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Added 9 mins ago
G
Pipeline Construction & Integrity Survey Director
GeoVerra
Calgary, AB
- Full-time
…integrity services. As a Pipeline Construction & Integrity Survey Director, you'll play a key role in expanding our market presence, strengthening client relationships, mentoring and…
Added 10 mins ago
BC
Director, Real Estate Development (Life Sciences / Pharma)
Broccolini Construction Inc.
Toronto, ON
- Full-time
…and construction of remarkable buildings. We are seeking a Director, Real Estate Development to join our…
Added 10 mins ago
CG
Manager, Product Integrity & Compliance
Canada Goose
Toronto, ON
- Full-time
…product lifecycle and manufacturing processes. Reporting to the Director, Responsible Sourcing & Compliance, this role embeds preventive controls into product creation, oversees testing,…
Added 10 mins ago
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Director, FX Payments & Banking Strategic Projects
Corpay
Toronto, ON
- Full-time
Corpay is currently looking to hire a Director, Payments & Banking Strategic Projects within our Cross-Border division. This position falls under our Payments Operations line of business…
Added 10 mins ago
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IT Change Management and Release Engineer II
CI Financial
Toronto, ON
- Full-time
· Assist Director of Change and Release Management with Monthly Change Management Committee agenda, conducting meeting (serve as backup) and taking meeting minutes
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Senior Director, Project Delivery (Hybrid)
Broadridge
Toronto, ON
- Full-time
The Senior Director leads advisory delivery for the Emerging Technologies practice, reporting to the VP, Practice Lead. The role turns regulatory change, dealer consolidation, risk program…
Added 23 mins ago
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Director of Global Brand Partnership
CarltonOne
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Director, Procurement – Global Brands is responsible for developing and managing CarltonOne's strategic relationships with leading global consumer brands, distributors, and supplier…
Added 24 mins ago
BO
FSS Senior Analyst, Payment Systems Oversight Division
Bank of Canada
Toronto, ON
- Full-time
Under the direction of the Director, Payment Systems Oversight, you will be a member of the team responsible for the oversight of payment systems designated by the Bank under the Payment…
Added 24 mins ago
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Team Leader
Co-op
Nipawin, SK
- Full-time
Build, motivate, and lead a high-performance team that delivers on budgeted targets by maximizing operational efficiency, providing quality service, and delivering an exceptional customer…
Added 24 mins ago
IF
Communications Specialist (Writer, Executive Communications)
Intact FC
Toronto, ON · Montreal, QC
- Full-time
…In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 24 mins ago
Senior Manager, Data Product Management
Scotiabank
Toronto, ON
…(GWM) Data Centre of Excellence (Data CoE). Reporting to the Director, Data Product Management, this role is responsible for the end-to-end lifecycle management of data products. The Senior…
Added 24 mins ago
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Manager, Public Relations and Marketing Communications – Americas
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Reporting to the Director, Public Relations and Corporate Communications – Americas, and working closely with the Senior Director, Marketing – Americas, the Manager will collaborate with…
Added 24 mins ago
AT
Physiotherapist (Downtown)
Axis Therapy & Performance
Toronto, ON
- $90,000 to $135,000 CAD / year
As a Physiotherapist at Axis, you'll report directly to the Clinic Director. We're looking for individuals who exude positivity, embrace new challenges, and thrive in a collaborative…
Added 24 mins ago
FC
IS Workforce Manager (Resource Manager)
Fidelity Canada
Toronto, ON
- Full-time
Monitor IS resource allocations and performance against key IS activities and projects including identifying unexpected workload or staffing variations, and proactively reporting trends to…
Added 24 mins ago
KT
Regional Account Manager
Kal Tire
Langley (District), BC · Langley, BC
- Full-time
Collaborates with the RSM and the Regional Director (RD) to align market and account strategies with applicable business objectives for their portfolio and region.
Added 24 mins ago
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District Director
Extendicare
Belleville, ON · ParaMed Admin Office - SE (Sidney St.)
- Full-time
Monitor clinical, employee, financial, operational, quality and contractual Key Performance Indicators against standards and ensure we are meeting or exceeding targets
Added 24 mins ago
E
District Director
Extendicare
Oshawa, ON · ParaMed Admin Office - CE (King St.)
- Full-time
Monitor clinical, employee, financial, operational, quality and contractual Key Performance Indicators against standards and ensure we are meeting or exceeding targets
Added 39 mins ago
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Associate Creative Director
Monks
Toronto, ON
- Full-time
As Associate Creative Director (ACD), GenAI, you will serve as a creative leader and technical pioneer within the Monks Google Studio, guiding and looking after our growing team of AI…
Added 39 mins ago
RS
Senior Analyst, Ecommerce & Digital
Rogers Sports & Media
Mississauga, ON
- Full-time
Reporting to the Director of Planning, Digital Product & Analytics, you'll be at the centre of how we make decisions as our eCommerce & Digital Analytics analyst. You'll work with Planning,…
Added 39 mins ago
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Monetization Director
Ubisoft
Montreal, QC
- Full-time
As Monetization Director, the incumbent will be responsible for defining a long-term monetization strategy which respects the core values of the game and creates an optimal player…
Added 55 mins ago
PH
District Director
ParaMed Home Health Care
Belleville, ON
- Full-time
Monitor clinical, employee, financial, operational, quality and contractual Key Performance Indicators against standards and ensure we are meeting or exceeding targets
Added 55 mins ago
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Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…around pipeline generation, forecast accuracy, and revenue performance. You bring credibility in conversations about identity governance, access management, provisioning, access reviews,…
Added 55 mins ago
PH
District Director
ParaMed Home Health Care
Oshawa, ON
- Full-time
Monitor clinical, employee, financial, operational, quality and contractual Key Performance Indicators against standards and ensure we are meeting or exceeding targets
Added 55 mins ago
TS
Program Service Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
Conduct Performance Reviews quarterly and Evaluations annually using PEAC process
Added 55 mins ago
Director of Procurement, Canada
EarthFresh
Burlington, ON
Reporting to the Vice President of Procurement, the Director of Procurement Canada will lead our Canadian procurement operations. This role will be primarily responsible for overseeing all…

Manulife

Director, Global Technology & Operations Strategy & Transformation

Toronto, ON, Canada

$113,260.00 CAD - $210,340.00 CAD · Full-time

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Job details

Pay: $113,260.00 CAD - $210,340.00 CAD
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Director, Global Technology & Operations Strategy & Transformation will help shape and execute strategic priorities across Global Technology & Operations (GTO), with a significant focus on leading the AI program and translating strategy into measurable business outcomes.

The Director will lead the AI program across GTO, bringing together strategy, business case development, funding, program governance, technical delivery, adoption, and value realization. This includes managing AI program funding, ensuring funding is directed to the appropriate initiatives and teams, and maintaining visibility into how initiatives are progressing against delivery commitments, defined success criteria, and approved budgets.

Working closely with the VP of GTO and senior stakeholders across Business, Technology, Enterprise AI, Finance, and Risk, the Director will provide an integrated view of the AI program, drive accountability across teams, identify areas requiring leadership attention, and enable informed decisions on priorities, funding, execution, and outcomes.

The Director will also help shape how GTO delivers its AI agenda, establishing approaches to prioritize and sequence initiatives, accelerate execution, and scale reusable AI capabilities across segments and countries. This includes helping establish a practical path from opportunity identification through development, production, and adoption, while focusing resources on initiatives that can deliver the greatest strategic and business impact.

Position Responsibilities

GTO Strategy & Transformation: Partner with the VP of GTO and senior leaders to translate strategic priorities into executable strategies, roadmaps, initiatives, and measurable outcomes. Connect priorities across teams, identify opportunities and risks, and provide insights and recommendations to support executive decision-making.
AI Program Leadership & Governance: Lead the end-to-end AI and Automation program across GTO, establishing a single integrated view of initiatives, priorities, dependencies, funding, and outcomes. Establish program governance and operating rhythms and work across Product Owners, Segment Leads, Technology, and business and functional partners to drive execution, alignment, and accountability.
AI Strategy, Prioritization & Delivery Approach: Help define how GTO identifies, assesses, prioritizes, sequences, and delivers AI initiatives. Develop practical prioritization and delivery approaches that consider strategic alignment, business value, delivery readiness, scalability, complexity, funding requirements, dependencies, and risk. Continuously assess the portfolio to ensure resources remain focused on the highest-value opportunities and identify where initiatives should be accelerated, repositioned, or deprioritized.
Business Case & AI Program Funding: Lead the planning, mobilization, and partner engagement required to develop business cases for AI execution and future funding, including cost-benefit analysis, expected outcomes, success criteria, delivery requirements, and risk considerations. Manage AI program funding and recommend allocation or reallocation across initiatives and teams based on strategic priorities, expected value, delivery readiness, and performance.
Delivery Excellence, Performance & Value Realization: Oversee AI initiatives across technical delivery, business outcomes, adoption, success criteria, budget utilization, risks, and dependencies. Assess whether initiatives are delivering against their original commitments, drive accountability for results, and identify where intervention, reprioritization, or funding adjustments are required. Ensure realized outcomes can be traced back to approved business cases and defined success measures.
Executive Reporting & Stakeholder Management: Provide the VP of GTO and senior leadership with a consolidated view of the AI program, including roadmap progress, funding utilization, delivery performance, value realization, risks, dependencies, and decisions required. Maintain effective engagement across sponsors, segments, Technology, Enterprise AI, Finance, Risk, and other partners, translating complex information into clear executive insights and recommendations.
AI-Driven Transformation & Reusable Capabilities: Identify opportunities to fundamentally redesign processes and ways of working through AI and Automation, moving beyond incremental improvements. Drive the development, reuse, and adoption of scalable AI capabilities, standards, playbooks, and common approaches that accelerate delivery and reduce duplication across GTO.

Required Qualifications

8+ years of experience across strategy and transformation, technology, AI, program management, product management, or related disciplines, with demonstrated experience leading complex, cross-functional programs.
Demonstrated experience leading large-scale AI, Automation, technology, innovation, or transformation programs, including program governance, prioritization, funding, delivery oversight, and performance management.
Strong strategic and analytical capabilities, with demonstrated experience translating strategy into prioritized programs, roadmaps, business cases, funding recommendations, and measurable outcomes.
Strong financial acumen, including experience developing and evaluating business cases, cost-benefit analysis, managing budgets and funding, establishing success measures, and assessing value realization.
Strong understanding of AI platforms and modern AI solution patterns, with sufficient technical fluency to understand delivery plans, challenge assumptions, assess dependencies and risks, and engage credibly with Technology and AI leaders.
Strong program leadership capabilities, including the ability to oversee multiple concurrent initiatives, establish governance and delivery frameworks, manage complex dependencies, and drive disciplined execution across Business and Technology teams.
Exceptional executive communication and stakeholder management skills, with the ability to synthesize complex strategic, financial, business, and technical information into clear insights, recommendations, and decisions for senior leadership.
Demonstrated ability to influence and challenge senior stakeholders, drive accountability without direct authority, create structure in ambiguous environments, and manage competing strategic priorities.
Demonstrated use of AI productivity tools and agentic workflows to accelerate analysis, synthesis, reporting, decision-making, and content development.

Preferred Qualifications

Experience leading or managing an enterprise-scale AI, Automation, technology, innovation, or transformation program, including prioritization, funding, delivery, and value realization.
Experience establishing program governance, portfolio prioritization frameworks, business cases, executive reporting, and value-realization models.
Familiarity with enterprise AI architecture, MLOps/LLMOps, AI evaluation, Responsible AI, model governance, and the considerations involved in moving AI solutions from development into production.
Experience scaling reusable AI capabilities across multiple teams, business segments, or geographies.
Experience partnering directly with senior executives on strategy, funding, program performance, prioritization, and enterprise transformation.
Financial services or other highly regulated industry experience strongly preferred.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Director will lead the global AI and automation program, translating strategic priorities into executable roadmaps and measurable business outcomes. They will manage program funding, governance, and stakeholder engagement to ensure AI initiatives deliver significant strategic and financial value.

Requirements

Candidates must have 8+ years of experience in strategy, technology, or AI transformation, with a proven track record of leading complex, cross-functional programs. Strong financial acumen, executive communication skills, and the ability to navigate ambiguous environments are essential for this role.

Skills

Strategic planning
AI program leadership
Transformation management
Business case development
Financial acumen
Program governance
Stakeholder management
Change management
Automation
Data-driven decision making
Portfolio management
Executive reporting
Risk management
Technical delivery oversight
Cross-functional leadership
AI solution patterns

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Strategy
Transformation
Program Management
Business Case
Financial Acumen
Governance
Stakeholder Management
MLOps
LLMOps
Responsible AI
Portfolio Prioritization
Change Management
Executive Reporting
Roadmap
Cost-benefit Analysis
Agentic Workflows
Product Management
Financial Services
Innovation
Scalability
Performance Management
Value Realization
Technical Delivery
Cross-functional
Risk Assessment
Data Analytics
Strategic Alignment
Leadership

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