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Added 3 mins ago
C
Claims Representative I, Auto
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Hamilton, ON · London, ON · Mississauga, ON · Ottawa, ON · Toronto, ON · North York, ON
- Full-time
You are driven to create an exceptional customer experience.
Added 3 mins ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - Niagara
- Full-time
…quality while solving complex project challenges using field experience, innovative construction methods and BIM technology. As a subsidiary of Ferrovial, Webber has access to a global…
Added 3 mins ago
Property Field Appraisal Specialist
Gore Mutual Insurance
Cambridge, ON
Provide responsive customer service while ensuring appraisal recommendations comply with building codes, company guidelines, ethical standards, and confidentiality requirements.
Added 3 mins ago
RS
Customer Service Coordinator II
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
3 years or more in customer service with issues resolution experience, Required
Added 3 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 mins ago
MC
BDC REPRESENTITIVE
Mercedes-Benz Country Hills
Calgary, AB
- Full-time
…everything we do. We are currently seeking a Full-Time BDC Representative to support our growing dealership and help deliver an outstanding experience to every guest who connects with our…
Added 4 mins ago
WS
Outside Sale Representative (Remote with Travel)
Waste Solutions
Hamilton, ON
- Full-time
…results you drive, we’d like to talk to you. You don’t need experience selling waste or recycling services. We’ll teach you the industry. What we can’t teach is the drive to build a…
Added 4 mins ago
ML
Technical Services Representative
Maple Leaf Foods Inc
New Hamburg, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Technical Services Representative provides on-farm technical support to broiler producers within RWA/Organic programs, driving flock health, performance, and continuous improvement.…
Added 4 mins ago
DN
Technical Sales - Electronics Canada
Dyno Nobel
North Bay, ON
- Full-time
As a Technical Sales Representative, you will support the US Electronic Initiation Systems (EIS) business. You will be primarily focused on the ability to provide detailed product…
Added 18 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Vancouver, BC
If you enjoy working on various routes, physical work, driving and customer service, then this role is for you! Canadian Linen seeks a driven Relief Customer Service Representative to take…
Added 18 mins ago
Technical Sales Representative - Channel Sales
Vertiv
Mississauga, ON
…the overall growth of Vertiv channel business in Canada. The Representative works independently, is creative, and a critical thinker. The Representative is required to solve customer…
Added 18 mins ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
…Greater Toronto and Southwest Ontario market. The Inside Sales Representative is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role…
Added 18 mins ago
Assistant
Richardson Wealth Ltd
Montreal, QC
At least 3 years of experience in the financial services industry
Added 18 mins ago
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Business Development Specialist (BDR)
Pakfactory
ON · Markham, Ontario
- Full-time
Join us as we evolve from a proven custom packaging partner into a scalable, technology-driven platform. Your work directly shapes our future systems, products, and customer experience.
Added 18 mins ago
T
Financial Planner
TD
Mississauga, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 18 mins ago
WG
Outside Sales Representative – Lower Mainland, BC
Wagonmaster Group
Richmond, BC
- Full-time
Demonstrated experience prospecting for new business, initiating customer contact and closing sales.
Added 18 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 18 mins ago
SI
Leasing Specialist
Starlight Investments
Peterborough, ON
- Full-time
The leasing specialist is responsible to offer superior customer service to prospective residents and achieve overall high occupancy rates. Some travel within Canada may be periodically…
Added 19 mins ago
SI
Leasing Specialist
Starlight Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The leasing specialist is responsible to offer superior customer service to prospective residents and achieve overall high occupancy rates. Some travel within Canada may be periodically…
Added 19 mins ago
II
Business Development Manager
i3 International
Richmond Hill, ON
- Full-time
…Manager will lead prospecting activities, prepare and deliver customer presentations, support RFP and proposal development, and negotiate commercial terms within established guidelines.…
Added 33 mins ago
CO
Customer Service Representative (Switchboard)
City of Belleville
Belleville, ON
- $30.22 to $34.73 CAD / hour
- Temporary
…individual to join our People & Corporate Services Department as a Customer Service Representative (Switchboard).Position Type: Temporary Full Time (anticipated to December 31,…
Added 33 mins ago
CF
Business Development Representative
Classic Fire + Life Safety
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- Full-time
The Business Development Representative is responsible for generating new inspection growth and expanding the company’s recurring service portfolio. This role focuses on identifying new…
Added 33 mins ago
D
Personal Finance Advisor
Desjardins
Lorrainville, QC · Montreal, QC · Notre-Dame-du-Nord, QC · Témiscaming, QC · Caisse Desjardins du Témiscamingue
- Full-time
Please note that other combinations of qualifications and relevant experience may be considered
Added 33 mins ago
U
Customer Service Representative - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to:
Added 33 mins ago
EF
Part-Time Sales & Merchandising Representative for Maple Leaf - South Shore
Encore Field Marketing Solutions Inc.
Longueuil, QC · QC, Longueuil, CA-QC
- Part-time
PART-TIME SALES & MERCHANDISING REPRESENTATIVE FOR MAPLE LEAF FOODS - APPROX. 34 HRS/WEEKLY- SOUTH SHORE, QC

Manulife

Director Change Enablement

Toronto, ON, Canada
Waterloo, ON, Canada

$145,130.00 CAD - $195,130.00 CAD · Full-time

Apply About employer

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Job details

Pay: $145,130.00 CAD - $195,130.00 CAD
Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

The Director, Change Enablement & Business Readiness will lead the people and business-readiness dimensions of significant transformation initiatives. This role will partner closely with business and functional leaders to understand how changes to processes, technology, roles and ways of working affect the organization and ensure teams are prepared to successfully adopt and sustain those changes.

Success in this role requires more than traditional change-management expertise. The successful candidate will bring strong process-improvement and transformation-execution experience, with the ability to connect strategy, process design and technology change to the practical realities of implementation and adoption.

Position Responsibilities

Lead change strategy and business readiness

Develop integrated change and readiness strategies that translate transformation plans into clear impacts, interventions and actions for the business.

Assess impacts to people, processes, roles and capabilities and identify readiness, adoption and organizational risks.

Establish readiness criteria and provide leaders with a clear view of gaps, risks and interventions required for implementation.

Ensure change and readiness activities remain aligned with transformation milestones and intended business outcomes.

Connect transformation to execution

Partner across Operations, Technology, Product, Risk and transformation teams translate future-state designs into executable business change.

Apply a process-improvement mindset to understand current-state challenges, future-state outcomes and the practical implications of change.

Facilitate decisions and challenge designs where operational, people or readiness implications have not been sufficiently addressed.

Support transformation through implementation and stabilization, maintaining focus on adoption and sustainable outcomes.

This keeps the process-improvement dimension that is important in your organization. Your broader transformation model explicitly connects opportunity identification, prioritization and delivery rather than treating them as separate disciplines.

Drive leadership alignment and adoption

Advise and engage leaders on the change vision, key decisions, accountabilities and actions required from their teams.

Develop targeted stakeholders, communications, learning and engagement approaches based on documented impacts.

Define and monitor readiness and adoption measures, using feedback and evidence to identify where intervention is required.

Help embed new processes, capabilities and ways of working beyond implementation.

Build change capability

Strengthen change capability through coaching, facilitation, tools and practical guidance.

Leverage enterprise change-management approaches while adapting them pragmatically to individual initiatives.

Enable business leaders to increasingly lead change within their own teams.

Build reusable practices and learned lessons that improve transformation delivery across the organization.

That last point remains important because the change-enablement direction you've established is advisory and capability-building rather than having a central team permanently execute changes on behalf of the business.

Required Qualifications

Significant experience leading change management, business readiness, continuous improvement or transformation delivery in complex organizations.

Demonstrated experience translating process, technology or operating-model transformation into practical business impacts, readiness plans and adoption outcomes.

Strong knowledge of change disciplines including impact assessment, stakeholder engagement, leadership alignment, communications, learning and adoption.

Strong process-improvement and analytical capability, with the ability to move from current-state challenges through future-state design and implementation.

Proven ability to influence senior stakeholders, facilitate complex decisions and create structure in ambiguous environments.

Excellent executive communication, facilitation and people-leadership capabilities.

Experience with Lean, continuous improvement, process re-engineering, automation or AI-enabled transformation is an asset.

Experience in financial services, insurance or another complex regulated environment is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$145,130.00 CAD - $195,130.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Director will lead the people and business-readiness dimensions of significant transformation initiatives by partnering with functional leaders to ensure successful adoption. They will develop integrated change strategies, assess organizational impacts, and build internal change capabilities through coaching and facilitation.

Requirements

Candidates must have significant experience leading change management, business readiness, or transformation delivery in complex organizations. Strong analytical skills, executive communication, and the ability to influence senior stakeholders are essential for this role.

Skills

Change management
Business readiness
Continuous improvement
Transformation delivery
Process improvement
Stakeholder engagement
Leadership alignment
Strategic planning
Impact assessment
Facilitation
Project management
Analytical capability
Process re-engineering
Automation
AI-enabled transformation
Executive communication

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Vacation days
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Change Enablement
Business Readiness
Transformation
Process Improvement
Lean
Financial Services
Insurance
Stakeholder Management
Organizational Change
Strategy
Automation
AI
Leadership
Coaching
Facilitation
Operating Model
Risk Management
Change Management
Continuous Improvement
Process Re-engineering

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