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Added 14 mins ago
NB
Advisor, Talent Attraction and Recruitment Excellence
National Bank of Canada
Montreal, QC
- Full-time
Collaborate with the Recruitment, attraction and Data Office Business Owner (BPO), technology teams, suppliers and business stakeholders during projects and rollouts of new features
Added 14 mins ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
…acting as a content specialist who transforms audience needs, business priorities and insights into relevant and engaging content experiences. You’ll apply content strategy across a range…
Added 14 mins ago
LV
Sr. Accountant. Financial Reporting & Planning
Lee Valley Tools
Ottawa, ON
- Full-time
Advanced Microsoft Excel and business intelligence skills, with experience using accounting systems and data from multiple sources.
Added 14 mins ago
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Product Marketing Manager
AutoTrader.ca
Toronto, ON
- Full-time
For a career where you can drive our business and shape your future, apply now.
Added 14 mins ago
IF
Salesforce Solution Architect
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- $120,000 CAD / year
- Full-time
Translate business needs and functional, non-functional and technical requirements into robust architecture solutions, and ensure deliverables comply with the established design.
Added 14 mins ago
IF
Security Solutions Architecture Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…security, architecture, product and delivery teams to translate business, security, risk and compliance requirements into solutions that are consistent, sustainable and adapted to iA’s…
Added 14 mins ago
IF
Actuarial - Student/Intern
iA Financial Group
Vancouver, BC
- $29.5 to $33.5 CAD / hour
- Full-time
As an Actuarial Intern/Student, you will play a key role in analysis, problem-solving, and supporting teams in addressing business needs in insurance.
Added 14 mins ago
SS
Business Analyst, Assistant Vice President
State Street
Toronto, ON
- Full-time
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on…
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Cyber Generalist, Manager
PwC
Toronto, ON
- Full-time
Solid mix of business and technical capabilities, and the ability to communicate complex technical data protection issues to senior executives within the context of their business.
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Machine Learning Engineer II
TD
Toronto, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 29 mins ago
HR
Supply Chain Intern (Winter 2027 - 12 months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
…dashboard solutions using Microsoft Excel, SAP, and other approved business intelligence tools, with attention to data accuracy, consistency, and…
Added 29 mins ago
SS
Project Management, Assistant Vice President
State Street
Toronto, ON
- Full-time
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on…
Added 29 mins ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 29 mins ago
C
Apps Dev Intmd Programmer Analyst
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 29 mins ago
C
Apps Dev Intmd Programmer Analyst
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 29 mins ago
C
Project Analyst Co-op- Winter 2027
CIBC
Toronto, ON
- Full-time
You’ll join CIBC’s Enterprise Project Office (EPO), part of the Planning, Analytics and Platform team, where we support enterprise project and portfolio management through data, insights,…
Added 29 mins ago
CT
Space Planning Specialist - 2 Roles
Canadian Tire Corporation
Toronto, ON · Retail City
- Full-time
…customer experience. The Space Planning Specialist leads Category Business Managers, Category Business Analysts and other cross-functional teams through Planogram builds, ensuring timelines…
Added 29 mins ago
CT
Vice-President, Pricing & Promotions
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Senior Vice-President, Customer Strategy, Analytics and Merchandise Planning, the Vice-President, Pricing & Promotions will lead pricing and promotional strategy across…
Added 29 mins ago
AM
Machine Learning Resident - Client: Ultimarii (12 month term)
Alberta Machine Intelligence Institute
Edmonton, AB
- Full-time
Are you passionate about building great solutions? Do you want to drive a high impact early-stage business? You’ll be presented with opportunities to both personally and professionally…
Added 29 mins ago
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Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Operational Analytics & Diagnostics: Conduct deep-dive, multi-year performance analysis across GTO segments and functions to identify root causes of performance shifts and quantify…
Added 29 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 29 mins ago
YO
CRE - Marketing Analyst
YFK Office Lease
Toronto, ON
- Full-time
…market research on comparable properties, preparing marketing analytics for campaigns, supporting leasing teams with data-driven collateral, and tracking the performance of marketing and…
Added 29 mins ago
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Software Engineer
Highspring
Montreal, QC
- Full-time
…collaboration, and continuous learning while driving measurable business…
Added 29 mins ago
RI
Azure Data Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
…This role involves working closely with multiple teams and business stakeholders to deliver cutting-edge data…
Added 29 mins ago
PC
Workforce Transformation Manager (HR Transformation)
PwC Canada
Ottawa, ON
- Full-time
…Skills-Based Organization – such as job architecture, talent intelligence, skills-based architecture and skills marketplace initiatives, HR/Payroll Analytics and Reporting , Exposure to…

Manulife

Director, Global Technology & Operations Strategy & Transformation

Toronto, ON, Canada

$113,260.00 CAD - $210,340.00 CAD · Full-time

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Job details

Pay: $113,260.00 CAD - $210,340.00 CAD
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Director, Global Technology & Operations Strategy & Transformation will help shape and execute strategic priorities across Global Technology & Operations (GTO), with a significant focus on leading the AI program and translating strategy into measurable business outcomes.

The Director will lead the AI program across GTO, bringing together strategy, business case development, funding, program governance, technical delivery, adoption, and value realization. This includes managing AI program funding, ensuring funding is directed to the appropriate initiatives and teams, and maintaining visibility into how initiatives are progressing against delivery commitments, defined success criteria, and approved budgets.

Working closely with the VP of GTO and senior stakeholders across Business, Technology, Enterprise AI, Finance, and Risk, the Director will provide an integrated view of the AI program, drive accountability across teams, identify areas requiring leadership attention, and enable informed decisions on priorities, funding, execution, and outcomes.

The Director will also help shape how GTO delivers its AI agenda, establishing approaches to prioritize and sequence initiatives, accelerate execution, and scale reusable AI capabilities across segments and countries. This includes helping establish a practical path from opportunity identification through development, production, and adoption, while focusing resources on initiatives that can deliver the greatest strategic and business impact.

Position Responsibilities

GTO Strategy & Transformation: Partner with the VP of GTO and senior leaders to translate strategic priorities into executable strategies, roadmaps, initiatives, and measurable outcomes. Connect priorities across teams, identify opportunities and risks, and provide insights and recommendations to support executive decision-making.
AI Program Leadership & Governance: Lead the end-to-end AI and Automation program across GTO, establishing a single integrated view of initiatives, priorities, dependencies, funding, and outcomes. Establish program governance and operating rhythms and work across Product Owners, Segment Leads, Technology, and business and functional partners to drive execution, alignment, and accountability.
AI Strategy, Prioritization & Delivery Approach: Help define how GTO identifies, assesses, prioritizes, sequences, and delivers AI initiatives. Develop practical prioritization and delivery approaches that consider strategic alignment, business value, delivery readiness, scalability, complexity, funding requirements, dependencies, and risk. Continuously assess the portfolio to ensure resources remain focused on the highest-value opportunities and identify where initiatives should be accelerated, repositioned, or deprioritized.
Business Case & AI Program Funding: Lead the planning, mobilization, and partner engagement required to develop business cases for AI execution and future funding, including cost-benefit analysis, expected outcomes, success criteria, delivery requirements, and risk considerations. Manage AI program funding and recommend allocation or reallocation across initiatives and teams based on strategic priorities, expected value, delivery readiness, and performance.
Delivery Excellence, Performance & Value Realization: Oversee AI initiatives across technical delivery, business outcomes, adoption, success criteria, budget utilization, risks, and dependencies. Assess whether initiatives are delivering against their original commitments, drive accountability for results, and identify where intervention, reprioritization, or funding adjustments are required. Ensure realized outcomes can be traced back to approved business cases and defined success measures.
Executive Reporting & Stakeholder Management: Provide the VP of GTO and senior leadership with a consolidated view of the AI program, including roadmap progress, funding utilization, delivery performance, value realization, risks, dependencies, and decisions required. Maintain effective engagement across sponsors, segments, Technology, Enterprise AI, Finance, Risk, and other partners, translating complex information into clear executive insights and recommendations.
AI-Driven Transformation & Reusable Capabilities: Identify opportunities to fundamentally redesign processes and ways of working through AI and Automation, moving beyond incremental improvements. Drive the development, reuse, and adoption of scalable AI capabilities, standards, playbooks, and common approaches that accelerate delivery and reduce duplication across GTO.

Required Qualifications

8+ years of experience across strategy and transformation, technology, AI, program management, product management, or related disciplines, with demonstrated experience leading complex, cross-functional programs.
Demonstrated experience leading large-scale AI, Automation, technology, innovation, or transformation programs, including program governance, prioritization, funding, delivery oversight, and performance management.
Strong strategic and analytical capabilities, with demonstrated experience translating strategy into prioritized programs, roadmaps, business cases, funding recommendations, and measurable outcomes.
Strong financial acumen, including experience developing and evaluating business cases, cost-benefit analysis, managing budgets and funding, establishing success measures, and assessing value realization.
Strong understanding of AI platforms and modern AI solution patterns, with sufficient technical fluency to understand delivery plans, challenge assumptions, assess dependencies and risks, and engage credibly with Technology and AI leaders.
Strong program leadership capabilities, including the ability to oversee multiple concurrent initiatives, establish governance and delivery frameworks, manage complex dependencies, and drive disciplined execution across Business and Technology teams.
Exceptional executive communication and stakeholder management skills, with the ability to synthesize complex strategic, financial, business, and technical information into clear insights, recommendations, and decisions for senior leadership.
Demonstrated ability to influence and challenge senior stakeholders, drive accountability without direct authority, create structure in ambiguous environments, and manage competing strategic priorities.
Demonstrated use of AI productivity tools and agentic workflows to accelerate analysis, synthesis, reporting, decision-making, and content development.

Preferred Qualifications

Experience leading or managing an enterprise-scale AI, Automation, technology, innovation, or transformation program, including prioritization, funding, delivery, and value realization.
Experience establishing program governance, portfolio prioritization frameworks, business cases, executive reporting, and value-realization models.
Familiarity with enterprise AI architecture, MLOps/LLMOps, AI evaluation, Responsible AI, model governance, and the considerations involved in moving AI solutions from development into production.
Experience scaling reusable AI capabilities across multiple teams, business segments, or geographies.
Experience partnering directly with senior executives on strategy, funding, program performance, prioritization, and enterprise transformation.
Financial services or other highly regulated industry experience strongly preferred.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Director will lead the global AI and automation program, translating strategic priorities into executable roadmaps and measurable business outcomes. They will manage program funding, governance, and stakeholder engagement to ensure AI initiatives deliver significant strategic and financial value.

Requirements

Candidates must have 8+ years of experience in strategy, technology, or AI transformation, with a proven track record of leading complex, cross-functional programs. Strong financial acumen, executive communication skills, and the ability to navigate ambiguous environments are essential for this role.

Skills

Strategic planning
AI program leadership
Transformation management
Business case development
Financial acumen
Program governance
Stakeholder management
Change management
Automation
Data-driven decision making
Portfolio management
Executive reporting
Risk management
Technical delivery oversight
Cross-functional leadership
AI solution patterns

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Strategy
Transformation
Program Management
Business Case
Financial Acumen
Governance
Stakeholder Management
MLOps
LLMOps
Responsible AI
Portfolio Prioritization
Change Management
Executive Reporting
Roadmap
Cost-benefit Analysis
Agentic Workflows
Product Management
Financial Services
Innovation
Scalability
Performance Management
Value Realization
Technical Delivery
Cross-functional
Risk Assessment
Data Analytics
Strategic Alignment
Leadership

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