professionals while fostering a culture of strategic thinking, business ownership, and outcome orientation.

Promote Responsible AI practices by ensuring solution recommendations consider governance, privacy, security, regulatory, and ethical requirements.

Contribute to the evolution of Canada AI's operating model by identifying opportunities to strengthen planning, portfolio management, and value realization processes.

Drive alignment across enabling teams to ensure recommended solutions are technically feasible, operationally scalable, governed appropriately, and ready to transition into delivery.

Bring together Technology, Operations, the Data Office, Architecture, Risk, Security, AI Delivery, and other enabling teams to assess solution options and recommend the best path to value, including process redesign, analytics, automation, generative AI, agentic AI, vendor solutions, or hybrid approaches.

Report to the AVP, AI Solutioning, and support the implementation of the Canada AI Solutioning strategy, governance model, and engagement framework.

Partner with business leaders and delivery teams to establish consistent value realization and progress reporting practices across the AI portfolio.

Translate technical delivery progress into business-focused narratives that demonstrate how AI initiatives contribute to business unit objectives, strategic priorities, customer outcomes, operational performance, and growth ambitions.

Consolidate information from AI delivery teams, initiative owners, and enabling partners to provide a comprehensive view of AI initiatives and their business impact.

Develop and deliver strategic portfolio updates for General Managers, Leadership Teams, and senior executives, communicating AI roadmap progress, key accomplishments, emerging opportunities, risks, and priorities.

Required Qualifications:

Bachelor's degree in Business, Engineering, Computer Science, Data Science, Artificial Intelligence, Analytics, or a related discipline. Advanced degree preferred.

Minimum 8 years of experience in strategy, management consulting, AI, analytics, technology, digital transformation, or related advisory functions.

Minimum 3 years of experience leading cross-functional teams, strategic initiatives, or enterprise programs.

Strong understanding of AI, machine learning, generative AI, and emerging agentic AI capabilities, including their strengths, limitations, risks, and business applications.

Demonstrated experience developing business cases, investment proposals, operating models, or strategic roadmaps.

Experience evaluating technology opportunities from business, operational, financial, and risk perspectives.

Proven ability to influence senior leaders and facilitate decision-making across diverse stakeholder groups.

Strong executive communication, storytelling, and presentation skills.

Ability to translate complex technology concepts into practical business recommendations.

Experience defining success measures, value frameworks, and outcome-based performance metrics.

Exceptional facilitation, stakeholder management, and consultative problem-solving skills.

Preferred Qualifications:

Experience leading AI strategy, innovation, transformation, or solutioning functions within financial services, insurance, banking, or other regulated industries.

Background in management consulting, strategic advisory services, corporate strategy, enterprise architecture, product strategy, or innovation management.

Familiarity with AI governance, Responsible AI, privacy, security, model risk management, and regulatory considerations.

Experience evaluating vendor solutions, conducting RFPs, or leading technology selection processes.

Knowledge of cloud platforms, data ecosystems, AI development approaches, and enterprise technology architectures.

Experience establishing portfolio management, prioritization, or investment governance frameworks.

Demonstrated experience building new capabilities, operating models, or centres of excellence.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

You will lead the AI Solutioning capability to translate strategic priorities into high-value AI initiatives while establishing governance and operating models. This role involves facilitating cross-functional collaboration to assess technical feasibility, business value, and risk for AI investments.

Requirements

Candidates must have a bachelor's degree and at least 8 years of experience in strategy, AI, or digital transformation, with 3 years in leadership roles. Strong expertise in AI technologies, business case development, and executive-level stakeholder management is required.

Skills

AI strategy
Management consulting
Business case development
Stakeholder management
Strategic planning
Portfolio management
Data governance
Risk management
Machine learning
Generative AI
Agentic AI
Executive communication
Cross-functional leadership
Technology assessment
Change management
Solution architecture

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

AI Solutioning
Artificial Intelligence
Machine Learning
Generative AI
Agentic AI
Strategy
Management Consulting
Digital Transformation
Portfolio Management
Governance
Risk Management
Data Office
Cloud Platforms
Enterprise Architecture
Business Case Development
Stakeholder Leadership
Financial Services
Insurance
Regulatory Compliance
Responsible AI
Vendor Assessment
Roadmap Development
Analytics
Automation
Strategic Advisory
Innovation Management
Performance Metrics
Cross-functional Teams
Executive Communication
Technology Market Trends

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