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Added 6 mins ago
PC
Atlassian Architect - Canada FTE
Praecipio Consulting
Remote, Canada
- Full-time
- Remote
…Atlassian solutions that align with our clients' strategic business goals. You must possess exceptional technical acumen combined with outstanding communication and stakeholder management…
Added 6 mins ago
M
Talent & Rewards Consulting Analyst
Mercer
Toronto, ON
- Other
Marsh People and Investments’ Workforce and Rewards business segment helps our clients around the world engage their talent to drive business performance. Workforce and Rewards consultants…
Added 6 mins ago
A
Therapeutic Specialist, Neuroscience
AbbVie
Toronto, ON
- $93,000 to $143,000 CAD / year
- Full-time
Display sound business judgment (having an executive leadership mindset to assess local market and set direction). Ability to predict contingent outcomes from both a customer and…
Added 20 mins ago
H
AI Governance Lead
Hays
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Embed governance checkpoints into AI development and deployment processes.
Added 20 mins ago
OM
Director, Performance
Omnicom Media
Toronto, ON
- Full-time
…and programmatic driving innovation, strategic direction, and business growth across teams and client…
Added 20 mins ago
LG
Executive Chef | Rogers Centre
Legends Global
Toronto, ON
- Full-time
The Executive Chef is responsible for providing strategic culinary leadership and overseeing all aspects of kitchen operations to deliver exceptional food quality, innovation and guest…
Added 20 mins ago
GE
Internal Auditor, Technology Audit & Data Analytics
Gibson Energy
Calgary, AB
- Full-time
…provides independent assurance and advisory services to the Executive Team and the Audit Committee of the Board of Directors. The position leads operational, strategic, financial and…
Added 20 mins ago
IB
Account Executive- Professional Liability Programs
Insurance Brokers Association of Alberta
AB · Edmonton, AB
- Full-time
Experience in account management, business development, or affinity insurance programs.
Added 20 mins ago
AG
Director, Performance
Adelphi Group
Toronto, ON
- Full-time
…and programmatic driving innovation, strategic direction, and business growth across teams and client…
Added 20 mins ago
Senior Finance Business Partner
D2L
Vancouver, BC · Winnipeg, MB · Kitchener, ON · Toronto, ON
Support ad‑hoc executive requests requiring rapid analysis, structured problem‑solving, and strategic business insights.
Added 20 mins ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
…teams across all branches, driving performance through the development and implementation of sales strategies, tools, and best practices. This role will require a hands-on leader with a…
Added 20 mins ago
ER
Senior Fleet Operations Manager
Empire Roofing
Georgetown, ON
- Full-time
The Senior Manager, Fleet Operations is responsible for the strategic leadership, planning, development, and performance of the Company's fleet and asset management program across all…
Added 20 mins ago
C
Executive Producer, CBC, Personal Finance Business News, Toronto (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…Canadians are faced with a myriad of complex economic realities. As Executive Producer, you’ll be overseeing an editorial team that goes beyond the facts to help Canadians understand how…
Added 35 mins ago
OH
Program Manager, Performance, Accountability & Funding Allocation
Ontario Health
Chatham-Kent, ON · Hamilton, ON · London, ON · Owen Sound, ON · Sarnia, ON · St. Catharines, ON · Stratford, ON · Waterloo, ON · Windsor, ON
- Full-time
Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
Added 35 mins ago
T
Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 35 mins ago
CS
Senior Account Executive, Europe
Carina Software
North Vancouver, BC
- £80,000 to £95,000 GBP / year
- Full-time
· 5+ years in sales, business development or quota-carrying roles within SaaS, technology or oil & gas markets
Added 35 mins ago
C
Product Lifecycle Manager
Ciena
Ottawa, ON
- Full-time
As Product Lifecycle Manager, you will operate at the center of customers, Sales, Engineering, Supply Chain, and executive leadership. You will bring a strong point of view on the market,…
Added 35 mins ago
AG
Executive Chef | Rogers Centre
ASM Global
Toronto, ON · Rogers Centre
- Full-time
The Executive Chef is responsible for providing strategic culinary leadership and overseeing all aspects of kitchen operations to deliver exceptional food quality, innovation and guest…
Added 35 mins ago
AL
Contract & Sales Analyst
Air Liquide
Calgary, AB · AB · Coquitlam, BC · Richmond, BC · Winnipeg, MB
- Full-time
…sales reports. Interprets reports and makes recommendations as business progresses and raises unprofitable activities. Collaborates in the annual budget preparation process. Leverage AI and…
Added 50 mins ago
CL
General Manager - Off Campus
Campus Living Centres
Guelph, ON
- Full-time
…housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate…
Added 50 mins ago
T
Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 50 mins ago
G
Directeur(trice), Immobilier d'entreprise / Corporate Real Estate & Facilities
Genetec
Montreal, QC
- Full-time
…hands-on execution, leading real estate initiatives that support business growth, operational efficiency, and employee…
Added 50 mins ago
EC
Vice President, Enterprise Services
ethree Consulting
St. John's, NL
- Full-time
Reporting to the Chief Executive Officer, the Vice President, Enterprise Services brings an organization-wide perspective to strategy, performance, technology, people and enterprise risk.
Added 50 mins ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 50 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…

Manulife

Director, Global Technology & Operations Strategy & Transformation

Toronto, ON, Canada

$113,260.00 CAD - $210,340.00 CAD · Full-time

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Job details

Pay: $113,260.00 CAD - $210,340.00 CAD
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Director, Global Technology & Operations Strategy & Transformation will help shape and execute strategic priorities across Global Technology & Operations (GTO), with a significant focus on leading the AI program and translating strategy into measurable business outcomes.

The Director will lead the AI program across GTO, bringing together strategy, business case development, funding, program governance, technical delivery, adoption, and value realization. This includes managing AI program funding, ensuring funding is directed to the appropriate initiatives and teams, and maintaining visibility into how initiatives are progressing against delivery commitments, defined success criteria, and approved budgets.

Working closely with the VP of GTO and senior stakeholders across Business, Technology, Enterprise AI, Finance, and Risk, the Director will provide an integrated view of the AI program, drive accountability across teams, identify areas requiring leadership attention, and enable informed decisions on priorities, funding, execution, and outcomes.

The Director will also help shape how GTO delivers its AI agenda, establishing approaches to prioritize and sequence initiatives, accelerate execution, and scale reusable AI capabilities across segments and countries. This includes helping establish a practical path from opportunity identification through development, production, and adoption, while focusing resources on initiatives that can deliver the greatest strategic and business impact.

Position Responsibilities

GTO Strategy & Transformation: Partner with the VP of GTO and senior leaders to translate strategic priorities into executable strategies, roadmaps, initiatives, and measurable outcomes. Connect priorities across teams, identify opportunities and risks, and provide insights and recommendations to support executive decision-making.
AI Program Leadership & Governance: Lead the end-to-end AI and Automation program across GTO, establishing a single integrated view of initiatives, priorities, dependencies, funding, and outcomes. Establish program governance and operating rhythms and work across Product Owners, Segment Leads, Technology, and business and functional partners to drive execution, alignment, and accountability.
AI Strategy, Prioritization & Delivery Approach: Help define how GTO identifies, assesses, prioritizes, sequences, and delivers AI initiatives. Develop practical prioritization and delivery approaches that consider strategic alignment, business value, delivery readiness, scalability, complexity, funding requirements, dependencies, and risk. Continuously assess the portfolio to ensure resources remain focused on the highest-value opportunities and identify where initiatives should be accelerated, repositioned, or deprioritized.
Business Case & AI Program Funding: Lead the planning, mobilization, and partner engagement required to develop business cases for AI execution and future funding, including cost-benefit analysis, expected outcomes, success criteria, delivery requirements, and risk considerations. Manage AI program funding and recommend allocation or reallocation across initiatives and teams based on strategic priorities, expected value, delivery readiness, and performance.
Delivery Excellence, Performance & Value Realization: Oversee AI initiatives across technical delivery, business outcomes, adoption, success criteria, budget utilization, risks, and dependencies. Assess whether initiatives are delivering against their original commitments, drive accountability for results, and identify where intervention, reprioritization, or funding adjustments are required. Ensure realized outcomes can be traced back to approved business cases and defined success measures.
Executive Reporting & Stakeholder Management: Provide the VP of GTO and senior leadership with a consolidated view of the AI program, including roadmap progress, funding utilization, delivery performance, value realization, risks, dependencies, and decisions required. Maintain effective engagement across sponsors, segments, Technology, Enterprise AI, Finance, Risk, and other partners, translating complex information into clear executive insights and recommendations.
AI-Driven Transformation & Reusable Capabilities: Identify opportunities to fundamentally redesign processes and ways of working through AI and Automation, moving beyond incremental improvements. Drive the development, reuse, and adoption of scalable AI capabilities, standards, playbooks, and common approaches that accelerate delivery and reduce duplication across GTO.

Required Qualifications

8+ years of experience across strategy and transformation, technology, AI, program management, product management, or related disciplines, with demonstrated experience leading complex, cross-functional programs.
Demonstrated experience leading large-scale AI, Automation, technology, innovation, or transformation programs, including program governance, prioritization, funding, delivery oversight, and performance management.
Strong strategic and analytical capabilities, with demonstrated experience translating strategy into prioritized programs, roadmaps, business cases, funding recommendations, and measurable outcomes.
Strong financial acumen, including experience developing and evaluating business cases, cost-benefit analysis, managing budgets and funding, establishing success measures, and assessing value realization.
Strong understanding of AI platforms and modern AI solution patterns, with sufficient technical fluency to understand delivery plans, challenge assumptions, assess dependencies and risks, and engage credibly with Technology and AI leaders.
Strong program leadership capabilities, including the ability to oversee multiple concurrent initiatives, establish governance and delivery frameworks, manage complex dependencies, and drive disciplined execution across Business and Technology teams.
Exceptional executive communication and stakeholder management skills, with the ability to synthesize complex strategic, financial, business, and technical information into clear insights, recommendations, and decisions for senior leadership.
Demonstrated ability to influence and challenge senior stakeholders, drive accountability without direct authority, create structure in ambiguous environments, and manage competing strategic priorities.
Demonstrated use of AI productivity tools and agentic workflows to accelerate analysis, synthesis, reporting, decision-making, and content development.

Preferred Qualifications

Experience leading or managing an enterprise-scale AI, Automation, technology, innovation, or transformation program, including prioritization, funding, delivery, and value realization.
Experience establishing program governance, portfolio prioritization frameworks, business cases, executive reporting, and value-realization models.
Familiarity with enterprise AI architecture, MLOps/LLMOps, AI evaluation, Responsible AI, model governance, and the considerations involved in moving AI solutions from development into production.
Experience scaling reusable AI capabilities across multiple teams, business segments, or geographies.
Experience partnering directly with senior executives on strategy, funding, program performance, prioritization, and enterprise transformation.
Financial services or other highly regulated industry experience strongly preferred.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Director will lead the global AI and automation program, translating strategic priorities into executable roadmaps and measurable business outcomes. They will manage program funding, governance, and stakeholder engagement to ensure AI initiatives deliver significant strategic and financial value.

Requirements

Candidates must have 8+ years of experience in strategy, technology, or AI transformation, with a proven track record of leading complex, cross-functional programs. Strong financial acumen, executive communication skills, and the ability to navigate ambiguous environments are essential for this role.

Skills

Strategic planning
AI program leadership
Transformation management
Business case development
Financial acumen
Program governance
Stakeholder management
Change management
Automation
Data-driven decision making
Portfolio management
Executive reporting
Risk management
Technical delivery oversight
Cross-functional leadership
AI solution patterns

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Strategy
Transformation
Program Management
Business Case
Financial Acumen
Governance
Stakeholder Management
MLOps
LLMOps
Responsible AI
Portfolio Prioritization
Change Management
Executive Reporting
Roadmap
Cost-benefit Analysis
Agentic Workflows
Product Management
Financial Services
Innovation
Scalability
Performance Management
Value Realization
Technical Delivery
Cross-functional
Risk Assessment
Data Analytics
Strategic Alignment
Leadership

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