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Added 4 mins ago
MC
Financial Services Representative - Contract
Meridian Credit Union
ON · Maple, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 18 mins ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 18 mins ago
FR
Security Concierge
FirstService Residential Canada
Mississauga, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 18 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
Support consistent implementation of approved standards across cross-functional workstreams and digital properties.
Added 19 mins ago
MC
Senior Software Engineer - Brokerage Platform
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
…to expand our team with a dynamic, growth-mindset Investment…
Added 19 mins ago
Payroll Team Lead
Westerkirk
Calgary, AB
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 19 mins ago
Utilities Operator
Sunshine Village Corporation
Banff, AB
Effectively communicate, support, and adhere to all initiatives, policy/procedures, regulations, and certifications e.g., OHS, Environmental Protection Services, National Parks Act and…
Added 19 mins ago
Outreach Worker
Connective
Coquitlam, BC
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 19 mins ago
Residence Worker, Mental Health
Connective
Langley (District), BC · Langley, BC
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 19 mins ago
V
Fire Protection Sales Representative - Winnipeg, MB
Victaulic
MB
- Full-time
…solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative…
Added 19 mins ago
GV
Customer Service Representative
GE Vernova
Markham, ON
- Full-time
…quality, manage Return Material Authorization (RMA) requests and support repair operations at our Stafford…
Added 19 mins ago
H
Clinical Resource Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Basic Cardiac Life Support Certificate (BCLS)
Added 19 mins ago
C
Executive Producer, CBC, Personal Finance Business News, Toronto (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…success. You are a mentor at heart, deeply vested in developing a representative and inclusive…
Added 34 mins ago
B
IT Manager
BOYNECLARKE
Dartmouth, NS
- Full-time
…committed to success, balance, and wellness. We offer legal services ranging from personal matters to complex business transactions, providing the expertise and systems of a large law firm…
Added 34 mins ago
AC
Director of Avionics
Avmax Careers - Canada
Calgary, AB
- Full-time
…customers' aviation needs through dependable, globally integrated services with trusted results. Established in 1976, our locations include: Calgary (HQ), Winnipeg and Vancouver in Canada,…
Added 34 mins ago
BP
Client Services Representative - Full Time
Broadstreet Properties LTD
Winnipeg, MB
- Full-time
Broadstreet Properties is looking for a full-time Customer Service Representative to join our team! The role is located in Broadstreet Manitoba Regional Office, responding to inquiries…
Added 34 mins ago
GF
Customer Service Representative (Motivator ) - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 34 mins ago
C
Simplii Financial Personal Banking Representative - (12 Months contract)
CIBC
Halifax, NS
- Full-time
…meaningful impact on the lives of our clients. As a Personal Banking Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their…
Added 34 mins ago
A
Guest Services and Rentals Representative - Winter - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
The Guest Services & Rentals Representative is the first point of contact for resort guests and plays a key role in creating exceptional guest experiences from arrival to departure. This…
Added 49 mins ago
SH
Materials Management Technician - Non-Certified
Southern Health-Santé Sud
Winkler, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 49 mins ago
FR
Security Concierge
FirstService Residential Canada
Richmond Hill, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 49 mins ago
FR
Weekend Security Concierge
FirstService Residential Canada
Hamilton, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 49 mins ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 49 mins ago
SH
Materials Management Technician - Non-Certified
Southern Health-Santé Sud
Winkler, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 49 mins ago
TO
Cemetery Administrative Clerk
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Oakville, ON
- Full-time
This position reports to the Supervisor, Cemeteries and Environmental Services and provides administrative support in the delivery of a wide range of cemetery services for families in need…

Manulife

Director, Global Technology & Operations Strategy & Transformation

Toronto, ON, Canada

$113,260.00 CAD - $210,340.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $113,260.00 CAD - $210,340.00 CAD
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Director, Global Technology & Operations Strategy & Transformation will help shape and execute strategic priorities across Global Technology & Operations (GTO), with a significant focus on leading the AI program and translating strategy into measurable business outcomes.

The Director will lead the AI program across GTO, bringing together strategy, business case development, funding, program governance, technical delivery, adoption, and value realization. This includes managing AI program funding, ensuring funding is directed to the appropriate initiatives and teams, and maintaining visibility into how initiatives are progressing against delivery commitments, defined success criteria, and approved budgets.

Working closely with the VP of GTO and senior stakeholders across Business, Technology, Enterprise AI, Finance, and Risk, the Director will provide an integrated view of the AI program, drive accountability across teams, identify areas requiring leadership attention, and enable informed decisions on priorities, funding, execution, and outcomes.

The Director will also help shape how GTO delivers its AI agenda, establishing approaches to prioritize and sequence initiatives, accelerate execution, and scale reusable AI capabilities across segments and countries. This includes helping establish a practical path from opportunity identification through development, production, and adoption, while focusing resources on initiatives that can deliver the greatest strategic and business impact.

Position Responsibilities

GTO Strategy & Transformation: Partner with the VP of GTO and senior leaders to translate strategic priorities into executable strategies, roadmaps, initiatives, and measurable outcomes. Connect priorities across teams, identify opportunities and risks, and provide insights and recommendations to support executive decision-making.
AI Program Leadership & Governance: Lead the end-to-end AI and Automation program across GTO, establishing a single integrated view of initiatives, priorities, dependencies, funding, and outcomes. Establish program governance and operating rhythms and work across Product Owners, Segment Leads, Technology, and business and functional partners to drive execution, alignment, and accountability.
AI Strategy, Prioritization & Delivery Approach: Help define how GTO identifies, assesses, prioritizes, sequences, and delivers AI initiatives. Develop practical prioritization and delivery approaches that consider strategic alignment, business value, delivery readiness, scalability, complexity, funding requirements, dependencies, and risk. Continuously assess the portfolio to ensure resources remain focused on the highest-value opportunities and identify where initiatives should be accelerated, repositioned, or deprioritized.
Business Case & AI Program Funding: Lead the planning, mobilization, and partner engagement required to develop business cases for AI execution and future funding, including cost-benefit analysis, expected outcomes, success criteria, delivery requirements, and risk considerations. Manage AI program funding and recommend allocation or reallocation across initiatives and teams based on strategic priorities, expected value, delivery readiness, and performance.
Delivery Excellence, Performance & Value Realization: Oversee AI initiatives across technical delivery, business outcomes, adoption, success criteria, budget utilization, risks, and dependencies. Assess whether initiatives are delivering against their original commitments, drive accountability for results, and identify where intervention, reprioritization, or funding adjustments are required. Ensure realized outcomes can be traced back to approved business cases and defined success measures.
Executive Reporting & Stakeholder Management: Provide the VP of GTO and senior leadership with a consolidated view of the AI program, including roadmap progress, funding utilization, delivery performance, value realization, risks, dependencies, and decisions required. Maintain effective engagement across sponsors, segments, Technology, Enterprise AI, Finance, Risk, and other partners, translating complex information into clear executive insights and recommendations.
AI-Driven Transformation & Reusable Capabilities: Identify opportunities to fundamentally redesign processes and ways of working through AI and Automation, moving beyond incremental improvements. Drive the development, reuse, and adoption of scalable AI capabilities, standards, playbooks, and common approaches that accelerate delivery and reduce duplication across GTO.

Required Qualifications

8+ years of experience across strategy and transformation, technology, AI, program management, product management, or related disciplines, with demonstrated experience leading complex, cross-functional programs.
Demonstrated experience leading large-scale AI, Automation, technology, innovation, or transformation programs, including program governance, prioritization, funding, delivery oversight, and performance management.
Strong strategic and analytical capabilities, with demonstrated experience translating strategy into prioritized programs, roadmaps, business cases, funding recommendations, and measurable outcomes.
Strong financial acumen, including experience developing and evaluating business cases, cost-benefit analysis, managing budgets and funding, establishing success measures, and assessing value realization.
Strong understanding of AI platforms and modern AI solution patterns, with sufficient technical fluency to understand delivery plans, challenge assumptions, assess dependencies and risks, and engage credibly with Technology and AI leaders.
Strong program leadership capabilities, including the ability to oversee multiple concurrent initiatives, establish governance and delivery frameworks, manage complex dependencies, and drive disciplined execution across Business and Technology teams.
Exceptional executive communication and stakeholder management skills, with the ability to synthesize complex strategic, financial, business, and technical information into clear insights, recommendations, and decisions for senior leadership.
Demonstrated ability to influence and challenge senior stakeholders, drive accountability without direct authority, create structure in ambiguous environments, and manage competing strategic priorities.
Demonstrated use of AI productivity tools and agentic workflows to accelerate analysis, synthesis, reporting, decision-making, and content development.

Preferred Qualifications

Experience leading or managing an enterprise-scale AI, Automation, technology, innovation, or transformation program, including prioritization, funding, delivery, and value realization.
Experience establishing program governance, portfolio prioritization frameworks, business cases, executive reporting, and value-realization models.
Familiarity with enterprise AI architecture, MLOps/LLMOps, AI evaluation, Responsible AI, model governance, and the considerations involved in moving AI solutions from development into production.
Experience scaling reusable AI capabilities across multiple teams, business segments, or geographies.
Experience partnering directly with senior executives on strategy, funding, program performance, prioritization, and enterprise transformation.
Financial services or other highly regulated industry experience strongly preferred.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Director will lead the global AI and automation program, translating strategic priorities into executable roadmaps and measurable business outcomes. They will manage program funding, governance, and stakeholder engagement to ensure AI initiatives deliver significant strategic and financial value.

Requirements

Candidates must have 8+ years of experience in strategy, technology, or AI transformation, with a proven track record of leading complex, cross-functional programs. Strong financial acumen, executive communication skills, and the ability to navigate ambiguous environments are essential for this role.

Skills

Strategic planning
AI program leadership
Transformation management
Business case development
Financial acumen
Program governance
Stakeholder management
Change management
Automation
Data-driven decision making
Portfolio management
Executive reporting
Risk management
Technical delivery oversight
Cross-functional leadership
AI solution patterns

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

AI
Automation
Strategy
Transformation
Program Management
Business Case
Financial Acumen
Governance
Stakeholder Management
MLOps
LLMOps
Responsible AI
Portfolio Prioritization
Change Management
Executive Reporting
Roadmap
Cost-benefit Analysis
Agentic Workflows
Product Management
Financial Services
Innovation
Scalability
Performance Management
Value Realization
Technical Delivery
Cross-functional
Risk Assessment
Data Analytics
Strategic Alignment
Leadership

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