Jobs in Canada

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Added 21 mins ago
GC
Quality Designer - Research & Engineering
Game Companies
Vancouver, BC
- Full-time
This is a temporary full-time role until end of June 2027, reporting to a Quality Verification Development Director.
Added 21 mins ago
GC
Associate Quality Designer
Game Companies
Vancouver, BC
- Full-time
…high-quality experiences. You will report to the Development Director of the Quality Verification…
Added 21 mins ago
AG
Ecommerce Merchandiser - Call It Spring
ALDO Group
Montreal, QC
- Full-time
…industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes…
Added 37 mins ago
M
Director CX Insights & Activation
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…journeys? Reporting to the AVP CX Transformation and Service Design, this role combines strong CX/research leadership with hands-on enablement, ensuring quality research and VOC work moves…
Added 51 mins ago
FI
Director, Pre-Construction Sales
Fero International Inc.
Stoney Creek, NB
- Contract
The Director, Pre-Construction Sales will have a passion and pro-active mindset for building sustainable relationships with clients, by developing a deep understanding of core needs and…
Added 1 hour ago
GC
Character Artist - EA Sports FC
Game Companies
Vancouver, BC
- Full-time
With more opportunity than ever to design, innovate and create new, immersive experiences that bring joy, inclusivity, and connection to fans everywhere, we invite you to join our…
Added 2 hours ago
LH
Product Manager, Referral Management
Lifemark Health Group
Brampton, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 2 hours ago
LH
Product Manager, Referral Management
Lifemark Health Group
Toronto, ON · North York, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 2 hours ago
Director, Talent Development
Liberty Utilities
Oakville, ON
…execution. While responsible for leading and developing a team, the Director is expected to personally lead critical talent initiatives, facilitate executive talent discussions, design…
Added 3 hours ago
HI
Director of Student Leadership & Empowerment at Hillel Ontario
Hillel International
Toronto, ON
- Full-time
Reports to: Senior Director of Advocacy and Public Affairs
Added 3 hours ago
AC
Finance Manager, Academic
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 3 hours ago
F
Territory Manager
F12.net
AB · Alberta, Canada
- Full-time
The Position: Reporting to the Director of Sales, the Territory Manager is an experienced business leader responsible for guiding decision-makers in sales opportunities through discovering,…
Added 3 hours ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.
Added 3 hours ago
EL
Sr. Director, Medical Affairs - Neuroscience
Eli Lilly and Company
Toronto, ON
- Full-time
The Sr. Director – Medical Affairs Neuroscience (NS) role is responsible for medical and scientific leadership for the Therapeutic Area (TA) Strategy. The core function of the Sr. Director…
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 3 hours ago
RT
Director, Growth Strategy & Operations
Raising The Village
Remote, Canada
- Full-time
- Remote
…much larger and more diversified philanthropic portfolio. The Director, Growth Operations & Strategy will lead the Partnerships Hub - the team that provides the systems, intelligence,…
Added 3 hours ago
FC
Capacity Planning Manager PMO
Fidelity Canada
Mississauga, ON
- Full-time
Reporting to the Director, Planning & Management, this role will be responsible for ensuring that our delivery function operates with agility and that resources are allocated where they are…
Added 4 hours ago
A
RQ00838 – Senior Microsoft Dynamics CRM & SharePoint Solution Architect – On-Premises Upgrade
Amyantek
Toronto, ON
- Contract
Manager Notes Must Haves:
Added 4 hours ago
YU
Work Integrated Learning Programs Coordinator
York University
Markham, ON
- Contract
…Educational and Employer Partnerships under the leadership of the Director, Educational and Employer Partnerships, the role supports strategic student success in work integrated outcomes…
Added 4 hours ago
CG
Manager, Growth Enablement – Account Management
Compass Group Canada
Mississauga, ON
- Full-time
Support the Senior Director to design, implement, and continuously improve the Account Management operating model, including member engagement frameworks, business review programs, account…
Added 4 hours ago
A
Area Construction Manager - NPI (Minerals & Metals)
Ausenco
Burnaby, BC
- Full-time
The successful candidate will work closely with the Project Manager, Project Director, Engineering Manager, Project Controls, HSE, Quality, Procurement, Commissioning and Contractor teams…
Added 4 hours ago
EW
UX/UI Designer / Concepteur UI/UX
Evolving Web
Remote, Canada
- Full-time
- Remote
We are seeking a talented UX/UI designer with 5+ years of experience to actively support our design process and contribute to the creation of interactive websites and apps. You will…
Added 5 hours ago
SV
Assistant Director of Nursing Care ADNC, RN or RPN, LTC
Schlegel Villages
Milton, ON
- Full-time
The Village of Ridgeview Court located in Milton, Ontario has an exciting opportunity for an IPAC - Assistant Director of Nursing Care to join their team.
Added 5 hours ago
TT
Adjoint(e) éditorial(e) et commercial(e) - Langues Secondes/Editorial and Commercial Assistant, Second Languages
TC Transcontinental
Montreal, QC
- Full-time
…information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and…
Added 5 hours ago
CC
Manager, Marketing and Creative Services
Centennial College
Toronto, ON · Scarborough, ON
- $88,985 to $116,682 CAD / year
- Full-time
Reporting to the Director, Marketing and Creative Services, the manager will lead the planning, development and delivery of the College’s marketing and promotional activities. The incumbent…

Manulife

Director CX Insights & Activation

Toronto, ON, Canada
Waterloo, ON, Canada

$125,100.00 CAD - $175,100.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $125,100.00 CAD - $175,100.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Are you ready to elevate digital experiences and lead a Voice of Customer (VOC) and Customer Experience (CX) Insights team in shaping exceptional user journeys? Reporting to the AVP CX Transformation and Service Design, this role combines strong CX/research leadership with hands-on enablement, ensuring quality research and VOC work moves beyond artifacts and workshops into actionable roadmaps and delivery priorities.

At Manulife, we are committed to becoming a digital-first organization and leading our industry in digital customer experiences. Alongside two director colleagues, you will co-create the vision and strategy for VOC and CX insights maturity, partnering to drive positive and customer-focused change across Manulife’s Canadian Division. As research evolves with emerging technologies, you will support and champion the team’s evolution and adoption of AI in insights generation and analysis.

You will lead the CX Insights and Activation, encompassing voice of the customer, journey management and a research methodology that converts insights into tangible customer and business outcomes. You’ll guide a squad of CX researchers and insight analysts; partner closely with business partners to accelerate evidence-based decision making and business outcomes.

This is a highly collaborative role which requires excellence in both what and how you deliver work. The successful candidate will be confident in their strong quantitative research skills, a fair and flexible partner in a complex business environment, and enthusiastic about getting things done together. Resilience when tackling challenges and joy in collaboration are essential.

Position Responsibilities:

Drive the continued of the VOC and CX Insights within Manulife Canada including activation, measurement, and storytelling.
Support an evolving Journey Management practice that continuously researches, measures, optimizes, and orchestrates end-to-end customer journeys across channels and operations.
Enriching our research methodology - from discovery and framing to analysis, concepting, piloting, and scaled adoption - grounded in measurable outcomes and actionable insights.
Champion, support, and drive adoption of AI to streamline research processes and elevate what the team can accomplish.
Lead VOC and CX Insights Leadership & Standards
- Codify standards for research, quantitative analysis, customer feedback management, and measurement frameworks; steward research excellence alongside peer Directors in Brand Strategy and Service Design.
- Coach and grow CX researchers and analysts; institute critique rituals, mentoring, and learning pathways.
Drive Insights to Action
- Translate research (quantitative and qualitative) into actionable strategies, opportunity backlogs, and solution concepts; ensure hypotheses are validated via experiments and pilots; anchor decisions in customer desirability and business viability.
- Champion data-informed CX insights and business case storytelling to help secure alignment and funding.
Partner & Deliver
- Work with cross-functional leaders in operations, marketing, and AI to remove friction and enable journey orchestration at scale.
Governance & Ways of Working
- Co-create, with your director colleagues, a framework for governance for journey ownership, backlog intake, prioritization, and outcome tracking.

Required Qualifications:

10+ years in CX, customer insight, and journey management with 5+ years leading teams and practices in complex environments (financial services preferred).
Bachelor's degree in research, business, data science or relevant field. Master's or advanced degree is a plus.
Demonstrated expertise in quantitative research methods, survey design, data analysis, and evidence-based decision making.
Exceptional storytelling skills - demonstrated ability to humanize data, champion the voice of the customer, and craft empathetic, insight‑driven narratives that resonate with stakeholders, influence decisions, and strengthen business cases.
Proven track record translating insights into implemented solutions - from pilots to scaled adoption - across digital and operational channels.
Strong stakeholder leadership; ability to influence senior leaders and align diverse teams around outcomes and metrics.
Proven experience in or exposure to primary qualitative research methods.

Leadership Attributes

An enthusiastic collaborator who loves building partnerships and helping organizations act in the customer’s best interest.
Builder’s mindset; bias to action with disciplined measurement and a commitment to document and share.
Systems thinker who can zoom out and in between macro strategy and micro-operations.
Empathetic coach who elevates craft and creates psychological safety and engagement on the team.
Clear communicator who can tell the story of change with data and human insight.

Preferred Qualifications:

Experience building business cases and conducting desirability, viability, and feasibility (DVF) analyses for and with business colleagues.
Knowledge of and/or experience working in insurance or financial services is an asset.
UX or Product Design experience or proven experience working alongside product designers is a plus.
Comfort using research platforms, survey/analytics tools, and AI technologies for mixed methods insight generation.
Curiosity and enthusiasm for learning and growing in AI-driven research practices.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Base salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead the Voice of Customer and CX Insights team to drive actionable customer-focused strategies and journey orchestration. Partner with cross-functional leaders to integrate AI-driven research and evidence-based decision-making across the organization.

Requirements

Requires 10+ years of experience in CX and journey management with at least 5 years in a leadership capacity. Candidates must hold a bachelor's degree and demonstrate expertise in quantitative research, data analysis, and stakeholder influence.

Skills

Customer experience strategy
Voice of customer
Journey management
Quantitative research
Data analysis
Evidence-based decision making
Storytelling
Stakeholder leadership
AI adoption
Research methodology
Business case development
Service design
Strategic planning
Team leadership
Cross-functional collaboration

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

CX
Voice of Customer
Journey Management
AI
Quantitative Research
Data Analysis
Financial Services
Insurance
Service Design
Digital Transformation
Stakeholder Management
Business Case
Evidence-based Decision Making
Research Methodology
Strategy
Leadership
Customer Insights
Product Design
UX
Governance
Measurement Frameworks
Storytelling
Collaboration
Piloting
Concepting
Discovery
Analysis
Operations
Marketing
Hybrid

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Work requirements

Jobs in Canada